Unable to access the game

Trees

Hi there. I am on day 2 of not being able to access the game. The game loads, goes through the loads and when I click the play button it opens to ad for the next event. Once I click past the ad the game freezes - it doesn’t show any data - just a blurry load screen.

[VIP0] Kooz

Did you try to make a ticket thru the website? I understand you can’t create the ticket in game.

Trees

Kooz - I have no idea how to enter a ticket through the website - any website I checked for the game I was unable to find anyway to submit a ticket. Any guidance?

Chang

https://startrektimelines.zendesk.com/hc/en-us/

After clicking on that.. top right submit a request.

Trees

Chang - thanks for the info. I submitted a ticket- it will be interesting to see what the issue is - the timelines thread on Reddit shows a number of people with the same issue.

ed nYgma

i have the same problem since the 29th december. i can't play the game since. i sent a ticket and they are investigating my problem. hope they resolve the issue soon cause i lost a lot not playing since the 29th of december 😞

Shan

I am sorry that this is happening, we are looking into it.

Shan

This should now be resolved, please try again and let me know - thank you