Once again, chat needs fixing

Somewhat of an old timer, and an admiral for several years, my pet peeve is still in-game chat. I can't effectively communicate with my team without a chat that works, and it just doesn't. How many times have I sent a private message to one of my players only to learn that it was never seen? An overhaul is needed. Agree? Let's hear from everyone who feels as I do.
3
Comments
-more lines of fleet chat before disappearing
-reliable PM
-PM to players who may be offline so they see it when they sign on and see it
Instead of this:
Something like this: