Any chance we could get some of these announcements unstickied?
Salamander Paris
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in The Bridge
There's 16 of them right now. You have to scroll halfway down the page just to find the main conversation. 
8
Comments
Still, the Event ones should be unStuck once the Event ends. No offense meant to Nancy. Just pointing out another thing that needs to be added to the repertoire.
She has a lot of stuff to learn that used to be done by the person she is doing the work they used to do. And she will not know those things if we do not let her know.
E.g.
When new collections are released.
When current crew have changes to them, e.g. traits added or removed.
In Starfleet Communications
I agree, too sticky. Clean it up, please.
That's a sad excuse - not from you, but from WRG or any other company. It would take 5 minutes to develop each template for things like events, collection launch/expansion, app updates, downtime apology, promotions, honor sales, etc... Anyone with any sort of coms background would be able to build the templates and put together a bullet-point process in a day, especially when years worth of communication history can be found here on the forum.
https://forum.wickedrealmgames.com/stt/categories/engineering-room
Public profile
Captain Zombie's Combo chain calculator
Because companies always have tribal knowledge. Especially with a long term employee. So when that employee leaves no one knows how to do X because A always took care of it.
So after I hired a "Number One" it took about a year (on and off) to record detailed work instructions for everything we were responsible for.
Starport
(Just in case "someone" doesn't know: This is from TOS, I, Mudd episode....)
That’s what I’m thinking too
Thank you!
Y’all still not convinced?
Just a note on this; I just yesterday moved the zendesk to my "legacy" bookmarks folder for STT resources, as the last update there was made 3-4 months ago. If we're being directed to use this as a hub for this sort of formal game-related communication, can we please expect the same from your organization?
There is a good deal of confusion right now, and knowing the single best go-to place for official information would be invaluable to us all. So is it still these forums, or will it be Zendesk going forward, or will they be synchronized and the answer is "both?"
One finer point: you're asking us in this thread, to change a behavior (submitting bugs/issues to the Engineering Room forum) that we've all been consistently trained to do for years. The community will make the change, but there should be some formal note made in Engineering Room at least so that requests do not disappear into a black hole.
Zendesk is what they use for CS tickets. Look at the email address and link for any CS ticket you've submitted in the past.
I didn't read that as changing behavior. It's more a rewording of Shan's, "if you experience any issues, please submit a ticket for CS to take a look."
All true. The proximity of Nancy's post to Kanon's note on the Engineering Room needing attention was what worried me that those voices aren't going to be heard.
Hey there! Zendesk has been a source of information and our customer service center for years. You can find official information that usually doesn't change, such as official times for each event category, and receive personal assistance for in-game issues.
You can get official information from multiple sources, including the forum, Zendesk, social media, and in-game messages (which we're about to start sending again). We've been using Zendesk practically from the beginning, so we thought it was well-known to the community. However, if you feel that we need to remind everyone, I'll post an announcement reminding this info
Please look at some of the threads people posted in the past where the Zendesk people gave inaccurate information or downright denied something was incorrect and Shan had to get involved in getting it resolved. A Ticket does not always help.
That is why the Engineering Room exists. So people can report a major problem there instead of a large number of people swamping CS with Tickets. I know that I try to check Engineering Room first when I encounter an issue to see if others have a problem and it is a global issue instead of a local issue for me.
In my humble opinion (this comes from my perspective, and although you have more experience on this forum than I do, I hope this recommendation helps), the engineering room should be used to check major issues and clarify them. When such issues arise, I usually receive the information as soon as the problem is detected and I can inform you about the status.
However, if you require assistance on a specific matter, it would be better to reach out directly to the CS team since they are experts and can solve the problem more quickly than I can.
I always think of CS as the team to reach out to when I have a specific issue and the Engineering Room as the place to contact the developer directly on bugs that affect more than one player. But to echo someone else’s point: sometimes it’s good just to know that someone has seen that we have an issue. By not commenting on those threads, we don’t get that confirmation and that can be frustrating.