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Reflections, compensations, consequences
Iknamur_
✭✭✭
DB, the recent "Reflections" event was your worst screw up so far. It started with the server problem which is the worst thing that can happen during a faction event, then it was the ending day mess up which made people regret they invested time in the faction part (you could probably imagine that many players can't really spend much time playing on Christmas day) and then the idea of giving us additional tickets, to make things even worse. I don't know who's idea was that, but I would fire this brilliant mind first thing Tuesday morning because it was the element which blew everything up. It wasn't an event anymore, it became pure gambling.
The idea of compensation after a screw up is absolutely normal, but you have a very strange idea of making it happen. You give us sorrytons and/or more tickets to play, so that we spend even more time in the game to achieve our goals? That's not compensation, that's punishment. So you screw up (constantly) but we are the ones being punished? Something is wrong here.
I assume there will be a huge amount of tickets after this event because people will ask for a 1/5 Crusher or some copies of Mayweather and you will have to accommodate all of them. But that won't be enough after the magnitude of your screw up. This is the kind of action that must attract free DILITHIUM as proper compensation and I think 1250 would be the correct number (why 1250? because that's how many sorrytons you gave us Thursday). First thing tomorrow, to everybody who played this event. Without additional tickets, without additional questions.
And this should not be just for this event. You screw up almost every week: wrong traits for nodes, event crew not getting the right bonuses, servers down, wrong threshold prizes (bad copy-pastes), countless typos. Then you apologize, give us some free sorrytons and move on, so you constantly punish us for your incomprehensible screw ups. DB, STOP giving us sorrytons and start giving us free DILITHIUM, because this is what would affect your pockets and it's the only thing that will make you responsible, which you obviously are not. This would be a real consequence for your lack of responsibility. Want to earn money? Do things well. Continue to screw up? Pay for it. It's simple.
Event crew not getting the proper bonus? 1250 free dilithium. Wrong number of points for a cleared node? 1250 free dilithium. Crew art showing a huge head instead of a normal one? 1250 free dilithium. Server down? 1250 free dilithium. This will probably improve you as a company, the game itself and our experience as players.
Start doing things right and we might postpone the new "Do Better" action that everybody knows it's coming. The first step will be to give us free dilithium after this screw up and spend this week wisely, so that we might have a proper end-of-the-year event, in spite of all the non-canon crew that another brilliant mind came up with. Oh, and something else because we know you don't anticipate things. After you give us free dilithium tomorrow be sure to extend the sales period. And hire a quality manager for god's sake!
This is, obviously, not spam. Your additional 6 event tickets were, though...
The idea of compensation after a screw up is absolutely normal, but you have a very strange idea of making it happen. You give us sorrytons and/or more tickets to play, so that we spend even more time in the game to achieve our goals? That's not compensation, that's punishment. So you screw up (constantly) but we are the ones being punished? Something is wrong here.
I assume there will be a huge amount of tickets after this event because people will ask for a 1/5 Crusher or some copies of Mayweather and you will have to accommodate all of them. But that won't be enough after the magnitude of your screw up. This is the kind of action that must attract free DILITHIUM as proper compensation and I think 1250 would be the correct number (why 1250? because that's how many sorrytons you gave us Thursday). First thing tomorrow, to everybody who played this event. Without additional tickets, without additional questions.
And this should not be just for this event. You screw up almost every week: wrong traits for nodes, event crew not getting the right bonuses, servers down, wrong threshold prizes (bad copy-pastes), countless typos. Then you apologize, give us some free sorrytons and move on, so you constantly punish us for your incomprehensible screw ups. DB, STOP giving us sorrytons and start giving us free DILITHIUM, because this is what would affect your pockets and it's the only thing that will make you responsible, which you obviously are not. This would be a real consequence for your lack of responsibility. Want to earn money? Do things well. Continue to screw up? Pay for it. It's simple.
Event crew not getting the proper bonus? 1250 free dilithium. Wrong number of points for a cleared node? 1250 free dilithium. Crew art showing a huge head instead of a normal one? 1250 free dilithium. Server down? 1250 free dilithium. This will probably improve you as a company, the game itself and our experience as players.
Start doing things right and we might postpone the new "Do Better" action that everybody knows it's coming. The first step will be to give us free dilithium after this screw up and spend this week wisely, so that we might have a proper end-of-the-year event, in spite of all the non-canon crew that another brilliant mind came up with. Oh, and something else because we know you don't anticipate things. After you give us free dilithium tomorrow be sure to extend the sales period. And hire a quality manager for god's sake!
This is, obviously, not spam. Your additional 6 event tickets were, though...
15
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Me too - I would never have got the Defiant otherwise, even with the extra day.
Sure, there were some screw ups this event, and I don't feel the 6 tickets was the right idea, but beyond that, I'm not really sure what you're expecting. I can't see any reason why they'd ever give dilithium as compensation.
Korrin
GoT Chief Communications Officer
And helped me finish in the top 1000 without spending dilithium on tickets.
Giving 6 extra tickets with a day less, and the event ending on Christmas day of all days, was a thoroughly thoughtless and cruel joke on the players. No extra tickets should have been awarded, extra VP should have been made to compensate for the loss of the day. Extra tickets severely disadvantaged those who want to spend Christmas with family, and not doing 3 times the click click clicking they would otherwise have had to do for this event.
It seems like the event was doomed to be a series of errors, and should have been postponed.
In fact, I would rather see no event over Christmas, or any major holiday. Put a sale on and watch everyone spend their cash on that instead. You'll get a lot less complaints.
After laying off many staff (right-sizing!!!!) I assume now that there is simply no quality control, just copy-and-paste and release onto the players. Not release to the players, but onto the players, as sending us something that doesn't work is at best an insult.
After improving my personal performance in recent events, and looking forward to the lesser-spotted expedition event I was entering the in-game festive period with excitement and renewed vigour for the game. That DB inexplicably punished those of us who have other commitments over this season is worrying. I'm really pleased for those who managed to take advantage of the extra tickets, but it was only beneficial to those who could play and worsened an already bad situation for those of us who couldn't.
Will so little thought go into future events/releases?
Captain level 50, approaching 100 immortals
All you need to know about Disruptor Beam
I agree! There was no way for me to obtain the defiant!
Does CS not realize that everyone was already compensated via the in-game mail for the broken node? No offense meant to you, but why should the squeaky wheels receive additional compensation? (You probably had put in your ticket prior to the in-game mail compensation). What's to keep every person from going in to fill out a ticket - especially now that some CS Rep just set precedence?
The event was supposed to run an extra day (normally events end on Monday, but this one was to end on Tuesday), until 12:00pm ET on 12/26
DB screwed up so instead the event only ran until 12:00pm ET on 12/25
I know it was supposed to run until today, but ended Xmas at noon instead. That was why I was surprised yesterday when I logged in at 1pm to start playing the event but found it ended the hour before. But I didn't get extra tickets or honor. And what would extra tickets do when the event had already ended?
Going in we are all told this will be the Holiday longest duration event, with more prizes massaged in for the longer time-frame.
Well, it ended up being the shortest duration event I've ever taken part in, with the servers crashing right out of the gate + losing the extra day after the Holiday (that I could have actually played).
I got a half dozen extra tickets that I did not even have time to use (with the event ending smack-dab in the middle of Christmas day, additional family being over and whatnot).
To those who did earn the I.S.S. Defiant, congratulations it's well-earned, you did deserve it, a lot of grinding to get to it, no doubt.
― Musashi, Japan's Greatest Swordsman and Samurai
Nothing like a little bit of good old fashioned false advertising due to a double helping of incompetence.
And for those who ground out the Defiant, good on you, just think how much better your weekend might have been if they had done the job right the first time.
me too! 570 without spending an immense amount of dilithium. (save for getting crusher)
There's a reason those packs are sold at that moment: it gives an edge during the event. That's the moment of their greatest value. And DB's mistakes and subsequent correction both undermined that advantage.
I don't spend that kind of money on this game often. Only twice before. Unless there's some better compensation, it will be the last time.
Captain Level: 95
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Which "Extra day"?!?!? They cut it off a DAY EARLY
They should have given 250k vp to everyone, so that those who would have ordinarily been able to obtain 750k would be able to do so without all that additional grinding on Christmas day. Of all days to end an event.
And those that wouldn't have been able to obtain it, would have had a better chance.
It created an unequal contest, through no fault of the players. The unequal contest of those with plans, and those who had none. I barely managed to grab the top 1k myself, and usually I'm in the top 200.
How was this compensation for players who were unable to use the extra tickets because of the additional 24hrs they were expecting was denied them?
It absolutely was NOT