Maybe my question is rhetorical, as it involves your own internal communications and processes -- and that is, if you've already lessened the notice on some communications, how are you going to strengthen your planning and execution to actually give better notice? Or is the idea of the outage dealt with in some completely different process that could actually be on the radar well in advance, unlike this time?
I'm not sure you can answer this, but if you can. i'd find it a fascinating read.
I can't answer that question yet because we don't have an answer yet.
Marketing and community work to support the production team. There are things that we take the lead on, but for things such as updates, outages, etc, we take our cues from the production team.
Earlier today, Erin and I were discussing the very question you raised. We didn't come to a conclusion just then, but that doesn't mean we won't.
To be transparent, we are well aware that we've had more live issues in the past month than we've had in arguably the past year. One-off solutions haven't been working because the issues are far deeper than that.
I don't know when we'll get this wrapped up, but it is a priority this week.
I (and I mean this sincerely) wish you luck in your efforts there. I've had to tackle similar issues (in several capacities) in several organizations---In one case we took a development team and took them away from being so AGILE and more ITIL. It can be a hard row to hoe, but as a very interested party, I hope you are able to lay the ground for fruitful crop.
I'd miss this place if extra fuel keeps getting put on the fire.
Maybe my question is rhetorical, as it involves your own internal communications and processes -- and that is, if you've already lessened the notice on some communications, how are you going to strengthen your planning and execution to actually give better notice? Or is the idea of the outage dealt with in some completely different process that could actually be on the radar well in advance, unlike this time?
I'm not sure you can answer this, but if you can. i'd find it a fascinating read.
I can't answer that question yet because we don't have an answer yet.
Marketing and community work to support the production team. There are things that we take the lead on, but for things such as updates, outages, etc, we take our cues from the production team.
Earlier today, Erin and I were discussing the very question you raised. We didn't come to a conclusion just then, but that doesn't mean we won't.
To be transparent, we are well aware that we've had more live issues in the past month than we've had in arguably the past year. One-off solutions haven't been working because the issues are far deeper than that.
I don't know when we'll get this wrapped up, but it is a priority this week.
Black Pebble, you guys are definitely doing this the right way. It’s cool that you’re on here explaining things because it’s clear to me why this is the best way to go about it. When people are in the dark they always default to thinking the worst. You are keeping us in the light and it really helps foster good will. As I said in the other thread, you are a 5 star FF/FE diplomat
Maybe my question is rhetorical, as it involves your own internal communications and processes -- and that is, if you've already lessened the notice on some communications, how are you going to strengthen your planning and execution to actually give better notice? Or is the idea of the outage dealt with in some completely different process that could actually be on the radar well in advance, unlike this time?
I'm not sure you can answer this, but if you can. i'd find it a fascinating read.
I can't answer that question yet because we don't have an answer yet.
Marketing and community work to support the production team. There are things that we take the lead on, but for things such as updates, outages, etc, we take our cues from the production team.
Earlier today, Erin and I were discussing the very question you raised. We didn't come to a conclusion just then, but that doesn't mean we won't.
To be transparent, we are well aware that we've had more live issues in the past month than we've had in arguably the past year. One-off solutions haven't been working because the issues are far deeper than that.
I don't know when we'll get this wrapped up, but it is a priority this week.
Black Pebble, you guys are definitely doing this the right way. It’s cool that you’re on here explaining things because it’s clear to me why this is the best way to go about it. When people are in the dark they always default to thinking the worst. You are keeping us in the light and it really helps foster good will. As I said in the other thread, you are a 5 star FF/FE diplomat
Maybe my question is rhetorical, as it involves your own internal communications and processes -- and that is, if you've already lessened the notice on some communications, how are you going to strengthen your planning and execution to actually give better notice? Or is the idea of the outage dealt with in some completely different process that could actually be on the radar well in advance, unlike this time?
I'm not sure you can answer this, but if you can. i'd find it a fascinating read.
I can't answer that question yet because we don't have an answer yet.
Marketing and community work to support the production team. There are things that we take the lead on, but for things such as updates, outages, etc, we take our cues from the production team.
Earlier today, Erin and I were discussing the very question you raised. We didn't come to a conclusion just then, but that doesn't mean we won't.
To be transparent, we are well aware that we've had more live issues in the past month than we've had in arguably the past year. One-off solutions haven't been working because the issues are far deeper than that.
I don't know when we'll get this wrapped up, but it is a priority this week.
Black Pebble, you guys are definitely doing this the right way. It’s cool that you’re on here explaining things because it’s clear to me why this is the best way to go about it. When people are in the dark they always default to thinking the worst. You are keeping us in the light and it really helps foster good will. As I said in the other thread, you are a 5 star FF/FE diplomat
I agree... even if he does drink Horchata...
I... don't get that reference at all. (Yes, I know what the drink is.)
I love drinking Horchata. I'm glad more people want to see that sweet cinammon taste on board their ships. Not entirely sure it'd qualify as sentinent, though.
We were discussing non-humanoids (ie, Ripper, et al) and I pithily commented that Hotra Lives Matter (as per my avatar)... which caused a decent into PC “speciesism” accusations... Black Pebbles comment to Horta Lives Matter is above.
I love drinking Horchata. I'm glad more people want to see that sweet cinammon taste on board their ships. Not entirely sure it'd qualify as sentinent, though.
We were discussing non-humanoids (ie, Ripper, et al) and I pithily commented that Hotra Lives Matter (as per my avatar)... which caused a decent into PC “speciesism” accusations... Black Pebbles comment to Horta Lives Matter is above.
Ah, thank you. I avoided the Ripper thread, not wanting to get any spoilers for Dis if I ever wind up seeing it, so never saw his post. Carry on.
Maybe my question is rhetorical, as it involves your own internal communications and processes -- and that is, if you've already lessened the notice on some communications, how are you going to strengthen your planning and execution to actually give better notice? Or is the idea of the outage dealt with in some completely different process that could actually be on the radar well in advance, unlike this time?
I'm not sure you can answer this, but if you can. i'd find it a fascinating read.
I can't answer that question yet because we don't have an answer yet.
Marketing and community work to support the production team. There are things that we take the lead on, but for things such as updates, outages, etc, we take our cues from the production team.
Earlier today, Erin and I were discussing the very question you raised. We didn't come to a conclusion just then, but that doesn't mean we won't.
To be transparent, we are well aware that we've had more live issues in the past month than we've had in arguably the past year. One-off solutions haven't been working because the issues are far deeper than that.
I don't know when we'll get this wrapped up, but it is a priority this week.
Not to be flip about this, but depending on what is meant by “marketing and community support production”, this could easily be a key part of what ails Timelines. Marketing and Community need to work hand in hand with production or you could easily have disconnects between the players’ experience and their expectations. These disconnects seem to occur with alarming frequency.
Maybe my question is rhetorical, as it involves your own internal communications and processes -- and that is, if you've already lessened the notice on some communications, how are you going to strengthen your planning and execution to actually give better notice? Or is the idea of the outage dealt with in some completely different process that could actually be on the radar well in advance, unlike this time?
I'm not sure you can answer this, but if you can. i'd find it a fascinating read.
I can't answer that question yet because we don't have an answer yet.
Marketing and community work to support the production team. There are things that we take the lead on, but for things such as updates, outages, etc, we take our cues from the production team.
Earlier today, Erin and I were discussing the very question you raised. We didn't come to a conclusion just then, but that doesn't mean we won't.
To be transparent, we are well aware that we've had more live issues in the past month than we've had in arguably the past year. One-off solutions haven't been working because the issues are far deeper than that.
I don't know when we'll get this wrapped up, but it is a priority this week.
Not to be flip about this, but depending on what is meant by “marketing and community support production”, this could easily be a key part of what ails Timelines. Marketing and Community need to work hand in hand with production or you could easily have disconnects between the players’ experience and their expectations. These disconnects seem to occur with alarming frequency.
I agree on some level if Production is making decisions on its own without properly weighting community and marketing decisions, and relegating the others to simply support what they were going to do anyway. Not saying that's how it is but I've seen that happen in a hardware manufacturer environment and lets just say tone deaf was the norm in that environment.
Not to be flip about this, but depending on what is meant by “marketing and community support production”, this could easily be a key part of what ails Timelines. Marketing and Community need to work hand in hand with production or you could easily have disconnects between the players’ experience and their expectations. These disconnects seem to occur with alarming frequency.
Marketing and Community follow Production's lead when it comes to establishing communications and messaging plans. Because our activities are dependant on the schedules and policies that Production creates.
However, it is still a collaborative environment, so please don't get the impression it's a 1-way communications or decision-making process.
Hosun Lee Civilian, Brand and Marketing Ex-Disruptor Beam
Not to be flip about this, but depending on what is meant by “marketing and community support production”, this could easily be a key part of what ails Timelines. Marketing and Community need to work hand in hand with production or you could easily have disconnects between the players’ experience and their expectations. These disconnects seem to occur with alarming frequency.
Marketing and Community follow Production's lead when it comes to establishing communications and messaging plans. Because our activities are dependant on the schedules and policies that Production creates.
However, it is still a collaborative environment, so please don't get the impression it's a 1-way communications or decision-making process.
Thank you for the clarification.
This feels like it has been a productive dialogue.
Not to be flip about this, but depending on what is meant by “marketing and community support production”, this could easily be a key part of what ails Timelines. Marketing and Community need to work hand in hand with production or you could easily have disconnects between the players’ experience and their expectations. These disconnects seem to occur with alarming frequency.
Marketing and Community follow Production's lead when it comes to establishing communications and messaging plans. Because our activities are dependant on the schedules and policies that Production creates.
However, it is still a collaborative environment, so please don't get the impression it's a 1-way communications or decision-making process.
I’m glad to hear that it’s a collaborative process. There have been instances where marketing/community seems to have gotten through and made some improvements to the game(e.g., the $9.99 single 4* character offer). However, with Production taking the lead it does seem like DB has a tin ear far too often and seems to be on the verge of losing the trust of the playerbase. I also wonder if a case of groupthink has taken hold of DB at times. Perhaps a new model of operation is required (especially when you’re dealing with a group as touchy as Star Trek fans).
thanks for the heads up, rember if they get lippy with ya , icey hot in their underwear is not only a teachings tool, but also makes for good blackmail when you veido do them hopping around beating at their crotches lol
P.s. also wanted to say thanks for chasing down my bug issues, and getting back to me (was a bit of a wait, but now i understand better),
Not to be flip about this, but depending on what is meant by “marketing and community support production”, this could easily be a key part of what ails Timelines. Marketing and Community need to work hand in hand with production or you could easily have disconnects between the players’ experience and their expectations. These disconnects seem to occur with alarming frequency.
Marketing and Community follow Production's lead when it comes to establishing communications and messaging plans. Because our activities are dependant on the schedules and policies that Production creates.
However, it is still a collaborative environment, so please don't get the impression it's a 1-way communications or decision-making process.
So what you are saying is that money-making takes so much priority that production is number one and everything else falls second?
I work for a company that manufactures its own products. Customer service (community) falls to the wayside and issues are not addressed properly as pushing the product out to new customers is more important to the owner than keeping existing ones content. We may have people coming in spending money on our product, but the lack of customer service has caused a huge decline in returning customers for service (they go to other companies and individuals contractors to get what they need serviced), which completely caused a huge decline in word of mouth, a big part of marketing and getting even more new customers through the door. At one point years back, the online reputation was so bad (the owner, who is in his 70's, thought that the internet would just "go away" and that the bad reviews would eventually disappear) that the company was at risk of shutting its door for good as it went bankrupt. If it was not for my immediate superiors working on cleaning it all up and giving the company an actual online presence, it would not exist today.
The owner is still stuck in his archaic ways (not going into details), so despite those continuing efforts in maintaining such a positive online presence, things are still not where they should be all because he thinks about money in the very short term as opposed to making a profit in the long run that will only sustain itself and grow.
That is exactly what appears to be happening over there; production gets the last word, so even if marketing and community wanted to do certain things to make us, your player base and customers, happy beyond belief so we can continue to help the game branch out and grow, they could not without the permission from Benjamin-happy production. You may say it is a "collaborative environment", but from where I am standing, there is little actual teamwork going on and more or less a "follow me or else" ideal dominating the company.
There are three ways to do something; the right way, the wrong way, and the Janeway.
So what you are saying is that money-making takes so much priority that production is number one and everything else falls second?
.....
That is exactly what appears to be happening over there; production gets the last word, so even if marketing and community wanted to do certain things to make us, your player base and customers, happy beyond belief so we can continue to help the game branch out and grow, they could not without the permission from Benjamin-happy production. You may say it is a "collaborative environment", but from where I am standing, there is little actual teamwork going on and more or less a "follow me or else" ideal dominating the company.
I could probably do a more thorough explanation of how Marketing, Community and Production all work together at a later point, but for the purposes of this discussion, please don't read more into what I wrote than what I wrote.
As an example of what I mean by Marketing and Community follow the lead from Production is our content and communications plan. How we generally draft our comms plan is to find out when the major releases and features are going to be for the coming months. Once we know that, we can create a comms plan that lines up with production milestones.
And that doesn't preclude Marketing/Commnity from making proposals for new initiatives separate from the Prodiction schedule.
Now the actual execution of those plans or proposals, that's another challenge.
Hosun Lee Civilian, Brand and Marketing Ex-Disruptor Beam
So what you are saying is that money-making takes so much priority that production is number one and everything else falls second?
.....
That is exactly what appears to be happening over there; production gets the last word, so even if marketing and community wanted to do certain things to make us, your player base and customers, happy beyond belief so we can continue to help the game branch out and grow, they could not without the permission from Benjamin-happy production. You may say it is a "collaborative environment", but from where I am standing, there is little actual teamwork going on and more or less a "follow me or else" ideal dominating the company.
I could probably do a more thorough explanation of how Marketing, Community and Production all work together at a later point, but for the purposes of this discussion, please don't read more into what I wrote than what I wrote.
As an example of what I mean by Marketing and Community follow the lead from Production is our content and communications plan. How we generally draft our comms plan is to find out when the major releases and features are going to be for the coming months. Once we know that, we can create a comms plan that lines up with production milestones.
And that doesn't preclude Marketing/Commnity from making proposals for new initiatives separate from the Prodiction schedule.
Now the actual execution of those plans or proposals, that's another challenge.
I apologize if my assumptions on exactly how things work in the general sense are inaccurate, but us players looking in from the outside are only seeing more and more chaos unfold that is not beneficial to anyone. Between customer support responding to tickets with the same issues very differently depending on who it is that is responsible for each ticket, the constant server problems that are becoming more and more frequent, the layoffs, what seems to be lack of internal communication in regards to information for events, fixes, upcoming features, and so forth, and other things, us as the consumers are becoming more and more speculative and anxious about what is actually going on over there at HQ.
Where I work I see the parallels between there and, unfortunately, now here. Whether or not they are the same or similar enough to one another is up for debate, but I do not want to see DB go down the same path the company I work for, and many other companies out there, is taking as it will only lead to a grim future. I work with customer service, so I know that Shan and you are taking the brunt of our complaints and are only there to pass them along to the others who need to hear them and know how you must feel in regards to it all.
None of us want to see this game fail. None of us want to see DB disappear because certain decisions made were not ideal and were not addressed the way that would be beneficial to both players and company alike. Whomever decided on gifting everyone Picard must feel bad as well to see us negatively taking the gift as we are, but at the same time, we just want to know that all outcomes have been looked into prior to any major decision such as that happening again.
There are three ways to do something; the right way, the wrong way, and the Janeway.
Reading this thread with interest today, I'm not one to really get into depth in this kind of threads. But this Christmas and mega event schedule have been tarnished by outages, and for me inappropriate compensation. That's my main gripe. Outages? They happen. That's my bread and butter at work as it happens. But it seems to me there is a lack of understanding of how the player base plays and what appropriate compensation is. The 6 event tickets to add insult to injury for the expedition, and now the Picard after a significant number will have fully fused him up. In both cases it seems a snap decision was made. Compensate everyone for their time wasted, and not just a proportion. To me, that's what's irked so much. The lack on understanding of what a player needs.
So what you are saying is that money-making takes so much priority that production is number one and everything else falls second?
.....
That is exactly what appears to be happening over there; production gets the last word, so even if marketing and community wanted to do certain things to make us, your player base and customers, happy beyond belief so we can continue to help the game branch out and grow, they could not without the permission from Benjamin-happy production. You may say it is a "collaborative environment", but from where I am standing, there is little actual teamwork going on and more or less a "follow me or else" ideal dominating the company.
I could probably do a more thorough explanation of how Marketing, Community and Production all work together at a later point, but for the purposes of this discussion, please don't read more into what I wrote than what I wrote.
As an example of what I mean by Marketing and Community follow the lead from Production is our content and communications plan. How we generally draft our comms plan is to find out when the major releases and features are going to be for the coming months. Once we know that, we can create a comms plan that lines up with production milestones.
And that doesn't preclude Marketing/Commnity from making proposals for new initiatives separate from the Prodiction schedule.
Now the actual execution of those plans or proposals, that's another challenge.
I would definitely be interested in better understanding how the various departments of DB operate. I would be especially interested in finding out how the decisions are made in the game as well. And, since I’m feeling greedy, would it be possible to get a better understanding of DB’s RNG and drop rates?
Just curious, but is the game supposed to go down at 10:00 AM ET (5 min ago) and come back up at 10:30 AM ET, or the game is supposed to go down just for a restart sometime between 10:00 AM and 10:30 AM?
I recalled my stuck voyage. Here's the current image:
Needless to say I'm afraid to complete it for fear of getting nothing after having extending it twice.
Go ahead and try completing, I’ve had one that looked blank before and when I completed all the loot showed up.
Same here. Blank screen voyage and return Loot showed up at least characters and credits and trainers et all. Cannot state the items showed up most likely they also did.
Well it's 15:15 and the game is still up and running. You guys really need to work on your comms (and many other things given the outrage in these forums).
You are going to lose money if you don't raise your game.
Well it's 15:15 and the game is still up and running. You guys really need to work on your comms (and many other things given the outrage in these forums).
You are going to lose money if you don't raise your game.
It's just a little tedious since I structured shuttles/voyages and stuff around the down time. If there was going to be a delay I wish it had been communicated (and by communicated i mean before we are 19 minutes into the down time window)
I actually expected it to go down on time and come back up late ..
(because ya know, stuff happens that one might not expect, especially as this is the first "controlled" shut down and restart that I can remember some the game started)
Please note that any unclaimed Battle Arena Rewards will be affected by this change. If you are aiming for a particular ship make sure to collect the rewards on time or your unclaimed rewards will turn into the updated rewards mentioned above.
Even this didn't happen, I can still see old ship schems in my unclaimed arena reward messages for last 3 days.
Comments
I (and I mean this sincerely) wish you luck in your efforts there. I've had to tackle similar issues (in several capacities) in several organizations---In one case we took a development team and took them away from being so AGILE and more ITIL. It can be a hard row to hoe, but as a very interested party, I hope you are able to lay the ground for fruitful crop.
I'd miss this place if extra fuel keeps getting put on the fire.
Black Pebble, you guys are definitely doing this the right way. It’s cool that you’re on here explaining things because it’s clear to me why this is the best way to go about it. When people are in the dark they always default to thinking the worst. You are keeping us in the light and it really helps foster good will. As I said in the other thread, you are a 5 star FF/FE diplomat
I agree... even if he does drink Horchata...
We were discussing non-humanoids (ie, Ripper, et al) and I pithily commented that Hotra Lives Matter (as per my avatar)... which caused a decent into PC “speciesism” accusations... Black Pebbles comment to Horta Lives Matter is above.
Not to be flip about this, but depending on what is meant by “marketing and community support production”, this could easily be a key part of what ails Timelines. Marketing and Community need to work hand in hand with production or you could easily have disconnects between the players’ experience and their expectations. These disconnects seem to occur with alarming frequency.
I agree on some level if Production is making decisions on its own without properly weighting community and marketing decisions, and relegating the others to simply support what they were going to do anyway. Not saying that's how it is but I've seen that happen in a hardware manufacturer environment and lets just say tone deaf was the norm in that environment.
Marketing and Community follow Production's lead when it comes to establishing communications and messaging plans. Because our activities are dependant on the schedules and policies that Production creates.
However, it is still a collaborative environment, so please don't get the impression it's a 1-way communications or decision-making process.
Civilian, Brand and Marketing
Ex-Disruptor Beam
Thank you for the clarification.
This feels like it has been a productive dialogue.
I’m glad to hear that it’s a collaborative process. There have been instances where marketing/community seems to have gotten through and made some improvements to the game(e.g., the $9.99 single 4* character offer). However, with Production taking the lead it does seem like DB has a tin ear far too often and seems to be on the verge of losing the trust of the playerbase. I also wonder if a case of groupthink has taken hold of DB at times. Perhaps a new model of operation is required (especially when you’re dealing with a group as touchy as Star Trek fans).
thanks for the heads up, rember if they get lippy with ya , icey hot in their underwear is not only a teachings tool, but also makes for good blackmail when you veido do them hopping around beating at their crotches lol
P.s. also wanted to say thanks for chasing down my bug issues, and getting back to me (was a bit of a wait, but now i understand better),
Thanks
Mbannar
So what you are saying is that money-making takes so much priority that production is number one and everything else falls second?
I work for a company that manufactures its own products. Customer service (community) falls to the wayside and issues are not addressed properly as pushing the product out to new customers is more important to the owner than keeping existing ones content. We may have people coming in spending money on our product, but the lack of customer service has caused a huge decline in returning customers for service (they go to other companies and individuals contractors to get what they need serviced), which completely caused a huge decline in word of mouth, a big part of marketing and getting even more new customers through the door. At one point years back, the online reputation was so bad (the owner, who is in his 70's, thought that the internet would just "go away" and that the bad reviews would eventually disappear) that the company was at risk of shutting its door for good as it went bankrupt. If it was not for my immediate superiors working on cleaning it all up and giving the company an actual online presence, it would not exist today.
The owner is still stuck in his archaic ways (not going into details), so despite those continuing efforts in maintaining such a positive online presence, things are still not where they should be all because he thinks about money in the very short term as opposed to making a profit in the long run that will only sustain itself and grow.
That is exactly what appears to be happening over there; production gets the last word, so even if marketing and community wanted to do certain things to make us, your player base and customers, happy beyond belief so we can continue to help the game branch out and grow, they could not without the permission from Benjamin-happy production. You may say it is a "collaborative environment", but from where I am standing, there is little actual teamwork going on and more or less a "follow me or else" ideal dominating the company.
DB: Do Better.
Member of Starship Trista.
I could probably do a more thorough explanation of how Marketing, Community and Production all work together at a later point, but for the purposes of this discussion, please don't read more into what I wrote than what I wrote.
As an example of what I mean by Marketing and Community follow the lead from Production is our content and communications plan. How we generally draft our comms plan is to find out when the major releases and features are going to be for the coming months. Once we know that, we can create a comms plan that lines up with production milestones.
And that doesn't preclude Marketing/Commnity from making proposals for new initiatives separate from the Prodiction schedule.
Now the actual execution of those plans or proposals, that's another challenge.
Civilian, Brand and Marketing
Ex-Disruptor Beam
I apologize if my assumptions on exactly how things work in the general sense are inaccurate, but us players looking in from the outside are only seeing more and more chaos unfold that is not beneficial to anyone. Between customer support responding to tickets with the same issues very differently depending on who it is that is responsible for each ticket, the constant server problems that are becoming more and more frequent, the layoffs, what seems to be lack of internal communication in regards to information for events, fixes, upcoming features, and so forth, and other things, us as the consumers are becoming more and more speculative and anxious about what is actually going on over there at HQ.
Where I work I see the parallels between there and, unfortunately, now here. Whether or not they are the same or similar enough to one another is up for debate, but I do not want to see DB go down the same path the company I work for, and many other companies out there, is taking as it will only lead to a grim future. I work with customer service, so I know that Shan and you are taking the brunt of our complaints and are only there to pass them along to the others who need to hear them and know how you must feel in regards to it all.
None of us want to see this game fail. None of us want to see DB disappear because certain decisions made were not ideal and were not addressed the way that would be beneficial to both players and company alike. Whomever decided on gifting everyone Picard must feel bad as well to see us negatively taking the gift as we are, but at the same time, we just want to know that all outcomes have been looked into prior to any major decision such as that happening again.
DB: Do Better.
Member of Starship Trista.
I would definitely be interested in better understanding how the various departments of DB operate. I would be especially interested in finding out how the decisions are made in the game as well. And, since I’m feeling greedy, would it be possible to get a better understanding of DB’s RNG and drop rates?
Or is that Production?
Miscommunication between DB/Players, Marketing/Production seems to be a huge theme here.
Same here. Blank screen voyage and return Loot showed up at least characters and credits and trainers et all. Cannot state the items showed up most likely they also did.
You are going to lose money if you don't raise your game.
it's 15:15 UTC and the game s not down...
Is it postponed again?
Edit: Actually I don't mind because I might set a new purrsonal best for longest single charge voyage, I had 910 AM at 8h28' ... lawlz.
It's just a little tedious since I structured shuttles/voyages and stuff around the down time. If there was going to be a delay I wish it had been communicated (and by communicated i mean before we are 19 minutes into the down time window)
I actually expected it to go down on time and come back up late ..
(because ya know, stuff happens that one might not expect, especially as this is the first "controlled" shut down and restart that I can remember some the game started)
So I guess.. late down, even later up..