Those ranked 1000-1050 for the crashed event
![[Sushi] Ootoro](https://us.v-cdn.net/6030345/uploads/userpics/709/n9NI6ZA8HOSWA.jpg)
[Sushi] Ootoro
✭✭✭
in The Bridge
Hi,
I wanted to see if there were any players that ranked ~1000 - 1050 out there, who may have been playing furiously at the time of crash (like me).
1) Did you submit a support ticket?
2) Are we allowed to discuss the content of the support ticket?
I wanted to see if there were any players that ranked ~1000 - 1050 out there, who may have been playing furiously at the time of crash (like me).
1) Did you submit a support ticket?
2) Are we allowed to discuss the content of the support ticket?
4
Comments
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I'm pretty sure we are not allowed to discuss support tickets here.
Perhaps I wouldn't have made he top 1000. But perhaps I would have, I didn't miss by that many points. Perhaps even within a single rare reward turn in. DB doesn't know any better then us.
There is at least one person who benefited from the outage for every legitimate case of someone missing. I don't begrudge them their Troi's.
Good customer service is letting customers benefit when you make a mistake that benefits them and fixing things when you make a mistake that harms them.
I spent 3k(!) chrons specifically to get Troi here and Picard mail is not satisfactory compensation. Frankly, even if it somehow was satisfactory for all the effort and chrons spent in a vacuum, it wouldn't be satisfactory in light of everyone else also getting it. It's not fair.
I think everybody within some percentage or VP amount of the next tier should get next tier rewards - or just give everybody the next tier rewards to make it simpler.
I would also be willing to accept the 3k chrons back in a mail item (as that's where they came from), that that doesn't compensate for the very substantial inconvenience or disappointment of not actually getting Troi despite working hard for it.
Voyage Estimator Tool thread
Ticket is on my way.
Yeah, but you lost more than the 3k chrons.
You lost hours of clicking.
And you lost another few thousand chrons of incidental inventory.
The event is going for 3 full days and while of course I'm not sure if everyone did that, but most held their McGuffins back on purpose to irritate the other players and make them think they're safe at 900th or so position 20 minutes before the end of the event.
Those are the ones that made the server crash, because it was a huge amount of interactions going on in those final 20 or so minutes. And honestly, I have zero sympathy for those. There is sooo much time to get those McGuffins converted to Victory Points, dear people! Why do you have to do it in the last frickin' 20 minutes? Even in the last hour is already quite late, but an hour before event end, there would have been even less than half of the activity around and the server was running purrfectly fine back then.
If those "irritators" didn't do that nasty game of theirs, others wouldn't have to kick in and compensate to save their Top 1000 rank. I always turn in my McGuffins as soon as Phase 2 begins and then sit back and enjoy. If everyone did that (or at least somewhere around the first few hours of Phase 2), there would be no stress at the end and the server wouldn't crash on all of us.
Sorry, but I just had to say this. Again, I feel sympathy for those who turned into victims of those who clearly had more than enough time to get their score done. There are of course a few who had to work even during these holidays (for example me as a bus driver with all sorts of shifts, but even I was able to get the score done in time), and I feel sorry for those who couldn't honestly do it earlier.
Thanks for the reply, and I too am of the sentiment that we cannot discuss support ticket here. Better to err on the side of caution.
I also completely agree with you in that we do not begrudge those who benefited from the outage. They can keep their Hot Trois. However those that worked hard for it and was negatively affected due to DB effectively changing the rule of the game (cutting off the last 5 minutes of a race) should be compensated.
This would be a fine compensation and I think it would be fair to all. Of course people may argue that they wouldn't have played as hard to make it to 1k if they knew they could have just coasted at 2k. To that I say your effort in getting you a Troi got you a Troi, where as the server issue mooted some of our efforts in getting the Troi. As such, this is fair compensation and not unjust enrichment.
I can see your point, but
1) That's how it always is in galaxy events and rarely if ever have the servers thrown a nutty during the last bit of an event.
2) It's still within the legitimate time to play the event.
DBs responsibility is to provide a stable environment to play the event within the time parameters specified.
What if it was not turning in super rares but a whole lot of warp 10s that folks were doing to get more items to craft? Saying it's end users/players fault for playing up til the end is like saying DBs was all good cutting the other event off a day early 'cause its the players fault if they were gonna play the other day.
(Now that being said, I cashed mine in in the last 12 hours cause I was going to have a rough work day and wanted some buffer time...)
Exactly! This time the very people who attempt to pull the rug out from other players instead got swindled themselves. Then have the stones to cry the loudest. The Picard compensation fiasco was just a different "beef" all together.
I appreciate the comments dear captains, and I hope my analogy can sway you all just a hint.
Imagine you are running a 100m race. What you train for, is a 100m race. Not a 90m race, not a 110 meter race, but a 100 meter rate. You have had your own pace for years, and you almost always finish top 3 because you keep it steady during the 1-95 meters, and can ramp it up in the last 5 meters to get yourself that 3rd place. That's what your strategy always has been. Others with different physical traits run differently, and do much better or much worse than you. But all in all, you know your strategy works to do what needs to be done.
At the sound of the gun, you run like you normally do. Nothing changes for the beginning of the race, same thing for the middle of the race, and you keep your pace and you're comfortable. But, at the last second, at the 95m mark, the committee stop the race and says the race is done! Well.. wait... you didn't tell me this was a 95m race. This started off as 100, but you changed the rules at the last possible second! This of course negatively affects some people, and positively affects some people. The issue is the changing of the rules without warning the runners.
So I'm sure you see what I'm getting at. You may fault our strategies, and I get that. But I truly believe something should be done in response to changing the rules at the last second.
Again, I appreciate your devil's advocate stance. It is by debate such as this that we may have progress.
"Your Honour, the courtroom is a crucible. In it we burn away irrelevancies until we are left with a pure product, the truth for all time."
And the servers should be able to cope with peaks in demand, though that is a separate matter. What next, a demand that people should take it in turns to play in the last 15 mins of an event? Only one person per fleet, perhaps? Everyone who is seriously competing in an Event logs in shortly before the end to see if they are close to a threshold and, if so, to try to make sure they are on the right side of it. It is not unique to Galaxies. In expeditions, people buy more tickets as the Event draws to a close, in Factions people use boosts to bring in more shuttles at the last minute and log in 5 mins before the end to claim them (with dilithium, in some cases). Cashing in rares is incidental, the same people would be building like crazy in the final minutes of a Galaxy regardless. Not something I do, but perfectly reasonable behaviour.
So really you just don't like folks using that "nasty" strategy and have decided that it's the cause of everything?
People build up until the last minute, playing until the timer runs out, you know like they do in most competitions. Don't see that changing, and don't see why pointing fingers and telling people it's their own fault helps anything at all.
Why? Have you yourself been "burned" by other players doing this this in another event?
I don't see anything particular wrong with the strategy of holding your rare rewards back. Everyone is able to do the same.
Besides, if everyone turned in their rewards as soon as they were acquired, everyone would still finish in the same rank positions anyway.
1. I understand your point Eris, but I have to point out that how much time we had to turn in rares during the whole event is irrelevant. The event was announced for a specified amount of time, but in the end it was not available to everyone for that amount of time. While the server slowdown at then end may have been foreseeable and avoidable, this is not the responsibility of the player and thus not their fault.
2. "Pulling the rug out from others" is an antagonizing way to put it. If you think about it this is what ranked events are. Ranked events are about beating someone else into top 1k or any other reward tier.
Keeping your hand of rare turn-ins until the late into the event is a valid strategy, and something that's within game rules. Server issues preventing you from legitimately turning in your rares in the eligible period - again, that's not the player's fault
3. The end-of-event server outage issue is a different issue than the "Everyone gets a fifth/sixth mirror Picard" issue. DB caused the second one in trying to fix the first one, but tying them together will mean more pitchforks because then people who didn't even participate in the event would get compensation.
DB, if you want to give everyone a gift, don't do it at the expense of others. Especially not those who paid you - either in money or time/effort.
Um, no to your first question, and WRONG to your last statement.
Suppose you had a job interview, and because you had other things to do, waited for the last moment to arrive at the building only to find out the elevator to the 10th floor doesn't work. You arrive late, sweaty and out of breath for your interview, only to find that the job went to someone else who did arrive on time. Are you going to sue that company for having an out-of-order elevator?
The point is that if you adopt to a strategy that carries a risk, the consequences of that strategy (positive or negative) are yours to take. Everyone who couldn't turn in their rare rewards had plenty of opportunity to do so earlier.
Even the compensation (if it were required at all) is quite good for a small outage. I'll take 550 honor anytime over the next tier reward (with exception of top 1000, 75, 25 and higher) or over 100 chrons. And it's not unfair to anyone: because you had the opportunity to cash in your rewards, everyone is affected in the same way, except in their choice of strategy, which again is your own choice. The only problem with the compensation I can see, is that Mirror Picard is still limited crew, that non-paying players shouldn't have had access to.
I even fell victim to that strategy once, just getting edged out of the top 1000 on the first event in the Borg mega event (and lost out on a Borg Torres). If memory serves, I fell more than 400 places in the last three hours because of the many players who came on strong at the end.
So, I learned to adapt. If I couldn't play that hard at the end (I'm usually at work during those last few hours), I would need to pad my score even more earlier. And that's what I do.
Let me also say that it isn't the players' fault if the servers crash because they are pursuing that strategy. This is a strategy that's been around pretty much since the beginning of the game. It's not a surprise. DB should have server capacity that's prepared for this. If they don't, as it appears was the case this time, those who were in the margin of error due to the error should be compensated.
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There are many people vying for the interview, and they have to fight each other to be first at the door. They know that fighting expends energy that is in limited supply, so the smarter ones wait until the last few minutes to shove their way to the front to avoid being exhausted prematurely.
Also there's a security team there that charges potential candidates a dollar per punch.
You are among the strongest of the bunch, but have limited funds, so you bide your time and wait to jump into the fray until the 10 minutes.
The interview is scheduled for 9am, but at 8:55 the interviewer suddenly decides to start the interview now because something entirely unexpected comes up impacting the schedule. You've already fought your way past most of the other candidates, but there's still one or two in front of you that don't appear to pose much of a challenge, but you're suddenly out of time. Tough luck.
Doesn't sound fair or fun, does it?
Ending the event early effectively changed the rules of the game in a very significant way. That's not acceptable.
I can understand that sometimes bad things happen, and it's within DB's power to compensate accordingly. So far I have been told by CS that the Picard compensation should be enough. I strongly disagree. Because, yes, I did take risk into account within reason. This situation is not reasonable. If my own internet had cut out (risk of which is basically zero due to redundancies), I would still be upset at the whole design of ranked rewards, but I wouldn't expect compensation.
For whatever it's worth, again, I dislike this whole design of ranked rewards. These problems wouldn't arise (nearly as much) if we only had threshold rewards (which could be calibrated to player demand/performance/etc).
Voyage Estimator Tool thread
Of course you are. There's less time to react and adapt than in say a marathon though.
Then again, a 5 day event isn't exactly a 100m sprint.
I finished above 1000 but I had 1000s of crons available to craft and keep myself in position.
I had to drop over 3000 crons in the last few hours to keep my position (with a nice safe buffer zone).
I was a bit concerned when I lost connection 15 minutes before the end that I might drop out of the top 500 (and I did) but if people are playing the high risk strategy if dropping hundreds if super rates at the last minute they have to accept that the risk might not always come off
I got top 1K by the skin of my teeth and would probably have been at least a little cranky had I finished just outside of it. A fleet mate was crafting at the crash and ended up 1050.
Since the situation was out of the control of the players, DB CS should give us the benefit of the doubt.
By providing any compensation, they're acknowledging that players were negatively impacted, but the compensation is not appropriate.
Voyage Estimator Tool thread
Those 5 minutes were part of an advertised timeframe. That's what matters.
Yes many turn in rares at the last minute. They're compelled to do so due to the outdated and imbalanced ranked reward structure causing intense competition for just one star of a legendary. If you thought you were safe at rank 400 late the evening before, think again.
There are lessons to be learned here. (Don't trust DB's servers? Way overshoot, then monitor the end while you should be sleeping or at work etc in case you fall 500 ranks in a few hours? To my great advantage I have a flexible schedule allowing for it.)
I overshot early to stay safe and monitored it until the end. I've also crafted late other times, when noticing the lazy river suddenly becoming a plunging waterfall in the final stage. Rank was the only thing that crashed then.
@Hunter247 players rank 800-1000 or so are also crafting and cashing late - but not all of them are. Which is why if you're in shooting range at the time of cashing in, you'll go past those who aren't, and safely into the top 1000. At far higher ranks above 40 or so this is a much different story, as a higher percentage of those players will be on the ball at that time.
I'm really sorry for Ootoro & Chewie and everyone impacted. Turning in rares in the final minutes in no way makes you culpable at all, or less deserving of compensation.
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