DB should create an official post acknowledging the situation yesterday
VioletBlue
✭✭✭
in The Bridge
There has been several posting in past several months about being transparent & improving communication etc...
and considering the uproar DB has caused yesterday, I wonder why there is none. A lot of people are frustrated & confused as if the developers/designers actually live in different timeline than the players
DB should have created an official thread (announcement) yesterday acknowledging the situation to calm folks down (instead of have few reply in few threads) that cause confusions further!
DB can post update or any action they plan to take about this.
and considering the uproar DB has caused yesterday, I wonder why there is none. A lot of people are frustrated & confused as if the developers/designers actually live in different timeline than the players
DB should have created an official thread (announcement) yesterday acknowledging the situation to calm folks down (instead of have few reply in few threads) that cause confusions further!
DB can post update or any action they plan to take about this.
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Comments
It's not like we're Tamarians, just talk to us.
Shan at The Bridge when the Picard Card failed.
Scott
Now it’s a **tsk tsk** show, cause they’ve given a reward, they now need to give new rewards, but they can’t take back the old reward, so they have no idea, not a freaking clue as to how to make this fair for everybody at this point.
I am not sure what you mean by "the wrong character" many of us have many 5*s immortalized already. They need to blanket this with 50k honor or a legendary citation to all.
HAHAHAHA oh man, you made me almost choke on a lifesavers mint!
Let’s just be thankful it wasn’t Mirror Data we were given.
Ha!
1) What the proper compensation will be for folks who were on the rank bubble before the game outage in the Troi event. An unrelated gold does not address this.
2) Acknowledgment of the exchange of honor for Peccard for those that did not need this card.
3) How they're going to fix the fallout from the Crusher event, where it ended a day early and they sent extra tickets to compensate - which broke the event on Christmas Day for many players.
4) Finally, and perhaps most importantly, how they're going to work to prevent game-breaking errors from occurring in the future and what steps they will put in place to ensure that their communication of these issues / response to players is appropriate, consistent, and timely.
Proud Former Officer of The Gluten Empire
Retired 12-14-20. So long, and thanks for all the cat pics!
Yeah, that was so awesome I had to awesome it. “Sokath, his eyes opened”... but you really have to think that DB’s handling of this whole Picard fiasco is “Shaka, when the walls fell”.
This problem started with the main complaint that people who were right on the edge of 1000 event rank could not compete for what they worked so hard for in the 11th hour. That is the problem. You don’t compete for a rank of 1000 or lower to get a mirror Picard. That has nothing to do with the problem. These people we fighting for a Mirror Troi. I almost guarantee this onslaught of anger would not be anywhere near as bad if they would have given a apology troi.
Citation would be nice for everybody playing the game but not everybody was affected. A citation doesn’t give a Troi to the people who actually stood a chance and lost because DB can’t make an event that works.
Thank you sir. Couldn't have put it better myself.
Now i heard few players get both the picard and also 50k honor points
http://www.tiltingpoint.com/
Back in the day of the original DB Do Better campaign, as well as my Letter to Jon Radoff, both threads just sat and waited for some type of acknowledgement - anything at all - and yet it was silent. Only after the fact did I learn that everyone including JR had read what was being said, going as far to say my open letter was printed off and physically at someone's desk. It was very much discussed. The issue is the temperament of the masses - the vitriol and mob armed with pitchforks hadn't subsided and the staff felt that any public statement, regardless of the message, would cause further issues. So things happened behind the scenes but we never publicly were told a thing.
I'm pretty certain Erin Prince, your product/game owner, isn't eager to jump into the fray and talk to a mob of people that constantly question her understanding of the very game she manages since the once time she tried to make a public statement, the crowd turned her statement over buying Riker into a meme.
Although I understand why they are safe behind the blast doors, I still don't agree with it as an operational stance. Having to face an angry mob **tsk tsk**, I've had to do it plenty. Having to put hat in hand and apologize while giving reassurances isn't a picnic, but it's a part of professional management. If my company has a hiccup that causes a service disruption for its paying customers, someone from the top chain of management is quick to acknowledge and move on publicly. I'm not saying that every company has to do the same as a Fortune 15 company, but those who like profit and are ran well should always be front and center for both good and bad feedback.
I'm just glad to see you back on the forums Frank, although the situation that caused the otherwise happy occurrence leaves much to be desired.
Interesting. Says STT is one of the top 50 grossing games. Given they had to let a bunch of employees go, I wouldn't have guessed it was doing that well.
Doesn’t really surprise me as STT is by far the most expensive game I haven’t ever seen. The problem with UA in this game is the whales. Anybody that is going to be a whale in this game, is in my opinion, already playing it. It’s Star Trek. Any huge trek fan already knows about this game. If they haven’t bought in by now, they never will. And I fear Discovery isn’t going to grow the fan base by much. So (saying in Leonidas’s voice from 300) User acquisition, will be hard.
Hah! It was probably their idea to do the Picard, and just nobody (or none of the right people) at DB questioned it.
Maybe they can toss titlingpoint a few extra bones to help with QA next? Or after Shan at The Bridge when the Picard Card failed that wouldn't be too smart.
https://forum.disruptorbeam.com/stt/discussion/2655/01-02-outage-compensation-update#latest
Yeah, they desperately need to work on communications. Or simply hire someone that is skilled in.. um... communications.
I recommend Uhura... or Sato... because the job seems to have been outsourced by TNG.
This may be overly simplistic. And I may be mistaken.
But doesn't it take less time, effort, resources, and PR efforts to do more thorough Quality Assurance before an event, rather than to clean up messes during/afterward, due to cutting corners on this QA?
I do not have the inside scoop. But it appears that this is where much of the "right-sizing" occurred.
Part of communications with players can be listening beforehand, for example, to do more rerun events. If the team is so right-sized that such issues occur at this frequency, then until it sinks in at HQ I don't think it can be stated enough that slowing down can be helpful. More time for staff to ensure quality.
~· Fly with the Subspace Eddies! ·~
hm.... So that's official response to what needs to be done? Hammer the CS with more tickets? That seems gonna cause confusion even more since CS might respond differently?
Why not just give people legendary citation for people that spent $25 or citation?
Or give them $25 dollar credit to their bank account... oh wait.. the official exchange rate is 90:1 -- we can expect $0.25 credit back.
Unfortunately, probably sooner rather than later......
Scott
I looked on their website and they are located right in Manhattan. I may walk by there the next time I head into the city for visual reference.
DB: Do Better.
Member of Starship Trista.