hm.... So that's official response to what needs to be done? Hammer the CS with more tickets? That seems gonna cause confusion even more since CS might respond differently?
Why not just give people legendary citation for people that spent $25 or citation?
Or give them $25 dollar credit to their bank account... oh wait.. the official exchange rate is 90:1 -- we can expect $0.25 credit back.
hm.... So that's official response to what needs to be done? Hammer the CS with more tickets? That seems gonna cause confusion even more since CS might respond differently?
We worked with Player Support to ensure a consistent process and response this afternoon. This is why we asked that if you submitted a ticket prior to the announcement, and you are not satisfied with how it was resolved, to please resubmit the ticket.
If you're finding you're receiving conflicting responses from Player Support, please let us know,
Hosun Lee Civilian, Brand and Marketing Ex-Disruptor Beam
hm.... So that's official response to what needs to be done? Hammer the CS with more tickets? That seems gonna cause confusion even more since CS might respond differently?
We worked with Player Support to ensure a consistent process and response this afternoon. This is why we asked that if you submitted a ticket prior to the announcement, and you are not satisfied with how it was resolved, to please resubmit the ticket.
If you're finding you're receiving conflicting responses from Player Support, please let us know,
Hey BP, thanks for the help. But before we can get conflicting responses, we need to get a first response.
Any idea how long we should expect before hearing something?
Hey BP, thanks for the help. But before we can get conflicting responses, we need to get a first response.
Any idea how long we should expect before hearing something?
There won't be any new compensation, but if you received inconsistent reponses from Player Support, or are unhappy with how things were resolved, please submit a ticket to Player Support (https://startrektimelines.zendesk.com/hc/en-us). They have been given explicit guidelines on how to work with players on a case-by-case basis to resolve their concerns.
They are working through a backlog at the moment, so I don't have a precise estimate for you, on how long it would take, but we're looking at more along the lines of days not weeks for tickets related to this specific issue.
Hosun Lee Civilian, Brand and Marketing Ex-Disruptor Beam
Hey BP, thanks for the help. But before we can get conflicting responses, we need to get a first response.
Any idea how long we should expect before hearing something?
There won't be any new compensation, but if you received inconsistent reponses from Player Support, or are unhappy with how things were resolved, please submit a ticket to Player Support (https://startrektimelines.zendesk.com/hc/en-us). They have been given explicit guidelines on how to work with players on a case-by-case basis to resolve their concerns.
They are working through a backlog at the moment, so I don't have a precise estimate for you, on how long it would take, but we're looking at more along the lines of days not weeks for tickets related to this specific issue.
Sorry, I didn't mean here from you guys. I meant what you got down to there at the bottom, as in how long should I wait to hear from CS on my ticket. Days isn't bad.
There won't be any new compensation, but if you received inconsistent reponses from Player Support, or are unhappy with how things were resolved, please submit a ticket to Player Support (https://startrektimelines.zendesk.com/hc/en-us). They have been given explicit guidelines on how to work with players on a case-by-case basis to resolve their concerns.
BP, Can you please confirm what is this guidelines? I heard 1 case from one of my fleet mate and also posting on forums that people get their Picard and also 50K honor points.
We worked with Player Support to ensure a consistent process and response this afternoon. This is why we asked that if you submitted a ticket prior to the announcement, and you are not satisfied with how it was resolved, to please resubmit the ticket.
If you're finding you're receiving conflicting responses from Player Support, please let us know,
How are players who don't read the forums - which we've been told are most of them - supposed to find out about this exchange program and the need to send a ticket?
Um, is this suppose to be the official response? I hope not, given the fact that it does not contain the
hm.... So that's official response to what needs to be done? Hammer the CS with more tickets? That seems gonna cause confusion even more since CS might respond differently?
We worked with Player Support to ensure a consistent process and response this afternoon. This is why we asked that if you submitted a ticket prior to the announcement, and you are not satisfied with how it was resolved, to please resubmit the ticket.
If you're finding you're receiving conflicting responses from Player Support, please let us know,
Comments
It's worse than that. According to Black Pebble, that is the official response thread:
https://forum.disruptorbeam.com/stt/discussion/comment/30498/#Comment_30498
Meaning, we're not going to actually hear anything.
We worked with Player Support to ensure a consistent process and response this afternoon. This is why we asked that if you submitted a ticket prior to the announcement, and you are not satisfied with how it was resolved, to please resubmit the ticket.
If you're finding you're receiving conflicting responses from Player Support, please let us know,
Civilian, Brand and Marketing
Ex-Disruptor Beam
Any idea how long we should expect before hearing something?
I don't mean to sound evasive, but what was linked before is the official response. (https://forum.disruptorbeam.com/stt/discussion/2655/01-02-outage-compensation-update)
There won't be any new compensation, but if you received inconsistent reponses from Player Support, or are unhappy with how things were resolved, please submit a ticket to Player Support (https://startrektimelines.zendesk.com/hc/en-us). They have been given explicit guidelines on how to work with players on a case-by-case basis to resolve their concerns.
They are working through a backlog at the moment, so I don't have a precise estimate for you, on how long it would take, but we're looking at more along the lines of days not weeks for tickets related to this specific issue.
Civilian, Brand and Marketing
Ex-Disruptor Beam
BP, Can you please confirm what is this guidelines? I heard 1 case from one of my fleet mate and also posting on forums that people get their Picard and also 50K honor points.
SEEMS FAIR TO ME
~· Fly with the Subspace Eddies! ·~
How are players who don't read the forums - which we've been told are most of them - supposed to find out about this exchange program and the need to send a ticket?
However, the sweep it under the rug approach might work for you guys as well.
Well, it would work in DB's favor, anyway.