Updates and Thread closures
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Three questions:
1 - Why is every thread asking simple questions immediately shut down by admins?
2 - Why aren't release notes published? It would prevent questions being asked in the first place. All people want to know is the truth.
3 - What are the rules regarding what we are allowed to respectfully ask about, and discuss with the community?
Lack of transparency and preventing people from engaging in open discussion make it look like the people in power are trying to conceal something. If this thread violates forum rules, can someone explain specifically how?
1 - Why is every thread asking simple questions immediately shut down by admins?
2 - Why aren't release notes published? It would prevent questions being asked in the first place. All people want to know is the truth.
3 - What are the rules regarding what we are allowed to respectfully ask about, and discuss with the community?
Lack of transparency and preventing people from engaging in open discussion make it look like the people in power are trying to conceal something. If this thread violates forum rules, can someone explain specifically how?
1
This discussion has been closed.
Comments
The app icon appears to be back to the original one. Not the one that came out a little while back that's vaguely reminiscent of the Disco theme song scenes?
Thread here: https://forum.disruptorbeam.com/stt/discussion/5217/any-chance-of-getting-an-official-statement-about-and-shuttle-slots-before-the-event#latest
In fairness, it probably got shut down for my (admittedly speculative) comment relating the analytics to the 4.0.3 patch. All three of the threads that were closed yesterday were closed for that same reason, so to speculate that there's something nefarious or underhanded while they left plenty of other threads critical of their processes open is disingenuous at best.
Like any other bug, I wouldn't expect anything to change until they say it's changed, especially since Shan acknowledged they had created the bug report.
I agree, I don't think there's anything nefarious, but I also don't think (especially in the case I linked) that the thread deserved an immediate closure and I also don't know why if it was your comment that triggered it, why not just delete your comment? The thread was asking what the shuttle situation was going to be which is an upcoming event related question, not a patch question
- the question/assumption was answered/debunked
- the potential for derailment was high
- it would be yet another thread on a subject already discussed somewhere else
As for release notes, if you look in Starfleet Communications you will see that they are done, for server releases and for client releases as well. When there are changes that affect gameplay and/or bug fixes they are listed.
The same is true for 4.0.3, I will however make a note to be extra specific next time and double clarify that gameplay is not affected.
Regarding the rules on how to engage on our forums, we have Community Guidelines, there is a link at the top of this forum and at the bottom.
We all have a part to play in making these forums less noisy, when creating a thread/commenting ask yourself if it will really add anything meaningful to these forums.
I have said it before and I will repeat it again, I find the forums very valuable but my bandwidth is limited. The more noise there is, the more likely it is that I might overlook something that would be valuable for the game and the community.
Also please remember that if I have something that I am able to share or an update that I am able to make on a subject, I will do it.
If it was as easy to see why those threads were closed then your attempt at providing explanation wouldn't be necessary. So no, it's not that easy to see as you would like to think. In my opinion you are trying to dilute the reality here. This "left to our discretion" part is hell of thinner. I grant you that.
Thanks for the clarification. I think most users understand the basics. The part that was very questionable and what raised this post was that the players asked a simple question: what kind of analytics are being captured? This thread was closed under the explanation of potential for derailment (I think)
How does asking a new question asking about the specifics about a release warrant closure? I found Admiral Patsy's question as rationale and polite. (S)he even went so far as to curb any speculation with the first half of the post.
In today's day and age of big data vs data privacy (let alone the upcoming GDPR deadline...General Data Protection Regulation) vs analytics, this is a very valid question and should not be closed without a response.
How do you asses this potential? What is the procedure?
Usually goes based on experience. Seen that thread before. Know the result. Close it. Delete it. There's no rule book for moderating a forum. It's gut check, and delete.
This is the source of the problem because your guts can't be considered objective.
You make a fair point, and it is also a good example of how replying to a valid question with baseless speculation can create issues.
Backend analytics involve data about the game itself, like performances reports, crash reports etc
Exactly my point. Every situation is different. As a moderator it's their job to decide these things on the fly. To maintain the forum as an environment where everyone feels welcome at all times. If they close it, they can visit together and decide whether to re-open the discussion. One of my threads was shut down a week ago. I could not find it. Thought it was deleted. Eventually I found it merged with another thread of the decently close topic. Wasn't perfect, but I get it. You see a thread get closed, and you disagree with the decision. Fine. Make a new thread like the OP did. The mods will generally let that ride for a bit till a command decision is made in the backgrounds, then you'll see this thread disappear too.
Yes, I see your point. The problem is it's not objective. :-)
I must have missed where someone claimed that it was an objective process...
You have not missed anything. That's the very reason for this thread.
It's not. They own the website. They allow you to use it. They make the rules. Freedom of speech doesn't exist here. Welcome to the internet. You don't like it. Make you're own forum. And I'll join it.
They, they, they... They made this game for US not for themselves. They don't exist without US. That's why objectivity is a must. No objectivity and you will have endless threads like this one. I guarantee you that. :-)
Thanks Shan!
"We regularly push out incremental updates like this." (emphasis mine)
This is not true. I went back through the Starfleet Communications channel, and looked at every single client update announced (back to v3.0.1). Not a single one ever mentioned backend or analytics updates, let alone it being the sole change made.
This type of statement is likely what triggered our questions; client updates have always changed the player's experience, not tweaked things for the (undisclosed) benefit of the developers.
4.0.2 - Display drop rates in packs, iPhoneX UI fixes
4.0.1 - Fix ads in Android
3.1.2 - Stability improvments, UI tweaks
3.1.1 - Freeze fixes
3.0.1 - Localization fixes
Well. Go ahead and try. We are in their house. I've personally smacked grandma a few times and cussed at the owner. A couple times I have expected some type of message from admin. Still nothing. Like I said. They have decently thick skin. While there have been closures and deleted threads, it is nothing compared to what they can and will do to protect their interests.
You may disagree with it, but in the words of their customer service, "We are sorry to hear that, and hope you come back to us someday." In other words, they won't be losing sleep over it.
Thank you Shan, but I was actually hoping to learn what is being changed in regards to the back end analytics.
I beg to disagree. All these hastily closed threads prove my point. "I'm sorry to hear that and hope you will change your attitude in the future. Until this happens I will continue my complaining as I see it proper." These are words of my own CS. :-)
That is not the case. This is our house. They just built it for us and they were paid for it. Now we want them to repair all what they botched in the process. That is how I see it.
Good. Holding you to your promise. :-)