It doesn't matter what ad it is, either it crashes at the first or at the end. No Rhyme or reason. And it has gotten considerably worse since this most recent update. If it's a vendor change I would go back to the previous vendor.
You willfully misunderstand. Again. I was getting ads as stated in the sticky post: 10/day & 10 min between. Then wait for reset next day.
And now those 10 don't work.
Sorry, I didn't mean to be contentious nor to misinterpret your words -- but here's your first post in this thread, which is what I was responding to, in all my previous replies to you:
The ads that do show up, whether working or not, are 1-2 hrs apart, rather than the 5 minutes they were before. That means to get the ten ads per day I am needing 10-20 hrs set aside to check in with the game...
Although it does allude to you having had problems, that post also implies that you had a big issue with the time between the ads. So that time issue was what I have been debating with you. I thought I was clear about that, but perhaps I didn't express myself lucidly.
The point of ads not working is a totally different topic of conversation/discussion -- one with which I have no reason to argue, since I've also experienced a few bumps on that road.
However, although I've had quite a few issues myself with ads not working properly since they switched to the new provider, in the last couple of days I haven't run across any problems, so maybe they've been working on it. I also seem to be getting them with more regularity, which possibly makes the other point completely moot, as well. Fingers crossed, anyway.
Could you please continue the petty bickering? I find it most intriguing. ~ Data, ST:TNG "Haven"
To allow us to investigate this further please provide us with the following information:
- type of device used
- operating system
- specific type of ad, like ad for game X or item Y
Thank you!
Moto z
Android 7.1.1
Almost every ad will play to completion and then return to the game and will not activate the hailing Starfleet and the option to watch a video stays available have done 15 ads in row before getting one to work I have also cleared my app cache and restarted the client many times the issue started after the last update
Shan, to be honest the white screen issue has only gotten worse over the last few days. I have to watch consistently 5-7 ads before a successful screen appears. I've stopped trying for the most part. It's gotten ridiculous.
Shan, to be honest the white screen issue has only gotten worse over the last few days. I have to watch consistently 5-7 ads before a successful screen appears. I've stopped trying for the most part. It's gotten ridiculous.
We are still looking into it, every info helps us narrow this down - so thank you
Same issues with the warp ads regarding white out screen.
The ads are getting worse for crashing out. Sometimes closing the app works , sometimes rebooting works but not always.
I’m sure there is enough people with the same issues to realise it’s not , generally speaking , to do with storage space on devices or updates etc.
So for me iOS on iPad Air latest update , enough empty storage.
Ads that seem to be worst for white outs are Homescapes/gardenscapes but it maybe that these ads are more common. Some of the older ads like CSR don’t seem to be as much of an issue , however , again this maybe due to the ads for these being less frequent.
We had this issue since the update and nothing seems to be happening to improve it .... it’s getting tedious. Is there any resolution likely in the near future.?. Thanks
Game ads that never give me a reward:
Lords Mobile
Homescapes
Idle Heroes
These seem to come up a lot.
Whereas the ad for Final Fantasy XV does give a reward.
Homescapes is the worst. If ads are working at all, this one has to be watched multiple times without giving reward in order for a different ad to properly play & reward correctly.
Even worse is the prompt forcing playing the mini demo within the ad in order that it goes away and another in the queue is offered.
Watching ads x3 to get x1 reward is not doing better.
In addition to the force closes and reboots from ads (Android), I've noticed that when an ad is on-deck and ready to be viewed the rest of the game lags. The lag stops once an ad is successfully viewed with awards given. I essentially get stuck in the Purgatory of ad views followed by force closes and/or app reboots until one sticks the landing OR playing though a noticeably slowed game.
So running an LG V10, and currently what I'm hitting is that I get a black screen with a white circle, like its trying to load an add then puts me back at the mission screen. If I reboot my phone I can come back in and hit the ad warp then see the add and get the warped mission. Not happening every time, but up to 2 occurrences within the last 4 hours today.
1. problems with those ads that need user to interact to continue (pls pls get rid of this). Sometimes it is stuck and then i cannot close it whe you pressed x. Then I have to restart app. I am guessing part of the issue shows up after pop up to resume video/cancel viewing
2. Sometimes I have to watch 3 times before getting reward. This seems random and can happen to any ads
seriously this ads warp is much much worse than ads unity that you guys used before. can we please go back to before?
For the past few days, when I try to run an ad on my tablet, it goes to a black screen with the "loading swirl" for a few moments, and a bit of blue bar in the lower-left corner. Then it goes completely black, never changes. If I hit Back, I get the "Hailing Starfleet" swirl without end. I have to restart the app.
Using NVidia Shield K1 Tablet, latest OS and patches. Phone (Moto X Pure) does ads fine.
I am almost certain that one of the reasons they switched to a new ad provider was to spread out the ad experience more evenly to players...
Not saying there aren't major issues with the new provider -- since the changeover, I've had a lot more non-playing ads, and ads that crashed my game -- but I'm willing to bet that the new provider promised more equity regarding the frequency of ads shown to the player base.
...Whether or not the switch to the new ad provider has successfully addressed the various inequities amongst players, I don't know. But I do believe that was one of the main reasons for the switch. I could be wrong, of course. (It's happened once or twice before...)
I know a player received 600 chrons (during galaxy event) AND apology for Homescapes ads freezing game. I send ticket & get chastised for having watched ads that fail to give rewards. Like it's my fault. And informed i got too much chrons previously (250) because i should have gotten only 100, so I'm getting nothing this time.
I thought the switch to another ad provider was to make things more fair? Being told off how i am doing wrong when the ad glitches is outrageous customer service. Their reply that i avoid adwarping because they glitch & don't give rewards does nothing to address the fact that some have working ads while others are generously compensated for glitched ads.
I got neither the polite acknowledgement nor generous compensation THAT OTHERS RECEIVED. Rather i am instructed to stop adwarping (thus my problem is solved so no need to further ticket) The advice to refrain from whatever is glitched is the only compensation given. Then my ticket is closed.
This can't be your idea of making ads more equitable?
Simple video ads seem to work, but anything else doesn't and will oftentimes crash the game. Home Escape is the worst, as there's no way to close it until the fifteen seconds pass, when trying to close it, an error box appears and if mistapped, the x will go away but the ad will remain. Regardless of outcome (i.e., waiting 15 seconds and tapping x then confirm or force closing the game), no reward is given. Also we're forced too look at a <snip> ˜Shan stache guy.
The white screen happens 100% of the time with the first extra scan. I claim my scan after the daily change and hit the button for another and I always get the ad and always get the white screen after. The second scan later almost never does this. Today’s ad was cooking craze. Usually it’s homescapes but it’s happened all the time with the first scan no matter what the ad for me in the last week. I’m vip 14 playing on an iPad mini.
1. problems with those ads that need user to interact to continue (pls pls get rid of this). Sometimes it is stuck and then i cannot close it whe you pressed x. Then I have to restart app. I am guessing part of the issue shows up after pop up to resume video/cancel viewing
2. Sometimes I have to watch 3 times before getting reward. This seems random and can happen to any ads
seriously this ads warp is much much worse than ads unity that you guys used before. can we please go back to before?
So if i follow the rude advice cs gave me i must stop adwarping after watching 3. They did not specify 3 working ones (of course i would not have ticket working ads) so basically i cant adwarp after 3 glitched ads play. Plus Homescapes three watchings don't give any rewards. And stay queued until watched three times.
but cs says these are my adwarps now. My fault if i watch them & no compensation will be given.
So if i follow the rude advice cs gave me i must stop adwarping after watching 3. They did not specify 3 working ones (of course i would not have ticket working ads) so basically i cant adwarp after 3 glitched ads play. Plus Homescapes three watchings don't give any rewards. And stay queued until watched three times.
but cs says these are my adwarps now. My fault if i watch them & no compensation will be given.
I have contacted you by PM for this but have not heard back, instead of commenting in every Ad related thread about the incorrect reply you have received, could you please give me the ticket number so I can review the case, and make sure it does not happen again. Thank you.
Android 7.0 Galaxy S8+ frequently seeing the black loading screen followed by "unable to play video" click ok and return without being able to do the adwarp.
So if i follow the rude advice cs gave me i must stop adwarping after watching 3. They did not specify 3 working ones (of course i would not have ticket working ads) so basically i cant adwarp after 3 glitched ads play. Plus Homescapes three watchings don't give any rewards. And stay queued until watched three times.
but cs says these are my adwarps now. My fault if i watch them & no compensation will be given.
I have contacted you by PM for this but have not heard back, instead of commenting in every Ad related thread about the incorrect reply you have received, could you please give me the ticket number so I can review the case, and make sure it does not happen again. Thank you.
Did not know it was incorrect reply. I have to use borrowed device to play because my samsungs won't adwarp at all. Crashes & restarts game. So i did not know you had pm me. I can't check from this device. My apologies.
I keep getting the same thing, to the point I never do the Ad for the extra chrono, etc. Every time I try the Ad I get a white screen and I have to reboot my phone to play the game. I play on an iPhone 6+ with the latest iOS. I hope this gets fixed!
Comments
Android 5.1
It doesn't matter what ad it is, either it crashes at the first or at the end. No Rhyme or reason. And it has gotten considerably worse since this most recent update. If it's a vendor change I would go back to the previous vendor.
Sorry, I didn't mean to be contentious nor to misinterpret your words -- but here's your first post in this thread, which is what I was responding to, in all my previous replies to you:
Although it does allude to you having had problems, that post also implies that you had a big issue with the time between the ads. So that time issue was what I have been debating with you. I thought I was clear about that, but perhaps I didn't express myself lucidly.
The point of ads not working is a totally different topic of conversation/discussion -- one with which I have no reason to argue, since I've also experienced a few bumps on that road.
However, although I've had quite a few issues myself with ads not working properly since they switched to the new provider, in the last couple of days I haven't run across any problems, so maybe they've been working on it. I also seem to be getting them with more regularity, which possibly makes the other point completely moot, as well. Fingers crossed, anyway.
Could you please continue the petty bickering? I find it most intriguing.
~ Data, ST:TNG "Haven"
Moto z
Android 7.1.1
Almost every ad will play to completion and then return to the game and will not activate the hailing Starfleet and the option to watch a video stays available have done 15 ads in row before getting one to work I have also cleared my app cache and restarted the client many times the issue started after the last update
I was supposed to let him know if ads improved, but kinda difficult to watch a batch when they are 2+hrs apart.
Good to know & thanks for the update!
Still broken for me. The only ad that seems to reward somewhat consistently is the one for Final Fantasy XV. This is on Android.
We are still looking into it, every info helps us narrow this down - so thank you
Lords Mobile
Homescapes
Idle Heroes
These seem to come up a lot.
Whereas the ad for Final Fantasy XV does give a reward.
The ads are getting worse for crashing out. Sometimes closing the app works , sometimes rebooting works but not always.
I’m sure there is enough people with the same issues to realise it’s not , generally speaking , to do with storage space on devices or updates etc.
So for me iOS on iPad Air latest update , enough empty storage.
Ads that seem to be worst for white outs are Homescapes/gardenscapes but it maybe that these ads are more common. Some of the older ads like CSR don’t seem to be as much of an issue , however , again this maybe due to the ads for these being less frequent.
We had this issue since the update and nothing seems to be happening to improve it .... it’s getting tedious. Is there any resolution likely in the near future.?. Thanks
Homescapes is the worst. If ads are working at all, this one has to be watched multiple times without giving reward in order for a different ad to properly play & reward correctly.
Even worse is the prompt forcing playing the mini demo within the ad in order that it goes away and another in the queue is offered.
Watching ads x3 to get x1 reward is not doing better.
1. problems with those ads that need user to interact to continue (pls pls get rid of this). Sometimes it is stuck and then i cannot close it whe you pressed x. Then I have to restart app. I am guessing part of the issue shows up after pop up to resume video/cancel viewing
2. Sometimes I have to watch 3 times before getting reward. This seems random and can happen to any ads
seriously this ads warp is much much worse than ads unity that you guys used before. can we please go back to before?
Using NVidia Shield K1 Tablet, latest OS and patches. Phone (Moto X Pure) does ads fine.
I know a player received 600 chrons (during galaxy event) AND apology for Homescapes ads freezing game. I send ticket & get chastised for having watched ads that fail to give rewards. Like it's my fault. And informed i got too much chrons previously (250) because i should have gotten only 100, so I'm getting nothing this time.
I thought the switch to another ad provider was to make things more fair? Being told off how i am doing wrong when the ad glitches is outrageous customer service. Their reply that i avoid adwarping because they glitch & don't give rewards does nothing to address the fact that some have working ads while others are generously compensated for glitched ads.
I got neither the polite acknowledgement nor generous compensation THAT OTHERS RECEIVED. Rather i am instructed to stop adwarping (thus my problem is solved so no need to further ticket) The advice to refrain from whatever is glitched is the only compensation given. Then my ticket is closed.
This can't be your idea of making ads more equitable?
Ad either just autostart STT or when pressing X:
Idle Heroes
Homescape
Empires and puzzles
Problem is, not always it happens. I'll update my post when I see more ad with problems
Hearthstone
Soul Hunters
Yahtzee
Lords Mobile
So if i follow the rude advice cs gave me i must stop adwarping after watching 3. They did not specify 3 working ones (of course i would not have ticket working ads) so basically i cant adwarp after 3 glitched ads play. Plus Homescapes three watchings don't give any rewards. And stay queued until watched three times.
but cs says these are my adwarps now. My fault if i watch them & no compensation will be given.
I have contacted you by PM for this but have not heard back, instead of commenting in every Ad related thread about the incorrect reply you have received, could you please give me the ticket number so I can review the case, and make sure it does not happen again. Thank you.
Is this consistent for you?
Which device please? Thank you!
Did not know it was incorrect reply. I have to use borrowed device to play because my samsungs won't adwarp at all. Crashes & restarts game. So i did not know you had pm me. I can't check from this device. My apologies.