Well Handled

[QH] Captain Ziggy

I was one of the people who purchased the bugged pack - only a few though.
I noticed that my dilithium balance changed twice without anyone actually communicating exactly why and how it had been calculated so I sent a ticket asking for confirmation.
The reply was swift and from someone who was actually in charge of the situation so I didn't feel messed about or like I was wasting my time as has happened on some past tickets. I still wasn't entirely clear on one point so asked for clarification and I've now received that and DB have got the maths right and made it clear how.

Many thanks to the person who handled my ticket and good luck with the remaining tickets.
˜Shan

60 of 9 {DD}

Expect a <snip> because you used a CS name. Of course, that would only be if it were a 2 way street, ofc.

[QH] Captain Ziggy

I hope not as I think it was very professional and patient handling and deserves kudos

[QH] Captain Ziggy

Normal, sarcastic and critical Ziggy service will resume shortly I'm sure

<TGE> Clifford

[QH] Captain Ziggy wrote: »

I hope not as I think it was very professional and patient handling and deserves kudos

That, and Andrea's not one of the usual CS reps, her position is a little higher up the food chain if I recall correctly.

It shows how seriously they take this situation that all tickets and responses seem to be going to or from people who can really do something to help.

(CSF) Jesus Is Lord [••••]

I know, the person who handled a ticket i had problems with (dont worry @Shan , i moderated my post for you) is one of the best CS reps, she handled a case i had awhile quite nicely involving a pack that switched what it gave me after an app crash. Took some fighting and "bump to your superior please" messages but it was resolved properly!

[QH] He-Who-Meows

I have to say well done to DB on this issue... direct dilithium was removed the first day and the VIP bonus dilithium removed right after the holiday... Hopefully direct confirmation can put other players at ease about any undue advantage from bugged dilithium...

robownage

[QH] He-Who-Meows wrote: »

I have to say well done to DB on this issue... direct dilithium was removed the first day and the VIP bonus dilithium removed right after the holiday... Hopefully direct confirmation can put other players at ease about any undue advantage from bugged dilithium...

Agreed. I understood the furor that arose from it, but they're handling of it has been on point.

Frank?

Just for the community:

I was one of the "worst" offenders on the list probably - I was ready to go hard on the pack because I wanted to hit F2M on Yates. Instead, I got....DIL?

So, try and try again, DIL. Then word spread like wildfire. And this isn't my first rodeo. I knew the wrong loot table had been coded and this was all coming to a screeching hault and FAST. So, while I wait, what the heck - let's have fun! I treated it as 'monopoly money' in that I know it isn't mine, i know it's going away and i know whatever I do for the next few minutes will be wiped out.

So you know what that means? Time to speed up scans!
Yes, I did *8* scan speedups. I took care of that daily right then and there. I bought 1 tier of crew slots, taking me from 275 to 280. I bought some shuttle boosts...why not? I even started pulling from the portal. Now, I could have had unlimited DIL and all the time in the world to pull from that 650 pack and it would take me HOURS to get one of the 4 useful gold stars I need. That's all I missing. 4 stars. Spoiler alert: I didn't get a useful one. Instead, I did about 75 pulls.

Finally, the faucet was shut off and we were able to say "ok, that was fun!" like kids playing in the street in the summer when the fire hydrant is spraying water into the street. It's a free water park until the Fire Dept comes and shuts it off.

Only, nothing changed, not immediately at least.
Things were complicated. We learned that a rollback wasn't possible like we envisioned it in our heads. We learned that this was going to be a slow, painful, manual process. I thought I would do what I could to help, and took an accounting of everything i bought, and then airlocked all the crew. Because it's easier to do that and have the honor on hand to swap than crew that may expire before we get around to it.

Fast forward a week later, and real life has happened. I've used honor to cite people, I've bought things, moved on with the game and my life. This can make the ultimate job of DB very hard, because my transaction log will look *nuts* and like I have been trying to launder the ill-gotten DIL.

Today, I got a very well written and concise list of everything DB showed I had transacted, as well as what we they were going to remove. It was incredibly detailed and, amazingly, a little light. There was a discrepancy with two items on the list, in my favor mind you, and the issue of the used honor. I responded to the ticket with my accounting of everything I had purchased as well as where the honor went AND the mistakes made in the earlier calculations.

So there you have it. Corrections are happening, but SLOWLY. They are doing things are fairly and correctly as possible. The main thing, to what Shan said earlier, is that they want to work with us, not against us. By working with them, and helping, the process goes faster and easier and brings this entire thing one step closer to the end. Was it fun while it lasted? Sure! Did I need anything i obtained? Not a single bit. Have I and will I continue to spend after all this? Yep. The best advice I can give to anyone is to jot down somewhere a rough idea of what you bought/acquired/airlocked/whatever and have it ready for the team when they open a ticket to you. That way you can establish the communication lines and make things go smoothly and also to ensure that everyone is on the same page.

Captain Bligh

I knew I liked you, @eXo | Frank. Thank you for the update.

Althea Biermont

I’ll add my name to the list of people who have been “reset”. Like Ziggy, the first day a chunk of the dilithium was removed and then after the holiday the VIP dilithium was also removed. I hadn’t spent any of the excess dilithium so mine was fairly simple for them.

jestergenie

eXo | Frank wrote: »

Just for the community:

I was one of the "worst" offenders on the list probably - I was ready to go hard on the pack because I wanted to hit F2M on Yates. Instead, I got....DIL?

So, try and try again, DIL. Then word spread like wildfire. And this isn't my first rodeo. I knew the wrong loot table had been coded and this was all coming to a screeching hault and FAST. So, while I wait, what the heck - let's have fun! I treated it as 'monopoly money' in that I know it isn't mine, i know it's going away and i know whatever I do for the next few minutes will be wiped out.

So you know what that means? Time to speed up scans!
Yes, I did *8* scan speedups. I took care of that daily right then and there. I bought 1 tier of crew slots, taking me from 275 to 280. I bought some shuttle boosts...why not? I even started pulling from the portal. Now, I could have had unlimited DIL and all the time in the world to pull from that 650 pack and it would take me HOURS to get one of the 4 useful gold stars I need. That's all I missing. 4 stars. Spoiler alert: I didn't get a useful one. Instead, I did about 75 pulls.

Finally, the faucet was shut off and we were able to say "ok, that was fun!" like kids playing in the street in the summer when the fire hydrant is spraying water into the street. It's a free water park until the Fire Dept comes and shuts it off.

Only, nothing changed, not immediately at least.
Things were complicated. We learned that a rollback wasn't possible like we envisioned it in our heads. We learned that this was going to be a slow, painful, manual process. I thought I would do what I could to help, and took an accounting of everything i bought, and then airlocked all the crew. Because it's easier to do that and have the honor on hand to swap than crew that may expire before we get around to it.

Fast forward a week later, and real life has happened. I've used honor to cite people, I've bought things, moved on with the game and my life. This can make the ultimate job of DB very hard, because my transaction log will look *nuts* and like I have been trying to launder the ill-gotten DIL.

Today, I got a very well written and concise list of everything DB showed I had transacted, as well as what we they were going to remove. It was incredibly detailed and, amazingly, a little light. There was a discrepancy with two items on the list, in my favor mind you, and the issue of the used honor. I responded to the ticket with my accounting of everything I had purchased as well as where the honor went AND the mistakes made in the earlier calculations.

So there you have it. Corrections are happening, but SLOWLY. They are doing things are fairly and correctly as possible. The main thing, to what Shan said earlier, is that they want to work with us, not against us. By working with them, and helping, the process goes faster and easier and brings this entire thing one step closer to the end. Was it fun while it lasted? Sure! Did I need anything i obtained? Not a single bit. Have I and will I continue to spend after all this? Yep. The best advice I can give to anyone is to jot down somewhere a rough idea of what you bought/acquired/airlocked/whatever and have it ready for the team when they open a ticket to you. That way you can establish the communication lines and make things go smoothly and also to ensure that everyone is on the same page.

This is pretty sad and disturbing confession. Why all this colorful metaphors? Fire hydrant spraying water onto the street? You forgot to add you are the one responsible to open this hydrant... You made a mess and now trying to picture yourself as a hero helping CS to straighten things up? I don't get this...

[ISA] Big McLargeHuge

jestergenie wrote: »

eXo | Frank wrote: »

Just for the community:

I was one of the "worst" offenders on the list probably - I was ready to go hard on the pack because I wanted to hit F2M on Yates. Instead, I got....DIL?

So, try and try again, DIL. Then word spread like wildfire. And this isn't my first rodeo. I knew the wrong loot table had been coded and this was all coming to a screeching hault and FAST. So, while I wait, what the heck - let's have fun! I treated it as 'monopoly money' in that I know it isn't mine, i know it's going away and i know whatever I do for the next few minutes will be wiped out.

So you know what that means? Time to speed up scans!
Yes, I did *8* scan speedups. I took care of that daily right then and there. I bought 1 tier of crew slots, taking me from 275 to 280. I bought some shuttle boosts...why not? I even started pulling from the portal. Now, I could have had unlimited DIL and all the time in the world to pull from that 650 pack and it would take me HOURS to get one of the 4 useful gold stars I need. That's all I missing. 4 stars. Spoiler alert: I didn't get a useful one. Instead, I did about 75 pulls.

Finally, the faucet was shut off and we were able to say "ok, that was fun!" like kids playing in the street in the summer when the fire hydrant is spraying water into the street. It's a free water park until the Fire Dept comes and shuts it off.

Only, nothing changed, not immediately at least.
Things were complicated. We learned that a rollback wasn't possible like we envisioned it in our heads. We learned that this was going to be a slow, painful, manual process. I thought I would do what I could to help, and took an accounting of everything i bought, and then airlocked all the crew. Because it's easier to do that and have the honor on hand to swap than crew that may expire before we get around to it.

Fast forward a week later, and real life has happened. I've used honor to cite people, I've bought things, moved on with the game and my life. This can make the ultimate job of DB very hard, because my transaction log will look *nuts* and like I have been trying to launder the ill-gotten DIL.

Today, I got a very well written and concise list of everything DB showed I had transacted, as well as what we they were going to remove. It was incredibly detailed and, amazingly, a little light. There was a discrepancy with two items on the list, in my favor mind you, and the issue of the used honor. I responded to the ticket with my accounting of everything I had purchased as well as where the honor went AND the mistakes made in the earlier calculations.

So there you have it. Corrections are happening, but SLOWLY. They are doing things are fairly and correctly as possible. The main thing, to what Shan said earlier, is that they want to work with us, not against us. By working with them, and helping, the process goes faster and easier and brings this entire thing one step closer to the end. Was it fun while it lasted? Sure! Did I need anything i obtained? Not a single bit. Have I and will I continue to spend after all this? Yep. The best advice I can give to anyone is to jot down somewhere a rough idea of what you bought/acquired/airlocked/whatever and have it ready for the team when they open a ticket to you. That way you can establish the communication lines and make things go smoothly and also to ensure that everyone is on the same page.

This is pretty sad and disturbing confession. Why all this colorful metaphors? Fire hydrant spraying water onto the street? You forgot to add you are the one responsible to open this hydrant... You made a mess and now trying to picture yourself as a hero helping CS to straighten things up? I don't get this...

He wasn't obligated to say anything at all. I doubt very much Frank thinks of himself as any kind of hero, but since there are many on these forums that are very concerned of people gaining and retaining some undue advantage from this pack bug, he wanted to shed some light on how the sausage is being made behind the scenes for some of those players most affected, and that DB is doing its best to restore equality for everyone that did not partake, which is most of us. In his own, Frank-ian style, he is trying to give you exactly what you want.

Captain Picard2

Monopoly money is a great way to put it! It was really fun spending endlessly on silly things for half a day. And since none of it is real, they are welcome to take it back.

Amphistaff

jestergenie wrote: »

eXo | Frank wrote: »

Just for the community:

I was one of the "worst" offenders on the list probably - I was ready to go hard on the pack because I wanted to hit F2M on Yates. Instead, I got....DIL?

So, try and try again, DIL. Then word spread like wildfire. And this isn't my first rodeo. I knew the wrong loot table had been coded and this was all coming to a screeching hault and FAST. So, while I wait, what the heck - let's have fun! I treated it as 'monopoly money' in that I know it isn't mine, i know it's going away and i know whatever I do for the next few minutes will be wiped out.

So you know what that means? Time to speed up scans!
Yes, I did *8* scan speedups. I took care of that daily right then and there. I bought 1 tier of crew slots, taking me from 275 to 280. I bought some shuttle boosts...why not? I even started pulling from the portal. Now, I could have had unlimited DIL and all the time in the world to pull from that 650 pack and it would take me HOURS to get one of the 4 useful gold stars I need. That's all I missing. 4 stars. Spoiler alert: I didn't get a useful one. Instead, I did about 75 pulls.

Finally, the faucet was shut off and we were able to say "ok, that was fun!" like kids playing in the street in the summer when the fire hydrant is spraying water into the street. It's a free water park until the Fire Dept comes and shuts it off.

Only, nothing changed, not immediately at least.
Things were complicated. We learned that a rollback wasn't possible like we envisioned it in our heads. We learned that this was going to be a slow, painful, manual process. I thought I would do what I could to help, and took an accounting of everything i bought, and then airlocked all the crew. Because it's easier to do that and have the honor on hand to swap than crew that may expire before we get around to it.

Fast forward a week later, and real life has happened. I've used honor to cite people, I've bought things, moved on with the game and my life. This can make the ultimate job of DB very hard, because my transaction log will look *nuts* and like I have been trying to launder the ill-gotten DIL.

Today, I got a very well written and concise list of everything DB showed I had transacted, as well as what we they were going to remove. It was incredibly detailed and, amazingly, a little light. There was a discrepancy with two items on the list, in my favor mind you, and the issue of the used honor. I responded to the ticket with my accounting of everything I had purchased as well as where the honor went AND the mistakes made in the earlier calculations.

So there you have it. Corrections are happening, but SLOWLY. They are doing things are fairly and correctly as possible. The main thing, to what Shan said earlier, is that they want to work with us, not against us. By working with them, and helping, the process goes faster and easier and brings this entire thing one step closer to the end. Was it fun while it lasted? Sure! Did I need anything i obtained? Not a single bit. Have I and will I continue to spend after all this? Yep. The best advice I can give to anyone is to jot down somewhere a rough idea of what you bought/acquired/airlocked/whatever and have it ready for the team when they open a ticket to you. That way you can establish the communication lines and make things go smoothly and also to ensure that everyone is on the same page.

This is pretty sad and disturbing confession. Why all this colorful metaphors? Fire hydrant spraying water onto the street? You forgot to add you are the one responsible to open this hydrant... You made a mess and now trying to picture yourself as a hero helping CS to straighten things up? I don't get this...

Frank didn't make DB put the wrong loot table in there. Frank didn't even spread the news about this. Why are you acting like he's persona non grata and the mastermind behind all this? He did nothing except buy a pack that was freely available to all.

Shan

Y'all avoid using CS names, in any circumstances - even for praises (which are appreciated!!) it is better that way. You can always reach out to me via PM for that as well.

Also a reminder that if you have nothing to add to the conversation, and this includes berating other posters, just walk away.

t<G>e Roonis

jestergenie wrote: »

eXo | Frank wrote: »

Just for the community:

I was one of the "worst" offenders on the list probably - I was ready to go hard on the pack because I wanted to hit F2M on Yates. Instead, I got....DIL?

So, try and try again, DIL. Then word spread like wildfire. And this isn't my first rodeo. I knew the wrong loot table had been coded and this was all coming to a screeching hault and FAST. So, while I wait, what the heck - let's have fun! I treated it as 'monopoly money' in that I know it isn't mine, i know it's going away and i know whatever I do for the next few minutes will be wiped out.

So you know what that means? Time to speed up scans!
Yes, I did *8* scan speedups. I took care of that daily right then and there. I bought 1 tier of crew slots, taking me from 275 to 280. I bought some shuttle boosts...why not? I even started pulling from the portal. Now, I could have had unlimited DIL and all the time in the world to pull from that 650 pack and it would take me HOURS to get one of the 4 useful gold stars I need. That's all I missing. 4 stars. Spoiler alert: I didn't get a useful one. Instead, I did about 75 pulls.

Finally, the faucet was shut off and we were able to say "ok, that was fun!" like kids playing in the street in the summer when the fire hydrant is spraying water into the street. It's a free water park until the Fire Dept comes and shuts it off.

Only, nothing changed, not immediately at least.
Things were complicated. We learned that a rollback wasn't possible like we envisioned it in our heads. We learned that this was going to be a slow, painful, manual process. I thought I would do what I could to help, and took an accounting of everything i bought, and then airlocked all the crew. Because it's easier to do that and have the honor on hand to swap than crew that may expire before we get around to it.

Fast forward a week later, and real life has happened. I've used honor to cite people, I've bought things, moved on with the game and my life. This can make the ultimate job of DB very hard, because my transaction log will look *nuts* and like I have been trying to launder the ill-gotten DIL.

Today, I got a very well written and concise list of everything DB showed I had transacted, as well as what we they were going to remove. It was incredibly detailed and, amazingly, a little light. There was a discrepancy with two items on the list, in my favor mind you, and the issue of the used honor. I responded to the ticket with my accounting of everything I had purchased as well as where the honor went AND the mistakes made in the earlier calculations.

So there you have it. Corrections are happening, but SLOWLY. They are doing things are fairly and correctly as possible. The main thing, to what Shan said earlier, is that they want to work with us, not against us. By working with them, and helping, the process goes faster and easier and brings this entire thing one step closer to the end. Was it fun while it lasted? Sure! Did I need anything i obtained? Not a single bit. Have I and will I continue to spend after all this? Yep. The best advice I can give to anyone is to jot down somewhere a rough idea of what you bought/acquired/airlocked/whatever and have it ready for the team when they open a ticket to you. That way you can establish the communication lines and make things go smoothly and also to ensure that everyone is on the same page.

This is pretty sad and disturbing confession. Why all this colorful metaphors? Fire hydrant spraying water onto the street? You forgot to add you are the one responsible to open this hydrant... You made a mess and now trying to picture yourself as a hero helping CS to straighten things up? I don't get this...

Frank you are responsible for this?
Frank put the pack in the shop? Bad job Frank, bad job.

60 of 9 {DD}

To be clear - there is no animosity towards the players who took advantage of the opportunity that unfolded to them...it was an offshoot of a pack offer that was constructed and put in the portal by, guess who? Correct, our vaunted Devs.

The main, and honestly, only concern worth still talking about and underscoring is the question of why DB must be allergic to reasonable QA testing. There are no fewer than 2 dozen instances that come to mind over the last several months - year. Just quickly building product, so you can move dollars, without making sure that what you put out works, is just reckless and irresponsible. If it takes an extra few days to QA test, then, by God, do it! We don't need it fast, we need it right! But, then, listen to me....how would you keep lining the coffers so quickly with our money? Keep selling those lemons.

Do Better....or don't do at all.

eXo | SilverRose (retired)

I'll tell you what Frank is responsible for. 8 scan speedups. 0 starbase refreshes. And that's why it isn't his fleet.

t<G>e Roonis

eXo | SilverRose wrote: »

I'll tell you what Frank is responsible for. 8 scan speedups. 0 starbase refreshes. And that's why it isn't his fleet.

He keeps trying to buy his own fleet too. Even if just to disband it.

Skizzy • VIP0 • §ë

As someone who didn't get the chance to enjoy the bugged pack and was a bit jealous of those who did, I am heartened by the posts of players who did buy the pack praising the way DB is handling this, especially since DB isn't saying much themselves. Thank you for sharing.

FutureImperfecta

t<G>e Roonis wrote: »

eXo | SilverRose wrote: »

I'll tell you what Frank is responsible for. 8 scan speedups. 0 starbase refreshes. And that's why it isn't his fleet.

He keeps trying to buy his own fleet too. Even if just to disband it.

How much is he willing to pay ? Lol

What !? I'm curious and poor lol. :P
I'd Never sell my fleet.. I got good people and made some good friends.. but even on game shows you get to see what you turned down in the other brief case.. behind door number two ect..

60 of 9 {DD}

If any of the post is to be removed, then it can all go. No need for only partial suppression.

MirrorMartigan

Admiral Skizzy wrote: »

As someone who didn't get the chance to enjoy the bugged pack and was a bit jealous of those who did, I am heartened by the posts of players who did buy the pack praising the way DB is handling this, especially since DB isn't saying much themselves. Thank you for sharing.

DB isn't saying anything. That is what frusturates the player base.

Shan

A reminder that we have Community Guidelines to follow when interacting on our forums, thanks.
I would like to not have to close this thread.

As for the comments about not saying anything, I am sorry that you feel that what was communicated was not specific enough. It was said that we will work with each player to address the issue, and this is exactly what we are doing.

Farnsworth

@Shan I think the issue is that you're not expressing that every purchase made with the bugged dil will be removed and that players need to have some idea what of what they had before because, since this is manual removal, mistakes are possible.

Communication is more than just shotgunning an email saying "this will be handled" and then not letting us know what's going on. We don't need specifics -- and credit to @eXo | Frank for sharing such specific details -- just some idea of what's going on.

This was such a titanic issue that many people I speak to are quite frustrated at the lack of transparency. I, for one, am one of them. I don't care about the dil I had received from the pack being taken back, I care about how this is upsetting such a large swath of the players.

Peachtree Rex

Farnsworth wrote: »

@Shan I think the issue is that you're not expressing that every purchase made with the bugged dil will be removed and that players need to have some idea what of what they had before because, since this is manual removal, mistakes are possible.

Communication is more than just shotgunning an email saying "this will be handled" and then not letting us know what's going on. We don't need specifics -- and credit to @eXo | Frank for sharing such specific details -- just some idea of what's going on.

This was such a titanic issue that many people I speak to are quite frustrated at the lack of transparency. I, for one, am one of them. I don't care about the dil I had received from the pack being taken back, I care about how this is upsetting such a large swath of the players.

They have let you know what's going on. They are working with players on an individual basis to make their accounts "right".

You say you "don't need specifics", so that should be sufficient. ...unless what you ACTUALLY want is specifics. In that case, you'll have to wait for people like Frank and others to share their individual actions, because I doubt DB would want to share the details of another player's account with the public.

eXo | SilverRose (retired)

Okay, I guess I'll share my story for everyone's viewing pleasure. Buckle your seat belts, folks, because it proves what a double dumbcronut I am once and for all.

Be me. See Kassidy Yates pack in crew store. Hit button. Tilt head and look at screen in confusion. Wonder if you hit the right button. Back out. Hit button again. Now see treasure chests instead of dil and merit icon. Wonder what the heck that means. Hit button. Check merits. See no increase. Hit button. Check crew. Don't see anything else added. Hit button. Hit button. Hit button. Keep checking everything and not seeing any additions to merits, boosts, crew, what have you. Get increasingly frustrated with what the hell is wrong with the game now and spam the button for a bit. Restart. Still check. Spam more.

Finally think... there's gotta be a bug report on this. Check discord. Check forums. OH GOD.

Yeah.... that dil icon. Actually look at dil balance. Have trained yourself to NEVER look at the dil balance while hitting that buy button through years of Muskeetering and playing this game (you're welcome, DB).

Holy mother of hasperat.

Restart. Confirm this is a *thing*. Realize that this is not going to possibly last. Free money? Please. Monopoly money? YESSSS. Conventional wisdom is that all will be removed and reset. In game message confirms as well -- they'll take it back and reset purchases.

Therefore, it is time to go do stupid things with this new windfall. But what to do? Have hundreds of shuttle boost pulls available for free thanks to cadets. Have hundreds of premium packs available for free thanks to pack offers (yeah, I'm the moron who buys those -- you're welcome AGAIN, DB). Have a bunch of supply kits for free because never use those.

What's an idiot to do?

There's Mirror Crusher on the dabo wheel! Cool! She's already fully fused but WHO CARES. Clear it. Faction store buys? Nothing good. Oh, yeah... there's a Klingon Quark! Worth 1500 dil? Oh heeeeeeck to the no. Buy it anyway! Anything else? Maybe some 3s? MAYBE YES. Crew slots? Got like 50 open. BUT THAT COULD BE 100. Buy more! Both event characters already fully fused? YOU BETCHA. In fact, there's 3 FF Uhura. BUY BUY BUY BUY BUY.

And here's where I get the real dumbs, if you weren't enjoying that already.

I always have a lot of dil on hand because I have trained myself not to look at the balance through years of hitting buy and Musketeering. Again. For the third time, you're welcome, DB. And when I say a lot, I mean I keep like 60-70k+ around.

So, guess who had enough honest dil to cover all those dumb purchases and then some?

The dishonest dil was quickly removed. I still have 100 empty slots and now a self-imposed terrible case of the poors. Support has reached out to me to confirm that what's left in the dil balance is honestly mine. Bonus shout out to Self-Snip for oh-so-generously and graciously agreeing to see if some of my idiot shopping spree can be reversed, but... I'm a idiot, I know it, and lesson learned -- if dil rains from the sky, it's just probably someone peeing on your leg.

TLDR: Am dumb. Hopefully not terminally.

jestergenie

Peachtree Rex wrote: »

Farnsworth wrote: »

@Shan I think the issue is that you're not expressing that every purchase made with the bugged dil will be removed and that players need to have some idea what of what they had before because, since this is manual removal, mistakes are possible.

Communication is more than just shotgunning an email saying "this will be handled" and then not letting us know what's going on. We don't need specifics -- and credit to @eXo | Frank for sharing such specific details -- just some idea of what's going on.

This was such a titanic issue that many people I speak to are quite frustrated at the lack of transparency. I, for one, am one of them. I don't care about the dil I had received from the pack being taken back, I care about how this is upsetting such a large swath of the players.

I doubt DB would want to share the details of another player's account with the public.

How about "redacted" specifics?

SoupKitchen Riker

Peachtree Rex wrote: »

Farnsworth wrote: »

@Shan I think the issue is that you're not expressing that every purchase made with the bugged dil will be removed and that players need to have some idea what of what they had before because, since this is manual removal, mistakes are possible.

Communication is more than just shotgunning an email saying "this will be handled" and then not letting us know what's going on. We don't need specifics -- and credit to @eXo | Frank for sharing such specific details -- just some idea of what's going on.

This was such a titanic issue that many people I speak to are quite frustrated at the lack of transparency. I, for one, am one of them. I don't care about the dil I had received from the pack being taken back, I care about how this is upsetting such a large swath of the players.

They have let you know what's going on. They are working with players on an individual basis to make their accounts "right".

You say you "don't need specifics", so that should be sufficient. ...unless what you ACTUALLY want is specifics. In that case, you'll have to wait for people like Frank and others to share their individual actions, because I doubt DB would want to share the details of another player's account with the public.

I think specifics in terms of how the problem is being handled can be shared. No one is here asking for a list of accounts and what was done to each individual one. I, for one, am curious how they would go through and account for all the actions before the problem was noticed? As Frank has shown with his detailed entry, the issue is more than the simple removal of dilithium. Frank also mentioned he thought it was “light”... What is the procedure for this issue? To what extent is said procedure implemented?

Frank?

So here's the total accounting of what was removed from me, since folks just have to know:

141,600 Dilithium
21,500 Ship Schematics (various ships) (representing 87 portal pulls worth)
550 various 3*-5* boosts (representing 55 boost pulls)
6000 chrons (representing 12 pulls on the 6500 pack)
1 tier of crew slots
99,600 honor (represnting airlocks from 87 portal pulls)
4/5 Gold crew member obtained from portal (new, fused, unleveled)
9 Supply kits (DIL removed @ 70 DIL * 9)

What was "light" was two things - the chrons weren't fully removed (pointed out the discrepancy, since corrected) and the supply kits math wasn't right (10 were used, not 9, since corrected).

So I didn't keep any ill-gotten crew, I didn't keep any ill-gotten boosts (lost all the time reduction boosts FYI), I didn't keep the chrons, I didn't keep the honor, I didn't keep the supply kits. I kept nothing.

That will be the case of each person that they work with. Remember, this is being done by hand, and by a select amount of staff, so it's a sloooow process. Be patient. They are correcting it. That's the most you'll hear from them, and hopefully my details and SRs above details will help ease concern.