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Unable to login / possibly corrupted player data
Hi!
I have been unable to sign in to the game for 5 days. This is what happened:
I made an attempt to swap fleets (around 2023-02-24 6:20 PM UTC), but when I was joining the new fleet, the UI got unresponsive, and I cannot get back in the game since then. On top of that, if other players select my profile in the game, their clients get unresponsive too.
I tried everything on client side:
no success.
I cannot even retrieve my player.json data via web browser, I get this error message and call stack instead:
So I am 99.9% sure that the issue is on server side, my best guess is my player data got corrupted in an unexpected way and the code cannot handle it properly.
Has anyone experienced similar issue before? Is there any chance to fix my account? I know it is probably a very unique issue, and it would be too costly to investigate it by the laid-off and overwhelmed WRG staff, but the support team is unresponsive and I would appreciate any help.
I have a backup copy of my player.json from a week earlier if it helps.
Thanks!
I have been unable to sign in to the game for 5 days. This is what happened:
I made an attempt to swap fleets (around 2023-02-24 6:20 PM UTC), but when I was joining the new fleet, the UI got unresponsive, and I cannot get back in the game since then. On top of that, if other players select my profile in the game, their clients get unresponsive too.
I tried everything on client side:
- clearing local files
- reinstalling the game
- switching from alt account (note: my alt account works like a charm though)
- restarting device
- downloading from different app store (Play Store, Galaxy Store)
- using different platform (Android, Steam)
- different device
- different network
- different location (different country via VPN)
no success.
I cannot even retrieve my player.json data via web browser, I get this error message and call stack instead:
NoMethodError (undefined method `[]' for nil:NilClass): app/controllers/player_controller.rb:149:in `index' app/controllers/application_controller.rb:69:in `record_client_api' lib/execution_scope.rb:14:in `call' lib/execution_scope.rb:14:in `block in with_scope' lib/callback_manager.rb:183:in `call' lib/callback_manager.rb:183:in `wrap_operation' lib/execution_scope.rb:13:in `with_scope' app/controllers/application_controller.rb:56:in `with_execution_scope' app/controllers/application_controller.rb:23:in `block in process_action' app/controllers/application_controller.rb:22:in `process_action' lib/rails_same_site_cookie/middleware.rb:13:in `call'
So I am 99.9% sure that the issue is on server side, my best guess is my player data got corrupted in an unexpected way and the code cannot handle it properly.
Has anyone experienced similar issue before? Is there any chance to fix my account? I know it is probably a very unique issue, and it would be too costly to investigate it by the laid-off and overwhelmed WRG staff, but the support team is unresponsive and I would appreciate any help.
I have a backup copy of my player.json from a week earlier if it helps.
Thanks!
2
Comments
I can download the game from a new place and create a new account but as soon as I try to sign in under my regular account it hangs up at the "Turbolifting to the bridge" and won't go past.
I assume something is messed up on the server end but I don't know where to go for help.
I've been working this account diligently since 2018 and really don't want to start over.
The game is still down.
Also, given the timing of this after the staff reductions, I am more curious what is being done so events can launch without a problem next time. The voyage tokens are nice, but I'd rather have confidence that future events can launch.
I received it but can't open it.
It did resolve my problem, I can log in, many thanks!!!
So this morning still can't login on Android which makes it pretty hard to keep up on the faction event at work. Also losing all those ad warps that I use every day.
Update:
Still no response from ticket, and negative on the login from android still...
Final Update:
Back online after sending a ticket... hope everyone else gets back on too... and thank you.