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STT Community wrote: »

IceCat wrote: »

DScottHewitt wrote: »

WRG Ben wrote: »

We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.

Is the text too small on the room?!?!?

Start with posts immediately before yours. One of which specifically tagged you.....

BINGO.

And this is why I have lost faith in the game. And as people here know, I used to be one of its biggest supporters. I usually found positive in even their worst performances. To the point some people even accused me of being WRG/TP staff, because I tried to give them the benefit of the doubt.

I regret that faith and those efforts now.

Giving out a mediocre tier 5 card, with next to no event value as event crew, due to it being a one off character, won't break the game. Especially after the event in which it would have actually been useful. There is even precedent for it with other cards that were much more powerful and for much less reason in the past.

But losing out on:

• two copies of Suus T'Pol
• some of her equipment
• AND that copy of Maab I would have gotten had their game worked properly

Well that, that might just be enough to push me out of the game entirely. And considering how much has happened in the past, for this to be the final straw is saying something. I've supported the game so much in time, energy and money, but I am also reaching the end of my patience.

Constantly having to file multiple tickets every week, for issues that have been going on for years is absurd. The fact people had to submit a ticket in this instance when they know who placed where is ridiculous. This game feels more and more like a chore, and less and less like fun. And I know I'm not the only one feeling that way.

If it wasn't for our fleets/fleet members, and our love of Star Trek, a lot of us would have left a long time ago. And a lot of people did leave, despite that.

There has been no consistency in communication, compensation and performance for a long, LONG time now. Player concerns have been deflected, and even outright ignored for years now. Once @Shan left, any semblance of feeling heard went right out the window IMHO.

This game is beyond broken and it's time for some accountability.

Greetings Captain,
I'm sorry to hear you feel that way. The team has been working hard this past Month with launch new content coming and other procedures. Regarding the Maab incident, it was said that if you reach out to support you could get your copy. On my end, I believe I deliver almost every request you guys have to the team, additionally I make sure those ideas or feedback is not thrown out. I would have loved to meet Shan but I believe Communication has been fluent on our end, If you think the opposite I would love to hear your feedback for improvement. Thank you for your long years of support Captain. LLAP

I'll start by saying this is not directed at you personally, @STT Community This also isn't about this past month either. Unfortunately, this has been an issue going back to DB being in charge. A lot of these issues go back to day one. It does feel like it is getting worse though recently.

It is frustrating that the first point made is about "new content coming", and "other procedures", whatever that means. This is a big part of why the player base feels unheard. That wasn't even the initial concern that was raised. So that feels like deflection at best.

We have been dealing with problems that have been ongoing for years that haven't been addressed. Why aren't those being dealt with first, before adding more code to the game that just seems to break it further?

How many years have we been dealing with, just to name a few:

• voyage crashes
• inconsistent trait assignment
• oversaturated crew skill sets (COM/DIP/S??)
• ad reward errors
• crashing servers (especially during events)
• broken game functions that cause players to get banned
• quality control errors
• repetitive, mindless and boring events
• inconsistent compensation/damage control/STT management response to very similar issues, some of which have happened repeatedly

I could literally probably spend hours detailing all the issues that the player base has been asking to be fixed for years. That would accomplish nothing, as there are literally pages upon pages of threads on this board of them.

Instead of addressing these problems, we get broken new features, most of which no one asked for. The majority of the player base feels like their wishes are being ignored.

Why does management insist on repeatedly disregarding legitimate concerns and complaints? Instead of addressing them, we often get tone deaf dismissals or outright silence. This is unacceptable.

I understand that there are guidelines staff have to follow, but if the players aren't happy, then something is very wrong. And judging by the reduced player base and engagement, we obviously aren't happy.

I'm speaking about this as both a player, and a business owner myself. If I handled legitimate grievances like this, or ignored customer feedback, I would very quickly go out of business.

If this game didn't have the Star Trek license behind it, I suspect things may be very different. Both in how things are handled and in the game's longevity under these circumstances. It does feel like players are sometimes expected to turn a blind eye because we all love Star Trek.

As for the original issue of my post on the thread, Maab, I did submit a ticket to support. I got told the game was broken for ten minutes and immediately fixed, which is an outright lie. I also got told I would not be receiving compensation.

The compensation issue upsets me, but being lied to is so much worse. And it's not the first time. That is why I have refused to let this go. It's one thing to have technical issues, if they weren't so common. But it is insulting to straight up deny these issues are as widespread as they are AND telling players they are wrong. Especially when we've often sent screenshots and video of the problems.

For the life of me, I can't understand why this would be the hill TP/WRG would die on. A borderline useless crew being given away to make amends for problems with the game would have minimal affect on anything except keeping your players happy. Especially when actual good crew have been given away under similar circumstances.

Ironically, the month-long Convergence Day event is giving away much better crew for leveling and fusing purple crew, so obviously giving players new crew isn't a problem for you guys. So why this one specific crew?

Once again, this isn't personal. Like Shan, you are only the messenger. The problem seems to stem from above, and until their philosophies change, nothing will change. The game will continue to bleed players, have players reduce or eliminate spending (as I have), and eventually die if real changes aren't being made. Which is very sad, and I would hope would never have been a possibility.

It feels like things are coming to a, pardon the pun, Turning Point, for the game and it's future. You can add all the features you want, do all the streams and YouTube videos in the world, but if the players aren't having fun, none of it matters.

I truly am trying to keep an open mind and give this game the benefit of the doubt. Past experiences make me wonder why I do. Perhaps Trek's eternal optimism has affected me more than I realised 🖖🏼

IceCat wrote: »

DScottHewitt wrote: »

WRG Ben wrote: »

We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.

Is the text too small on the room?!?!?

Start with posts immediately before yours. One of which specifically tagged you.....

BINGO.

And this is why I have lost faith in the game. And as people here know, I used to be one of its biggest supporters. I usually found positive in even their worst performances. To the point some people even accused me of being WRG/TP staff, because I tried to give them the benefit of the doubt.

I regret that faith and those efforts now.

Giving out a mediocre tier 5 card, with next to no event value as event crew, due to it being a one off character, won't break the game. Especially after the event in which it would have actually been useful. There is even precedent for it with other cards that were much more powerful and for much less reason in the past.

But losing out on:

• two copies of Suus T'Pol
• some of her equipment
• AND that copy of Maab I would have gotten had their game worked properly

Well that, that might just be enough to push me out of the game entirely. And considering how much has happened in the past, for this to be the final straw is saying something. I've supported the game so much in time, energy and money, but I am also reaching the end of my patience.

Constantly having to file multiple tickets every week, for issues that have been going on for years is absurd. The fact people had to submit a ticket in this instance when they know who placed where is ridiculous. This game feels more and more like a chore, and less and less like fun. And I know I'm not the only one feeling that way.

If it wasn't for our fleets/fleet members, and our love of Star Trek, a lot of us would have left a long time ago. And a lot of people did leave, despite that.

There has been no consistency in communication, compensation and performance for a long, LONG time now. Player concerns have been deflected, and even outright ignored for years now. Once @Shan left, any semblance of feeling heard went right out the window IMHO.

This game is beyond broken and it's time for some accountability.

Greetings Captain,
I'm sorry to hear you feel that way. The team has been working hard this past Month with launch new content coming and other procedures. Regarding the Maab incident, it was said that if you reach out to support you could get your copy. On my end, I believe I deliver almost every request you guys have to the team, additionally I make sure those ideas or feedback is not thrown out. I would have loved to meet Shan but I believe Communication has been fluent on our end, If you think the opposite I would love to hear your feedback for improvement. Thank you for your long years of support Captain. LLAP

STT Community wrote: »

IceCat wrote: »

DScottHewitt wrote: »

WRG Ben wrote: »

We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.

Is the text too small on the room?!?!?

Start with posts immediately before yours. One of which specifically tagged you.....

BINGO.

And this is why I have lost faith in the game. And as people here know, I used to be one of its biggest supporters. I usually found positive in even their worst performances. To the point some people even accused me of being WRG/TP staff, because I tried to give them the benefit of the doubt.

I regret that faith and those efforts now.

Giving out a mediocre tier 5 card, with next to no event value as event crew, due to it being a one off character, won't break the game. Especially after the event in which it would have actually been useful. There is even precedent for it with other cards that were much more powerful and for much less reason in the past.

But losing out on:

• two copies of Suus T'Pol
• some of her equipment
• AND that copy of Maab I would have gotten had their game worked properly

Well that, that might just be enough to push me out of the game entirely. And considering how much has happened in the past, for this to be the final straw is saying something. I've supported the game so much in time, energy and money, but I am also reaching the end of my patience.

Constantly having to file multiple tickets every week, for issues that have been going on for years is absurd. The fact people had to submit a ticket in this instance when they know who placed where is ridiculous. This game feels more and more like a chore, and less and less like fun. And I know I'm not the only one feeling that way.

If it wasn't for our fleets/fleet members, and our love of Star Trek, a lot of us would have left a long time ago. And a lot of people did leave, despite that.

There has been no consistency in communication, compensation and performance for a long, LONG time now. Player concerns have been deflected, and even outright ignored for years now. Once @Shan left, any semblance of feeling heard went right out the window IMHO.

This game is beyond broken and it's time for some accountability.

Greetings Captain,
I'm sorry to hear you feel that way. The team has been working hard this past Month with launch new content coming and other procedures. Regarding the Maab incident, it was said that if you reach out to support you could get your copy. On my end, I believe I deliver almost every request you guys have to the team, additionally I make sure those ideas or feedback is not thrown out. I would have loved to meet Shan but I believe Communication has been fluent on our end, If you think the opposite I would love to hear your feedback for improvement. Thank you for your long years of support Captain. LLAP

I can't comment on the rest of Icecat's post, but I have to agree with them on communication. Over the last few months it's been absolutely terrible. Sporadic and incomplete, questions go unanswered, when they are answered the point is frequently missed and/or ignored.

https://forum.wickedrealmgames.com/stt/discussion/20877/voyage-dilemma-rewards-discussion

Case in point, two months ago I raised some questions about this issue pointing out that your question to us didn't provide enough information for us to answer it properly. Instead of providing the information requested, you just defended your initial post and still gave us nothing useful. The final post on the thread is my follow-up question to you that has gone completely unanswered for more than 2 months.

Unacceptable.

Greetings Captains, I sent notes yesterday regarding Players asking for more credits. The team is overlooking the proposition and once I have more news I will update you!

I finally figured out who actually likes the credit offers. I know they’re not tailored for me. I’d like to see more variety in offers rather than just some combination of packs, dil, and honor, so why not put a credit offer out once in awhile?

Just don’t make the price point too high.

(If they don’t put forward a chron offer, I hope you’re able to buy extra cadet tickets on Saturdays and run a lot of supply kits.)

I hope they will remember to add 2* Kevin Mulkahey this time. Newer accounts haven't had the chance to acquire (and freeze) him.

I too would like to see some form of an LTO with credits as the base, also more frequently.



I'm trying to get to a billion credits and Sundays are slow.

That was a joke. Mostly.
But yeah, it doesn't cost anything or disrupt the game economy to throw 2.5M/5M credits in with other LTO's that are given weekly, to say nothing of a dedicated credit offer. I'd bet you'd sell more than the cost of making the art/offer and implementing it.

Frank? wrote: »

https://www.bigbook.app/leaderboards/ftm
This will be a backdrop to the discussion, with numbers to support.

Hi!
I'll respond as I'm called out in the OP.
Over the 8 years of this game, there have been roughly 438 unique accounts that have gotten a 'First to Max' credit on a crew, and as you can see in the vault, we are just short of 1500 crew in the game. Right now, as i type this, there is only 1 crew that has not been maxed yet, and that's the new Dream Alien Leader that premiers in the new Campaign at 11pm CST tonight.

Also to note - of those 438 unique players, 151 of them have gotten 2 or more.
Things start to get a little 'top heavy' as you go further up the leaderboard however....


Those top 10 FTMers account for half the cards in the game alone.

Let's look at the history. When the game first started in beta and then proper launch in January of 2016, there was no 'First to Max' field on the cards. It was something that was talked about and then tracked on the old forums (RIP) via a spreadsheet and the honor system. A player would simply post on the forum that they maxed a card, with a screenshot. It was primitive, but it worked. When May rolled around, an update was made where this was tracked officially in game with the spot on the back of the card. Also cards that had been manually tracked were updated with the official name of the maxer. To note, several cards were reported by Player X (insert name here) only to find that a different player silently maxed them some weeks or days earlier.

Also in the early days, it took WEEKS to get materials to max a card, few did it. It was a different game and meta.

Fast forward to today. Paladin has and still remains the gold standard, 50 ahead of Sisko at #2, who nearly doubles me at #3.
Why do we do it?
I won't speak for anyone else, but several of the names on that list have completed the ultimate whale goal, which is to have every single card available in the game immortalized...not counting event cards for upcoming events. TPG can run a script and give the real answer, but I'd bet there are less than 20 people active today that can claim such an accomplishment. I am one, but I don't claim it on my resume anymore due to the voyage exclusive golds, which are near impossible to get and quickly becoming an evergrowing reason I want to quit the game.

At the end of the day, it's a card collecting game. I am here to collect and max cards. I have the resources to win any event of my choice, at any time, as long as I have the hours over the weekend to do it. I choose not to, as I have done it already, the achievement is gone. Hopefully someone new can win instead. Currently I have about 790k-805k Dilithium - that's 6 figures of Dilithium - so I can buy multiples of any Tuesday pack, no matter how bad the odds, until the new card drops. At any given time, I have between 120-150 gold citations just sitting in my inventory. If a new card shows up on Dabo, which refreshes daily, I can buy it without thinking. Note also, Dabo refreshes with a new board once a day - and players on iOS or Android devices have a once-a-day, not more, option to refresh to a new wheel. It's not unlimited.

Bottom line - it's the only thing left in the game outside of the people I've met and the community that I enjoy and continue to do. I have the resources to max a new card in less than 2.5 minutes from the point of acquiring it, which only Sisko is faster than me as we have raced and he beats me every time.

None of this is a brag, this is just a whales perspective for a game mechanic that a lot of people don't understand or know the ins-and outs of.

Feel free to ask anything you like and I'll answer.

Fantastic answer, I hope TP listen to you and Sisko for future additions to the game, ideally fixing the bugs 1st rather than adding features, the game is becoming more of a Job, complete dailies, objectives, events, player retention should be TP's focus. 30k players registered on Admiral Arena, when a few years ago it was over 120k players the top 1% reward was for achieving top 1200, now it's top 300.

DScottHewitt wrote: »

WRG Ben wrote: »

We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.

Is the text too small on the room?!?!?

Start with posts immediately before yours. One of which specifically tagged you.....

BINGO.

And this is why I have lost faith in the game. And as people here know, I used to be one of its biggest supporters. I usually found positive in even their worst performances. To the point some people even accused me of being WRG/TP staff, because I tried to give them the benefit of the doubt.

I regret that faith and those efforts now.

Giving out a mediocre tier 5 card, with next to no event value as event crew, due to it being a one off character, won't break the game. Especially after the event in which it would have actually been useful. There is even precedent for it with other cards that were much more powerful and for much less reason in the past.

But losing out on:

• two copies of Suus T'Pol
• some of her equipment
• AND that copy of Maab I would have gotten had their game worked properly

Well that, that might just be enough to push me out of the game entirely. And considering how much has happened in the past, for this to be the final straw is saying something. I've supported the game so much in time, energy and money, but I am also reaching the end of my patience.

Constantly having to file multiple tickets every week, for issues that have been going on for years is absurd. The fact people had to submit a ticket in this instance when they know who placed where is ridiculous. This game feels more and more like a chore, and less and less like fun. And I know I'm not the only one feeling that way.

If it wasn't for our fleets/fleet members, and our love of Star Trek, a lot of us would have left a long time ago. And a lot of people did leave, despite that.

There has been no consistency in communication, compensation and performance for a long, LONG time now. Player concerns have been deflected, and even outright ignored for years now. Once @Shan left, any semblance of feeling heard went right out the window IMHO.

This game is beyond broken and it's time for some accountability.

Events have only been slightly more competitive for these events. I had 1200 SRs to cash in at the end of the event (my now normal amount for a Galaxy), and I probably should have had 1500. Instead of my typical ~120 rank for a pure Galaxy, I was 270. People need to put in the effort and know what it takes to rank in the different events. We’ve all been there. And Galaxy events are the easiest to do enough to achieve a specific rank.