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Voyage Stuck (Still)
Grae Wolfe
✭✭
From the Shan's post on the old forum.
I am making a centralized thread regarding issues with Voyages and the fixes already done and upcoming.
For any issues not covered by this list, please reply to the thread and explain the issue in a concise and precise manner.
Nothing else. The goal is to have a clear thread myself and the team can work with. Thank you!
Fixes done:
09/20
- fixed an issue where some Voyages got stuck after being revived - fixed an issue where skills were always changing after a Voyage was started
-
I started a voyage on 9/21. When I tried to recall the mission it never returned. During this time the log was updating but no action could be taken on dilemmas. It asked for more fuel on the recall but that also failed to get it to return. After the 2nd attempt to recall the log updates stopped.
To add insult to injury the game is sending notifications about Voyage dilemmas that need action yet clicking the notification just brings me to the stalled page seen above. Ticket was filed for this issue on 9/23. This issue is present on both PC and Ipad versions of the application.
Greg
I am making a centralized thread regarding issues with Voyages and the fixes already done and upcoming.
For any issues not covered by this list, please reply to the thread and explain the issue in a concise and precise manner.
Nothing else. The goal is to have a clear thread myself and the team can work with. Thank you!
Fixes done:
09/20
- fixed an issue where some Voyages got stuck after being revived - fixed an issue where skills were always changing after a Voyage was started
-
I started a voyage on 9/21. When I tried to recall the mission it never returned. During this time the log was updating but no action could be taken on dilemmas. It asked for more fuel on the recall but that also failed to get it to return. After the 2nd attempt to recall the log updates stopped.
To add insult to injury the game is sending notifications about Voyage dilemmas that need action yet clicking the notification just brings me to the stalled page seen above. Ticket was filed for this issue on 9/23. This issue is present on both PC and Ipad versions of the application.
Greg
1
Comments
Zendesk ticket: 330903
Currently costing me the best ENG crew I could be using in this first part of the mega-event, hope the problem doesn't get worse the longer I'm stuck.
09/20
- fixed an issue where some Voyages got stuck after being revived - fixed an issue where skills were always changing after a Voyage was started"
I CAN HONESTLY SAY NEITHER OF THESE ISSUES HAS BEEN FIXED YET. I HAVE HAD THE STUCK SHUTTLE 3 TIMES SINCE THEN AND JUST LAST NIGHT I HAD PRIORITY SKILLS MOVE AROUND BETWEEN CREW AND SHIP ASSIGNMENT AND THE ACTUAL LAUNCH OF A VOYAGE.
I recalled with 11 AM left just a few minutes before the 10h dilemma. But upon checking my voyage a few minutes later, I get the system failure message. So I say, wtf, I was a few minutes until the 10h dilemma anyway, so I pay the 100+ dil it charges for the revive.
Been stuck at the same screen ever since. Time passes on, but nothing happens.
Notice the time in upper left, it moves forward, but still same screen, no loss in AM, no dilemma, no effing nothing.
Same issue. Stuck at an 8 hr. dilemma that won't come up. Instead, it takes me to the log screen. Voyage counter goes from 8:00:00 to 8:00:20, then loops back to 8:00:00. Quitting and restarting the game is not resolving the issue. Similar to the pics above, the freeze-up came directly after a failed segment that cost 30 AM. I have 316 left, so I didn't run out.
I do appear to have the recourse to recall, which is what I will be doing. Since it takes two weeks to get a ticket resolved, not much else one can seemingly do.
If i send crew that could be benefiting me elsewhere on a voyage that fails due to bug/glitch in the game, i should not be getting replies that only inquire about dilithium spent.
What about my $$ already spent on crew that become unavailable for days?
I got a rude reply about how i need to better manage my crew if i need them back. And nothing else.
We do not have a fix yet, but we believe we might have corrected the Voyages that were currently in a stuck state.
Please restart the game, you should see the Voyage in recall or with a recall completed, and be able to claim the rewards. Let me know
This is very very annoying.
Not a Native English speaker - be lenient toward me
We are continuing to work on the issue.
Thank you!
And we are continuing to look into why this is happening, the goal being to fix the issue.
I have posted a ticket to support, but in the meantime can I just choose abandon and restart a new one? Or do I have to wait for support?
With an event coming up, I'm really hoping I'm not going to have to do it with all my best crew missing, and no ability to run voyages.
Edit: Yay. A game restart cleared things for me.
Don't go for abadon. If you do, you'll loose all rewards (as happened to me)