Options
Finally Fed Up with DB
Ghazi
✭✭✭
Hello all,
So just for a little clarification and back story. I am currently in top squad/top fleet for this event and that is often the case. I have spent enough money on this game to put some of their kids through college (about 600k VIP currently). Needless to say I am a whale. Twice in the last couple of months I have dropped a hundred bucks on dil and then gotten totally screwed by their RNG (meaning no 5*s for a hundred dollars). Once during the 725 dil/ pack event that let you get the crew that just recently got put into portal, and again for the Pa Wraith Keiko sale event at 490 per pack. I was pretty livid about the first time (especially after I got their standard “it is RNG and per pack” bull from comment moderated ~Shan their customer service department. I saw this had happened to some other people and some people did the statistics saying that that would happen about less than 5% of the time. When I got to thinking, yeah, okay, fine, their customer service was crap but I still have fun playing the game and the odds of getting screwed were a bit higher at 725 per pack compared to 650 a pack. I got over it and went on with my life.
Then the keiko thing happened. One hundred dollars at 490 a pack less than two months later and not even a single keiko in like 25 plus packs. comment moderated ~Shan and that was my last straw. I went from dropping several hundred dollars a month to the point where I am not even going to pay for the monthly dil or campaign (might cave on the campaign if they put up Gary seven, I mean let’s be real...). I am not even waiting to get double on my daily’s because I know that is ad revenue for them. I am finally fed up with DB’s attitude towards the people that keep them in business.
TLDR: Ex-whale nerd rages on forums about bad RNG and DB customer support.
So just for a little clarification and back story. I am currently in top squad/top fleet for this event and that is often the case. I have spent enough money on this game to put some of their kids through college (about 600k VIP currently). Needless to say I am a whale. Twice in the last couple of months I have dropped a hundred bucks on dil and then gotten totally screwed by their RNG (meaning no 5*s for a hundred dollars). Once during the 725 dil/ pack event that let you get the crew that just recently got put into portal, and again for the Pa Wraith Keiko sale event at 490 per pack. I was pretty livid about the first time (especially after I got their standard “it is RNG and per pack” bull from comment moderated ~Shan their customer service department. I saw this had happened to some other people and some people did the statistics saying that that would happen about less than 5% of the time. When I got to thinking, yeah, okay, fine, their customer service was crap but I still have fun playing the game and the odds of getting screwed were a bit higher at 725 per pack compared to 650 a pack. I got over it and went on with my life.
Then the keiko thing happened. One hundred dollars at 490 a pack less than two months later and not even a single keiko in like 25 plus packs. comment moderated ~Shan and that was my last straw. I went from dropping several hundred dollars a month to the point where I am not even going to pay for the monthly dil or campaign (might cave on the campaign if they put up Gary seven, I mean let’s be real...). I am not even waiting to get double on my daily’s because I know that is ad revenue for them. I am finally fed up with DB’s attitude towards the people that keep them in business.
TLDR: Ex-whale nerd rages on forums about bad RNG and DB customer support.
9
This discussion has been closed.
Comments
Thanks for the tl;dr, btw.
There are lots of things they could do to get me to spend money. Most of which revolve around treating the player base with more respect or fixing their broken RNG. A Gary Seven campaign that, A.) probably won’t happen and B.) involves 0 RNG or customer service interaction, I do not believe changes the overall theme behind my nerd rage.
I remember watching a documentary about a casino, the presenter asked an employee "you obviously want me to lose?"
"No, I want you to win just enough that you keep coming back" replied the employee.
Might be a good lesson for DB going forward.
Nothing will be done when you have people like Banjo willing to spend money for 3rd rate service.
Fair enough. They can do what they want with their company, but they won’t be seeing any more of my cash until the system gets a serious overhaul.
One of the biggest pet peeves for me is the automated customer service response of check the EULA/TOS, we can do whatever we want, thanks for the cash copy paste bs. That is about the fastest way to get under my skin as a paying customer.
What some games have is a 'pity timer', which means that you are guaranteed a drop at a certain point. Is that what you want?
I would say that’s exactly the point. It is not unusual in this game. It is regular
I flat out refuse to purchase anything else with dilithium. Tuesday packs are a horror show, and random packs on other days are a minefield of disappointment. If I’m gonna play this game, it’s gotta be away from the gambling side.
I will, however, buy the occasional deal that gives a decent amount of dilithium with 15x premium packs. Mainly because my expectation in those packs aren’t specific to a particular character, so it’s less disappointing if nothing comes up.
Gotta find a way to play that stops you raging at the disappointments of throwing away money that could be used to enhance your life, or your family’s life. That whole gambling side to this game is extremely muddy.
I’m right here, the guy who saved up 228 premium ten-pulls and got nearly dead-on the expected number of golds. 26 received from 2,280 drops, whereas 29 would be expected from the posted drop rate.
But it's just Math. It's not DBs fault. The odds are on the packs. And that's what they are, odds, not a guarantee. I think that the real issue is that the OP is paying a very high premium to open packs, and that makes the whole situation much saltier. I would say that the real issue here is the cost of dilithium. It's crazy prices.
That’s right!! But I have also never bought one of those roulette packs in my life. Those are just bad gambles. Only things I buy are special offers and event offers. Oh yeah and campaigns and monthly cards. Ok pretty much everything except Tuesday pack roulette
But there were (and will be) many outcomes with the odds about 0.0001%. Like having 71 premium packs without a single legendary. Or having 4 legendaries out of 4 packs. I have faced low-chance outcomes quite many times. More than it could be considered as normal. It can happen once in a while, ok, but not in such amounts as it happens here. So it’s not just math.
Frankly, this sentence can lead us way off. Imagine this - odds are 99%, but some player does a million pulls and receives nothing, he can be told “it’s not a guarantee, it’s the odds. Just bad luck”. Is that what you’re saying? What’s the point of specifying the odds then?
So yes, RNG is extreme in STT, but at least I try to avoid to walk right into the trap with my eyes open.
I actually think this is exactly what a lot of players would want, and are implicitly expecting (despite no such promises from DB), and the lack of it underlies the frustration we've all felt in our own situations. A mechanism similar to the galaxy recipe-builder such that your 1.29% chance (or whatever) gradually increases with every fail, so that eventually you get to 100% after X attempts.
Sorry, but that is indeed how probability works. If that quite extreme example happened even a second time it would be something worth looking in to, as it would be if everyone went 50 packs in between golds and nobody at all got multiple golds in just a couple of packs.
There is bias in what you see because people are far more likely to report outlying results. AND you are more likely to remember outliers and normalise them. (It's not just you, it's everyone, there are whole fields of study on this).
The converse of this is that people win lotteries despite the odds being astronomically tilted against them. Good luck and bad luck are real things in life. And luck has been at the heart of gaming since computers were invented. If you choose to buy the packs you have to accept the nature of them.
If you aren't willing to accept randomness, then don't buy them.
What got frustrating for me was to see the extreme disparity of results, consistently, to the point that I felt I wasn't getting fair (let alone equal) value for my dollars spent on this game. I am happy to spend, but prefer to invest in gaming when there is at least a relatively known outcome. If I wanted to outright gamble, I'd go to the casino.
Blub
You got slightly below what you expected. (And even that says it all)
Show me the guy on the other side of the bell curve.....the guy who got 58 golds from 228 pulls.
Here's a hint: he doesnt exist.
The rules associated with the Timelines RNG are skewed towards the negative.
There is no balance in this Universe....ie...no true fairness. (50% in favor of player, 50% in favor of DB)
As I mentioned in another thread...to which you did not respond.....why arent there in place rules to prevent a player from having the "zilch" experience? They are more than easy enough to code.
You know the answer already: Such rules dont make DB any money.
So, please, continue to peddle the myth that RNG is fair...that those who know statistics don't know what we're talking about, etc.....
Unicorns, rainbows, and the fair RNG...
But ask yourself this question first before being a "Probability Apologist" next time:
If the roles were reversed - and you stood to make more money with rules biased against players - would you do exactly the same thing?
Of course you would.
Case Closed.
1.14% vs. 1.27% wasn’t worth pitching a tantrum over...and others who have pulled fewer packs are also in line with expectations. Not to mention that your theoretical other person with a drop rate double that of expectations doesn’t exist because few others started saving as early as I did or have elected to post their results.
Ultimately, I can try to explain it but cannot understand it for you. Have yourself a nice weekend!