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Game not loading during an Event yet AGAIN!!!!!

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  • Game is still completely down for me on facebook :(
  • Hey, here's the complete announcement about the recent issues and bugs detected. We apologize for the inconvenience: https://forum.wickedrealmgames.com/stt/discussion/20596/upcoming-compensation-for-recent-issues#latest
  • DAEDAE ✭✭✭✭
    8/3……”Hey” @STT Community the game is malfunctioning yet again. Started about 15 minutes ago. Blank screens, stuck screens, stalling with “game unavailable”. Got kicked out, now wont load



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  • DAE wrote: »
    8/3……”Hey” @STT Community the game is malfunctioning yet again. Started about 15 minutes ago. Blank screens, stuck screens, stalling with “game unavailable”. Got kicked out, now wont load



    u9uclpvpzfjr.jpeg
    2ywp8z8r9n0f.jpeg


    Happened to me too, but luckily (a) my shuttles were not back yet, and (b) I was able to get in after about 10 minutes.
  • Hey, are you still having trouble accessing the game? thanks
    LLAP
    Nancy
  • Captain CalvinCaptain Calvin ✭✭✭
    edited August 2023
    GRRR !!!
    Same problem today at 2:35pm Pacific Time. Error encountered like yesterday, and cannot log back in!

    (update) - I was able to get in again after 5-10 minutes. This is the same timeframe as yesterday.
  • SoupSoup ✭✭✭
    edited August 2023
    Hey, are you still having trouble accessing the game? thanks
    LLAP
    Nancy

    Yes I am having issues logging in. I am getting a “game unavailable” error screen

    EDIT: I am able to get back into the game again
  • 8:50 GMT+0

    Also getting responses from various captains in [TLA] fleet, that they cant access the game or send out shuttles since a few hours. Right now, I also discovered the issue with the error.

    Also: your your programmers finally set correct flags in their code? Its kind of hilarious, seeing Hypertext Markup Language code (HTML Websites basically) for bold formating <b> </b>; <H2> for size of a font and <p> tag for "paragraph" , when clearly the cell itself is either wrong formated or doesn't allow those options. Unity programming is not that difficult.

    But what it makes it worse, that constantly spelling / typing errors are on cards, in names, in message, in pack descriptions (talking about 4 pack in the crew when there is only 3 crew in it) and so on - and also IN the programming code.

    yoe3xbb5pn4c.jpg

    An argument always starts with <argument> and closes with </argument>. </[space]argument> is not an option and renders the code line invalid.

    if this happens already in a descriptive text, I don't want to see your code or server configuration of the Amazon Cloud Servers or CloudFlare (which WRG both employ for the game)

    A tiny bit more quality management by @WRG Ben might be maybe an option?


    Sorry for the rant, but it is annoying that so small errors - summing up - is destroying my weekend with the game.
    Looking for a fine fleet? With the game having reached the age of a small child, players went and newly joined. We are an active fleet and are also connected in friendship with Klingons. Grab your daily starbase donations. Get your daily Fleet Boss Battles rewards guaranteed? Chat about Trek? Want more than just the game? Consider joining [TLA] "The Liberal Alliance"Contact me in-game [TLA] Khazaan or even better on the LINE app, handle also "khazaan".
  • edited August 2023
    Sunday morning - August 6th, 0654UTC ...

    Still issues, reaching the game server. Either I get on the game after many tries, or not.

    I did a path tracing of the domain app.startrektimelines.com (and the mirror? server thorium.disruptorbeam.com). With very low ping times my IP finds its way to Spain (Server in Madrid - operated by Tilting Point Barcelona ???) and than over the Atlantic, ending up at a sever, hosted at the city of Columbus. From there on its in a loop, not finding its way to WRGs gaming servers on the west coast (AMS) ...

    hdi3376kykuw.png

    Do i need to use a VPN and a US server, to get routed properly?
    Looking for a fine fleet? With the game having reached the age of a small child, players went and newly joined. We are an active fleet and are also connected in friendship with Klingons. Grab your daily starbase donations. Get your daily Fleet Boss Battles rewards guaranteed? Chat about Trek? Want more than just the game? Consider joining [TLA] "The Liberal Alliance"Contact me in-game [TLA] Khazaan or even better on the LINE app, handle also "khazaan".
  • edited August 2023
    tiny update from my side - monday morning 10am ... able to play the game and log on via Steam without any problem. So, maybe I find some time to do a bit of the Galaxy event part till the event ends ^^

    @DAE Your problems with the game also solved?

    @WRG_JOE Might this be an issue with server load balancing (CloudFlare) to the various gaming (mirror) servers? "To many players at the same time" shouldn't be an issue ... and of course a lot of requests are happening with all players playing a "Galaxy" event with a lot of input, feedback, refreshing required. Maybe this could be optimized?

    Have a good start into the week, folks
    Looking for a fine fleet? With the game having reached the age of a small child, players went and newly joined. We are an active fleet and are also connected in friendship with Klingons. Grab your daily starbase donations. Get your daily Fleet Boss Battles rewards guaranteed? Chat about Trek? Want more than just the game? Consider joining [TLA] "The Liberal Alliance"Contact me in-game [TLA] Khazaan or even better on the LINE app, handle also "khazaan".
  • SimsSims ✭✭✭
    Half an hour left of the event and the game wont load, I hope I don't drop out the top 100! :(
  • Similar here. Login errors.
  • ... and it happened AGAIN - 26 minutes before the event ended.

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    17 minutes left and trying to redeem all VP galaxy supply marks to rank up (not possible)

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    Even the (annoying) each time starting the game "ingame advertisement" got an error

    b2xsdw3kfxh8.png

    Starting app again at Steam and Microsoft Store game version (didn't try Facebook web-browser, as that's even more unreliable)
    cg4z5irzvenc.png

    And additionally, also display errors. Managed to craft the middle mission but was unable to redeem, as it just vanished as like as Harry Potter put a spell on it.
    ojb6ek4h5y1s.png

    Could you please give the servers a bit more load balance? You know that at the beginning and the end of an event (and in between) all players try to use it. Thats the idea behind an online game ...

    Looking for a fine fleet? With the game having reached the age of a small child, players went and newly joined. We are an active fleet and are also connected in friendship with Klingons. Grab your daily starbase donations. Get your daily Fleet Boss Battles rewards guaranteed? Chat about Trek? Want more than just the game? Consider joining [TLA] "The Liberal Alliance"Contact me in-game [TLA] Khazaan or even better on the LINE app, handle also "khazaan".
  • DAEDAE ✭✭✭✭
    tiny update from my side - monday morning 10am ... able to play the game and log on via Steam without any problem. So, maybe I find some time to do a bit of the Galaxy event part till the event ends ^^

    @DAE Your problems with the game also solved?

    @WRG_JOE Might this be an issue with server load balancing (CloudFlare) to the various gaming (mirror) servers? "To many players at the same time" shouldn't be an issue ... and of course a lot of requests are happening with all players playing a "Galaxy" event with a lot of input, feedback, refreshing required. Maybe this could be optimized?

    Have a good start into the week, folks

    No. Not resolved. Clearly this is an intermittent issue. My fleet also experienced log in or boot out issues the last 2 hours of event. In addition to daily issues still ongoing. Fyi, my fleet is worldwide on various servers, platforms, devices. Very diverse.
    @General Khazaan <))) [TLA] sorry for the late reply, this is clearly a very wide issue. But it is temporary and resolves itself, so I feel they are in no hurry to fix it.
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