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[Resolved]Unable to access the game on FB Gameroom

ShanShan ✭✭✭✭✭
edited January 2018 in Engineering Room
I am creating a dedicated thread for this. We do not know why this is happening yet, and as it is not affecting everyone on Gameroom, it makes it more difficult to track the issue down.

If you are affected please submit a ticket about it. http://sttsupport.disruptorbeam.com
In the meantime you should be able to play on Facebook itself via a browser.

Update 01/25
We got words from Facebook that this was solved with a minor issue remaining regarding sound. And they are working on that as quickly as they can.

Please note that if you are using Windows 7 you might need to install .NET 4.5 if you do not already have it.
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Comments

  • The Great GornholioThe Great Gornholio ✭✭✭✭✭
    edited January 2018
    Is anyone else having trouble logging in? I'm on Facebook Gameroom and the game won't go past the Made With Unity screen.
  • ShanShan ✭✭✭✭✭
    I see some reports of this, the game is up and running on our end.
    Have you tried on FB itself? And have you tried reinstalling Gameroom?
  • The Great GornholioThe Great Gornholio ✭✭✭✭✭
    Shan wrote: »
    I see some reports of this, the game is up and running on our end.
    Have you tried on FB itself? And have you tried reinstalling Gameroom?

    Yes, it works through the browser, but not in the Gameroom (which I did un-install and re-install). Maybe it's just Gameroom?
  • ShanShan ✭✭✭✭✭
    It looks like it and when this happens it is usually a Gameroom issue but we will still continue to look into it.
  • ShanShan ✭✭✭✭✭
    On my end I was able to load the game in Gameroom, on windows 7.
    What operating system are you using?
  • benferrybenferry ✭
    i have same problem, have reinstalled but no luck, it does work on facebook but usually play through gameroom
  • The Great GornholioThe Great Gornholio ✭✭✭✭✭
    @Shan, Windows 7. Gameroom is still down for me. Looks like a lot of other people too, but it appears to be a Gameroom specific issue.
  • SrOuraSrOura ✭✭
    @Shan Gameroom also is effecting GAME OF THRONES ASCENT access. Black screen as well, like for STT.
  • Bladerunner2457Bladerunner2457 ✭✭
    have re installed Gameroom restarted computer nothing works been down all day all i get is unity screen if i am lucky
  • ShanShan ✭✭✭✭✭
    No update still on my end.
  • The Great GornholioThe Great Gornholio ✭✭✭✭✭
    Gameroom seems to be acting up again....
  • ShanShan ✭✭✭✭✭
    The Great Gornholio wrote: »
    Gameroom seems to be acting up again....

    You mean it worked again for you and then not anymore?
  • QborgQborg ✭✭
    I can't get it to load. I get the Gameroom hub page to load, but clicking on Timelines just brings up a solid black screen with no graphics or loading bar at all.

    I tried uninstalling and reinstalling Gameroom, but it's the same even after that.
  • The Great GornholioThe Great Gornholio ✭✭✭✭✭
    Shan wrote: »
    The Great Gornholio wrote: »
    Gameroom seems to be acting up again....

    You mean it worked again for you and then not anymore?

    Correct. It was down Wednesday, but the browser was ok. The outage yesterday hit the browser, gameroom and android, but I was able to access all three after the fix. This afternoon gameroom went down and wouldn't load, but I can play on Android. I dunno what's going on @Shan , but I think Gameroom is having some major issues with something.
  • Commander SinclairCommander Sinclair ✭✭✭✭✭
    I have NEVER been able to login via FB. I have been playing almost a year, and after I click on the login option on FB, it just loops back to the same page over and over, never going to an actual login screen. If I click on the "Login with DBID" option, it goes to the DB/STT website page, I click my email/pwd to login, and it just reloads the same login page over and over there as well.

    Mac OS X Sierra (Tried on 3 different computers), latest Chrome and Opera browsers, and even tried an Adobe Flash browser. My iPad & iPhone STT app work fine on the same network.
    I want to become a Dilionaire...
  • The Great GornholioThe Great Gornholio ✭✭✭✭✭
    @Shan Facebook Gameroom still won't load STT as of 7:48 AM EST
  • blamblamblamblam ✭✭
    Haven’t been able to log in for the last 25 minutes and my shuttles have returned and I’ll be losing my hard earned ranking! Also my voyage is due to fail that I’ve already revived with dilithium.... any news?
  • andy71andy71 ✭✭
    @Shan once again the situation is the hated one - stuck at "made with unity"...
  • ShanShan ✭✭✭✭✭
    One of our engineers is looking into it, as soon as I know something more I will update this thread.
  • XaxtanXaxtan ✭✭
    I'm not getting STT to load at all on Gameroom. I get a black screen, no splash, no nothing. I am able to get it on my cell phone using the app. Tried on 2 different computers, no dice. Was working earlier this morning on both computers
  • CFOHSilverknightCFOHSilverknight ✭✭✭
    Same here. Won't load on gameroom but can run through facebook.
  • andy71andy71 ✭✭
    Shan wrote: »
    One of our engineers is looking into it, as soon as I know something more I will update this thread.
    @Shan???? Any news????????

  • FayFay ✭✭
    I also cannot log in with gameroom.
  • guest_785873067315200guest_785873067315200 ✭
    I can't log in with gameroom since a couple of days. I have windows 8.1.
    Tried to reinstall Gameroom but it didn't work. I tried other games and they are working.
    I don't know if this can help, but the game "4 images 1 word" is the only one that doesn't log in either.
  • KanonKanon ✭✭✭✭✭
    Same situation here. Win10.
    In game name: Zombie
    Public profile
    Captain Zombie's Combo chain calculator
  • KantKant ✭✭✭
    Same situation here. Win10.
  • Allen1964Allen1964 ✭
    Same here windows10
  • ShanShan ✭✭✭✭✭
    No news yet, please try via your browser on your Facebook profile. Make sure to only have one tab open to minimize issues. The recommended browsers are Firefox and Chrome.
  • mtravis390mtravis390 ✭✭✭
    edited January 2018
    We can not even get onto the game through Facebook. I use Chrome. Like the majority of most internet users. All you get is the Log in to CS Tools, and then it won't let you log in claiming you have to allow cookies. I did this, and still nothing is happening.

    This might be less frustrating if Distributor Beam would post updates on what is going on. Some of us have payed plenty of money to support this game. It would be nice if we got better answer then "summit a ticket" (which has been ignored for 2 days) or "try via Facebook with Chrome or Firefox". These are unhelpful suggestions, and are just making player angry.
  • WarstormWarstorm ✭
    have re installed gameroom and still nothing !!!
    even reinstalled facebook!
    game will not load or even show made with unity
    steam take a month to load lost patience with it after 3 hrs
    used chrome and Edge
    would appreciate some techinical advice and spend way too much time on this game for
    "i don't know from tech support
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