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Error with new offer in time portal - EV Suit Archer not present

Captain Sisko [AA]Captain Sisko [AA] ✭✭✭
edited January 2018 in Engineering Room
Disruptor Beam.. it is apparent the new pack with EV Suit Archer does not actually contain EV Suit Archer.. After I bought the equivalent of 48 packs (2x 6500 Dil packs, 28x 650 Dil packs) between the 2 offers, I see that he is not in the avatar list nor in the cryostasis vault, and now the offers have been removed.

Enough is enough with the lack of quality control. I am asking for a full refund.

Here's screenshots of most the crew accumulated from the botched offer:

EDIT: Adding screenshots of both offers, avatar list and Vault count at the time of offer's initial release, number unchanged from the last few days.

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There's an old saying: "Fortune favors the bold." Well - I guess we're about to find out.
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Comments

  • Althea BiermontAlthea Biermont ✭✭✭✭✭
    I saw the new Point of No Return portal. Went to look at my crew and then went back to the portal and the new portal was gone. Restarted the game and it's still gone. Did it go up briefly and then taken down for some reason?
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Yes, i noticed the same that Archer wasn t in Vault.
    •SSR Delta Flyers•
  • Althea BiermontAlthea Biermont ✭✭✭✭✭
    The only way to get a refund is from Apple or Google. DB doesn't process refunds.
  • AmphistaffAmphistaff ✭✭✭✭✭
    Yes it got taken away. Anecdotal evidence says Archer wasn't actually in the pack. This reminds me a lot of the Musketeer La Forge debacle. There isn't a portrait in the vault for him and there's a report of someone pulling 48 packs and not getting a single archer.
  • Althea BiermontAlthea Biermont ✭✭✭✭✭
    edited January 2018
    Yep. Just came to post that I saw the post about it in Engineering (it wasn't there when I first wrote this)

    I knew I should have bought the pack before looking at my roster.
  • YateballYateball ✭✭✭✭✭
    It's unreal that stuff like this keeps happening
  • Grant77Grant77 ✭✭✭✭
    I purchased the pack, but no Archer. I kind of hope that he wasn't in there so that we will be compensated like the Musketeer La Forge debacle.
  • Althea BiermontAlthea Biermont ✭✭✭✭✭
    edited January 2018
    Yeah, I literally missed buying the pack by seconds. And I'm guessing they will give everyone who bought a pack an Archer and more than one Archer if you bought enough packs.
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    Althea Biermont wrote: »
    The only way to get a refund is from Apple or Google. DB doesn't process refunds.

    They can refund dilithium at least.
    •SSR Delta Flyers•
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    *shaking my head here* Its unreal this happened AGAIN.
    •SSR Delta Flyers•
  • Althea BiermontAlthea Biermont ✭✭✭✭✭
    Zombie Squirrel wrote: »
    *shaking my head here* Its unreal this happened AGAIN.

    You can't honestly be surprised.
  • Grant77Grant77 ✭✭✭✭
    I'll be pleased if they handle it the same way the Musketeer La Forge issue and I receive a free copy of Archer.
  • IvanstoneIvanstone ✭✭✭✭✭
    edited January 2018
    I just saw a log in note saying its here.

    Yarnek, Desert Georgiou, M113 Creature, Stranded Odo and Archer. Can't recall the other 5* right now. My brain is mush.

    Edit. Archer is probably 5*. Fesek is the other 4*.
    VIP 13 - 310 Crew Slots - 1055 Immortals
  • Saga KotoSaga Koto ✭✭
    I saw the pack. Bought 3. Bought more DIL to get more packs and went back to portal and it was gone. Not happy.
  • Zetterbeard Zetterbeard ✭✭✭✭✭
    Ivanstone wrote: »
    I just saw a log in note saying its here.

    Yarnek, Desert Georgiou, M113 Creature, Stranded Odo and Archer. Can't recall the other 5* right now. My brain is mush.

    Edit. Archer is probably 5*. Fesek is the other 4*.

    Archer is 5*. I checked the pack info before it disappeared.
  • (HGH)Apollo(HGH)Apollo ✭✭✭✭✭
    This is really poor that DB isnt checking enough to make sure this doesnt happen.
    Let’s fly!
  • Althea BiermontAlthea Biermont ✭✭✭✭✭
    Zombie Squirrel wrote: »
    Althea Biermont wrote: »
    The only way to get a refund is from Apple or Google. DB doesn't process refunds.

    They can refund dilithium at least.

    I'd go for the cash refund given the choice, which is why I'd go with Apple/Google. Then I'd buy some of the packs once it's fixed.
  • eXo | SilverRose (retired)eXo | SilverRose (retired) ✭✭✭✭✭
    Well... at least they pulled the pack this time instead of knowingly allowing folks to buy a broken product.
    Proud Former Admiral of eXodus
    Proud Former Officer of The Gluten Empire

    Retired 12-14-20. So long, and thanks for all the cat pics!
  • Grant77Grant77 ✭✭✭✭
    Ivanstone wrote: »
    I just saw a log in note saying its here.

    Yarnek, Desert Georgiou, M113 Creature, Stranded Odo and Archer. Can't recall the other 5* right now. My brain is mush.

    Edit. Archer is probably 5*. Fesek is the other 4*.

    That's correct.
  • AHSOG2AHSOG2 ✭✭✭
    Made 19 pulls, got a Georgiou and Yarnek, no Archer here, either. Ticket submitted.
  • [DB:LOL] eXo | Kurrostanza[DB:LOL] eXo | Kurrostanza ✭✭✭
    (HGH)Apollo wrote: »
    This is really poor par for the course that DB isnt checking enough to make sure this doesnt happen.

    Fixed that for ya.
  • Captain Sisko [AA]Captain Sisko [AA] ✭✭✭
    eXo | SilverRose wrote: »
    Well... at least they pulled the pack this time instead of knowingly allowing folks to buy a broken product.

    Not fast enough unfortunately... I feel your Musketeer pain, Silver. A DB lance, straight to the gut..
    There's an old saying: "Fortune favors the bold." Well - I guess we're about to find out.
  • YateballYateball ✭✭✭✭✭
    See my avatar for a good way to sum up those packs
  • SpaceWereDragonSpaceWereDragon ✭✭✭
    It looks like it’s back up.
  • DScottHewittDScottHewitt ✭✭✭✭✭
    SpaceWereDragon wrote: »
    It looks like it’s back up.

    I am a smidge over 650 Dil. Might swing at it and get bupkuss!!!!!
    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
  • Captain Sisko [AA]Captain Sisko [AA] ✭✭✭
    Yateball wrote: »
    See my avatar for a good way to sum up those packs

    I use that on one of my Line chat accounts. Favorite ST episode of all time, and oh so fitting right now.
    There's an old saying: "Fortune favors the bold." Well - I guess we're about to find out.
  • Althea BiermontAlthea Biermont ✭✭✭✭✭
    edited January 2018
    I tried one. Got Yarnek. Not going to chance another since I have all the 4* FF.
  • MikewastakenMikewastaken ✭✭
    I also got a pack before realizing the vault was still at 484.
  • DScottHewittDScottHewitt ✭✭✭✭✭
    Got M-113 Critter. {Least interested in her, but at least she was new.}


    Scott


    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
  • Saga KotoSaga Koto ✭✭
    edited January 2018
    Captain Sisko [AA] wrote: »
    Disruptor Beam.. it is apparent the new pack with EV Suit Archer does not actually contain EV Suit Archer.. After I bought the equivalent of 48 packs (2x 6500 Dil packs, 28x 650 Dil packs) between the 2 offers, I see that he is not in the avatar list nor in the cryostasis vault, and now the offers have been removed.

    Enough is enough with the lack of quality control. I am asking for a full refund.

    Here's screenshots of most the crew accumulated from the botched offer:

    EDIT: Adding screenshots of both offers, avatar list and Vault count at the time of offer's initial release, number unchanged from the last few days.


    @Sisko, Did you want everyone to know the e-mail address associated with your account?
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