WOW! That's an incredible compensation prize!
GhostStalker
✭✭✭✭✭
in The Bridge
Regarding the super rare citation,
DB, this is honestly the best compensation you've ever awarded! Whoever had this idea deserves to be put in charge of customer satisfaction.
Thank you!
DB, this is honestly the best compensation you've ever awarded! Whoever had this idea deserves to be put in charge of customer satisfaction.
Thank you!
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Comments
But I’ll take my chance and am grateful and thankful for it
Use it on someone not in the portal.
*(Don't use it on a repeat-event threshold, unless it's a new character.)
i am so glad some one in DB listened when i said Comp with a citation rather than throwing a useless crew we all ready had FF. the citation is great.
[FSC] Peace Keepers
Gryphon [****] Adm
Yea, but there are no persistent advantages of the Western collection and Worf is in the Voyage pool, so you're a lot better off not on Sheriff Worf.
Kelby keeps giving me that immortalize me look but it could be a trap. The Orion's are just trying to mess with my resources. I can feel it.
Well done, DB. Well done.
how low has DB lowered our expectations that compensation in the right direction, no matter how woefully short (18k honor vs 50k honor) is deemed incredible?
What would we call the correct compensation?
impossible...
The idea came from player suggestions. Glad they listened!
Thank you!
For anybody that added a 5th star to Surak early on in the mega event, whether by citation or money, benefit would have been realized throughout the first 3 events, as well as the first half of the hybrid 4th event. Once into the second half of the hybrid event, it was an equal playing field, as the error impacted everybody.
I used honor for a citation on Surak the moment I got my first copy of him within the first few hours of the first event, and he was an MVP crew throughout the mega event for me. To suggest that I should get the 50k honor back because of the error during the second phase of the last event seems like overkill - unless you didn't add a 5th star until the start of that particular phase, but then it begs the question as to why wait to get the benefit for just the final 1/8 of the mega event?
I think the 4* citation was more than ample compensation on DB's behalf.
I also though a super rare was fair in this case - ppl benefitted from the extra star on Surak for 3 events and it affected everyone equally.
For me, I was thinking of going for top 50 or top 25 rank achievement, but decided to wait once I heard abt the screw up. But that was my choice and there is always another event.
And beyond.
If they had said up front that Surak would be high bonus for the entire month except only low bonus for phase 2 of the last event, I still would have bought the citation immediately.
People like you are exactly why I would NEVER want to work in customer service. Have a nice day!
I actually think this compensation was more than fair. I also spent 50k honor to add a star to Surak. And, as a result, I got increased value out of Surak on three out of the four events. I told my fleetmates a couple days ago DB should give us each 12,500 honor as compensation (1/4th of 50k) since we failed to get the full value out of Surak on one of the four events. They did better than that -- a super rare citation I worth 18k honor.
Pretty impressive, DB. Thank you.
Captain Level: 95
VIP Level: 12
Unique Crew Immortalized: 525
Collections Completed: Vulcan, Ferengi, Borg, Romulan, Cardassian, Uncommon, Rare, Veteran, Common, Engineered, Physician, Innovator, Inspiring, Diplomat, Jury Rigger, Gauntlet Legends
PM for details.
So long and thanks for all the fish.