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WOW! That's an incredible compensation prize!

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  • Capt. ChaosCapt. Chaos ✭✭✭✭✭
    Good timing, as I will be phoning it in during this next event. At least I can get Moogie to four stars, assuming she is threshold.
  • Banjo1012Banjo1012 ✭✭✭✭✭
    Wow, when I first read this, I thought the post was being sarcastic. I spent a legendary citation to get the bonus levels on Surak, not a super rare.

    how low has DB lowered our expectations that compensation in the right direction, no matter how woefully short (18k honor vs 50k honor) is deemed incredible?

    What would we call the correct compensation?

    impossible...

    I agree. Surak is legendary not super rare. I have no use for a super rare citation nor did I buy one, I bought a legendary.

  • Shy KhanShy Khan ✭✭✭✭✭
    Wow, when I first read this, I thought the post was being sarcastic. I spent a legendary citation to get the bonus levels on Surak, not a super rare.

    how low has DB lowered our expectations that compensation in the right direction, no matter how woefully short (18k honor vs 50k honor) is deemed incredible?

    What would we call the correct compensation?

    impossible...

    People like you are exactly why I would NEVER want to work in customer service. Have a nice day!
    To be fair, people like that are why customer service provides compensation at all. A community needs its squeaky wheels.


    Come join the Steeler Nation Fleet!
  • edited May 2018
    And one last note - you've now valued a super rare citation as an incredible deal at $25 or 50,000 honor.

    And the last sentence: "Think of a super rare crew you have that could benefit from an extra star and relax." - if I wanted to get an extra star for a super rare crew, I'll spend 18,000 honor, not 50,000.

    While you're at it, you should go add a second star for both Captain Beverley and Kahless for 100k honor. They're back in the honor hall for that incredibly low price! ;)
  • I’m kind of surprised by the reactions here so far. Pleasantly surprised, but surprised nonetheless. I had expected to come to the forum today and find a whole lot of yelling at DB because they gave us a super rare citation instead of a legendary citation. Naturally, I would’ve been happier with the gold version but I liked getting the purple version as well, especially without having to spend precious Honor on it.

    So, thanks, DB, for giving us all one of these. Consider doing so more often; maybe even slipping us the gold one now and then. Also, thank you forum, for not screaming at DB for giving us a free star for a super rare crew member of our choice.
    Weirdly enough, I’m also Vulcan Housewife. Also, RNGesus hates me, like really, REALLY hates me.
  • Althea BiermontAlthea Biermont ✭✭✭✭✭
    Dralix wrote: »
    I am trying to be optimistic...... but I am afraid as soon as I use it, the crew will drop on voyage or will get the same crew from behold.

    Use it on someone not in the portal.

    I used mine on The Clown since the voyage exclusive crew are the only crew in the game that you can’t get anywhere else or get multiple copies of. I had previously bought that offer they had with five purple citations for $10 or whatever it was. All of those also went on voyage exclusive crew

  • edited May 2018
    Davey1983 wrote: »
    And one last note - you've now valued a super rare citation as an incredible deal at $25 or 50,000 honor.

    And the last sentence: "Think of a super rare crew you have that could benefit from an extra star and relax." - if I wanted to get an extra star for a super rare crew, I'll spend 18,000 honor, not 50,000.

    While you're at it, you should go add a second star for both Captain Beverley and Kahless for 100k honor. They're back in the honor hall for that incredibly low price! ;)

    Your logic and example are incorrect. Nobody is claiming that the super rare citation is worth $25. To say so is just wrong, and ignores facts. Also, in what world is 18,000/50,000 = 20%? Based on your example of 5% and 25% (5/25 = 20%), it appears you intentionally used misleading numbers to make your point.

    For someone nitpicking the difference between easy to understand made-up numbers (25 and 5), you have also ignored the math of the exponential increase for each subsequent star.

    The effect of the 2nd star is worth nowhere as near as the 5th. But let's just ignore that and apply a linear weight for each star. I'm not the one using misleading numbers.

    In fact, the effect of having the extra star on Surak was fairly moot for the first two events. The overwhelming benefit was for the 4th to 5th star, and that was rendered ineffective by this bug.

    I tried to make all my posts factual, and leaving personal attacks out if it.

    Thank you for jeopardizing intelligent discourse. I predict this thread will get locked due to your posts.
  • edited May 2018
    Dralix wrote: »
    I am trying to be optimistic...... but I am afraid as soon as I use it, the crew will drop on voyage or will get the same crew from behold.

    Use it on someone not in the portal.

    I used mine on The Clown since the voyage exclusive crew are the only crew in the game that you can’t get anywhere else or get multiple copies of. I had previously bought that offer they had with five purple citations for $10 or whatever it was. All of those also went on voyage exclusive crew

    That's a great idea! Debating on whether to use mine on The Clown, or Thot Gor for the upcoming DS9/Augment event.
  • Lady GaghgaghLady Gaghgagh ✭✭✭✭✭
    I used mine to up my Tourist Quark from 1/4 to 2/4. He's actually rather good at just 2/4, (this is with starbase and collection bonuses of course) but he has DIP 688, MED 521, and CMD 199.
    Admiral of the Haus of GaghGagh, Starbase level 94, we are not accepting members at this time.
    Captain of the voyage vessels: Queen of Bashir, Landsknecht, and Sunspear, the first luxury starship cruiseliners.
    Amenities include wifi, fully-functioning holodecks, a full-service bar, 3 party decks, a Trill spa, and a business centre.
    Fun fact: The ships are propelled by bouncy castle technology.
  • Banjo1012Banjo1012 ✭✭✭✭✭
    edited May 2018
    Wow, when I first read this, I thought the post was being sarcastic. I spent a legendary citation to get the bonus levels on Surak, not a super rare.

    how low has DB lowered our expectations that compensation in the right direction, no matter how woefully short (18k honor vs 50k honor) is deemed incredible?

    What would we call the correct compensation?

    impossible...

    There is always at least one person for which nothing is ever enough. Today, you are that person. Where we could have ended up with 500-1000 sorrytons (which would have been nice for some), we got something that no amount of sorrytons can produce: an extra star on any super rare crew of your choice.

    No getting forced into having a superfluous star on a crew member you’ve already frozen, no pile of chrons that would pale in comparison to what some expended on the galaxy portion of the event, no other award that would be torn apart as short-sighted or outright offensive by the community as a whole...and you manage to find a way to complain all the same.

    I quite enjoyed putting a fourth star on T’Rul even though it’s a month too late to help me in the event. Why? I get one notch closer to the next immortalization achievement and I get one of the better shuttle engineers in the game. Think of a super rare crew you have that could benefit from an extra star and relax.

    And this is why I said that DB has lowered our expectations so much that anything resembling positive is viewed as incredible.

    I already stated that citation was the right way to go, but the value of the citation was wrong on several orders of magnitude (either 1 of you're counting stars, or a factor of 2.8 if you're counting honor).

    I forgot to mention that I was pleasantly surprised there was any compensation, especially after the announcement that there wouldn't be any.

    But again, the compensation serves more to distract people (oh, look at this shiny new thing) instead of actually apologizing and repudiating the issue.

    Tell me, what did this extra super rare do to compensate you for this failure? Did it refund your purchase? Did it get you closer to the actual event rewards you would have gotten had there been no coding error? Or did it do something completely unrelated and under-related to your loss?

    You're right, DB could have given even less meaningful rewards, but why are your expectations so low?

    I'm not asking for 10000 dilithium or unlimited crew slots. Given that Surak can no longer give featured bonus for the mega event, his overall usefulness has depreciated considerably. All I'm asking for is a refund since my resources I spent farming those 50,000 honor for over a month (or $25 for others) have gone to waste.

    How would you like it if a store gave you a 25% coupon off good for 4 days, and when you go to the store, there's a glitch in their POS system, it charges full price. A week later, they refund you 5% off. Is that an incredible offer?

    AMEN! If y’all buy something that doesn’t produce the results it promises, you can take it back and ask for 1/3 of your money back all you want. I want it back in full, which is a legendary citation. A super rare citation is useless to me. I can’t even use it in the replicator or get 200 honor for cashing it in
  • Davey1983 wrote: »
    And one last note - you've now valued a super rare citation as an incredible deal at $25 or 50,000 honor.

    And the last sentence: "Think of a super rare crew you have that could benefit from an extra star and relax." - if I wanted to get an extra star for a super rare crew, I'll spend 18,000 honor, not 50,000.

    While you're at it, you should go add a second star for both Captain Beverley and Kahless for 100k honor. They're back in the honor hall for that incredibly low price! ;)

    Your logic and example are incorrect. Nobody is claiming that the super rare citation is worth $25. To say so is just wrong, and ignores facts. Also, in what world is 18,000/50,000 = 20%? Based on your example of 5% and 25% (5/25 = 20%), it appears you intentionally used misleading numbers to make your point.

    For someone nitpicking the difference between easy to understand made-up numbers (25 and 5), you have also ignored the math of the exponential increase for each subsequent star.

    The effect of the 2nd star is worth nowhere as near as the 5th. But let's just ignore that and apply a linear weight for each star. I'm not the one using misleading numbers.

    In fact, the effect of having the extra star on Surak was fairly moot for the first two events. The overwhelming benefit was for the 4th to 5th star, and that was rendered ineffective by this bug.

    I tried to make all my posts factual, and leaving personal attacks out if it.

    Thank you for jeopardizing intelligent discourse. I predict this thread will get locked due to your posts.

    While the last star is obviously the most valuable, there are significant stat gains starting at the third star, so for players who bought in early they got two-and-a-half events of advantage from an extra star. Furthermore, Surak is still valuable after the event has ended as he has the fifth highest SCI base stat and best combined SCI score, will likely be bonus crew again for Vulcan events, and also counts towards multiple collections when immortalized. Having diminished value for one half of one event does not, to me, seem to warrant a full refund for the upgrade while simultaneously keeping the upgrade too. The compensation we were given seems proportional to me. I do wish they would give out value of the citation in honor currency instead of the citation itself though, as that would afford more flexibility.
  • Ishmael MarxIshmael Marx ✭✭✭✭✭
    Yes, Surak's value was borked in phase 2. Yes, many (most?) of us on this forum had him at 5/5 and were expecting better gameplay value. But no, the phase 2 failure does not invalidate the value of the 5th star we added. I don't have the exact numbers in front of me (others can chime in), but he is among the best cards in the game right now - elite SCI base, 3 strong gauntlet rolls, elite voyage value. These facts do not change now that the mega has ended. He will be a key part of our crews for the next 9-12 months, easily. The 5th star did not lose its luster because of the mega-event miscue.

    If anyone has a serious issue with the 4* citation as an apology gesture, Shan has already indicated that you should submit a ticket and take it up with CS directly. There are battles worth fighting for as a community, but I don't see that the compensation details for this event is one of them.
  • [10F] Belle'Anna [10F] Belle'Anna ✭✭✭✭✭
    Dralix wrote: »
    Banjo1012 wrote: »
    If y’all buy something that doesn’t produce the results it promises, you can take it back and ask for 1/3 of your money back all you want. I want it back in full, which is a legendary citation.

    Maybe you should contact support and ask them to take back your 4* citation, and your 5th copy of Surak, and give you a 5* citation.

    I think I read somewhere already that you can contact support individually over this issue. If you feel you deserve more, I'd suggest that course of action.

    As for me, I'm happy with the citation. It will probably go straight onto next events threshold, as I like to fully fuse them immediately for either a useful spot in my crew or cryo to make space. Assuming, that is, the threshold card is the new crew, which it usually is.
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Check out our website to find out more:
    https://wiki.tenforwardloungers.com/
  • This Sisko1This Sisko1 ✭✭✭✭✭
    I'm so mad I wasted money on surak and he is completely useless because I couldn't have used him in phase 2.

    hai3e7m9zetx.png

    Plus if he was working right I bet I could have gotten 30-45 more rare rewards which would have been 8-12k more in points.

    jslctx7idhbp.png

    So basically I got a useless crew who is my best science base guy and I could have 'maybe' competed for the next tier which would have given me an additional 100 merits. Which this all assumes everyone wouldnt have done the exact same or similar in the event.

    Oh wait, I'm not mad at the results. I think it's just more of a frustration with other issues that have occurred recently.
  • Average GuyAverage Guy ✭✭✭✭
    I'm so mad I wasted money on surak and he is completely useless because I couldn't have used him in phase 2.

    hai3e7m9zetx.png

    Plus if he was working right I bet I could have gotten 30-45 more rare rewards which would have been 8-12k more in points.

    jslctx7idhbp.png

    So basically I got a useless crew who is my best science base guy and I could have 'maybe' competed for the next tier which would have given me an additional 100 merits. Which this all assumes everyone wouldnt have done the exact same or similar in the event.

    Oh wait, I'm not mad at the results. I think it's just more of a frustration with other issues that have occurred recently.

    Nice crew. 😀. Can I have some?
  • This Sisko1This Sisko1 ✭✭✭✭✭
    No, you must save your money for nice trips, cars, gifts, or bills :)
  • No, you must save your money for nice trips, cars, gifts, or bills :)

    Wait ... you want us to (FF) this Sisko1?

    I see you are currently 3 stars. Are you 3/4* or 3/5*?
    if 4, I’ll use my purple citation on you
  • Good compensation! I have many 3/4* characters who could benefit from this!
  • Jim SteeleJim Steele ✭✭✭✭✭
    I think I would have rather had the 18k honour, 1 SR citation isn't going to make a dent in the otherwise useless voyage crew.

    I did think about raising a ticket but as @(FF) This Sisko1 points out; for 100 extra merits there really is no point!

    Jim

    DB: Do Better
  • IronagedaveIronagedave ✭✭✭✭✭
    Very happy with a free citation but if you were only gunning for just threshold and com rewards you definitely would be. I would have thought Chrons may have been more suitable to ease the burnout but certainly a citation is equally fair and long lasting, so I applaud DB in that respect.

    The only gripe I could possibly have is facing the voyage type dilemma i'm now faced with:
    You have a Super Rare Citation do you:
    a) "add it to Lucien (to make 2/4)" b) "save it till you get Jannar" or other preferred voyage crew C) "add to Moogie or another 3/4 faction crew later down the road"

    Remember the decision you make here may have serious consequences further down the line.
    [was on Sabbatical/Hiatus] Currently a trialist at Galaxy SquadronSTAY SAFE and KBO
  • Thanks! I used it to immortalize my Keras from this past mega event. fairly safe choice portal-wise.
  • [TLA]  84wb[TLA] 84wb ✭✭✭
    I have sent a ticket to CS, but that compensation is really great! Great move by DB!
    Interested in being part of the TLA fun?
  • Jim SteeleJim Steele ✭✭✭✭✭
    edited May 2018
    Teammate got bumped two places enough to get Picard. I finished above 500 but wouldnt get another copy of picard for the same bug. Seems unfair to me.

    Jim
    DB: Do Better
This discussion has been closed.