Aside from the fact that you addressed your answers to the anonymous poster, and not myself, the one who asked them repeatedly, it is good to finally receive a response, @STT Community . I will address each one separately.
● Who was the cheater? We will not disclosure the Cheaters name but he was seen changing his name on the leaderboards mocking other players
I do not understand protecting a player who not only cheated, but was also permanently banned. It would go a long way towards good faith and transparency to just name the player. Privacy laws or libel concerns would not apply in this case. It would seem to serve no purpose and only make players feel like we are being kept in the dark. It also doesn't address the fact that multiple people were accused, which I will address further below.
@guest_1677442946962966
● Were any other people found to be cheating or just the one? It takes a heavy amount of resources ton investigate this kind of accusations, which means the team stops working on improving other areas of the game. But, we highly encourage you to report us specific players of practicing unfair gameplay
That was a non-answer if I've ever heard one. Why the evasiveness? It was a simple yes or no question. This just reeks of deceptiveness and excuse making.
Your non-answer seems to imply that no one else was even investigated, let alone found to be cheating. Considering there was multiple players accused of cheating in this thread alone, that is extremely underwhelming and unacceptable. How are players supposed to be able to have any faith in your system being fair if no one else was even looked into?
Also, if it requires so many resources to investigate, then something needs to change on your end. There has to be a way to better way to police the game internally. The onus should not be on players to investigate and report cheaters. That is YOUR job. Not ours.
● Was the cheating happening during only one event (unlikely) or multiple? We've found on multiple events, and we mentioned that those being affected can look for compensation with our CS team
This seems to contradict your first response, or at the very least, muddy the waters. You said the cheater was changing their name to mock players during the event. That seems to imply that it was only during the event the player was using their name to troll players. This is another reason why it seems so silly to not just name the cheater.
Furthermore, you do not say WHICH events that were affected by the cheating. Do you have any intention of letting us know how many and which events were affecting by the cheater?
Aside from the fact that it seems insulting that players who were affected should have to chase down compensation, how are we supposed to know when/if/who was affected, if you won't even be clear on which events were in question? How can CS tickets even be created to get what is fair if you won't even tell us which events are affected?
@guest_1677442946962966
● What is being done to ensure that there isn't a lapse in observation/oversight for a long period again? Holidays shouldn't be an excuse. What steps are being taken to prevent a similar situation from escalating like this one did? This one was an exception since the entire Community team was out, we've established rotations inside of the team on holiday season to avoid this happening again
While it doesn't change the fact that there never should have been a time when no one from your team was available, this is appreciated as it seems you are at least taking it seriously enough to make sure it does not happen again.
It does not however excuse how long it took to finally be dealt with, nor for how long it took to finally get answers. Your company has to do better.
Also, I did ask in the past why players had to copy and paste announcements from other sources (such as Discord) instead of you making announcements here on the forum, or in-game, as has been traditionally done. Multiple times during this fiasco, things were posted onto Discord instead of being responded to here. It seems counterproductive to expect players to download an addition app, when you have a built in forum of your own here. Not to mention, the message system in-game.
These should not be ignored, and it is concerning to see, especially when now you are making a push for players to join ANOTHER app, as seen on the welcome message where you are pushing WhatsApp. This will only muddy the communication issues further, and is not helpful when players already feel ignored.
Will you commit to ensuring that these messages/announcements continue to also be posted to the forum and in-game messaging systems?
I am curious though, why that player is still listed as the winner of that event on the leaderboard. Shouldn’t the individual have been removed from the leaderboard, especially since it clearly was not won honestly?
This is another fair question, and I hope a response will be coming soon.
I still don't think that these steps go far enough to compensate players for all the issues, frustration and effort in having to drag out a proper response to all of this. We had to expend a lot of time and energy to get answers that should have been forthcoming and professionally handled MUCH SOONER. This also doesn't address how the delays, evasiveness and to put it bluntly, incompetent way this situation was handled caused even further player mistrust and lost faith. Nor does it address the significant loss that having the Big Book taken down in response causes.
What is being done to compensate us for all of the above, and to give players a real sense that this is being taken seriously, to ensure that real change will happen, and this isn't going to happen again?
Wow @STT Community -
You have banned the known cheater, SSR Callimachus, for cheating in multiple events.
Top work. They have another account doing just fine and playing. Unless someone is just having a go overthere in SSR, it is right obvious to me that it was just a paper ban to shut everyone up, and you let your paying player back on another account.
Clearly the message is there are no consequences for cheating here.
Once again, @STT Community has gone radio silent and not addressed concerns from players, including the fact that seemingly the banned cheater is still active in the game. Outstanding.
Um, changing your playername to troll is not difficult.
"In the short run, the game defines the players. But in the long run, it's us players who define the game." — Nicky Case, The Evolution of Trust
I was trying to do it this morning for the first time at 75k. The icon I have to move was half the width of my fat thumb, so i could see it as I'm moving it, I didn't have my glasses on, so it was out of focus.
When I'm not wearing glasses, I cannot read much of the small game text, but I know the routine.
Serious suggestion, make it so that the test does not kick in until 350k when threshold rewards have been completed.
So chuffed that Customer Support has removed all cheaters and solved that ugly mess from a few months ago! They had to learned their lesson!
They'd have to be daft to try and get top 100 and show up on someone's radar. Good show!
The account is gone so the person would have to start at day one and acquire everything all over again. The only way to ban the player is by IP address or perhaps by device (if detectable). The only (remote) downside is if there is another person that plays the game with the same IP address and/or the same device.
Not quite, you'll find multiple top players have multiple accounts, for their own reasons, to help their fleet or join other fleets for Intel, since the game has been running so long having multiple accounts at level 99 is not unusual
Aside from the fact that you addressed your answers to the anonymous poster, and not myself, the one who asked them repeatedly, it is good to finally receive a response, @STT Community . I will address each one separately.
● Who was the cheater? We will not disclosure the Cheaters name but he was seen changing his name on the leaderboards mocking other players
I do not understand protecting a player who not only cheated, but was also permanently banned. It would go a long way towards good faith and transparency to just name the player. Privacy laws or libel concerns would not apply in this case. It would seem to serve no purpose and only make players feel like we are being kept in the dark. It also doesn't address the fact that multiple people were accused, which I will address further below.
@guest_1677442946962966
● Were any other people found to be cheating or just the one? It takes a heavy amount of resources ton investigate this kind of accusations, which means the team stops working on improving other areas of the game. But, we highly encourage you to report us specific players of practicing unfair gameplay
That was a non-answer if I've ever heard one. Why the evasiveness? It was a simple yes or no question. This just reeks of deceptiveness and excuse making.
Your non-answer seems to imply that no one else was even investigated, let alone found to be cheating. Considering there was multiple players accused of cheating in this thread alone, that is extremely underwhelming and unacceptable. How are players supposed to be able to have any faith in your system being fair if no one else was even looked into?
Also, if it requires so many resources to investigate, then something needs to change on your end. There has to be a way to better way to police the game internally. The onus should not be on players to investigate and report cheaters. That is YOUR job. Not ours.
● Was the cheating happening during only one event (unlikely) or multiple? We've found on multiple events, and we mentioned that those being affected can look for compensation with our CS team
This seems to contradict your first response, or at the very least, muddy the waters. You said the cheater was changing their name to mock players during the event. That seems to imply that it was only during the event the player was using their name to troll players. This is another reason why it seems so silly to not just name the cheater.
Furthermore, you do not say WHICH events that were affected by the cheating. Do you have any intention of letting us know how many and which events were affecting by the cheater?
Aside from the fact that it seems insulting that players who were affected should have to chase down compensation, how are we supposed to know when/if/who was affected, if you won't even be clear on which events were in question? How can CS tickets even be created to get what is fair if you won't even tell us which events are affected?
@guest_1677442946962966
● What is being done to ensure that there isn't a lapse in observation/oversight for a long period again? Holidays shouldn't be an excuse. What steps are being taken to prevent a similar situation from escalating like this one did? This one was an exception since the entire Community team was out, we've established rotations inside of the team on holiday season to avoid this happening again
While it doesn't change the fact that there never should have been a time when no one from your team was available, this is appreciated as it seems you are at least taking it seriously enough to make sure it does not happen again.
It does not however excuse how long it took to finally be dealt with, nor for how long it took to finally get answers. Your company has to do better.
Also, I did ask in the past why players had to copy and paste announcements from other sources (such as Discord) instead of you making announcements here on the forum, or in-game, as has been traditionally done. Multiple times during this fiasco, things were posted onto Discord instead of being responded to here. It seems counterproductive to expect players to download an addition app, when you have a built in forum of your own here. Not to mention, the message system in-game.
These should not be ignored, and it is concerning to see, especially when now you are making a push for players to join ANOTHER app, as seen on the welcome message where you are pushing WhatsApp. This will only muddy the communication issues further, and is not helpful when players already feel ignored.
Will you commit to ensuring that these messages/announcements continue to also be posted to the forum and in-game messaging systems?
I am curious though, why that player is still listed as the winner of that event on the leaderboard. Shouldn’t the individual have been removed from the leaderboard, especially since it clearly was not won honestly?
This is another fair question, and I hope a response will be coming soon.
I still don't think that these steps go far enough to compensate players for all the issues, frustration and effort in having to drag out a proper response to all of this. We had to expend a lot of time and energy to get answers that should have been forthcoming and professionally handled MUCH SOONER. This also doesn't address how the delays, evasiveness and to put it bluntly, incompetent way this situation was handled caused even further player mistrust and lost faith. Nor does it address the significant loss that having the Big Book taken down in response causes.
What is being done to compensate us for all of the above, and to give players a real sense that this is being taken seriously, to ensure that real change will happen, and this isn't going to happen again?
Wow @STT Community -
You have banned the known cheater, SSR Callimachus, for cheating in multiple events.
Top work. They have another account doing just fine and playing. Unless someone is just having a go overthere in SSR, it is right obvious to me that it was just a paper ban to shut everyone up, and you let your paying player back on another account.
Clearly the message is there are no consequences for cheating here.
Once again, @STT Community has gone radio silent and not addressed concerns from players, including the fact that seemingly the banned cheater is still active in the game. Outstanding.
Surely block ip addresses as well as an account? @STT Community
So chuffed that Customer Support has removed all cheaters and solved that ugly mess from a few months ago! They had to learned their lesson!
They'd have to be daft to try and get top 100 and show up on someone's radar. Good show!
Aside from the fact that you addressed your answers to the anonymous poster, and not myself, the one who asked them repeatedly, it is good to finally receive a response, @STT Community . I will address each one separately.
● Who was the cheater? We will not disclosure the Cheaters name but he was seen changing his name on the leaderboards mocking other players
I do not understand protecting a player who not only cheated, but was also permanently banned. It would go a long way towards good faith and transparency to just name the player. Privacy laws or libel concerns would not apply in this case. It would seem to serve no purpose and only make players feel like we are being kept in the dark. It also doesn't address the fact that multiple people were accused, which I will address further below.
@guest_1677442946962966
● Were any other people found to be cheating or just the one? It takes a heavy amount of resources ton investigate this kind of accusations, which means the team stops working on improving other areas of the game. But, we highly encourage you to report us specific players of practicing unfair gameplay
That was a non-answer if I've ever heard one. Why the evasiveness? It was a simple yes or no question. This just reeks of deceptiveness and excuse making.
Your non-answer seems to imply that no one else was even investigated, let alone found to be cheating. Considering there was multiple players accused of cheating in this thread alone, that is extremely underwhelming and unacceptable. How are players supposed to be able to have any faith in your system being fair if no one else was even looked into?
Also, if it requires so many resources to investigate, then something needs to change on your end. There has to be a way to better way to police the game internally. The onus should not be on players to investigate and report cheaters. That is YOUR job. Not ours.
● Was the cheating happening during only one event (unlikely) or multiple? We've found on multiple events, and we mentioned that those being affected can look for compensation with our CS team
This seems to contradict your first response, or at the very least, muddy the waters. You said the cheater was changing their name to mock players during the event. That seems to imply that it was only during the event the player was using their name to troll players. This is another reason why it seems so silly to not just name the cheater.
Furthermore, you do not say WHICH events that were affected by the cheating. Do you have any intention of letting us know how many and which events were affecting by the cheater?
Aside from the fact that it seems insulting that players who were affected should have to chase down compensation, how are we supposed to know when/if/who was affected, if you won't even be clear on which events were in question? How can CS tickets even be created to get what is fair if you won't even tell us which events are affected?
@guest_1677442946962966
● What is being done to ensure that there isn't a lapse in observation/oversight for a long period again? Holidays shouldn't be an excuse. What steps are being taken to prevent a similar situation from escalating like this one did? This one was an exception since the entire Community team was out, we've established rotations inside of the team on holiday season to avoid this happening again
While it doesn't change the fact that there never should have been a time when no one from your team was available, this is appreciated as it seems you are at least taking it seriously enough to make sure it does not happen again.
It does not however excuse how long it took to finally be dealt with, nor for how long it took to finally get answers. Your company has to do better.
Also, I did ask in the past why players had to copy and paste announcements from other sources (such as Discord) instead of you making announcements here on the forum, or in-game, as has been traditionally done. Multiple times during this fiasco, things were posted onto Discord instead of being responded to here. It seems counterproductive to expect players to download an addition app, when you have a built in forum of your own here. Not to mention, the message system in-game.
These should not be ignored, and it is concerning to see, especially when now you are making a push for players to join ANOTHER app, as seen on the welcome message where you are pushing WhatsApp. This will only muddy the communication issues further, and is not helpful when players already feel ignored.
Will you commit to ensuring that these messages/announcements continue to also be posted to the forum and in-game messaging systems?
I am curious though, why that player is still listed as the winner of that event on the leaderboard. Shouldn’t the individual have been removed from the leaderboard, especially since it clearly was not won honestly?
This is another fair question, and I hope a response will be coming soon.
I still don't think that these steps go far enough to compensate players for all the issues, frustration and effort in having to drag out a proper response to all of this. We had to expend a lot of time and energy to get answers that should have been forthcoming and professionally handled MUCH SOONER. This also doesn't address how the delays, evasiveness and to put it bluntly, incompetent way this situation was handled caused even further player mistrust and lost faith. Nor does it address the significant loss that having the Big Book taken down in response causes.
What is being done to compensate us for all of the above, and to give players a real sense that this is being taken seriously, to ensure that real change will happen, and this isn't going to happen again?
Wow @STT Community -
You have banned the known cheater, SSR Callimachus, for cheating in multiple events.
Top work. They have another account doing just fine and playing. Unless someone is just having a go overthere in SSR, it is right obvious to me that it was just a paper ban to shut everyone up, and you let your paying player back on another account.
Clearly the message is there are no consequences for cheating here.
Once again, @STT Community has gone radio silent and not addressed concerns from players, including the fact that seemingly the banned cheater is still active in the game. Outstanding.
Surely block ip addresses as well as an account? @STT Community
That would make sense... so, of course they won't do it
We apologize for the delay in our response. Fair play is one of our core pillars to ensure the best possible experience for all players. Of course, issues may arise, and some players may choose not to follow the rules. In such cases, our support team will take the appropriate actions to sanction those who violate the game’s regulations.
Regarding IP bans, this decision is entirely up to our Support team and depends on the severity of the violation and whether it is a repeated offense.
Lastly, I apologize for not posting earlier. As you already know, Polo is no longer with us, and we have a new captain, Bendersama, who is working hard to get up to speed and assist you as best as possible aboard our starship.
We apologize for the delay in our response. Fair play is one of our core pillars to ensure the best possible experience for all players. Of course, issues may arise, and some players may choose not to follow the rules. In such cases, our support team will take the appropriate actions to sanction those who violate the game’s regulations.
Regarding IP bans, this decision is entirely up to our Support team and depends on the severity of the violation and whether it is a repeated offense.
Lastly, I apologize for not posting earlier. As you already know, Polo is no longer with us, and we have a new captain, Bendersama, who is working hard to get up to speed and assist you as best as possible aboard our starship.
LLAP !
What are you talking about?????
I cant find a single piece of useful information here
We apologize for the delay in our response. Fair play is one of our core pillars to ensure the best possible experience for all players. Of course, issues may arise, and some players may choose not to follow the rules. In such cases, our support team will take the appropriate actions to sanction those who violate the game’s regulations.
Regarding IP bans, this decision is entirely up to our Support team and depends on the severity of the violation and whether it is a repeated offense.
Lastly, I apologize for not posting earlier. As you already know, Polo is no longer with us, and we have a new captain, Bendersama, who is working hard to get up to speed and assist you as best as possible aboard our starship.
LLAP !
What are you talking about?????
I cant find a single piece of useful information here
We apologize for the delay in our response. Fair play is one of our core pillars to ensure the best possible experience for all players. Of course, issues may arise, and some players may choose not to follow the rules. In such cases, our support team will take the appropriate actions to sanction those who violate the game’s regulations.
Regarding IP bans, this decision is entirely up to our Support team and depends on the severity of the violation and whether it is a repeated offense.
Lastly, I apologize for not posting earlier. As you already know, Polo is no longer with us, and we have a new captain, Bendersama, who is working hard to get up to speed and assist you as best as possible aboard our starship.
LLAP !
What are you talking about?????
I cant find a single piece of useful information here
It's straightforward enough. They banned the account, the player is now using a different account. They chose not to ban the IP address, but that remains an option in the future if they start cheating again using this other account. I'm paraphrasing (obviously), but that's the gist, stripped of all the PR-speak.
The fact that they can ban based on IP addresses, and that that is an option they considered is reassuring. Although I know a lot of people would have preferred that they used that option immediately. But the guy is showing no signs of cheating on his other account (or none that I've seen reported, anyway). That screenshot of him just outside the top 100 is obviously some pretty intensive gameplay, but those scores are definitely achievable without any funny business.
Oh, and they're now on their 4th PR rep in the last 12 months or so.
We apologize for the delay in our response. Fair play is one of our core pillars to ensure the best possible experience for all players. Of course, issues may arise, and some players may choose not to follow the rules. In such cases, our support team will take the appropriate actions to sanction those who violate the game’s regulations.
Regarding IP bans, this decision is entirely up to our Support team and depends on the severity of the violation and whether it is a repeated offense.
Lastly, I apologize for not posting earlier. As you already know, Polo is no longer with us, and we have a new captain, Bendersama, who is working hard to get up to speed and assist you as best as possible aboard our starship.
LLAP !
What are you talking about?????
I cant find a single piece of useful information here
I can condense it for you.
Greetings, Captains!
LLAP !
Greetings, Captains!
More lip service, slightly more genuine than a Ferengi sales pitch. But hey, at least we can say we responded *thumbs up*
I don't know why it's seemingly so difficult to ensure that cheaters are banned, without any loopholes, nor why this company can't seem to get something so basic right. Also, it speaks volumes that they seem to be churning through community staff since Shan left.
We didn't realise how good we had it with Shan, and I wish Shan was still here. Even when the company didn't deal with things as it should, we at least felt like we were being heard. That is long since gone.
We apologize for the delay in our response. Fair play is one of our core pillars to ensure the best possible experience for all players. Of course, issues may arise, and some players may choose not to follow the rules. In such cases, our support team will take the appropriate actions to sanction those who violate the game’s regulations.
Regarding IP bans, this decision is entirely up to our Support team and depends on the severity of the violation and whether it is a repeated offense.
Lastly, I apologize for not posting earlier. As you already know, Polo is no longer with us, and we have a new captain, Bendersama, who is working hard to get up to speed and assist you as best as possible aboard our starship.
LLAP !
What are you talking about?????
I cant find a single piece of useful information here
I can condense it for you.
Greetings, Captains!
LLAP !
Greetings, Captains!
More lip service, slightly more genuine than a Ferengi sales pitch. But hey, at least we can say we responded *thumbs up*
I don't know why it's seemingly so difficult to ensure that cheaters are banned, without any loopholes, nor why this company can't seem to get something so basic right. Also, it speaks volumes that they seem to be churning through community staff since Shan left.
We didn't realise how good we had it with Shan, and I wish Shan was still here. Even when the company didn't deal with things as it should, we at least felt like we were being heard. That is long since gone.
Anyone playing Marvel Rivals knows they know how to deal with cheaters over there.
Bans are for ONE HUNDRED YEARS. Literally. If someone gets banned today, their ban ends 02/20/2125.
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
We apologize for the delay in our response. Fair play is one of our core pillars to ensure the best possible experience for all players. Of course, issues may arise, and some players may choose not to follow the rules. In such cases, our support team will take the appropriate actions to sanction those who violate the game’s regulations.
Regarding IP bans, this decision is entirely up to our Support team and depends on the severity of the violation and whether it is a repeated offense.
Lastly, I apologize for not posting earlier. As you already know, Polo is no longer with us, and we have a new captain, Bendersama, who is working hard to get up to speed and assist you as best as possible aboard our starship.
LLAP !
What are you talking about?????
I cant find a single piece of useful information here
I can condense it for you.
Greetings, Captains!
LLAP !
Greetings, Captains!
More lip service, slightly more genuine than a Ferengi sales pitch. But hey, at least we can say we responded *thumbs up*
I don't know why it's seemingly so difficult to ensure that cheaters are banned, without any loopholes, nor why this company can't seem to get something so basic right. Also, it speaks volumes that they seem to be churning through community staff since Shan left.
We didn't realise how good we had it with Shan, and I wish Shan was still here. Even when the company didn't deal with things as it should, we at least felt like we were being heard. That is long since gone.
Anyone playing Marvel Rivals knows they know how to deal with cheaters over there.
Bans are for ONE HUNDRED YEARS. Literally. If someone gets banned today, their ban ends 02/20/2125.
Maybe it's time we switched over to that game then. I've been a fan of comics as long as I've been a fan of sci-fi (and Trek specifically). I just didn't want to start a new game that would probably be a huge time trap, like this one is.
Maybe I'll just start redirecting the time and energy I spend on this game/community to that one. I clearly care more about this community than those running the game do, and it's time that changed.
We apologize for the delay in our response. Fair play is one of our core pillars to ensure the best possible experience for all players. Of course, issues may arise, and some players may choose not to follow the rules. In such cases, our support team will take the appropriate actions to sanction those who violate the game’s regulations.
Regarding IP bans, this decision is entirely up to our Support team and depends on the severity of the violation and whether it is a repeated offense.
Lastly, I apologize for not posting earlier. As you already know, Polo is no longer with us, and we have a new captain, Bendersama, who is working hard to get up to speed and assist you as best as possible aboard our starship.
LLAP !
What are you talking about?????
I cant find a single piece of useful information here
I can condense it for you.
Greetings, Captains!
LLAP !
Greetings, Captains!
More lip service, slightly more genuine than a Ferengi sales pitch. But hey, at least we can say we responded *thumbs up*
I don't know why it's seemingly so difficult to ensure that cheaters are banned, without any loopholes, nor why this company can't seem to get something so basic right. Also, it speaks volumes that they seem to be churning through community staff since Shan left.
We didn't realise how good we had it with Shan, and I wish Shan was still here. Even when the company didn't deal with things as it should, we at least felt like we were being heard. That is long since gone.
Anyone playing Marvel Rivals knows they know how to deal with cheaters over there.
Bans are for ONE HUNDRED YEARS. Literally. If someone gets banned today, their ban ends 02/20/2125.
Maybe it's time we switched over to that game then. I've been a fan of comics as long as I've been a fan of sci-fi (and Trek specifically). I just didn't want to start a new game that would probably be a huge time trap, like this one is.
Maybe I'll just start redirecting the time and energy I spend on this game/community to that one. I clearly care more about this community than those running the game do, and it's time that changed.
I tried it for a few hours. Wasn't my cup of tea. I do enjoy Marvel future Fight and am looking forward to MMA Redux. They seem to be close on it.
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
Comments
Um, changing your playername to troll is not difficult.
I was trying to do it this morning for the first time at 75k. The icon I have to move was half the width of my fat thumb, so i could see it as I'm moving it, I didn't have my glasses on, so it was out of focus.
When I'm not wearing glasses, I cannot read much of the small game text, but I know the routine.
Serious suggestion, make it so that the test does not kick in until 350k when threshold rewards have been completed.
They'd have to be daft to try and get top 100 and show up on someone's radar. Good show!
Not quite, you'll find multiple top players have multiple accounts, for their own reasons, to help their fleet or join other fleets for Intel, since the game has been running so long having multiple accounts at level 99 is not unusual
Surely block ip addresses as well as an account? @STT Community
@STT Community
That would make sense... so, of course they won't do it
We apologize for the delay in our response. Fair play is one of our core pillars to ensure the best possible experience for all players. Of course, issues may arise, and some players may choose not to follow the rules. In such cases, our support team will take the appropriate actions to sanction those who violate the game’s regulations.
Regarding IP bans, this decision is entirely up to our Support team and depends on the severity of the violation and whether it is a repeated offense.
Lastly, I apologize for not posting earlier. As you already know, Polo is no longer with us, and we have a new captain, Bendersama, who is working hard to get up to speed and assist you as best as possible aboard our starship.
LLAP !
What are you talking about?????
I cant find a single piece of useful information here
I can condense it for you.
Greetings, Captains!
LLAP !
It's straightforward enough. They banned the account, the player is now using a different account. They chose not to ban the IP address, but that remains an option in the future if they start cheating again using this other account. I'm paraphrasing (obviously), but that's the gist, stripped of all the PR-speak.
The fact that they can ban based on IP addresses, and that that is an option they considered is reassuring. Although I know a lot of people would have preferred that they used that option immediately. But the guy is showing no signs of cheating on his other account (or none that I've seen reported, anyway). That screenshot of him just outside the top 100 is obviously some pretty intensive gameplay, but those scores are definitely achievable without any funny business.
Oh, and they're now on their 4th PR rep in the last 12 months or so.
Greetings, Captains!
More lip service, slightly more genuine than a Ferengi sales pitch. But hey, at least we can say we responded *thumbs up*
I don't know why it's seemingly so difficult to ensure that cheaters are banned, without any loopholes, nor why this company can't seem to get something so basic right. Also, it speaks volumes that they seem to be churning through community staff since Shan left.
We didn't realise how good we had it with Shan, and I wish Shan was still here. Even when the company didn't deal with things as it should, we at least felt like we were being heard. That is long since gone.
Anyone playing Marvel Rivals knows they know how to deal with cheaters over there.
Bans are for ONE HUNDRED YEARS. Literally. If someone gets banned today, their ban ends 02/20/2125.
Maybe it's time we switched over to that game then. I've been a fan of comics as long as I've been a fan of sci-fi (and Trek specifically). I just didn't want to start a new game that would probably be a huge time trap, like this one is.
Maybe I'll just start redirecting the time and energy I spend on this game/community to that one. I clearly care more about this community than those running the game do, and it's time that changed.
I tried it for a few hours. Wasn't my cup of tea. I do enjoy Marvel future Fight and am looking forward to MMA Redux. They seem to be close on it.