Ads no longer available - data gathering thread
Shan
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In the hopes of finding some clues/commonalities I am starting this thread specifically for those of you who are no longer seeing ads for a long period of time.
Please use this format, if you have additional/relevant details feel free to add them, but be concise and to the point.
Ads missing since:
Device:
Operating system version:
Country:
Does you still have ads in other games?:
Please use this format, if you have additional/relevant details feel free to add them, but be concise and to the point.
Ads missing since:
Device:
Operating system version:
Country:
Does you still have ads in other games?:
0
Comments
Device: Moto G6+
Operating system: Android
Country: Argentina
Does you still have ads in other games?: Yes
Can you please add the version of your operating system, thank you!
Device: Razer Phone 2
Operating system: Android 9
Country: Germany
Does you still have ads in other games?: Yes (Empire Puzzles)
I don't know if there is maybe some sort of link from the STT account to the Google Ad ID. I have noticed that on the new device I logged in automatically and I wasn't required to play through the tutorial anymore. So STT must be connected to my Google Play ID somehow and maybe for some reason STT requires the Google Ad ID on the original device and doesn't show ads if you are playing on a new device. In other cases where people didn't change their smartphone but still lost their ads it might have resetted the Google Ad ID on their device for some reason which causes STT to think it's a new device.
But that's just guessing around.
Edit: Ads suddenly came back at April, 2nd, 2019
Operating system: Android 9 (not rooted)
Thank you, SHAN.
Device: Samsung Galaxy 9+
Operating system version: Android 9 unrooted
Country: Canada
Does you still have ads in other games?: Other apps, yes. Not currently playing other games
https://forum.disruptorbeam.com/stt/discussion/comment/151654/#Comment_151654
Link to post with OS screencaps, if it helps.
Device: Huawei Mate 10 Pro
Operating system version: Android 9
Country: Germany
Does you still have ads in other games?: Yes even those with similar concepts (i.e. "watch ad for reward")
IIRC my phone updated to Android 9 on January 14th.
My old Moto G (first gen) still has ads (with the same account).
Device: LG Tribute Dynasty
Operating system version: Android 7.1.2
Country: USA
Does you still have ads in other games?: Yes
Device: Huawei Mate 20 Pro
Operating system version: Android 9
Country: Germany
Does you still have ads in other games?: Yes (Empires & Puzzles)
Device: Google Pixel 3
Operating system version: Android 9
Country: US
Does you still have ads in other games?: I do not play other mobile games with ads.
I had an ad that was not working properly. It would fail each time and bring me back out to STT with an option to run another ad-warp. Tried again, same ad, same problem. I exited the app and cleared the cache. Ads no longer appear. I can still see ads on my other devices on the same account. Unfortunately, I do not remember which ad it was, but I think it was something medical-related?
In addition, this same thing happened when I switched to this phone from my old phone. Took a few weeks to get ads at all, then they persisted until this loss of ads.
Device: Verizon Galaxy S10
Operating system version: Android 9
Country: USA
Does you still have ads in other games?: Yes
Device: Pixel 3
Operating system version: 9
Country: US
Does you still have ads in other games?: Yes and they still appear normally in STT when I play on my old device (Pixel 2).
Device: Samsung Galaxy S9
Operating system version: Android
Country: US
Does you still have ads in other games?: Yes
No, what you provided should suffice, thank you!
Device: OnePlus 3 (A3000)
Operating system version: Android 9; Build SkyDragon with HolyDragon Kernel
Country: USA
Does you still have ads in other games?: Yes
Device: Samsung galaxy s8+
Operating system version: Android
Country: Sweden
Does you still have ads in other games? Yes
Device: Huawei P10
Operating system version: Android 9
Country: Sweden
Does you still have ads in other games?: Yes
Have reset ad-id without any change.
Device: galaxy s9
Operating system version: Android 9
Country: USA
Does you still have ads in other games?:Yes
Device: galaxy s9
Operating system version: Android 9
Country: USA
Does you still have ads in other games?:Yes
**EDIT**
Ads now showing, thank you!
4/2/19, about 8:30am CDT ads began to show again. Very thankful I can once again take advantage of this extremely helpful part of the game.
Device: Xiaomi Pocophone F1
Operating system version: Android 9 PKQ1.180729.001
Country: Belgium
Do you still have ads in other games?: Yes
March 2019 and Android 9
Right?
Device: iPhone 7 Plus, iPad 2 Mini Pro
Operating system version: iOS 12.2
Country: USA
Does you still have ads in other games?: Yes, in every other game I play
I haven’t received any ads at all either. I’ve been suspecting for a while now that some of your ad providers (particularly the ones that split the ads into 2x10 second segments and the pharmaceutical ads) have probably been blocked because they use what current security updates consider to be invasive/tracking cookies.
Also, Shan, FYI, you may want to mention to your Customer Service Team that this issue exists. I submitted a ticket via email and received a macro-like response telling me that “this sort of thing just happens sometimes,” which is clearly not the case when a large number of people are experiencing it. If you consider how many people haven’t reported the issue because they don’t know about, don’t know how, or just don’t use the forums—I imagine that must be at least 50:1 (likely much, much more) that don’t versus do, then the scope and size of the problem begins to show. I have a large number of in-game friends reporting this error, both in my fleet and in other fleets.
Thank you for listening to those of us that have been experiencing this problem and bringing awareness to DB that it is taking place.
Been missing since March 29.
Phone: iPhone 6s
OS: OSX 12.2
Country: Sweden
Ads are present in any other games I have.
I sent a support ticket under my in-game username (Azrael) and still have seen no changes to the original problem.
Device: Honor 8X
Operating system version: Android 9
Country: Austria
Does you still have ads in other games?: Yes, in most (e.g. Empires & Puzzles or Hustle Castle). I realized though that in Idle Heroes the ads are gone as well. Prior to that there was a bug there where I got the rewards instantly without the ads being shown. The next day there were no ads any more but I was thinking that they stopped them intentionally . Maybe they did not either?