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Outage 04/06

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Comments

  • AggeAgge ✭✭
    Same here :(
  • {SoCo} BenBen{SoCo} BenBen ✭✭
    Yeah, me too. :(
  • AbbyAbby ✭✭
    Same thing over here. Unfortunately, I have no other provider I could try to get access.
  • Phelan [GER]Phelan [GER] ✭
    Still can't connect in Germany :(
    Tried on steam, FB, Android and IOS.
  • bobirdbobird ✭✭
    "tracert games.disruptorbeam.com" from germany telekom... perhaps somebody could post a photo ... i ve not enough forum rights ...
    its a strange coincedence : game is down ... and then only people from gemany with one provider are not able to login and 99,9 % other stuff is function normal for this provider? i ve no others problems with games or web connections. perhaps the problem is by disruptorbeam?
  • /SSR/ Tichy/SSR/ Tichy ✭✭✭
    Looks bad
    fy7bkkj9xu2a.jpg
  • NanazazuNanazazu ✭✭
    Germany iPhone X Provider Telekom.
    Not able to log in since yesterday
  • AbbyAbby ✭✭
    bobird wrote: »
    "tracert games.disruptorbeam.com" from germany telekom... [...]

    Sorry for asking stupidly, but what does that mean?
  • guest_1054472524990467guest_1054472524990467 ✭
    18 Hours and still Not working.

    Its sad especially at the 1st Event of a Mega Event. Being unable to play for a whole day makes it almost impossible to reach my goal.

    And sorry, 2 voyage revives and 2k Honor doesn’t compensate it.
  • ]§[ Jonathan]§[ Jonathan ✭✭✭
    edited April 2019
    I am getting this error message when wifi is on (Telekom). fzb2hndbld0d.png
    I am in Germany running the English interface.
  • /SSR/ Tichy/SSR/ Tichy ✭✭✭
    Another trace, the problem seems to be between amazon and disruptor beam:

    #2: IP: 62.155.243.46
    Host: 62.155.243.46
    ISP: Deutsche Telekom AG (Deutsche Telekom AG)
    Ping:
    * * *
    * * *
    * * *
    Germany (Frankfurt am Main)
    lat: 50.1109
    lon: 8.68213

    #3: IP: 62.154.32.126
    Host: hh-ea8-i.HH.DE.NET.DTAG.DE
    ISP: Deutsche Telekom AG (Deutsche Telekom AG)
    Ping:
    * * *
    * * *
    * * *
    Germany (Hanover)
    lat: 52.3759
    lon: 9.73201

    #4: IP: 62.154.32.126
    Host: hh-ea8-i.HH.DE.NET.DTAG.DE
    ISP: Deutsche Telekom AG (Deutsche Telekom AG)
    Ping:
    * * *
    * * *
    * * *
    Germany (Hanover)
    lat: 52.3759
    lon: 9.73201

    #5: IP: 80.150.168.162
    Host: 80.150.168.162
    ISP: Deutsche Telekom AG (Deutsche Telekom AG)
    Ping:
    * * *
    * * *
    * * *
    Germany (Munich)
    lat: 48.1497
    lon: 11.585

    #6: IP: 62.115.141.112
    Host: 62.115.141.112
    ISP: TELIANET (Telia Company AB)
    Ping:
    52.1 ms TTL: 59
    37.5 ms TTL: 59
    31.7 ms TTL: 59
    United Kingdom (London)
    lat: 51.5074
    lon: -0.127758

    #7: IP: 80.91.249.10
    Host: 80.91.249.10
    ISP: TELIANET (TeliaSonera AB)
    Ping:
    69.4 ms TTL: 60
    40.8 ms TTL: 60
    46.5 ms TTL: 60
    United Kingdom (London)
    lat: 51.5074
    lon: -0.127758

    #8: IP: 62.115.113.20
    Host: 62.115.113.20
    ISP: TELIANET (Telia Company AB)
    Ping:
    112 ms TTL: 249
    112 ms TTL: 249
    114 ms TTL: 249
    United Kingdom (London)
    lat: 51.5074
    lon: -0.127758

    #9: IP: 62.115.119.229
    Host: 62.115.119.229
    ISP: TELIANET (Telia Company AB)
    Ping:
    179 ms TTL: 249
    180 ms TTL: 249
    180 ms TTL: 249
    United Kingdom (London)
    lat: 51.5074
    lon: -0.127758

    #10: IP: 213.248.101.158
    Host: a100-ic-301289-sjo-b21.c.telia.net
    ISP: Telia Company AB (Telia Company AB)
    Ping:
    * * *
    * * *
    * * *
    United States (San Jose)
    lat: 37.3382
    lon: -121.886

    #11: IP: 54.240.242.48
    Host: 54.240.242.48
    ISP: Amazon Technologies Inc. (Amazon.com, Inc.)
    Ping:
    * * *
    * * *
    * * *
    United States (Seattle)
    lat: 47.6155
    lon: -122.336

    #12: IP: 54.240.242.57
    Host: 54.240.242.57
    ISP: Amazon Technologies Inc. (Amazon.com, Inc.)
    Ping:
    * * *
    * * *
    * * *
    United States (Seattle)
    lat: 47.6155
    lon: -122.336

    #13: IP: 52.93.130.26
    Host: 52.93.130.26
    ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
    Ping:
    * * *
    * * *
    * * *
    United States (Seattle)
    lat: 47.6223
    lon: -122.336

    #14: IP: 52.93.12.230
    Host: 52.93.12.230
    ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
    Ping:
    * * *
    * * *
    * * *
    United States (Seattle)
    lat: 47.6223
    lon: -122.336

    #15: IP: 52.93.12.219
    Host: 52.93.12.219
    ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
    Ping:
    * * *
    * * *
    * * *
    United States (Seattle)
    lat: 47.6223
    lon: -122.336

    #16: IP: 52.93.12.75
    Host: 52.93.12.75
    ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
    Ping:
    * * *
    * * *
    * * *
    United States (Seattle)
    lat: 47.6223
    lon: -122.336

    #17: IP: 52.93.12.74
    Host: 52.93.12.74
    ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
    Ping:
    * * *
    * * *
    * * *
    United States (Seattle)
    lat: 47.6223
    lon: -122.336

    #18: IP: 52.93.12.93
    Host: 52.93.12.93
    ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
    Ping:
    * * *
    * * *
    * * *
    United States (Seattle)
    lat: 47.6223
    lon: -122.336

    #19: IP: 54.239.48.181
    Host: 54.239.48.181
    ISP: Amazon.com, Inc. (Amazon Technologies Inc)
    Ping:
    * * *
    * * *
    * * *
    United States (Portland)
    lat: 45.5235
    lon: -122.676

    #20: IP: stt.disruptorbeam.com
    Host: stt.disruptorbeam.com
    ISP: Amazon Technologies Inc. (Amazon.com, Inc.)
    Ping:
    11463 ms (TCP)
    United States (Portland)
    lat: 45.5231
    lon: -122.676
  • HaBlackHaBlack ✭✭✭✭✭ 
    C:\ping games.disruptorbeam.com

Pinging production-platform-alb-1622574438.us-west-2.elb.amazonaws.com [54.148.123.236] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 54.148.123.236:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)



C:\tracert games.disruptorbeam.com

Tracing route to production-platform-alb-1622574438.us-west-2.elb.amazonaws.com [54.148.123.236]
over a maximum of 30 hops:

  1    <1 ms    <1 ms     1 ms  speedport.ip [192.168.1.1]
  2    23 ms    18 ms    19 ms  172.29.252.64
  3    18 ms    18 ms    18 ms  172.29.18.217
  4    17 ms    18 ms    17 ms  gtr11-htr11.ip.t-com.hr [195.29.110.146]
  5    26 ms    27 ms    27 ms  te0-1-0-6.rcr21.zag01.atlas.cogentco.com [149.6.30.153]
  6    27 ms    27 ms    27 ms  be3465.ccr52.vie01.atlas.cogentco.com [154.54.59.193]
  7    33 ms    32 ms    33 ms  be3462.ccr22.muc03.atlas.cogentco.com [154.54.59.182]
  8    39 ms    38 ms    38 ms  be2960.ccr42.fra03.atlas.cogentco.com [154.54.36.253]
  9    45 ms    45 ms    45 ms  be2814.ccr42.ams03.atlas.cogentco.com [130.117.0.141]
 10   193 ms   193 ms   193 ms  be2249.ccr41.ams03.atlas.cogentco.com [154.54.36.213]
 11   188 ms   189 ms   189 ms  be2182.ccr21.lpl01.atlas.cogentco.com [154.54.77.246]
 12   196 ms   196 ms   195 ms  be3042.ccr21.ymq01.atlas.cogentco.com [154.54.44.162]
 13   193 ms   193 ms   193 ms  be3259.ccr31.yyz02.atlas.cogentco.com [154.54.41.205]
 14   189 ms   189 ms   188 ms  be2993.ccr21.cle04.atlas.cogentco.com [154.54.31.225]
 15   196 ms   195 ms   196 ms  be2717.ccr41.ord01.atlas.cogentco.com [154.54.6.221]
 16   192 ms   193 ms   193 ms  be2831.ccr21.mci01.atlas.cogentco.com [154.54.42.165]
 17   193 ms   192 ms   192 ms  be3035.ccr21.den01.atlas.cogentco.com [154.54.5.89]
 18   189 ms   189 ms   189 ms  be3037.ccr21.slc01.atlas.cogentco.com [154.54.41.145]
 19   189 ms   189 ms   190 ms  be3109.ccr21.sfo01.atlas.cogentco.com [154.54.44.137]
 20   189 ms   189 ms   189 ms  be3669.ccr41.sjc03.atlas.cogentco.com [154.54.43.10]
 21   188 ms   189 ms   188 ms  38.88.224.186
 22   193 ms   194 ms   193 ms  52.93.70.178
 23   195 ms   196 ms   196 ms  54.240.242.39
 24     *        *        *     Request timed out.
 25     *        *      253 ms  52.93.130.2
 26     *        *        *     Request timed out.
 27   241 ms     *      248 ms  52.93.12.114
 28   242 ms   250 ms   242 ms  52.93.12.192
 29     *      236 ms   237 ms  52.93.12.177
 30     *        *        *     Request timed out.

Trace complete.

    I'm on Telekom and everything is working fine except when trying to connect to IPs starting with 54, which interestingly is DB
    PlayingSince: 2016-09-16Can we get some more characters from TAS?We finally have Caitians in the game!Character wishlist:
    • Lieutenant M'Ress - got her
    • Amanda Rogers - got her
    • Admiral S'rrel from Star Trek IV: The Voyage Home - not in the game yet
    • Agmar - not in the game yet
    • M'yra - not in the game yet
  • BiolectraBiolectra ✭
    Game down for me since yesterday afternoon.
    I was able to log in for some minutes in the evening, but the game was unplayable slow.
    Location Germany with provider telekom too.
  • guest_497331963117568guest_497331963117568 ✭
    18+ hours now. I was around 500th and nie i am pissed. I think the rura phente Boss ist Minimum for compensation for this mess
  • [MiT] Beelze[MiT] Beelze ✭✭
    Now I use a (free) VPN provider. It works for me.
  • ]§[ Jonathan]§[ Jonathan ✭✭✭
    Great idea, thank you!
    guest_679596417802241 wrote: »
    Now I use a (free) VPN provider. It works for me.

  • KayJay47KayJay47 ✭✭✭
    Still not working here, either. It's been almost 20 hours. I was at rank 836 before the outage. CS didn't even read my ticket, just gave me the generalized spiel about what compensation has been sent out.
  • /SSR/ Tichy/SSR/ Tichy ✭✭✭
    edited April 2019
    HaBlack wrote: »
    I'm on Telekom and everything is working fine except when trying to connect to IPs starting with 54, which interestingly is DB

    I think those IP's belong to amazon services where DB is at home.
    The Problem seems to be at Telianet though, no clue how to get someone to look into the problem.
  • ImoklesImokles ✭✭✭
    I am also connecting through a VPN provider. Still not possible otherwise for almost a full day now. This event can now legitimately be renamed to "The stolen days".
  • /SSR/ Tichy/SSR/ Tichy ✭✭✭
    Login seems to be working now, finally
  • {SoCo} BenBen{SoCo} BenBen ✭✭
    Yeah, finally, after almost a whole day...
  • [GM] Duncan Idaho[GM] Duncan Idaho ✭✭
    Great. Just lust 4000 ranks in the event. I guess that was it for me.
  • ImoklesImokles ✭✭✭
    Yes, login finally works again for me as well.
  • KayJay47KayJay47 ✭✭✭
    Finally! Yes, I can log in as well now. I just hope that the problem has been solved for good!
  • CPT Clearwater [OBS31]CPT Clearwater [OBS31] ✭✭
    Everything is fine again. Thanks for your efforts!
  • Cpt CaoticCpt Caotic ✭✭
    Too late, mmuuuuch to late, but wait...
    now i can airlock my 1/4 kira with the kira and the two lorca's fromfrom the com
    place 3000 or better? Meh
    (Not sure what to do with the new 5*, 550honor seems bit poor)
  • BiolectraBiolectra ✭
    Working again!
  • AbbyAbby ✭✭
    Same here :)
  • {SoCo} BenBen{SoCo} BenBen ✭✭
    And it's down again...
  • CodecCodec ✭
    edited April 2019
    Worked for a couple of hours and its down again. 😒
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