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Outage 04/06

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Comments

  • ShanShan ✭✭✭✭✭
    edited April 2019
    Hi everyone, thank you for the reports and the trace routes.
    I am sorry this affected so many of you. I will bring this to the attention of our ops team but this is likely something that is out of our control :(
  • [GM] Duncan Idaho[GM] Duncan Idaho ✭✭
    I have the same error again today (my last login was at ~2PM) - is it just me or does anybody else has this problem, too?
  • Cpt CaoticCpt Caotic ✭✭
    Yes, down again
  • UluruUluru ✭✭✭
    Here in Germany too
  • ShanShan ✭✭✭✭✭
    From a browser and via your regular connection could you try to access: https://thorium.disruptorbeam.com/
  • muZ [73BS]muZ [73BS] ✭✭
    Yes

    Can't log in, but i get pushmessages for shuttlemissions.
  • [GM] Duncan Idaho[GM] Duncan Idaho ✭✭
    edited April 2019
    @Shan: tested your link but i cannot get any sort of connection.
    It is just loading without getting any results.

    Here the tracert to stt.
    q7ilcloy80cd.png
  • muZ [73BS]muZ [73BS] ✭✭
    [GM] Duncan Idaho wrote: »
    @Shan: tested your link but i cannot get any sort of connection.
    It is just loading without getting any results.

    Here the tracert to stt.

    @[GM] Duncan how do you get this?
    Is it just the Ping command in DOS Prompt?
  • [GM] Duncan Idaho[GM] Duncan Idaho ✭✭
    @muZ [73BS]
    The dos command is:
    tracert games.disruptorbeam.com

    It displays the route to your destination (or like in this case where the route is interrupted)
  • [RR] Boldly Jaxed[RR] Boldly Jaxed ✭✭
    edited April 2019
    Down for me again.....bye bye event.
    After first outage, I just wanted to go for treshold, now that is even too fast fetched....
    Will complain with Deutsche Telekom, I noticed a general sluggish connection with them.
  • ShanShan ✭✭✭✭✭
    So trying to ping the game will not yield any good results as there are protections in place to not allow that.

    So far everything points to an ISP issue so contacting your ISP might help get some clarification on the issue.

  • ShanShan ✭✭✭✭✭
    edited April 2019
    So I have all the info in hand, for those who were or are still affected, could you please let me know where you are located in Germany and what your ISP is please?
  • UluruUluru ✭✭✭
    Germany - Telekom
  • muZ [73BS]muZ [73BS] ✭✭
    edited April 2019
    Shan wrote: »
    ... you are located in Germany and what you ISP is please?

    South germany - ISP home: Telekom , ISP Mobile: T-Mobile

    (everything else works just fine)
  • [GM] Duncan Idaho[GM] Duncan Idaho ✭✭
    South Germany - ISP is Telekom for Mobile and Home
  • [S47] ELiL[S47] ELiL ✭✭✭
    South Germany
    Telekom (home - wifi)

    mobile is telefonica, which works but is pretty slow.
  • CodecCodec ✭
    North germany - ISP home: Telekom , ISP Mobile: T-Mobile
  • bobirdbobird ✭✭
    north germany - isp home: Telekom & ISP Mobile:T-Mobile
  • CodecCodec ✭
    It is the First Time I am really thinking about unstalling the Game.
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    edited April 2019
    I can varify the same issues when using mobile access as well, provider is Telekom(or as formerly known T-Mobile, but its just Telekom now.)
    •SSR Delta Flyers•
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    edited April 2019
    Codec wrote: »
    It is the First Time I am really thinking about unstalling the Game.

    Changing ur internet provider would prob be the better solution, since this is not DBs fault at all.

    My DSL WiFi is on Vodafone and running fine, but nxt time it can be the other way around. So i really feel sorry for everyone affected and hope it gets resolved soon.
    •SSR Delta Flyers•
  • ShanShan ✭✭✭✭✭
    As I am not familiar with German providers, is Telekom the same as Deutsche Telekom?
  • [S47] ELiL[S47] ELiL ✭✭✭
    Shan wrote: »
    As I am not familiar with German providers, is Telekom the same as Deutsche Telekom?

    Yes
  • CramCram ✭
    edited April 2019
    Yes, Telekom is Deutsche Telekom AG.

    Same Problem like yesterday (Northgermany, Telekom)
    Everything else runs well!)
  • ShanShan ✭✭✭✭✭
    Thank you!
    I am very sorry this is happening again.
  • Alexej ShigenAlexej Shigen ✭
    I am using the Opera browser on my PC - thanks to it's VPN-mode I am able to play.
  • /SSR/ Tichy/SSR/ Tichy ✭✭✭
    Center Germany, Telekom
    #2: IP: 192.168.2.1
Host: speedport.ip
ISP: N/A
Ping:
2.13 ms TTL: 63
32.2 ms TTL: 63
2.20 ms TTL: 63
N/A
lat: 0.0
lon: 0.0

#3: IP: 62.154.32.129
Host: hh-ea8-i.HH.DE.NET.DTAG.DE
ISP: Deutsche Telekom AG (Deutsche Telekom AG)
Ping:
* * *
* * *
* * *
Germany (Hanover)
lat: 52.3759
lon: 9.73201

#4: IP: 62.154.32.129
Host: hh-ea8-i.HH.DE.NET.DTAG.DE
ISP: Deutsche Telekom AG (Deutsche Telekom AG)
Ping:
* * *
* * *
* * *
Germany (Hanover)
lat: 52.3759
lon: 9.73201

#5: IP: 80.150.168.162
Host: 80.150.168.162
ISP: Deutsche Telekom AG (Deutsche Telekom AG)
Ping:
* * *
* * *
* * *
Germany (Munich)
lat: 48.1497
lon: 11.585

#6: IP: 62.115.141.112
Host: 62.115.141.112
ISP: TELIANET (Telia Company AB)
Ping:
114 ms TTL: 58
39.1 ms TTL: 58
93.9 ms TTL: 58
United Kingdom (London)
lat: 51.5074
lon: -0.127758

#7: IP: 80.91.249.10
Host: 80.91.249.10
ISP: TELIANET (TeliaSonera AB)
Ping:
52.9 ms TTL: 59
48.9 ms TTL: 59
49.0 ms TTL: 59
United Kingdom (London)
lat: 51.5074
lon: -0.127758

#8: IP: 62.115.113.20
Host: 62.115.113.20
ISP: TELIANET (Telia Company AB)
Ping:
118 ms TTL: 248
122 ms TTL: 248
145 ms TTL: 248
United Kingdom (London)
lat: 51.5074
lon: -0.127758

#9: IP: 62.115.119.229
Host: 62.115.119.229
ISP: TELIANET (Telia Company AB)
Ping:
216 ms TTL: 248
288 ms TTL: 248
226 ms TTL: 248
United Kingdom (London)
lat: 51.5074
lon: -0.127758

#10: IP: 213.248.101.158
Host: a100-ic-301289-sjo-b21.c.telia.net
ISP: Telia Company AB (Telia Company AB)
Ping:
* * *
* * *
* * *
United States (San Jose)
lat: 37.3382
lon: -121.886

#11: IP: 54.240.242.8
Host: 54.240.242.8
ISP: Amazon Technologies Inc. (Amazon.com, Inc.)
Ping:
* * *
* * *
* * *
United States (Seattle)
lat: 47.6155
lon: -122.336

#12: IP: 54.240.242.15
Host: 54.240.242.15
ISP: Amazon Technologies Inc. (Amazon.com, Inc.)
Ping:
* * *
* * *
* * *
United States (Seattle)
lat: 47.6155
lon: -122.336

#13: IP: 52.93.130.4
Host: 52.93.130.4
ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
Ping:
* * *
* * *
* * *
United States (Seattle)
lat: 47.6223
lon: -122.336

#14: IP: 52.93.12.112
Host: 52.93.12.112
ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
Ping:
* * *
* * *
* * *
United States (Seattle)
lat: 47.6223
lon: -122.336

#15: IP: 52.93.12.111
Host: 52.93.12.111
ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
Ping:
* * *
* * *
* * *
United States (Seattle)
lat: 47.6223
lon: -122.336

#16: IP: 52.93.12.146
Host: 52.93.12.146
ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
Ping:
* * *
* * *
* * *
United States (Seattle)
lat: 47.6223
lon: -122.336

#17: IP: 52.93.12.171
Host: 52.93.12.171
ISP: Amazon Technologies Inc. (Amazon Technologies Inc)
Ping:
* * *
* * *
* * *
United States (Seattle)
lat: 47.6223
lon: -122.336

#18: IP: stt.disruptorbeam.com
Host: stt.disruptorbeam.com
ISP: Amazon Technologies Inc. (Amazon.com, Inc.)
Ping:
10379 ms (TCP)
United States (Portland)
lat: 45.5231
lon: -122.676

    Opening thorium on the desk via DSL doesn't work.
    Going mobile via o2 works.
  • ImoklesImokles ✭✭✭
    I'm also affected again. Northern Germany, Telekom (both DSL and mobile). What works for me is to use a free-of-charge VPN app on iOS (Betternet). It's notably slower, but it works.
  • guest_1089159482966024guest_1089159482966024 ✭
    My gf and I have been affected yesterday and today again. Telekom for Wifi in center Germany. Telekom on mobile for me (not working), Vodafone on mobile for her (working)
  • AbbyAbby ✭✭
    South Germany, Telekom for WiFi and Mobile, the game stopped running at my mobile around 15.30 UTC. I only came home and checked Steam right now, but this doesn't work either (same situation like yesterday).
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