Greetings Captains, I'll make sure to pass your thoughts to the team. We really hope to fix this issue in order to avoid situations like this one. We apologize for the inconvenience, and I'll try to get something for you Captains. LLAP
What's the latest on this?
Any compensation
After meeting yesterday with the team, I brought up the issues you Captains have encountered. The devs are considering a compensation plan for upcoming scenarios like this as well as a possible compensation for the inconveniences created in this one too. As soon as I have the final word, I'll update you. LLAP
Thank you for addressing the issue. Thank you for letting them know. Thank you for letting us know.
Greetings Captains, I'll make sure to pass your thoughts to the team. We really hope to fix this issue in order to avoid situations like this one. We apologize for the inconvenience, and I'll try to get something for you Captains. LLAP
What's the latest on this?
Any compensation
After meeting yesterday with the team, I brought up the issues you Captains have encountered. The devs are considering a compensation plan for upcoming scenarios like this as well as a possible compensation for the inconveniences created in this one too. As soon as I have the final word, I'll update you. LLAP
It's been almost a week since the event ended. We still have heard nothing. This is exactly why people have lost faith in this game.
Greetings Captains, I'll make sure to pass your thoughts to the team. We really hope to fix this issue in order to avoid situations like this one. We apologize for the inconvenience, and I'll try to get something for you Captains. LLAP
What's the latest on this?
Any compensation
After meeting yesterday with the team, I brought up the issues you Captains have encountered. The devs are considering a compensation plan for upcoming scenarios like this as well as a possible compensation for the inconveniences created in this one too. As soon as I have the final word, I'll update you. LLAP
Over a week now.....
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
Greetings Captains, I pushed another reminder to the team. Since they are working on the last touches for features and changes for the next stream that could be the reason as why you haven't heard from us yet. We certainly want to provide you with the best option we can, more updates will follow this week. Again sorry for the long wait and inconvenience from last week. LLAP
Hey all, sorry for the delay. If you have ranked from 1501 to 2500 in the continuing Mission event please submit a support ticket and our PS team will grant you 1 Maab. Thank you.
Hey all, sorry for the delay. If you have ranked from 1501 to 2500 in the continuing Mission event please submit a support ticket and our PS team will grant you 1 Maab. Thank you.
My question is Why do we need to send a support ticket in? Doesn't the "Team" have access to the event data? Or is this just so the "Team" doesn't have to give out to those that don't/won't take the time to send in a support ticket.
Hey all, sorry for the delay. If you have ranked from 1501 to 2500 in the continuing Mission event please submit a support ticket and our PS team will grant you 1 Maab. Thank you.
My question is Why do we need to send a support ticket in? Doesn't the "Team" have access to the event data? Or is this just so the "Team" doesn't have to give out to those that don't/won't take the time to send in a support ticket.
Just my $0.02 worth.
I can't help but remember that time someone posted and said they Pulled an Event Pack and did not get an Event Crew.
Shan checked and {pretty quickly} replied the person actually Pulled a regular Premium Pack.....
Nothing says "Customer Service" like "Make sure you grovel if you really want the Crew our problem made you miss".
There is literally a list of where everyone finished.....
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
Most of those people were probably not impacted. They were just coasting and ended where they ended. There certainly weren't 1000 people who lost out on 750 rank positions.
If you think you were impacted, send in the ticket. The post complaining about submitting a ticket already took more effort than submitting the ticket.
Most of those people were probably not impacted. They were just coasting and ended where they ended. There certainly weren't 1000 people who lost out on 750 rank positions.
If you think you were impacted, send in the ticket. The post complaining about submitting a ticket already took more effort than submitting the ticket.
Yeah. I "coasted" more than +2000 Ranks, even with the issues.
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
Most of those people were probably not impacted. They were just coasting and ended where they ended. There certainly weren't 1000 people who lost out on 750 rank positions.
If you think you were impacted, send in the ticket. The post complaining about submitting a ticket already took more effort than submitting the ticket.
I already submitted the ticket before coming here to express my thoughts.
But I guess not all of us is as special as you think you are.
Hey all, sorry for the delay. If you have ranked from 1501 to 2500 in the continuing Mission event please submit a support ticket and our PS team will grant you 1 Maab. Thank you.
Had the game been working properly, I would have easily gotten in the top 1500. I place consistently within the top 1500. The only reason I did not was because the game was broken. Again.
Unfortunately, because of these extensive issues, I placed just outside of 2500 for the skirmish. Literally a battle or two more would have gotten me in. It is hardly fair to penalise players for issues with your system. Especially since you are already compensating people affected by this issue.
Also, the arbitrary cutoff of 2500 is based on what exactly? This isn't a great crew. Outside of the Convergence Day month-long event, he has little value. Why not just award him to anyone who participated? You've given out better crew to everyone for much less.
The event is already over. I already lost the benefit of that crew in the event that followed. So it's too late to even use him in the galaxy event. Despite this handicap, I still placed top 1500 in that event.
Getting the crew now would only be fair so I'm not penalised in the month-long event too. I cannot complete the event without that crew, and that is not my fault.
Again, the issues were on your end, not mine. It is very frustrating to run into these problems more often than not. For the same of player engagement and satisfaction, not to mention just good customer service, it seems worth it just to award Maab to everyone affected.
Please do the right thing and fix this properly, @WRG Ben
Hey all, sorry for the delay. If you have ranked from 1501 to 2500 in the continuing Mission event please submit a support ticket and our PS team will grant you 1 Maab. Thank you.
Had the game been working properly, I would have easily gotten in the top 1500. I place consistently within the top 1500. The only reason I did not was because the game was broken. Again.
Unfortunately, because of these extensive issues, I placed just outside of 2500 for the skirmish. Literally a battle or two more would have gotten me in. It is hardly fair to penalise players for issues with your system. Especially since you are already compensating people affected by this issue.
Also, the arbitrary cutoff of 2500 is based on what exactly? This isn't a great crew. Outside of the Convergence Day month-long event, he has little value. Why not just award him to anyone who participated? You've given out better crew to everyone for much less.
The event is already over. I already lost the benefit of that crew in the event that followed. So it's too late to even use him in the galaxy event. Despite this handicap, I still placed top 1500 in that event.
Getting the crew now would only be fair so I'm not penalised in the month-long event too. I cannot complete the event without that crew, and that is not my fault.
Again, the issues were on your end, not mine. It is very frustrating to run into these problems more often than not. For the same of player engagement and satisfaction, not to mention just good customer service, it seems worth it just to award Maab to everyone affected.
Please do the right thing and fix this properly, @WRG Ben
We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.
We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.
Is the text too small on the room?!?!?
Start with posts immediately before yours. One of which specifically tagged you.....
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.
Is the text too small on the room?!?!?
Start with posts immediately before yours. One of which specifically tagged you.....
BINGO.
And this is why I have lost faith in the game. And as people here know, I used to be one of its biggest supporters. I usually found positive in even their worst performances. To the point some people even accused me of being WRG/TP staff, because I tried to give them the benefit of the doubt.
I regret that faith and those efforts now.
Giving out a mediocre tier 5 card, with next to no event value as event crew, due to it being a one off character, won't break the game. Especially after the event in which it would have actually been useful. There is even precedent for it with other cards that were much more powerful and for much less reason in the past.
But losing out on:
• two copies of Suus T'Pol
• some of her equipment
• AND that copy of Maab I would have gotten had their game worked properly
Well that, that might just be enough to push me out of the game entirely. And considering how much has happened in the past, for this to be the final straw is saying something. I've supported the game so much in time, energy and money, but I am also reaching the end of my patience.
Constantly having to file multiple tickets every week, for issues that have been going on for years is absurd. The fact people had to submit a ticket in this instance when they know who placed where is ridiculous. This game feels more and more like a chore, and less and less like fun. And I know I'm not the only one feeling that way.
If it wasn't for our fleets/fleet members, and our love of Star Trek, a lot of us would have left a long time ago. And a lot of people did leave, despite that.
There has been no consistency in communication, compensation and performance for a long, LONG time now. Player concerns have been deflected, and even outright ignored for years now. Once @Shan left, any semblance of feeling heard went right out the window IMHO.
This game is beyond broken and it's time for some accountability.
We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.
Is the text too small on the room?!?!?
Start with posts immediately before yours. One of which specifically tagged you.....
BINGO.
And this is why I have lost faith in the game. And as people here know, I used to be one of its biggest supporters. I usually found positive in even their worst performances. To the point some people even accused me of being WRG/TP staff, because I tried to give them the benefit of the doubt.
I regret that faith and those efforts now.
Giving out a mediocre tier 5 card, with next to no event value as event crew, due to it being a one off character, won't break the game. Especially after the event in which it would have actually been useful. There is even precedent for it with other cards that were much more powerful and for much less reason in the past.
But losing out on:
• two copies of Suus T'Pol
• some of her equipment
• AND that copy of Maab I would have gotten had their game worked properly
Well that, that might just be enough to push me out of the game entirely. And considering how much has happened in the past, for this to be the final straw is saying something. I've supported the game so much in time, energy and money, but I am also reaching the end of my patience.
Constantly having to file multiple tickets every week, for issues that have been going on for years is absurd. The fact people had to submit a ticket in this instance when they know who placed where is ridiculous. This game feels more and more like a chore, and less and less like fun. And I know I'm not the only one feeling that way.
If it wasn't for our fleets/fleet members, and our love of Star Trek, a lot of us would have left a long time ago. And a lot of people did leave, despite that.
There has been no consistency in communication, compensation and performance for a long, LONG time now. Player concerns have been deflected, and even outright ignored for years now. Once @Shan left, any semblance of feeling heard went right out the window IMHO.
This game is beyond broken and it's time for some accountability.
Greetings Captain,
I'm sorry to hear you feel that way. The team has been working hard this past Month with launch new content coming and other procedures. Regarding the Maab incident, it was said that if you reach out to support you could get your copy. On my end, I believe I deliver almost every request you guys have to the team, additionally I make sure those ideas or feedback is not thrown out. I would have loved to meet Shan but I believe Communication has been fluent on our end, If you think the opposite I would love to hear your feedback for improvement. Thank you for your long years of support Captain. LLAP
We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.
Is the text too small on the room?!?!?
Start with posts immediately before yours. One of which specifically tagged you.....
BINGO.
And this is why I have lost faith in the game. And as people here know, I used to be one of its biggest supporters. I usually found positive in even their worst performances. To the point some people even accused me of being WRG/TP staff, because I tried to give them the benefit of the doubt.
I regret that faith and those efforts now.
Giving out a mediocre tier 5 card, with next to no event value as event crew, due to it being a one off character, won't break the game. Especially after the event in which it would have actually been useful. There is even precedent for it with other cards that were much more powerful and for much less reason in the past.
But losing out on:
• two copies of Suus T'Pol
• some of her equipment
• AND that copy of Maab I would have gotten had their game worked properly
Well that, that might just be enough to push me out of the game entirely. And considering how much has happened in the past, for this to be the final straw is saying something. I've supported the game so much in time, energy and money, but I am also reaching the end of my patience.
Constantly having to file multiple tickets every week, for issues that have been going on for years is absurd. The fact people had to submit a ticket in this instance when they know who placed where is ridiculous. This game feels more and more like a chore, and less and less like fun. And I know I'm not the only one feeling that way.
If it wasn't for our fleets/fleet members, and our love of Star Trek, a lot of us would have left a long time ago. And a lot of people did leave, despite that.
There has been no consistency in communication, compensation and performance for a long, LONG time now. Player concerns have been deflected, and even outright ignored for years now. Once @Shan left, any semblance of feeling heard went right out the window IMHO.
This game is beyond broken and it's time for some accountability.
Greetings Captain,
I'm sorry to hear you feel that way. The team has been working hard this past Month with launch new content coming and other procedures. Regarding the Maab incident, it was said that if you reach out to support you could get your copy. On my end, I believe I deliver almost every request you guys have to the team, additionally I make sure those ideas or feedback is not thrown out. I would have loved to meet Shan but I believe Communication has been fluent on our end, If you think the opposite I would love to hear your feedback for improvement. Thank you for your long years of support Captain. LLAP
I can't comment on the rest of Icecat's post, but I have to agree with them on communication. Over the last few months it's been absolutely terrible. Sporadic and incomplete, questions go unanswered, when they are answered the point is frequently missed and/or ignored.
Case in point, two months ago I raised some questions about this issue pointing out that your question to us didn't provide enough information for us to answer it properly. Instead of providing the information requested, you just defended your initial post and still gave us nothing useful. The final post on the thread is my follow-up question to you that has gone completely unanswered for more than 2 months.
We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.
Is the text too small on the room?!?!?
Start with posts immediately before yours. One of which specifically tagged you.....
BINGO.
And this is why I have lost faith in the game. And as people here know, I used to be one of its biggest supporters. I usually found positive in even their worst performances. To the point some people even accused me of being WRG/TP staff, because I tried to give them the benefit of the doubt.
I regret that faith and those efforts now.
Giving out a mediocre tier 5 card, with next to no event value as event crew, due to it being a one off character, won't break the game. Especially after the event in which it would have actually been useful. There is even precedent for it with other cards that were much more powerful and for much less reason in the past.
But losing out on:
• two copies of Suus T'Pol
• some of her equipment
• AND that copy of Maab I would have gotten had their game worked properly
Well that, that might just be enough to push me out of the game entirely. And considering how much has happened in the past, for this to be the final straw is saying something. I've supported the game so much in time, energy and money, but I am also reaching the end of my patience.
Constantly having to file multiple tickets every week, for issues that have been going on for years is absurd. The fact people had to submit a ticket in this instance when they know who placed where is ridiculous. This game feels more and more like a chore, and less and less like fun. And I know I'm not the only one feeling that way.
If it wasn't for our fleets/fleet members, and our love of Star Trek, a lot of us would have left a long time ago. And a lot of people did leave, despite that.
There has been no consistency in communication, compensation and performance for a long, LONG time now. Player concerns have been deflected, and even outright ignored for years now. Once @Shan left, any semblance of feeling heard went right out the window IMHO.
This game is beyond broken and it's time for some accountability.
Greetings Captain,
I'm sorry to hear you feel that way. The team has been working hard this past Month with launch new content coming and other procedures. Regarding the Maab incident, it was said that if you reach out to support you could get your copy. On my end, I believe I deliver almost every request you guys have to the team, additionally I make sure those ideas or feedback is not thrown out. I would have loved to meet Shan but I believe Communication has been fluent on our end, If you think the opposite I would love to hear your feedback for improvement. Thank you for your long years of support Captain. LLAP
I'll start by saying this is not directed at you personally, @STT Community This also isn't about this past month either. Unfortunately, this has been an issue going back to DB being in charge. A lot of these issues go back to day one. It does feel like it is getting worse though recently.
It is frustrating that the first point made is about "new content coming", and "other procedures", whatever that means. This is a big part of why the player base feels unheard. That wasn't even the initial concern that was raised. So that feels like deflection at best.
We have been dealing with problems that have been ongoing for years that haven't been addressed. Why aren't those being dealt with first, before adding more code to the game that just seems to break it further?
How many years have we been dealing with, just to name a few:
• voyage crashes
• inconsistent trait assignment
• oversaturated crew skill sets (COM/DIP/S??)
• ad reward errors
• crashing servers (especially during events)
• broken game functions that cause players to get banned
• quality control errors
• repetitive, mindless and boring events
• inconsistent compensation/damage control/STT management response to very similar issues, some of which have happened repeatedly
I could literally probably spend hours detailing all the issues that the player base has been asking to be fixed for years. That would accomplish nothing, as there are literally pages upon pages of threads on this board of them.
Instead of addressing these problems, we get broken new features, most of which no one asked for. The majority of the player base feels like their wishes are being ignored.
Why does management insist on repeatedly disregarding legitimate concerns and complaints? Instead of addressing them, we often get tone deaf dismissals or outright silence. This is unacceptable.
I understand that there are guidelines staff have to follow, but if the players aren't happy, then something is very wrong. And judging by the reduced player base and engagement, we obviously aren't happy.
I'm speaking about this as both a player, and a business owner myself. If I handled legitimate grievances like this, or ignored customer feedback, I would very quickly go out of business.
If this game didn't have the Star Trek license behind it, I suspect things may be very different. Both in how things are handled and in the game's longevity under these circumstances. It does feel like players are sometimes expected to turn a blind eye because we all love Star Trek.
As for the original issue of my post on the thread, Maab, I did submit a ticket to support. I got told the game was broken for ten minutes and immediately fixed, which is an outright lie. I also got told I would not be receiving compensation.
The compensation issue upsets me, but being lied to is so much worse. And it's not the first time. That is why I have refused to let this go. It's one thing to have technical issues, if they weren't so common. But it is insulting to straight up deny these issues are as widespread as they are AND telling players they are wrong. Especially when we've often sent screenshots and video of the problems.
For the life of me, I can't understand why this would be the hill TP/WRG would die on. A borderline useless crew being given away to make amends for problems with the game would have minimal affect on anything except keeping your players happy. Especially when actual good crew have been given away under similar circumstances.
Ironically, the month-long Convergence Day event is giving away much better crew for leveling and fusing purple crew, so obviously giving players new crew isn't a problem for you guys. So why this one specific crew?
Once again, this isn't personal. Like Shan, you are only the messenger. The problem seems to stem from above, and until their philosophies change, nothing will change. The game will continue to bleed players, have players reduce or eliminate spending (as I have), and eventually die if real changes aren't being made. Which is very sad, and I would hope would never have been a possibility.
It feels like things are coming to a, pardon the pun, Turning Point, for the game and it's future. You can add all the features you want, do all the streams and YouTube videos in the world, but if the players aren't having fun, none of it matters.
I truly am trying to keep an open mind and give this game the benefit of the doubt. Past experiences make me wonder why I do. Perhaps Trek's eternal optimism has affected me more than I realised 🖖🏼
We have resolved just under half of the tickets regarding this compensation. We are working on the rest asap and should have them all resolved in a day or two. Thank you for your patience.
Is the text too small on the room?!?!?
Start with posts immediately before yours. One of which specifically tagged you.....
BINGO.
And this is why I have lost faith in the game. And as people here know, I used to be one of its biggest supporters. I usually found positive in even their worst performances. To the point some people even accused me of being WRG/TP staff, because I tried to give them the benefit of the doubt.
I regret that faith and those efforts now.
Giving out a mediocre tier 5 card, with next to no event value as event crew, due to it being a one off character, won't break the game. Especially after the event in which it would have actually been useful. There is even precedent for it with other cards that were much more powerful and for much less reason in the past.
But losing out on:
• two copies of Suus T'Pol
• some of her equipment
• AND that copy of Maab I would have gotten had their game worked properly
Well that, that might just be enough to push me out of the game entirely. And considering how much has happened in the past, for this to be the final straw is saying something. I've supported the game so much in time, energy and money, but I am also reaching the end of my patience.
Constantly having to file multiple tickets every week, for issues that have been going on for years is absurd. The fact people had to submit a ticket in this instance when they know who placed where is ridiculous. This game feels more and more like a chore, and less and less like fun. And I know I'm not the only one feeling that way.
If it wasn't for our fleets/fleet members, and our love of Star Trek, a lot of us would have left a long time ago. And a lot of people did leave, despite that.
There has been no consistency in communication, compensation and performance for a long, LONG time now. Player concerns have been deflected, and even outright ignored for years now. Once @Shan left, any semblance of feeling heard went right out the window IMHO.
This game is beyond broken and it's time for some accountability.
Greetings Captain,
I'm sorry to hear you feel that way. The team has been working hard this past Month with launch new content coming and other procedures. Regarding the Maab incident, it was said that if you reach out to support you could get your copy. On my end, I believe I deliver almost every request you guys have to the team, additionally I make sure those ideas or feedback is not thrown out. I would have loved to meet Shan but I believe Communication has been fluent on our end, If you think the opposite I would love to hear your feedback for improvement. Thank you for your long years of support Captain. LLAP
I can't comment on the rest of Icecat's post, but I have to agree with them on communication. Over the last few months it's been absolutely terrible. Sporadic and incomplete, questions go unanswered, when they are answered the point is frequently missed and/or ignored.
Case in point, two months ago I raised some questions about this issue pointing out that your question to us didn't provide enough information for us to answer it properly. Instead of providing the information requested, you just defended your initial post and still gave us nothing useful. The final post on the thread is my follow-up question to you that has gone completely unanswered for more than 2 months.
Unacceptable.
Greetings Captain,
we do apologize for that November was a busy month with Quipment and Q-missions having several issues during the first weeks and totally forgot to answer on that tread (even though we passed the notes to the team). As always we attempt to provide all you complains and ideas to the management team, but we o apologize if we don't get any answer back I case we don't have new info. Again any feedback on communication for us to improve will always be more than welcome, LLAP
Greetings @IceCat , I appreciate the feedback and the good manners you have when communicating with us, we truly appreciate this kind of posts. All of those issues have been addressed or tickets have been created. I understand the frustration, specially if the issues come from way back in the day. I'll make sure to create proper report on these topics and follow them up with the team.
We always pass your thoughts (even though answers can sound robotic from time to time, but we attempt to no do that). Our team never intends to disregard legitimate concerns or complaints, we aim to solve as many issues or inconveniences our Captains might have, but I can understand when certain situations might give that perception.
Regarding the Maab crew all players who opened a ticket should have been provided with one, please contact us if you didn't receive it at the end. Additionally, sending everyone an extra Maab would have provided 2 crew for those who managed to acquire it through the event, even though it is hurtful ofc we believed the approached would seem better the way we did it. Still I will make sure to let the team know of other ways for compensation.
Apologies if we sound defensive, we just aim to provide as much help and support to you Captains. LLAP
Greetings @IceCat , I appreciate the feedback and the good manners you have when communicating with us, we truly appreciate this kind of posts. All of those issues have been addressed or tickets have been created. I understand the frustration, specially if the issues come from way back in the day. I'll make sure to create proper report on these topics and follow them up with the team.
We always pass your thoughts (even though answers can sound robotic from time to time, but we attempt to no do that). Our team never intends to disregard legitimate concerns or complaints, we aim to solve as many issues or inconveniences our Captains might have, but I can understand when certain situations might give that perception.
Regarding the Maab crew all players who opened a ticket should have been provided with one, please contact us if you didn't receive it at the end. Additionally, sending everyone an extra Maab would have provided 2 crew for those who managed to acquire it through the event, even though it is hurtful ofc we believed the approached would seem better the way we did it. Still I will make sure to let the team know of other ways for compensation.
Apologies if we sound defensive, we just aim to provide as much help and support to you Captains. LLAP
No offense meant. I'm just asking respectfully.
How, exactly, would just sending everyone a copy of Maab been "hurtful" to the company? It's just ones and zeros on a server.
Much better Crew has been sent out before for much more minor issues, without players being made to feel like they were Oliver Twist holding an empty gruel bowl.
And the good will such a simple gesture would generate with players would be literally priceless. You are saying something totally different from what Ben said. You are saying "everyone who sends in a Ticket", but Ben said only the one thousand players who finished between 1501 and 2500. Which Ice has already said excludes them because they were a little outside that window.
I'm more than willing to participate in doing the right thing. I did not ask for a copy of Maab, even though I finished at right around 1855, even with having problems the entire weekend. {I literally moved up 2000+ Ranks in the final hours, even with the problems being worse. Another 356 Ranks was clearly doable if I had not been getting constant errors and the "hailing Starfleet" message after every Battle and after clicking to receive every Reward after a Battle.}
I'm saying right now, please send the copy of Maab I did not send a Ticket to claim to Ice.
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
Greetings @IceCat , I appreciate the feedback and the good manners you have when communicating with us, we truly appreciate this kind of posts. All of those issues have been addressed or tickets have been created. I understand the frustration, specially if the issues come from way back in the day. I'll make sure to create proper report on these topics and follow them up with the team.
We always pass your thoughts (even though answers can sound robotic from time to time, but we attempt to no do that). Our team never intends to disregard legitimate concerns or complaints, we aim to solve as many issues or inconveniences our Captains might have, but I can understand when certain situations might give that perception.
You stated that "all of those issues have been addressed or tickets have been created." If these issues we have brought up are genuinely being worked on, that would certainly help ease player concern.
Perhaps more communication on progress, what is being done to correct an issue, what issue is currently being worked on, etc. would help reassure players. We can then see first-hand that our concerns are being taken seriously.
Unfortunately, when there isn't this type of communication, especially for issues that have been ongoing for years, it creates the perception that they are not being addressed. Rightly or wrongly.
We can only go by what we see happening (in-game) and hear (what we are told by management/staff). When there is a disconnect between the two, we are understandably going to have questions/doubts.
I hope you would consider this suggestion to hopefully prevent similar concerns in the future.
Regarding the Maab crew all players who opened a ticket should have been provided with one, please contact us if you didn't receive it at the end. Additionally, sending everyone an extra Maab would have provided 2 crew for those who managed to acquire it through the event, even though it is hurtful ofc we believed the approached would seem better the way we did it. Still I will make sure to let the team know of other ways for compensation.
If the delays in receiving Maab/compensation/etc. are due to a backlog, I think most people would be patient, as long as we knew we were for sure going to get our copy.
I did submit a ticket and was told I would not be getting one. So again, there is a disconnect between what is being said here, and what has been said by support. The mixed messaging doesn't help the situation and only causes more problems and dissatisfaction amongst players.
Can you then please confirm that I will receive Maab and when I will be getting it?
As for giving all players a copy as a gesture of good faith, I honestly don't understand why it would be a problem. He isn't a powerful crew, his event is now over, and there is precedent for it in the past.
My memory is a little fuzzy on which specific crew, but I believe you decided to award copies of an Adira to all players in the past, as one example, when widespread problems occurred during an event. So doing similar with Maab would be in line with past decisions made by management.
As others have said, this has been done before and would go a long way to settling this issue and allowing us all to move forward.
Again, I think we all want to feel a fair compromise has been reached in this matter. I don't think either side, yours or ours, wants to continue to drag this out any longer. Thank you again for responding, and I hope to hear back soon.
APOLOGIES FOR THE EDIT, BUT I DID FORGET ONE THING
I also wanted to bring it to your attention that these same issues also occurred during thr event that just finished. While it did prevent me from ranking higher than I did, and would have been able to if not for the server issues, I was able to place within the top 1500.
I am not asking for any compensation on this matter, but did want to make sure it was brought to your attention.
Greetings @IceCat , I appreciate the feedback and the good manners you have when communicating with us, we truly appreciate this kind of posts. All of those issues have been addressed or tickets have been created. I understand the frustration, specially if the issues come from way back in the day. I'll make sure to create proper report on these topics and follow them up with the team.
We always pass your thoughts (even though answers can sound robotic from time to time, but we attempt to no do that). Our team never intends to disregard legitimate concerns or complaints, we aim to solve as many issues or inconveniences our Captains might have, but I can understand when certain situations might give that perception.
Regarding the Maab crew all players who opened a ticket should have been provided with one, please contact us if you didn't receive it at the end. Additionally, sending everyone an extra Maab would have provided 2 crew for those who managed to acquire it through the event, even though it is hurtful ofc we believed the approached would seem better the way we did it. Still I will make sure to let the team know of other ways for compensation.
Apologies if we sound defensive, we just aim to provide as much help and support to you Captains. LLAP
No offense meant. I'm just asking respectfully.
How, exactly, would just sending everyone a copy of Maab been "hurtful" to the company? It's just ones and zeros on a server.
Much better Crew has been sent out before for much more minor issues, without players being made to feel like they were Oliver Twist holding an empty gruel bowl.
And the good will such a simple gesture would generate with players would be literally priceless. You are saying something totally different from what Ben said. You are saying "everyone who sends in a Ticket", but Ben said only the one thousand players who finished between 1501 and 2500. Which Ice has already said excludes them because they were a little outside that window.
I'm more than willing to participate in doing the right thing. I did not ask for a copy of Maab, even though I finished at right around 1855, even with having problems the entire weekend. {I literally moved up 2000+ Ranks in the final hours, even with the problems being worse. Another 356 Ranks was clearly doable if I had not been getting constant errors and the "hailing Starfleet" message after every Battle and after clicking to receive every Reward after a Battle.}
I'm saying right now, please send the copy of Maab I did not send a Ticket to claim to Ice.
Thank you @DScottHewitt for saying this. The support is appreciated and the gesture means a lot 🖖🏼
My memory is a little fuzzy on which specific crew, but I believe you decided to award copies of an Adira to all players in the past, as one example, when widespread problems occurred during an event. So doing similar with Maab would be in line with past decisions made by management.
My memory is a little fuzzy on which specific crew, but I believe you decided to award copies of an Adira to all players in the past, as one example, when widespread problems occurred during an event. So doing similar with Maab would be in line with past decisions made by management.
I believe it was EDF Adira you are referring to.
They had a specific clause in the license for Towelie Adira, IIRC. The license specifically said, IIRC, "Do not put this version in the game first". {They apparently wanted it "held back" until the specific episode with her in the Spawning Pool aired.} They started to release that version of Adira before the episode. I think as a Ranked Reward or in a Tuesday Pack.
To address the error, the EDF Adira was released instead, and everyone who earned one or more copies ALSO got an equal number of copies of Towelie Adira when she was released, IIRC.
They also just straight up gave everyone two different sledgehammer Crew in in-game mail, that were very useful to a lot of people until they could get better sledgehammers, like Taco 🌮 and Chancy Kirk and Battle Bev and Dread Pirate Q.
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
Free crew - be they 'oops' crew or 'sorry' crew have been a thing, in very limited scope, since 2016.
When the game first started, there was an email blast from DB that would come to you with announcements of some sort. One of these didn't obscure the 'TO' field on the email, or simply send it to a list distro, but rather showed all the recipients email addresses - which of course contains a lot of real names, company emails, etc. To say this was not well received was an understatement. It was the first, last and only time that Jon Radoff, owner/founder of Disruptor Beam, showed up on the forums and apologized to the community - after the backlash of course, not before and getting ahead of it.
To say they were sorry, they sent the impacted players a copy of Mirror Spock - a to that point unobtainable 5* card - that they then promptly put in the next event with the weirdest reward loot table, where certain top players got Mirror Kirk, certain top players got Mirror Spock, but only like 3 got both - it was a thing and we're glad it's over.
Fast forward to the next Mirror event - a Mirror Mega - with Mirror Jean Luc Picard as the recurring- and event issues along with daylight savings and other gremlins caused a small kerfuffle with the masses. About a week after the Mega ended, the entire community got compensation as a sorry - a copy of Mirror JLP in their inbox - which caused an amazing amount of backlash - as this was around the time the honor hall was introduced along with citations - meaning a lot of players cited JLP or spent $25 on the double your crew - so they were less than pleased. A veritable sea of 'refund my $25' or 'I want my 50k honor back' fell on deaf ears.
The history of giving out sorrycrew is not a strong one, as it was always the one item other than sorrydil that seemed to need approval from the pope or some other intergalactic being.
Anyway squeaky wheel gets the grease. If you believe in your cause, don't stop. The game constantly, constantly constantly crashes at event end times, and for some events, frequently during. Considering it takes legitimate hours of time to rank high, either the deployed server instances during US awake times for events needs to be doubled, or reward thresholds need to be expanded from 1500 for a gold to 3000. Which one is cheaper for the total bottom line of the company?
If the delays in receiving Maab/compensation/etc. are due to a backlog, I think most people would be patient, as long as we knew we were for sure going to get our copy.
I did submit a ticket and was told I would not be getting one. So again, there is a disconnect between what is being said here, and what has been said by support. The mixed messaging doesn't help the situation and only causes more problems and dissatisfaction amongst players.
Can you then please confirm that I will receive Maab and when I will be getting it?
I've been trying to be patient and understanding, but it's been a week since I asked this and I still have not gotten any response. This certainly doesn't do anything to restore confidence in the game or the communication.
I completed the rest of the event several days ago. I would like to have enough time to finish the last parts without having to do it last minute.
Greetings @IceCat I brought your case to dev team, and there was some is communication between Product & Dev team. I send notes on Friday and we are meeting again on Wednesday regarding this matter.
One solution I can provide in order to provide more visibility for players regarding issues being brought to the team would be a Feedback Log recap every month. List compiling all the collected feedback (Showing the ones that are work under progress, consideration, or rejected) would that work? We have internal reports with all that data from the past couple of months so it wouldn't be hard to gather. But i would have to consult the team first and get approval for that. Let me know, LLAP
Greetings @IceCat I brought your case to dev team, and there was some is communication between Product & Dev team. I send notes on Friday and we are meeting again on Wednesday regarding this matter.
Thank you @STT Community It is now Thursday and there are only 40 hours left to finish the Convergence Day event. I'm getting quite concerned I will not get Maab in time to complete it.
One solution I can provide in order to provide more visibility for players regarding issues being brought to the team would be a Feedback Log recap every month. List compiling all the collected feedback (Showing the ones that are work under progress, consideration, or rejected) would that work? We have internal reports with all that data from the past couple of months so it wouldn't be hard to gather. But i would have to consult the team first and get approval for that. Let me know, LLAP
That would be greatly appreciated and go a long way towards better communication and a healthier player morale environment.
Comments
Thank you for addressing the issue. Thank you for letting them know. Thank you for letting us know.
It's been almost a week since the event ended. We still have heard nothing. This is exactly why people have lost faith in this game.
Over a week now.....
My question is Why do we need to send a support ticket in? Doesn't the "Team" have access to the event data? Or is this just so the "Team" doesn't have to give out to those that don't/won't take the time to send in a support ticket.
Just my $0.02 worth.
I can't help but remember that time someone posted and said they Pulled an Event Pack and did not get an Event Crew.
Shan checked and {pretty quickly} replied the person actually Pulled a regular Premium Pack.....
Nothing says "Customer Service" like "Make sure you grovel if you really want the Crew our problem made you miss".
There is literally a list of where everyone finished.....
If you think you were impacted, send in the ticket. The post complaining about submitting a ticket already took more effort than submitting the ticket.
Yeah. I "coasted" more than +2000 Ranks, even with the issues.
I already submitted the ticket before coming here to express my thoughts.
But I guess not all of us is as special as you think you are.
Had the game been working properly, I would have easily gotten in the top 1500. I place consistently within the top 1500. The only reason I did not was because the game was broken. Again.
Unfortunately, because of these extensive issues, I placed just outside of 2500 for the skirmish. Literally a battle or two more would have gotten me in. It is hardly fair to penalise players for issues with your system. Especially since you are already compensating people affected by this issue.
Also, the arbitrary cutoff of 2500 is based on what exactly? This isn't a great crew. Outside of the Convergence Day month-long event, he has little value. Why not just award him to anyone who participated? You've given out better crew to everyone for much less.
The event is already over. I already lost the benefit of that crew in the event that followed. So it's too late to even use him in the galaxy event. Despite this handicap, I still placed top 1500 in that event.
Getting the crew now would only be fair so I'm not penalised in the month-long event too. I cannot complete the event without that crew, and that is not my fault.
Again, the issues were on your end, not mine. It is very frustrating to run into these problems more often than not. For the same of player engagement and satisfaction, not to mention just good customer service, it seems worth it just to award Maab to everyone affected.
Please do the right thing and fix this properly, @WRG Ben
You said it better than I could have.
Is the text too small on the room?!?!?
Start with posts immediately before yours. One of which specifically tagged you.....
BINGO.
And this is why I have lost faith in the game. And as people here know, I used to be one of its biggest supporters. I usually found positive in even their worst performances. To the point some people even accused me of being WRG/TP staff, because I tried to give them the benefit of the doubt.
I regret that faith and those efforts now.
Giving out a mediocre tier 5 card, with next to no event value as event crew, due to it being a one off character, won't break the game. Especially after the event in which it would have actually been useful. There is even precedent for it with other cards that were much more powerful and for much less reason in the past.
But losing out on:
• two copies of Suus T'Pol
• some of her equipment
• AND that copy of Maab I would have gotten had their game worked properly
Well that, that might just be enough to push me out of the game entirely. And considering how much has happened in the past, for this to be the final straw is saying something. I've supported the game so much in time, energy and money, but I am also reaching the end of my patience.
Constantly having to file multiple tickets every week, for issues that have been going on for years is absurd. The fact people had to submit a ticket in this instance when they know who placed where is ridiculous. This game feels more and more like a chore, and less and less like fun. And I know I'm not the only one feeling that way.
If it wasn't for our fleets/fleet members, and our love of Star Trek, a lot of us would have left a long time ago. And a lot of people did leave, despite that.
There has been no consistency in communication, compensation and performance for a long, LONG time now. Player concerns have been deflected, and even outright ignored for years now. Once @Shan left, any semblance of feeling heard went right out the window IMHO.
This game is beyond broken and it's time for some accountability.
Greetings Captain,
I'm sorry to hear you feel that way. The team has been working hard this past Month with launch new content coming and other procedures. Regarding the Maab incident, it was said that if you reach out to support you could get your copy. On my end, I believe I deliver almost every request you guys have to the team, additionally I make sure those ideas or feedback is not thrown out. I would have loved to meet Shan but I believe Communication has been fluent on our end, If you think the opposite I would love to hear your feedback for improvement. Thank you for your long years of support Captain. LLAP
I can't comment on the rest of Icecat's post, but I have to agree with them on communication. Over the last few months it's been absolutely terrible. Sporadic and incomplete, questions go unanswered, when they are answered the point is frequently missed and/or ignored.
https://forum.wickedrealmgames.com/stt/discussion/20877/voyage-dilemma-rewards-discussion
Case in point, two months ago I raised some questions about this issue pointing out that your question to us didn't provide enough information for us to answer it properly. Instead of providing the information requested, you just defended your initial post and still gave us nothing useful. The final post on the thread is my follow-up question to you that has gone completely unanswered for more than 2 months.
Unacceptable.
I'll start by saying this is not directed at you personally, @STT Community This also isn't about this past month either. Unfortunately, this has been an issue going back to DB being in charge. A lot of these issues go back to day one. It does feel like it is getting worse though recently.
It is frustrating that the first point made is about "new content coming", and "other procedures", whatever that means. This is a big part of why the player base feels unheard. That wasn't even the initial concern that was raised. So that feels like deflection at best.
We have been dealing with problems that have been ongoing for years that haven't been addressed. Why aren't those being dealt with first, before adding more code to the game that just seems to break it further?
How many years have we been dealing with, just to name a few:
• voyage crashes
• inconsistent trait assignment
• oversaturated crew skill sets (COM/DIP/S??)
• ad reward errors
• crashing servers (especially during events)
• broken game functions that cause players to get banned
• quality control errors
• repetitive, mindless and boring events
• inconsistent compensation/damage control/STT management response to very similar issues, some of which have happened repeatedly
I could literally probably spend hours detailing all the issues that the player base has been asking to be fixed for years. That would accomplish nothing, as there are literally pages upon pages of threads on this board of them.
Instead of addressing these problems, we get broken new features, most of which no one asked for. The majority of the player base feels like their wishes are being ignored.
Why does management insist on repeatedly disregarding legitimate concerns and complaints? Instead of addressing them, we often get tone deaf dismissals or outright silence. This is unacceptable.
I understand that there are guidelines staff have to follow, but if the players aren't happy, then something is very wrong. And judging by the reduced player base and engagement, we obviously aren't happy.
I'm speaking about this as both a player, and a business owner myself. If I handled legitimate grievances like this, or ignored customer feedback, I would very quickly go out of business.
If this game didn't have the Star Trek license behind it, I suspect things may be very different. Both in how things are handled and in the game's longevity under these circumstances. It does feel like players are sometimes expected to turn a blind eye because we all love Star Trek.
As for the original issue of my post on the thread, Maab, I did submit a ticket to support. I got told the game was broken for ten minutes and immediately fixed, which is an outright lie. I also got told I would not be receiving compensation.
The compensation issue upsets me, but being lied to is so much worse. And it's not the first time. That is why I have refused to let this go. It's one thing to have technical issues, if they weren't so common. But it is insulting to straight up deny these issues are as widespread as they are AND telling players they are wrong. Especially when we've often sent screenshots and video of the problems.
For the life of me, I can't understand why this would be the hill TP/WRG would die on. A borderline useless crew being given away to make amends for problems with the game would have minimal affect on anything except keeping your players happy. Especially when actual good crew have been given away under similar circumstances.
Ironically, the month-long Convergence Day event is giving away much better crew for leveling and fusing purple crew, so obviously giving players new crew isn't a problem for you guys. So why this one specific crew?
Once again, this isn't personal. Like Shan, you are only the messenger. The problem seems to stem from above, and until their philosophies change, nothing will change. The game will continue to bleed players, have players reduce or eliminate spending (as I have), and eventually die if real changes aren't being made. Which is very sad, and I would hope would never have been a possibility.
It feels like things are coming to a, pardon the pun, Turning Point, for the game and it's future. You can add all the features you want, do all the streams and YouTube videos in the world, but if the players aren't having fun, none of it matters.
I truly am trying to keep an open mind and give this game the benefit of the doubt. Past experiences make me wonder why I do. Perhaps Trek's eternal optimism has affected me more than I realised 🖖🏼
Greetings Captain,
we do apologize for that November was a busy month with Quipment and Q-missions having several issues during the first weeks and totally forgot to answer on that tread (even though we passed the notes to the team). As always we attempt to provide all you complains and ideas to the management team, but we o apologize if we don't get any answer back I case we don't have new info. Again any feedback on communication for us to improve will always be more than welcome, LLAP
We always pass your thoughts (even though answers can sound robotic from time to time, but we attempt to no do that). Our team never intends to disregard legitimate concerns or complaints, we aim to solve as many issues or inconveniences our Captains might have, but I can understand when certain situations might give that perception.
Regarding the Maab crew all players who opened a ticket should have been provided with one, please contact us if you didn't receive it at the end. Additionally, sending everyone an extra Maab would have provided 2 crew for those who managed to acquire it through the event, even though it is hurtful ofc we believed the approached would seem better the way we did it. Still I will make sure to let the team know of other ways for compensation.
Apologies if we sound defensive, we just aim to provide as much help and support to you Captains. LLAP
No offense meant. I'm just asking respectfully.
How, exactly, would just sending everyone a copy of Maab been "hurtful" to the company? It's just ones and zeros on a server.
Much better Crew has been sent out before for much more minor issues, without players being made to feel like they were Oliver Twist holding an empty gruel bowl.
And the good will such a simple gesture would generate with players would be literally priceless. You are saying something totally different from what Ben said. You are saying "everyone who sends in a Ticket", but Ben said only the one thousand players who finished between 1501 and 2500. Which Ice has already said excludes them because they were a little outside that window.
I'm more than willing to participate in doing the right thing. I did not ask for a copy of Maab, even though I finished at right around 1855, even with having problems the entire weekend. {I literally moved up 2000+ Ranks in the final hours, even with the problems being worse. Another 356 Ranks was clearly doable if I had not been getting constant errors and the "hailing Starfleet" message after every Battle and after clicking to receive every Reward after a Battle.}
I'm saying right now, please send the copy of Maab I did not send a Ticket to claim to Ice.
And why was a ticket to support necessary? You couldn't just generate a list of those who finished from 1501 to 2500 and send them a copy?
Seems like a lot of unnecessary support tickets.
You stated that "all of those issues have been addressed or tickets have been created." If these issues we have brought up are genuinely being worked on, that would certainly help ease player concern.
Perhaps more communication on progress, what is being done to correct an issue, what issue is currently being worked on, etc. would help reassure players. We can then see first-hand that our concerns are being taken seriously.
Unfortunately, when there isn't this type of communication, especially for issues that have been ongoing for years, it creates the perception that they are not being addressed. Rightly or wrongly.
We can only go by what we see happening (in-game) and hear (what we are told by management/staff). When there is a disconnect between the two, we are understandably going to have questions/doubts.
I hope you would consider this suggestion to hopefully prevent similar concerns in the future.
If the delays in receiving Maab/compensation/etc. are due to a backlog, I think most people would be patient, as long as we knew we were for sure going to get our copy.
I did submit a ticket and was told I would not be getting one. So again, there is a disconnect between what is being said here, and what has been said by support. The mixed messaging doesn't help the situation and only causes more problems and dissatisfaction amongst players.
Can you then please confirm that I will receive Maab and when I will be getting it?
As for giving all players a copy as a gesture of good faith, I honestly don't understand why it would be a problem. He isn't a powerful crew, his event is now over, and there is precedent for it in the past.
My memory is a little fuzzy on which specific crew, but I believe you decided to award copies of an Adira to all players in the past, as one example, when widespread problems occurred during an event. So doing similar with Maab would be in line with past decisions made by management.
As others have said, this has been done before and would go a long way to settling this issue and allowing us all to move forward.
Again, I think we all want to feel a fair compromise has been reached in this matter. I don't think either side, yours or ours, wants to continue to drag this out any longer. Thank you again for responding, and I hope to hear back soon.
APOLOGIES FOR THE EDIT, BUT I DID FORGET ONE THING
I also wanted to bring it to your attention that these same issues also occurred during thr event that just finished. While it did prevent me from ranking higher than I did, and would have been able to if not for the server issues, I was able to place within the top 1500.
I am not asking for any compensation on this matter, but did want to make sure it was brought to your attention.
Thank you @DScottHewitt for saying this. The support is appreciated and the gesture means a lot 🖖🏼
I believe it was EDF Adira you are referring to.
They had a specific clause in the license for Towelie Adira, IIRC. The license specifically said, IIRC, "Do not put this version in the game first". {They apparently wanted it "held back" until the specific episode with her in the Spawning Pool aired.} They started to release that version of Adira before the episode. I think as a Ranked Reward or in a Tuesday Pack.
To address the error, the EDF Adira was released instead, and everyone who earned one or more copies ALSO got an equal number of copies of Towelie Adira when she was released, IIRC.
They also just straight up gave everyone two different sledgehammer Crew in in-game mail, that were very useful to a lot of people until they could get better sledgehammers, like Taco 🌮 and Chancy Kirk and Battle Bev and Dread Pirate Q.
When the game first started, there was an email blast from DB that would come to you with announcements of some sort. One of these didn't obscure the 'TO' field on the email, or simply send it to a list distro, but rather showed all the recipients email addresses - which of course contains a lot of real names, company emails, etc. To say this was not well received was an understatement. It was the first, last and only time that Jon Radoff, owner/founder of Disruptor Beam, showed up on the forums and apologized to the community - after the backlash of course, not before and getting ahead of it.
To say they were sorry, they sent the impacted players a copy of Mirror Spock - a to that point unobtainable 5* card - that they then promptly put in the next event with the weirdest reward loot table, where certain top players got Mirror Kirk, certain top players got Mirror Spock, but only like 3 got both - it was a thing and we're glad it's over.
Fast forward to the next Mirror event - a Mirror Mega - with Mirror Jean Luc Picard as the recurring- and event issues along with daylight savings and other gremlins caused a small kerfuffle with the masses. About a week after the Mega ended, the entire community got compensation as a sorry - a copy of Mirror JLP in their inbox - which caused an amazing amount of backlash - as this was around the time the honor hall was introduced along with citations - meaning a lot of players cited JLP or spent $25 on the double your crew - so they were less than pleased. A veritable sea of 'refund my $25' or 'I want my 50k honor back' fell on deaf ears.
The history of giving out sorrycrew is not a strong one, as it was always the one item other than sorrydil that seemed to need approval from the pope or some other intergalactic being.
Anyway squeaky wheel gets the grease. If you believe in your cause, don't stop. The game constantly, constantly constantly crashes at event end times, and for some events, frequently during. Considering it takes legitimate hours of time to rank high, either the deployed server instances during US awake times for events needs to be doubled, or reward thresholds need to be expanded from 1500 for a gold to 3000. Which one is cheaper for the total bottom line of the company?
I've been trying to be patient and understanding, but it's been a week since I asked this and I still have not gotten any response. This certainly doesn't do anything to restore confidence in the game or the communication.
I completed the rest of the event several days ago. I would like to have enough time to finish the last parts without having to do it last minute.
I will be awaiting your response @STT Community
One solution I can provide in order to provide more visibility for players regarding issues being brought to the team would be a Feedback Log recap every month. List compiling all the collected feedback (Showing the ones that are work under progress, consideration, or rejected) would that work? We have internal reports with all that data from the past couple of months so it wouldn't be hard to gather. But i would have to consult the team first and get approval for that. Let me know, LLAP
Thank you @STT Community It is now Thursday and there are only 40 hours left to finish the Convergence Day event. I'm getting quite concerned I will not get Maab in time to complete it.
That would be greatly appreciated and go a long way towards better communication and a healthier player morale environment.