DB maybe you understand the Picard problem; now it's time to understand about Bev.
FB Magpie
✭✭
in The Bridge
I received your "we fixed it by giving 6 tickets" response to my Bev ticket today. I think we need to reopen this conversation. It is not going to go away, because I, for one, cannot stomach the idea of playing an event again unless I have some indication that you understand what your actions did to at least a subsection of your players. I don't even particularly care about compensation, I care about acknowledgement and accountability. I don't need to tell my particular version of this story; I did so to your CS rep. I do know that there are others waiting on this ticket, and I would love them not to wake up to the email I woke up to this morning. Please let us know that you have heard us, and that you are working on something that demonstrates your recognition of the problematic nature of your "fix."
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Comments
In the OPs case, it was not only cutting the event short, but then adding 6 tickets that pretty much had to be used Christmas Eve or Christmas Day making it less competitive for those who had made plans based on what DB had promoted the event to be.
Personally I powered through it, but I have to occupy my time when my toddler sleeps......
DB is less than generous when it comes to helping smooth player disgruntlement, and I think that's the biggest issue. Most angry players are likely to have had a previous stoush, and it's that lack of goodwill that's causing the anger and frustration.
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The problem lies in changing the terms MID-EVENT. This effected differently players differently depending on their ability to use the 6 tickets. IF those of us who could not use the tickets on Christmas day, the change rendered all the buying and/or use of stored resources a complete waste. I'm a relatively new player, and gathering the resources to go for a 5 is a rare and beautiful thing for me. When I finally get to that point, I really go out with no holds barred!! I was given a squad upon request (which is also a shared privilege in our fleet, and not to be wasted), and used up all my time boosts and shuttle boosts. I was in a really really good position going into phase 2, until phase 2 was yanked out from under me!! Now it will be a long time again before I can make a run at a 5.
I try to think about how to make this "fair." The change in the event basically greatly helped a number of players get into positions they wouldn't have achieved without the change. It bounced some of us forward, and it bounced some of us completely out of the running. I care less about obtaining Bev, than about having the pile of resources I pointlessly used returned so that I can try for some other 5. If I had had any pre-warning of the rules of engagement for Christmas, I would have sat out, collected more boosts, not asked to lead a squad, and have taken a run at Troi (I do need med). I really feel for people who paid real money to advance their position too, and then had it become a wasted expense.
I am bringing this to the forum and not just dealing with it through CS because I think that there are a number of people effected. I also think that the decision-making in moments of crisis needs to be slowed down and systematized. I think DB needs to do some sort of cost analysis of their decision-making which takes into account the impact on different groups of stake-holders (beginning players, intermediate players, long-time players both f2p and paying).
And to compensate, they'll give you Cinemax and Showtime on Sundays.
Many people were planning around the additional day so that they could both participate in the event and spend time with their families on Christmas. What happened was that DB, in the middle of the event, took the additional day they stated they would provide away from everyone. Yes, we were all affected similarly in that regard, but it destroyed any chances those players with higher priorities on that Sunday and Monday could have had to place high enough for Beverly.
The lack of time to use those six gifted tickets was the main issue; instead of everyone having the equal opportunity to utilize them prior to the event on Tuesday, everyone now had to scramble to use them prior to the event ending Monday on Christmas. A good lot of players now did not have that ability as the holiday took precedence to rushing to complete an event shortened unexpectedly due to DB's pure incompetence.
DB: Do Better.
Member of Starship Trista.
But Beverley was worse because it was DB who crashed the game, by changing the terms once underway. It threw out the carefully prepared plans of many and caused a nightmare scramble on Christmas day and DB's response was 'yeah hard luck'.
I wanted Beverley, I missed out, I was pissed and took it on the chin. I just wish this had all blown up last week when it affected me more rather than this week, but hey. That's just another bit of bad luck I guess.
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DB: Do Better.
Member of Starship Trista.
Heck, I'm all for making "events" shorter. How can they call something an "event" when it takes up more time per week than the actual game? An event is supposed to be something different than the norm. Tuesday and Wednesday are the only days of the week there is no event! PLEASE, by all means shorten the "events", theyre getting in the way of the actual game play.
But I digress. I spent money based on the rules stated before the event started. I knew when I could participate and what i should purchase to make the most of my time. When it was announced it would be shorter, i thought, ok, crap happens, its a holiday, nobody around to fix the issue. NO BIG DEAL.
But low and behold, someone (I really think they should name names) gets the brilliant idea of gifting 6 tickets. That was some twisted sadistic stunt right there. I remember saying, DB hates us, they just can't stand us throwing money at them.
And then CS treats it as if it's old news and blows me off. YO! I spent money preparing based on ONE SET OF RULES! This was a bait and switch, which is illegal in the USA. It doesn't matter if it's on purpose or not. DB did not deliver what it advertised and I made purchases based on that advertisement. I don't blame them for the mistake one bit. I blame them 100% for not even entertaining a refund or a reasonable facsimile of making things right.
How do you take someone's money and then walk off without making good on your end of the bargain? If a CS response comes back one more time without a compromise even sought, I'm taking it up with Google play to see what can be done. I've had it with DBs iron fist CS BS. Once they have your money, you're screwed.
I was not a fan of the solution but I do not think DB should compensate anyone beyond what had already been done, All players had a shorter event. (THANKFULLY). and all players got the extra tickets. You made plans based on having an extra day. So did everyone else. You are not unique. You would have had an extra day to craft? So would everyone else. The idea that you would have placed higher with the extra day is delusional.
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Just because people may not have liked adding another day onto the event is moot considering DB advertised that the event would be that way and then changed it AFTER the event was already in full swing. If we had known they were going to do this, many players would have pushed harder at the start to compensate for time away from the game to be with family for Christmas rather than expect to have extra time to get back into it and work to get a higher rank.
Having extra time to craft can actually affect rank, believe it or not. If this past event had ended on Monday, I would have placed top 50, but because it was extended, I placed rank 70. Others could have jumped a few ranks higher to a few hundred depending on their circumstances.
DB: Do Better.
Member of Starship Trista.
Actually that causality is just an assumption. We do not have evidence that the super-rare turn in was a self-inflicted gunshot wound or if there were other failures such as hardware or database issues that were the culprit.
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This analogy isn't even close to right. It's more like if you got 3 hours of HBO for 25$/mo and your cable company, being aware of Sunday getting Shan'd up with enough time to do something about it, gave you 6 hours of HBO on Saturday. If you choose not to watch all the HBO you got that's your choice, but all the HBO you paid for was made available.
Did it **tsk tsk** the event was over Christmas and you basically had to use the free tickets to be competitive? Yes. Does that mean I wasn't going to do it? No.
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There was never going to be an extra day of Galaxy. There was going to be 3 days of Expedition. Which is basically what we got when they gave you a free "day" worth of expedition tickets, we just had to cram those into a single day which happened to be Christmas Eve.
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Check out our website to find out more:
https://wiki.tenforwardloungers.com/
You did not read the posts. The complaint is about the extra tickets. Not about one less day.
Thanks to a fairly well designed expedition event on Sunday I cashed both in and had the time to shovel snow before playing. That was because I knew from Saturday I could complete tickets in less than a half hour. So from 3pm to 11pm I rattled off 17 tickets and partially did some of the last. 11pm is when the next day starts on my STT. And I still had time for a couple breaks and food. But I totally agree and have complained about the extra tickets. Extra tickets in expedition are a problem not a help.
A fix to the tickets, would be to eliminate the ticket reset at the end of the day and give us all the tickets at the expedition start. Then we can do are tickets when we have time. For the event we are talking about, I believe Saturday people probably could have done 6 tickets leaving them 9 tickets between Sunday and Monday. But with the current format people could only do 3 tickets Saturday, otherwise, if they did 6 tickets, they would have lost 3 tickets on reset.
The only bone of contention here seem to be around people's assertion that it's fair because everyone got the tickets. The argument seems to be that some people _chose_ not to use their tickets. I think many of us would argue that, given the day and the other responsibilities, it was not a choice.
I'm pretty big on equity and don't expect any special consideration around my holidays. BUT I need to be able to plan and to make adequate choices during any event regarding my use of resources to reach goals. The mid-game engineering move drastically changed the parameters of play for that event. This needs to be recognized.
If we decide as a player base that such mid-event tinkering is just fine and dandy, then I will stand down and go find another game.
I did read the post. As with many threads there is the OP position and then numerous others from other posters.
DB did not change the event, mid event. Someone screwed up and never extended the event in the first place. No one realized this (including DB) until Phase 2 started.
You know those 20 players that prevented you from finishing top 50. They would have “pushed harder” at the start too. That’s the delusional part. You just assume that if the event had worked as intended or if they shorter event had been know up front you could have just determined wherever you want to rank as if you are playing the event by yourself. There is no way to know how you would have faired and bet at least 20 players would have something to say about your assumptions.
Many said the extra day was bad, true enough; however, once we were told the extra day was going to happen, regardless of how we felt... and planned our schedule on that set in stone decision... only to have that set in stone decision changed on us AFTER the start of the event, AFTER our schedules were made... how can you NOT see the problem with this?
I agree, it’s problem. I see it as just more DB incompetence. I just don’t believe compensation is in order. Everyone was “hurt” equally. Others disagree but I do not think it changed the outcome. So what exactly do you want to be compensated for? The game was up and running so you could play normally. You had one less event day. That is not worthy of compensation.
I'm not asking to be compensated for anything, just to be clear. I was under the impression you didn't think the changed event end time was an issue worth mentioning.
Hey I just came off the Rare Turn in/time zone thread where you got upset with everyone because you thought they were trying to “silence” you. You seem to get upset easily...like whenever someone has a different opinion than you. Why don’t you back off from maximum warp before your nacelles fly off, ok.