Minutes from the last DB meeting:
Meeting leader: Next item is the forum. Players are getting pretty irrate about Yar, Killy, and several other issues.
DB Employee 2: Yes, apparently we nerfed Yar too hard and the Killy deal had an error somewhere.
Meeting leader: Ok, how do we want to handle it?
DB Employee 3: We've been working on rebalancing Yar now that we've recalled her for most of the upset players. Should we implement at update?
DB Employee 4: Maybe we should wait until Shan gets back.
DB Employee 2: I've done the data mining for the Killy deal. Should I send out VIP and dilithium to the players?
DB Employee 4: Let's wait until Shan gets back.
DealWithItJazzRiker: What should I tell the players on the forum?
DB Employee 4: Have you been paying attention? Wait until Shan gets back
Founding ADM - PoF family of fleets (POF, POF2 & POF3) - Dear TP: Non sequitur. Your facts are uncoordinated.
Haha! I am implying though that they have been working on fixes and have made progress. I am probably overstating Shan's role, but... They've given me too much time to be creative, lol.
I'm not overly bitter. I didn't get Yar. I did buy Killy because I've asked for her. I just want my VIP and dilithium. The forum is often just an extension of the game. I do them both for fun.
I don't care any more. I'll just do what I do. It's just a game. Pixels on a screen. Probably bad for my eyes anyway, let alone time.
I only play for fun anyway. If it stops being fun it ain't worth it. Bah. I'd ditch her if I wasn't waiting for the Third Second Battle of New York. Most of my Dominion crew are going in the freezer anyway so loads of room.
Thanks for reporting this. We checked out the offer and found that it is indeed giving an incorrect amount of VIP points. If you purchased this offer, please submit an in-game ticket and we can get this resolved. We've updated the offer for anyone that is still seeing it, so if you purchase the offer you will receive the correct amount of VIP points.
Thanks for reporting this. We checked out the offer and found that it is indeed giving an incorrect amount of VIP points. If you purchased this offer, please submit an in-game ticket and we can get this resolved. We've updated the offer for anyone that is still seeing it, so if you purchase the offer you will receive the correct amount of VIP points.
@DealWithItJazzRiker Can you address the discrepancy in the cost and content of this Killy offer versus the recent Agent Janeway/Richard Daystrom offers, which were both $10 US but gave the same amount of Chronitons and Credits that this Killy offer is giving at $25 US?
Thanks for reporting this. We checked out the offer and found that it is indeed giving an incorrect amount of VIP points. If you purchased this offer, please submit an in-game ticket and we can get this resolved. We've updated the offer for anyone that is still seeing it, so if you purchase the offer you will receive the correct amount of VIP points.
Thank you for letting us know what is going on. It beats the snot out of being totally in the dark.
Some of us give you a hard time because we love you. Just pretend that all of us do that.
Thanks for reporting this. We checked out the offer and found that it is indeed giving an incorrect amount of VIP points. If you purchased this offer, please submit an in-game ticket and we can get this resolved. We've updated the offer for anyone that is still seeing it, so if you purchase the offer you will receive the correct amount of VIP points.
Updating VIP points and Dilithium is the easiest way to fix this now that the offer is over even though with the added items it should have been the $9.99 price. I don't buy the excuse other players have stated about her not being in the portal and it only gives DB the excuse to gouge its players again the next time.
It is kinda pricey, all things considered, but getting a Killy out of it isn't bad. I'm at the point now where everyone is FE and FL, so the chronitons are just a way to stock up on galaxy event items!
Thanks for reporting this. We checked out the offer and found that it is indeed giving an incorrect amount of VIP points. If you purchased this offer, please submit an in-game ticket and we can get this resolved. We've updated the offer for anyone that is still seeing it, so if you purchase the offer you will receive the correct amount of VIP points.
@DealWithItJazzRiker
Is it also giving the incorrect amount of other items? The VIP, chronitons and credits match the amounts on the $9.99 offers for a 5* card. There have been $24.99 offers for 1 copy of a 5* crew, but it included much more than just those items. They also included 5 event packs and 5 premium boost packs. So if you are adjusting the VIP to be in accordance with the $24.99 price point, are you also adjusting the other items to give it the correct value?
Is everything about the offer wrong except the price?
Killy is a more recent, high demand character. Most of the prior offers were characters already in the portal pool, and less "desireable". I can see DB putting a premium cost on Killy.
Killy is a more recent, high demand character. Most of the prior offers were characters already in the portal pool, and less "desireable". I can see DB putting a premium cost on Killy.
Especially after nerfing yar. I mean of course players need a decent ship ability now. Lol
@DealWithItJazzRiker
Is it also giving the incorrect amount of other items? The VIP, chronitons and credits match the amounts on the $9.99 offers for a 5* card. There have been $24.99 offers for 1 copy of a 5* crew, but it included much more than just those items. They also included 5 event packs and 5 premium boost packs. So if you are adjusting the VIP to be in accordance with the $24.99 price point, are you also adjusting the other items to give it the correct value?
Is everything about the offer wrong except the price?
As someone who has spent a lot on this game including specifically on killy and yar, it was never reasonable to expect this offer to be 9.99. The offer included 1250 chrons which normally are sold for 9.99 by themselves, combined with a 1/5 killy the 24.99 for the offer is still a good deal relative to what they normally charge.
Any cheaper and it would do even more to discourage people to spend on cards when they come out. To reliably get a card to 5/5 when it comes out you need to spend 125-150 usd or about 25$ per star. Combining one star of killy with 1250 chrons and selling for 24.99 several months after the card came out seems reasonable, any less and I think it devalues the purchases people already made very recent a lot.
@DealWithItJazzRiker
Is it also giving the incorrect amount of other items? The VIP, chronitons and credits match the amounts on the $9.99 offers for a 5* card. There have been $24.99 offers for 1 copy of a 5* crew, but it included much more than just those items. They also included 5 event packs and 5 premium boost packs. So if you are adjusting the VIP to be in accordance with the $24.99 price point, are you also adjusting the other items to give it the correct value?
Is everything about the offer wrong except the price?
As someone who has spent a lot on this game including specifically on killy and yar, it was never reasonable to expect this offer to be 9.99. The offer included 1250 chrons which normally are sold for 9.99 by themselves, combined with a 1/5 killy the 24.99 for the offer is still a good deal relative to what they normally charge.
Any cheaper and it would do even more to discourage people to spend on cards when they come out. To reliably get a card to 5/5 when it comes out you need to spend 125-150 usd or about 25$ per star. Combining one star of killy with 1250 chrons and selling for 24.99 several months after the card came out seems reasonable, any less and I think it devalues the purchases people already made very recent a lot.
It's still bizzare they would have 1/5 Daystrom and 1/5 Janeway offers recently, both with the 1250 chrons and credits that this Killy offer had.
And even if the price increase was because Killy is newer they could have still said that instead of nothing.
As someone who has spent a lot on this game including specifically on killy and yar, it was never reasonable to expect this offer to be 9.99. The offer included 1250 chrons which normally are sold for 9.99 by themselves, combined with a 1/5 killy the 24.99 for the offer is still a good deal relative to what they normally charge.
The previous gold crew for $9.99 offers also included 1,250 chronitons. The offer was identical to the $9.99 offers except for the price. Every other component of the offer was identical.
The previous gold crew for $9.99 offers also included 1,250 chronitons. The offer was identical to the $9.99 offers except for the price. Every other component of the offer was identical.
I can appreciate them wanting to put a more recent card like Killy at a higher price point, but there should've been a differentiator other than price, maybe chuck in a 1x premium pull to highlight that it was a different offering.
If they wanted to change more, and not give anything extra simply because she is newer and popular, that’s fine; their company, charge what you like. What I think a number of people are possibly more upset about than the price was the confusion. The offer mirrored the prior $9.99 legendary offers in every way, including the VIP, which was a major point in why I personally, and I believe a lot of other people were confused. 500 VIP means $9.99, so many of us thought perhaps the price was wrong. This thread, and people like me that sent tickets, trying to get clarification did not get clarification until after the offer expired (still waiting on response to my ticket).
So I’m reading a lot of back and forth about if the price was fair, and personally, I don’t think there is such a thing as a fair or unfair price for anything on this game because they are a private business and they can charge whatever they want. What does upset me, and I think many others is that the offer, especially considering the VIP and the incredible similarity to prior offers, appeared like it may get changed to $9.99, we asked for clarification, and if it was $24.99, why. After the offer expired, we got some clarity, but with it taking so long for any explanation, and still no response directly from the business why the marked price increase (though I think speculation about newness is probably correct), I among others are understandably upset.
Simply put, it was clear as soon as it was posted the offer contained a mistake, DB’s finally clarified incorrect VIP was the mistake, but we were not told until after we could buy it what the mistake was. That’s just poor customer service, so people I think have the right to be upset if a business is not clear with their customer about what they are purchasing, and don’t clear up the misconception until after you can purchase it.
DB, charge what you like, it’s your business, just make sure the customer knows what they are buying. I love the game, please don’t change that!
“With the first link, the chain is forged. The first speech censured, the first thought forbidden, the first freedom denied, chains us all irrevocably.” Captain Picard quoting Judge Aaron Satie.
If the offer is more than you think it should be, don’t buy it. Case closed
Asking for a justification of the price based on previous sales is completely acceptable. Tired of the thread? Don’t read it. Case closed
I zero doubt that the price was supposed to be $9.99 and it was a mistake but they have made so many mistakes lately that it was easier for them to just ignore it until the offer was gone and then say oops, the VIP was wrong, because otherwise it would have meant compensation or justification for refunds.
I’ll drop my feedback in case anyone at DB wants to play the 2018 version of their game.
Stop putting Chronitons in these offers. The “new” most important commodity in your game is Honor. This offer has about 2-3 days worth of the Chroniton dump from Voyages.
Honor points should be included in all these “buy character” offers, especially the weekly $100,$50,$25 ones.
If the offer is more than you think it should be, don’t buy it. Case closed
Asking for a justification of the price based on previous sales is completely acceptable. Tired of the thread? Don’t read it. Case closed
I zero doubt that the price was supposed to be $9.99 and it was a mistake but they have made so many mistakes lately that it was easier for them to just ignore it until the offer was gone and then say oops, the VIP was wrong, because otherwise it would have meant compensation or justification for refunds.
Meh. They said to put in a ticket if you bought it so they are compensating after the fact.
If the offer is more than you think it should be, don’t buy it. Case closed
Asking for a justification of the price based on previous sales is completely acceptable. Tired of the thread? Don’t read it. Case closed
I zero doubt that the price was supposed to be $9.99 and it was a mistake but they have made so many mistakes lately that it was easier for them to just ignore it until the offer was gone and then say oops, the VIP was wrong, because otherwise it would have meant compensation or justification for refunds.
Meh. They said to put in a ticket if you bought it so they are compensating after the fact.
Yes, a compensation that costs them nothing (VIP) as opposed to admitting the real error that would actually cost them something
If the offer is more than you think it should be, don’t buy it. Case closed
Asking for a justification of the price based on previous sales is completely acceptable. Tired of the thread? Don’t read it. Case closed
I zero doubt that the price was supposed to be $9.99 and it was a mistake but they have made so many mistakes lately that it was easier for them to just ignore it until the offer was gone and then say oops, the VIP was wrong, because otherwise it would have meant compensation or justification for refunds.
Meh. They said to put in a ticket if you bought it so they are compensating after the fact.
Yes, a compensation that costs them nothing (VIP) as opposed to admitting the real error that would actually cost them something
If the offer is more than you think it should be, don’t buy it. Case closed
Asking for a justification of the price based on previous sales is completely acceptable. Tired of the thread? Don’t read it. Case closed
I zero doubt that the price was supposed to be $9.99 and it was a mistake but they have made so many mistakes lately that it was easier for them to just ignore it until the offer was gone and then say oops, the VIP was wrong, because otherwise it would have meant compensation or justification for refunds.
Meh. They said to put in a ticket if you bought it so they are compensating after the fact.
Yes, a compensation that costs them nothing (VIP) as opposed to admitting the real error that would actually cost them something
A very good point.
Someone said it did not have the correct VIP dil. do not believe it was confirmed but I do not know.
The thought was, it was rewarding the VIP dil of a 9.99 offer not 24.99
Crazy deal. I remember that they priced another one of these as 24.99$ as well but then it was corrected but now they claim that the deal was good and it's how they always intended it to be. Oh and just DEAL WITH IT!!!!
Comments
I'm not overly bitter. I didn't get Yar. I did buy Killy because I've asked for her. I just want my VIP and dilithium. The forum is often just an extension of the game. I do them both for fun.
I only play for fun anyway. If it stops being fun it ain't worth it. Bah. I'd ditch her if I wasn't waiting for the Third Second Battle of New York. Most of my Dominion crew are going in the freezer anyway so loads of room.
Check out our website to find out more:
https://wiki.tenforwardloungers.com/
@DealWithItJazzRiker Can you address the discrepancy in the cost and content of this Killy offer versus the recent Agent Janeway/Richard Daystrom offers, which were both $10 US but gave the same amount of Chronitons and Credits that this Killy offer is giving at $25 US?
GoT Chief Communications Officer
Thank you for letting us know what is going on. It beats the snot out of being totally in the dark.
Some of us give you a hard time because we love you. Just pretend that all of us do that.
Updating VIP points and Dilithium is the easiest way to fix this now that the offer is over even though with the added items it should have been the $9.99 price. I don't buy the excuse other players have stated about her not being in the portal and it only gives DB the excuse to gouge its players again the next time.
@DealWithItJazzRiker
Is it also giving the incorrect amount of other items? The VIP, chronitons and credits match the amounts on the $9.99 offers for a 5* card. There have been $24.99 offers for 1 copy of a 5* crew, but it included much more than just those items. They also included 5 event packs and 5 premium boost packs. So if you are adjusting the VIP to be in accordance with the $24.99 price point, are you also adjusting the other items to give it the correct value?
Is everything about the offer wrong except the price?
Second Star to the Right - Join Today!
Especially after nerfing yar. I mean of course players need a decent ship ability now. Lol
As someone who has spent a lot on this game including specifically on killy and yar, it was never reasonable to expect this offer to be 9.99. The offer included 1250 chrons which normally are sold for 9.99 by themselves, combined with a 1/5 killy the 24.99 for the offer is still a good deal relative to what they normally charge.
Any cheaper and it would do even more to discourage people to spend on cards when they come out. To reliably get a card to 5/5 when it comes out you need to spend 125-150 usd or about 25$ per star. Combining one star of killy with 1250 chrons and selling for 24.99 several months after the card came out seems reasonable, any less and I think it devalues the purchases people already made very recent a lot.
It's still bizzare they would have 1/5 Daystrom and 1/5 Janeway offers recently, both with the 1250 chrons and credits that this Killy offer had.
And even if the price increase was because Killy is newer they could have still said that instead of nothing.
Just my opinion, which is worth nothing I know
The previous gold crew for $9.99 offers also included 1,250 chronitons. The offer was identical to the $9.99 offers except for the price. Every other component of the offer was identical.
I can appreciate them wanting to put a more recent card like Killy at a higher price point, but there should've been a differentiator other than price, maybe chuck in a 1x premium pull to highlight that it was a different offering.
So I’m reading a lot of back and forth about if the price was fair, and personally, I don’t think there is such a thing as a fair or unfair price for anything on this game because they are a private business and they can charge whatever they want. What does upset me, and I think many others is that the offer, especially considering the VIP and the incredible similarity to prior offers, appeared like it may get changed to $9.99, we asked for clarification, and if it was $24.99, why. After the offer expired, we got some clarity, but with it taking so long for any explanation, and still no response directly from the business why the marked price increase (though I think speculation about newness is probably correct), I among others are understandably upset.
Simply put, it was clear as soon as it was posted the offer contained a mistake, DB’s finally clarified incorrect VIP was the mistake, but we were not told until after we could buy it what the mistake was. That’s just poor customer service, so people I think have the right to be upset if a business is not clear with their customer about what they are purchasing, and don’t clear up the misconception until after you can purchase it.
DB, charge what you like, it’s your business, just make sure the customer knows what they are buying. I love the game, please don’t change that!
Asking for a justification of the price based on previous sales is completely acceptable. Tired of the thread? Don’t read it. Case closed
I zero doubt that the price was supposed to be $9.99 and it was a mistake but they have made so many mistakes lately that it was easier for them to just ignore it until the offer was gone and then say oops, the VIP was wrong, because otherwise it would have meant compensation or justification for refunds.
Stop putting Chronitons in these offers. The “new” most important commodity in your game is Honor. This offer has about 2-3 days worth of the Chroniton dump from Voyages.
Honor points should be included in all these “buy character” offers, especially the weekly $100,$50,$25 ones.
Meh. They said to put in a ticket if you bought it so they are compensating after the fact.
Yes, a compensation that costs them nothing (VIP) as opposed to admitting the real error that would actually cost them something
A very good point.
Someone said it did not have the correct VIP dil. do not believe it was confirmed but I do not know.
The thought was, it was rewarding the VIP dil of a 9.99 offer not 24.99
Not dil, only VIP points.
Oh really? I must have misread the post then.