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About today's disciplinary actions - 2021-02-11

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  • This is unacceptable. My revenue is gone forever unless this is reversed, I get an apology, and WRG lays out a plan to have an open discussion how this doesn’t happen again from YOUR end.

    If grocery store sells me a steak for $1.99 instead of $19.99, that’s on them, not me. Take some responsibility for your Fark up.

    Exactly, this is a perfect example. Sometimes I buy stuff at the store without looking at the price because I need it and I'm going to get it no matter what. How am I supposed to know that the steak was really $19.99? Should the police come to my house after and take me away in handcuffs because I didn't look at the price? Of course not. Same thing here.

    OK TP you made your point. You have wrecked the player base's love of you, but you have made your point. It is possible for you to say that the amount of the ban was excessive, but still let us all know to make sure to double check every button before we push it. How about you go ahead and basically say time served and let these people come back and play. (if they're even still willing to.)

    You still have time to salvage what you have left. But to continue this overblown response to people pushing a button that you guys mistakenly put there, it is childish, and it is unnecessary. Why can everyone else see this but you?

    I was not banned. So the only dog I have in this fight is the fact that many of my friends have been affected. But I, and many, many of your loyal customers are here telling you that you are wrong.

    Well I hope you enjoy your loss of revenue. Because no one is going to expect this game to last much longer, and they will not feel good about spending money just for it to go down the drain.
  • =j= Ejachok=j= Ejachok ✭✭
    edited February 2021
    Google says they will honor all refund requests for Timelines for the past 60 days. Just so you other folks know!

    How? I'm gettin instant autorespond with denial
  • I didn’t see this bug or exploit it but to ban players is insane. I have had the extra points for doing the dailies so am I getting banned for that as well?

    This is like being on the naughty step.

    I would agree with people for the comments about stopping people actively cheating with macros, but not just for taking advantage of a glitch is not right.
  • robownagerobownage ✭✭✭✭✭
    Google says they will honor all refund requests for Timelines for the past 60 days. Just so you other folks know!

    How? I'm gettin instant autorespond with denial

    I'm also getting auto-denied.
  • BarnBurner wrote: »
    How about some disciplinary action on the employee/s that were responsible for the mistake to begin with?

    And follow that up with some disciplinary actions on the employee/s who gave the green light to ban a bunch of people who tapped a button?

    Exactly this
  • Google says they will honor all refund requests for Timelines for the past 60 days. Just so you other folks know!

    How? I'm gettin instant autorespond with denial

    You may need to contact them directly. They may not have the auto refund for it, but it sounds like they may grant your refund if you speak with someone immediately as opposed to going through the normal system.
    There are three ways to do something; the right way, the wrong way, and the Janeway.

    DB: Do Better.

    Member of Starship Trista
    .
  • I have contacted the developers asking for a full refund of all monies
    robownage wrote: »
    Google says they will honor all refund requests for Timelines for the past 60 days. Just so you other folks know!

    How? I'm gettin instant autorespond with denial

    I'm also getting auto-denied.

    Me too.
  • PuknutiPuknuti ✭✭✭
    edited February 2021
    I hope someone will explain how to get refund. If Google do this, no reason for Steam to not do same thing. Atleast to save my money for active monthly card and premium campaign, because I dont get that because ban. I pay for nothing.
  • Trilobiter wrote: »
    I've been playing this game for a year now and have spent over a thousand dollars on it. I too kept hitting the "Buy Again" button and collected all 19 days worth on my TWO accounts all at once.
    Fortunately I haven't been penalized so far on either accounts.

    The TP is upset that we collected more than was intended because of TP's glitch and want to retaliate by punishing the very players that support this game.
    Not very good business acumen if you ask me.

    Well, have any of you experience this glitch in the game of equipment repeatedly being taken while your equipping and training your crew?

    Since April of last year, every time there is item's on the crew manifest, say 12 items, I get to equip 1 to 2 crew as I watch the other 10 items disappear before my eyes.

    I've reported this issue 4 different times and have sent in screen shots proving the glitch is happening.

    Their response was to tell me that this issue isn't wide spread in the game and at the same time they failed to completely understand the problem and fix it. Costing me precious dilithium (most from in game purchases) spinning the Dabo wheel, winning 6 items for my crew and only get to equip 1 or 2 as the other items vanish from the crew manifest before I can use them, holding back my crews advancement towards max level and immortalizing them.
    Also, delaying my completing away team missions since I have no crew to use that has the needed level to do the next mission.

    So, it's seems to me the players are getting the shaft from all of these glitches.
    How do we penalize TP for their lack of business acumen and commitment to player satisfaction?

    QUITTING the game and WARN other potential players to avoid this game, because you will get more frustration than pleasure and NOT get your money's worth from this ripoff game.

    I quit Angry Birds under similar reason's after I seen how they cheat the players too.

    Namaste.

    Are you sure that you just have not reached the 1,000 item limit and items are being automatically deleted because of it?

    There are three ways to do something; the right way, the wrong way, and the Janeway.

    DB: Do Better.

    Member of Starship Trista
    .
  • Shan wrote: »
    The decisions we had to take today are not ones we took lightly.

    It was a necessity due to the nature of the exploit, and the severity of its impact on the game. Both also being why we had to handle this differently than previous issues, even if said previous issues may appear similar on the surface.

    This pack was announced as being available once per day and displayed a purchase limit of 1. The fact that it was claimable more than once was clearly a bug.

    We understand that many players made a few additional claims without understanding there was an exploit, and those people will suffer no repercussions for their actions. However there were also players who exploited the issue to a degree that was not acceptable.

    You may want to check on your revenue stream. I would highly anticipate a decline in revenue from STT after Feb 12. Your actions have repercussions too.

    Can you be more specific plz?
    When I try to access direct contact information they gave ma a 100 letters form and made a ticket.
  • robownage wrote: »
    Google says they will honor all refund requests for Timelines for the past 60 days. Just so you other folks know!

    How? I'm gettin instant autorespond with denial

    I'm also getting auto-denied.

    https://forum.disruptorbeam.com/stt/discussion/17683/google-play-email-address#latest
  • I lost more ISM overnight than the
    Trilobiter wrote: »

    Since April of last year, every time there is item's on the crew manifest, say 12 items, I get to equip 1 to 2 crew as I watch the other 10 items disappear before my eyes.

    I've reported this issue 4 different times and have sent in screen shots proving the glitch is happening.

    Their response was to tell me that this issue isn't wide spread in the game and at the same time they failed to completely understand the problem and fix it. Costing me precious dilithium (most from in game purchases) spinning the Dabo wheel, winning 6 items for my crew and only get to equip 1 or 2 as the other items vanish from the crew manifest before I can use them, holding back my crews advancement towards max level and immortalizing them.
    Also, delaying my completing away team missions since I have no crew to use that has the needed level to do the next mission.

    This is a misunderstanding. Let us assume you have 12 crew who could use a Social Lesson and you have 1 Social Lesson. The manifest would show a marker of 12 as there are 12 possible uses for the 1 item. But as soon as you equip it on one of them the counter will go away entirely as you have nothing to equip to the other 11 crew left.

    The same goes for recipies. If you use components and they then lack from other recipies the counter goes down a lot.

    This is not a bug but working properly.

    Ah, but you reminded me of another exploit having to do with components and making items...
  • Shan wrote: »
    The decisions we had to take today are not ones we took lightly.

    It was a necessity due to the nature of the exploit, and the severity of its impact on the game. Both also being why we had to handle this differently than previous issues, even if said previous issues may appear similar on the surface.

    This pack was announced as being available once per day and displayed a purchase limit of 1. The fact that it was claimable more than once was clearly a bug.

    We understand that many players made a few additional claims without understanding there was an exploit, and those people will suffer no repercussions for their actions. However there were also players who exploited the issue to a degree that was not acceptable.

    You may want to check on your revenue stream. I would highly anticipate a decline in revenue from STT after Feb 12. Your actions have repercussions too.

    Can you be more specific plz?
    When I try to access direct contact information they gave ma a 100 letters form and made a ticket.

    I meant...that people in the future will stop buying in-game items, and the effect would be to reduce the income to TP from STT.
  • Shan wrote: »
    The decisions we had to take today are not ones we took lightly.

    It was a necessity due to the nature of the exploit, and the severity of its impact on the game. Both also being why we had to handle this differently than previous issues, even if said previous issues may appear similar on the surface.

    This pack was announced as being available once per day and displayed a purchase limit of 1. The fact that it was claimable more than once was clearly a bug.

    We understand that many players made a few additional claims without understanding there was an exploit, and those people will suffer no repercussions for their actions. However there were also players who exploited the issue to a degree that was not acceptable.

    You may want to check on your revenue stream. I would highly anticipate a decline in revenue from STT after Feb 12. Your actions have repercussions too.

    Can you be more specific plz?
    When I try to access direct contact information they gave ma a 100 letters form and made a ticket.

    I meant...that people in the future will stop buying in-game items, and the effect would be to reduce the income to TP from STT.

    Omg. Sry. Quoted wrong post.
  • Google says they will honor all refund requests for Timelines for the past 60 days. Just so you other folks know!

    How? I'm gettin instant autorespond with denial

    You may need to contact them directly. They may not have the auto refund for it, but it sounds like they may grant your refund if you speak with someone immediately as opposed to going through the normal system.

    Can you be more specific plz?
    When I try to access direct contact information they gave ma a 100 letters form and made a ticket.
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