I usually join in on the rage everyone has at DB. But this time, nope. Can't join the rage. I simply appreciate the fact that DB finally sent something better than sorrytons. Would a choice have been better? Sure! Honor? Even better (if it was 50k at least.) But that's pie in the sky right now. Take a step back and think of the last few years, the apology rewards have slowly, but progressively, gotten better. This IS a step in the right direction and I appreciate the free crew. One day DB will get to where they give correct apology rewards and while we all want them to be there now, we have to accept that this is a slow, plodding beast that takes it sweet time getting to the end.
You say you usually join in on the rage, but you only have one post? I, on the other hand, usually ignore the rage but I'm definitely joining in because the "reward" for everyone was SO much worse in general than the 5min interruption that affected the rank1000s! I wasted hard-earned real cash for practically nothing! I mean, I absolutely don't mind blowing money for something that I like (heck, I'd be willing to pay another $25 RIGHT NOW for another Mirror Troi if I could), but to spend $24.99/50000 honor for literally NOTHING (or for some, a slight event bonus that was barely noticeable) is what is upsetting so many people! Its not even just buyer's remorse.....its more akin to fraud and creating a player-base of ViP victims!
I usually join in on the rage everyone has at DB. But this time, nope. Can't join the rage. I simply appreciate the fact that DB finally sent something better than sorrytons. Would a choice have been better? Sure! Honor? Even better (if it was 50k at least.) But that's pie in the sky right now. Take a step back and think of the last few years, the apology rewards have slowly, but progressively, gotten better. This IS a step in the right direction and I appreciate the free crew. One day DB will get to where they give correct apology rewards and while we all want them to be there now, we have to accept that this is a slow, plodding beast that takes it sweet time getting to the end.
And under what identity/medium would you be normally joining in the rage?
Anyone defending DB here hasn't thought this through. Anyone who spends money on the game used either honor the $25 offer spawned when they claimed one of the event picards as he wouldn't be available to add that 5th star for months. By giving out a 5th copy of him they have not only failed to take care of the people who spend money to keep this game afloat, they have evened the playing field by providing that 5th copy to all the people who were unwilling to pay into the game enough to earn it the old fashioned way.
What does that do to my desire to pay more, do you think?
Maybe the irony is that we play because we’re Star Trek fans, those hopeful idealists that like to think things will get better when we raise valid concerns about fairness and balance, etc and we forget that DB’s greed openly mocks the values espoused by the franchise they have a license for.
-Lord Wizzlestix I
I had no idea this many people went for the 24.99 add a star offer. How enlightening
For the mega event characters like this Picard it's kinda a given that you'll do this(or use honor) if you're a squad leader if nothing else. You're gonna be sharing this dude for a month, if you can't pony up the cash chances are you should find a squadmate who will and make him lead.
Maybe the irony is that we play because we’re Star Trek fans, those hopeful idealists that like to think things will get better when we raise valid concerns about fairness and balance, etc and we forget that DB’s greed openly mocks the values espoused by the franchise they have a license for.
-Lord Wizzlestix I
How is it that some are being allowed to receive 50,000 honor (my fleetmate), while others are being told nothing can be done (myself)? Can Black Pebble or anyone else from DB comment on that?
“A committee is a cul-de-sac, down which good ideas are lured and quietly strangled.” —Mark TwainMEMBER: [BoB] Barrel of Bloodwine... We are recruiting and putting the “curv” in scurvy! Best Event Finish: #3 Honor Debt: Inconceivable...Honor Bank Account: Slowly building...
How is it that some are being allowed to receive 50,000 honor (my fleetmate), while others are being told nothing can be done (myself)? Can Black Pebble or anyone else from DB comment on that?
"We have heard your concerns and will be discussing it further"
A hypothetical for those on this thread: If DB had sent a mass in-game message to everyone with 50k honor attached instead of Mirror Picard, would that have made everyone happy? I know I would have appreciated that at least as much, if not more. If almost everyone else has the same view, this might be instructive to DB in the future.
A hypothetical for those on this thread: If DB had sent a mass in-game message to everyone with 50k honor attached instead of Mirror Picard, would that have made everyone happy? I know I would have appreciated that at least as much, if not more. If almost everyone else has the same view, this might be instructive to DB in the future.
I think either the 50K Honor OR a Legendary Citation would have made WAY more people happy. You will never, ever, make everyone happy. Although, the SNAFU that resulted in everyone getting 150 Dilithium seemed to make pretty much everyone happy. This tells me that people are a lot less angry when the compensation is fair.
A hypothetical for those on this thread: If DB had sent a mass in-game message to everyone with 50k honor attached instead of Mirror Picard, would that have made everyone happy? I know I would have appreciated that at least as much, if not more. If almost everyone else has the same view, this might be instructive to DB in the future.
No. I would prefer they just say what they are going to do, and then do what they said. They cannot seem to achieve that without screwing it all up each and every time. Customer service is ALL about managing expectations but it would seem to me that they simply don't get that concept.
A hypothetical for those on this thread: If DB had sent a mass in-game message to everyone with 50k honor attached instead of Mirror Picard, would that have made everyone happy? I know I would have appreciated that at least as much, if not more. If almost everyone else has the same view, this might be instructive to DB in the future.
I think it would have been much more well received. There still would have been folks that missed Troi by a hair and would be disappointed in not having her...
I think the 50k or a legendary citation would have been the way to go.
However, for those who missed reward tiers due to no fault of their own (and there were some...even mentioned in this thread), I would extend out those tiers by 250-500 spots. This way, people who were near those thresholds and were unable to cash in those special items, could still obtain a Troi, or fully fuse their Janeway, or whatever else players may have been shooting for, and might actually have achieved if not for problems at the end of the event.
If they want to make it right by everyone, these seems a better way. Just my two cents...
“A committee is a cul-de-sac, down which good ideas are lured and quietly strangled.” —Mark TwainMEMBER: [BoB] Barrel of Bloodwine... We are recruiting and putting the “curv” in scurvy! Best Event Finish: #3 Honor Debt: Inconceivable...Honor Bank Account: Slowly building...
Db should give player legendary citation or $25 instead then
But ges they will screw us up eventually and give us legendary duplicates behold anyway even though we still have more than 100 of them not immortalized
We have reached a point now where a global compensation is probably the wisest choice of action to not further advantage individual players by either not giving anything or giving the requested compensation. Meaning everyone should get 49'450 Honor in a new e-mail. That way the Picard can be airlocked by everyone safely and then they have 50'000 Honor total.
That's how I see the damage can be held in acceptable boundaries. A few of the already individually compensated players might benefit double, but it would still be a small amount. And no, I am not one of them. My ticket is still open.
"Everything about the Jem'Hadar is lethal!" - Eris (ST-DS9 Episode 2x26 "The Jem'Hadar")
Update - as I put on the other thread, CS has agreed to give 50k honor to all players who already had a 5th star on Picard. If you were shot down earlier, fight back. If you didn't ticket it earlier, do so now.
Also... as far as I'm concerned, we are owed an official response from DB. CS writing me an email and me playing Paul Revere is not good enough.
We have reached a point now where a global compensation is probably the wisest choice of action to not further advantage individual players by either not giving anything or giving the requested compensation. Meaning everyone should get 49'450 Honor in a new e-mail. That way the Picard can be airlocked by everyone safely and then they have 50'000 Honor total.
That's how I see the damage can be held in acceptable boundaries. A few of the already individually compensated players might benefit double, but it would still be a small amount. And no, I am not one of them. My ticket is still open.
I think that’s probably the worst thing they can do at this point. It would mean that:
1. People who could use that in game mail Picard not only got a free FF 5* crew while others had to pay for him but they also got 50K honor. Which means I’m still out 50k honor.
2. People who already got 50k honor refunded by CS got another 50k honor. Which means others are still out 50k honor.
50k honor is huge in this game. It’s a months worth of effort as others have pointed out. The best thing they can do right now is go back into the game backend and run a simple query on the entire player base and get a list of people who had immortalized Mirror Picard prior to the in game message. Then filter out all the players CS sent 50k honor to AND send the remaining players the honor.
IF they can’t do those simple things then their primary goal for this year and Q1 should be to hire developers/support people who CAN make that possible so this doesn’t happen in the future.
Well, now that Silver has brought us the message from the developers, it's all dun and dusted for me. I'm happy with the compensation over e-mail by ticket, but now it's nice to see that everyone who had to use a citation OR money (DYC) will get the respective amount of honor back.
"Everything about the Jem'Hadar is lethal!" - Eris (ST-DS9 Episode 2x26 "The Jem'Hadar")
Update - as I put on the other thread, CS has agreed to give 50k honor to all players who already had a 5th star on Picard. If you were shot down earlier, fight back. If you didn't ticket it earlier, do so now.
Also... as far as I'm concerned, we are owed an official response from DB. CS writing me an email and me playing Paul Revere is not good enough.
THIS! is the crux of the matter. 5% of the problem the problem was Picard. The other 95% of the problem was communication. Poor or outright absent. Within DB. From DB to CS. From CS to us. From DB to us.
From this arm chair quarterback position, it even looks like the first 5% stemmed from the latter 95%.
We have reached a point now where a global compensation is probably the wisest choice of action to not further advantage individual players by either not giving anything or giving the requested compensation. Meaning everyone should get 49'450 Honor in a new e-mail. That way the Picard can be airlocked by everyone safely and then they have 50'000 Honor total.
That's how I see the damage can be held in acceptable boundaries. A few of the already individually compensated players might benefit double, but it would still be a small amount. And no, I am not one of them. My ticket is still open.
No, this would NOT make situation better. Because it would still mean that I am 50k honor "shorter" than all those people that didn't decided to pay. It does not change unfairness of situation at all.
And it does not change situation of Megaevent 5* being freely given after megaevent despite earlier proclamation/assurance that Megaevent and special packs are only way to go.
The best thing they can do right now is go back into the game backend and run a simple query on the entire player base and get a list of people who had immortalized Mirror Picard prior to the in game message. Then filter out all the players CS sent 50k honor to AND send the remaining players the honor.
IF they can’t do those simple things then their primary goal for this year and Q1 should be to hire developers/support people who CAN make that possible so this doesn’t happen in the future.
It's a pity they can't run queries to identify which players are actually affected by a problem and just give them compo, rather than giving the entire playerbase compo for things which don't affect the entire playerbase.
Level 99. Latest Immortal (957): Chancellor Gowron - October 2023.
A hypothetical for those on this thread: If DB had sent a mass in-game message to everyone with 50k honor attached instead of Mirror Picard, would that have made everyone happy? I know I would have appreciated that at least as much, if not more. If almost everyone else has the same view, this might be instructive to DB in the future.
No. I would prefer they just say what they are going to do, and then do what they said. They cannot seem to achieve that without screwing it all up each and every time. Customer service is ALL about managing expectations but it would seem to me that they simply don't get that concept.
Exactly. It's not "ideal" when your product doesn't work as anticipated. But it's a "sin" to screw up the "apology". It's a freaking catastrophe when EITHER make your customers revolt! It's a complete breakdown at the highest levels when the apology causes more damage than the program glitch.
Which brings us to the final dropped ball here. The glitch was bad, the apology was atrocious, the proposed fix (50,000 honor) was ONLY adequate if it had happened immediately. The fact we had to beg and claw our way just to get the reasonable 50k honor is not a good sign.
Because the compensation was so hard to get and it appears DB is only going to do the bare minimum of what we've asked, it is a huge fail on their part. They've obviously never heard of "under promise and over deliver". In the real world of CS the norm would be the 50k honor and another 100k for the inconvenience and hoop jumping. Because let's face it, honor and citations grow on imaginary trees.
I am still waiting on a reply to my support ticket from yesterday.
Giving out free honour to compensate is a win win situation. It costs them nothing and gives good support. The fact it is taking so long and the message is inconsistent is neither of those things.
In a game where it is easy to be free to play pissing off your paying customers is a special kind of stupid
I am still waiting on a reply to my support ticket from yesterday.
Giving out free honour to compensate is a win win situation. It costs them nothing and gives good support. The fact it is taking so long and the message is inconsistent is neither of those things.
In a game where it is easy to be free to play pissing off your paying customers is a special kind of stupid
At least your in the queue after the in game customer support interface ate my message 3 times I just gave up funny how it glitches liked that 3 times
I am still waiting on a reply to my support ticket from yesterday.
Giving out free honour to compensate is a win win situation. It costs them nothing and gives good support. The fact it is taking so long and the message is inconsistent is neither of those things.
In a game where it is easy to be free to play pissing off your paying customers is a special kind of stupid
At least your in the queue after the in game customer support interface ate my message 3 times I just gave up funny how it glitches liked that 3 times
Manually copy and paste the support email address directly into your email. I had to do that once.
There are three ways to do something; the right way, the wrong way, and the Janeway.
A hypothetical for those on this thread: If DB had sent a mass in-game message to everyone with 50k honor attached instead of Mirror Picard, would that have made everyone happy? I know I would have appreciated that at least as much, if not more. If almost everyone else has the same view, this might be instructive to DB in the future.
I think either the 50K Honor OR a Legendary Citation would have made WAY more people happy. You will never, ever, make everyone happy. Although, the SNAFU that resulted in everyone getting 150 Dilithium seemed to make pretty much everyone happy. This tells me that people are a lot less angry when the compensation is fair.
I said it elsewhere earlier today, that DB's compensation for outages and errors is usually incredibly generous. Honor, sorrytons (even though some here appear to pooh-pooh them, nobody doesn't need a few hundred - or thousand - to level crew and participate in Galaxy events), dilithium, and more have always been thoughtful and, at least in my experience, well in excess of any harm done by glitches.
And I'm sure someone in DB's brass, one who does not play or has not played themselves, thought it would be a nice touch to help people immortalize an excellent character as compensation for a critical outage at the end of a mega-event....without bothering to find out how many people already did so, realizing that said people represent a loud and wealthy part of the player base, or thinking ahead to how betrayed said people would feel at getting 550 honor for all of their money or time.
I agree that there isn't one apology gift that could make everyone happy but I think the following would be fair:
1) Everyone who spent 50k honor or $25 to get a fifth star for Mirror Picard gets 50k honor.
2) Everyone who finished ranked 1001-1500 (or maybe 2000) to get one star of Mirror Troi.
3) Everyone, including groups 1 and 2, gets 50k honor to make up for the debacle that Picardgate has been.
I've heard talk of handing out Kahless as compensation and agree that such a gift would be a further slap in the face of those who grinded out the 100k honor to get him in the first place. My plan allows those of us who got badly screwed on buying a fifth star for Mirror Picard (rather than everyone) to have the option of getting Kahless or, like I'd do, to get two legendary citations (or legendary beholds) to upgrade more characters. It also acts as a direct apology to people who fell out of the top 1000 due to events beyond their control and to the player community as a whole for a mega-event that could have been fascinating but has actually been just the latest string of glitches, outages, and frank mismanagement.
Another option for people who paid $25 is to dispute it with Apple/Google over the situation and get your $25 back if DB does nothing
I was going to do exactly that until the CS agent handling my ticket offer the 50k honour. Not sure where they're located though since there reply was 1am my time. I agreed this morning so hopefully when I wake up tomorrow it'll be there.
All of this over some free honour. I just used a citation the other day on a 4* and then got him in a voyage. It's the risk you take when you use a citation of buy another star. I airlocked all fake Picards anyways, so I'm not upset. Thanks DB for the free honour. Some compensation is better than none at all, some of us appreciate it.
Grant you do realize that some of actually paid money or 50k honor for something that was just handed out for free? and because we paid for it, makes it useless as compensation. do you really not get that part.
We're all aware of the risks when choosing to add the final star on a crew member. I'm sorry that you made a mistake. I have made them too.
Lots of people had Merry Worf FF as well. They knew that another could show up some day, just like Picard will show up again some day.
No matter who they pick, someone is going to have paid to make the card FF. Even a 5* behold has that risk. You can't please everyone.
They could have made everyone happy if they had handed out a Legendary citation, or 50,000 in honor. And this shouldn't be a "risk" because it wasn't RNG that handed out Picard, it was a human decision at DB. I didn't buy a pack and simply have bad luck getting a character I already spent $25.00 to immortalize .. and end up getting 550 honor where others got a Legendary character to add to their roster.
Comments
You say you usually join in on the rage, but you only have one post? I, on the other hand, usually ignore the rage but I'm definitely joining in because the "reward" for everyone was SO much worse in general than the 5min interruption that affected the rank1000s! I wasted hard-earned real cash for practically nothing! I mean, I absolutely don't mind blowing money for something that I like (heck, I'd be willing to pay another $25 RIGHT NOW for another Mirror Troi if I could), but to spend $24.99/50000 honor for literally NOTHING (or for some, a slight event bonus that was barely noticeable) is what is upsetting so many people! Its not even just buyer's remorse.....its more akin to fraud and creating a player-base of ViP victims!
And under what identity/medium would you be normally joining in the rage?
What does that do to my desire to pay more, do you think?
-Lord Wizzlestix I
For the mega event characters like this Picard it's kinda a given that you'll do this(or use honor) if you're a squad leader if nothing else. You're gonna be sharing this dude for a month, if you can't pony up the cash chances are you should find a squadmate who will and make him lead.
-Lord Wizzlestix I
"We have heard your concerns and will be discussing it further"
Captain Level: 95
VIP Level: 12
Unique Crew Immortalized: 525
Collections Completed: Vulcan, Ferengi, Borg, Romulan, Cardassian, Uncommon, Rare, Veteran, Common, Engineered, Physician, Innovator, Inspiring, Diplomat, Jury Rigger, Gauntlet Legends
I think either the 50K Honor OR a Legendary Citation would have made WAY more people happy. You will never, ever, make everyone happy. Although, the SNAFU that resulted in everyone getting 150 Dilithium seemed to make pretty much everyone happy. This tells me that people are a lot less angry when the compensation is fair.
No. I would prefer they just say what they are going to do, and then do what they said. They cannot seem to achieve that without screwing it all up each and every time. Customer service is ALL about managing expectations but it would seem to me that they simply don't get that concept.
I think it would have been much more well received. There still would have been folks that missed Troi by a hair and would be disappointed in not having her...
However, for those who missed reward tiers due to no fault of their own (and there were some...even mentioned in this thread), I would extend out those tiers by 250-500 spots. This way, people who were near those thresholds and were unable to cash in those special items, could still obtain a Troi, or fully fuse their Janeway, or whatever else players may have been shooting for, and might actually have achieved if not for problems at the end of the event.
If they want to make it right by everyone, these seems a better way. Just my two cents...
But ges they will screw us up eventually and give us legendary duplicates behold anyway even though we still have more than 100 of them not immortalized
That's how I see the damage can be held in acceptable boundaries. A few of the already individually compensated players might benefit double, but it would still be a small amount. And no, I am not one of them. My ticket is still open.
After all they already have people's money and we all remember our rules of acquisition.
Also... as far as I'm concerned, we are owed an official response from DB. CS writing me an email and me playing Paul Revere is not good enough.
Proud Former Officer of The Gluten Empire
Retired 12-14-20. So long, and thanks for all the cat pics!
I think that’s probably the worst thing they can do at this point. It would mean that:
1. People who could use that in game mail Picard not only got a free FF 5* crew while others had to pay for him but they also got 50K honor. Which means I’m still out 50k honor.
2. People who already got 50k honor refunded by CS got another 50k honor. Which means others are still out 50k honor.
50k honor is huge in this game. It’s a months worth of effort as others have pointed out. The best thing they can do right now is go back into the game backend and run a simple query on the entire player base and get a list of people who had immortalized Mirror Picard prior to the in game message. Then filter out all the players CS sent 50k honor to AND send the remaining players the honor.
IF they can’t do those simple things then their primary goal for this year and Q1 should be to hire developers/support people who CAN make that possible so this doesn’t happen in the future.
THIS! is the crux of the matter. 5% of the problem the problem was Picard. The other 95% of the problem was communication. Poor or outright absent. Within DB. From DB to CS. From CS to us. From DB to us.
From this arm chair quarterback position, it even looks like the first 5% stemmed from the latter 95%.
No, this would NOT make situation better. Because it would still mean that I am 50k honor "shorter" than all those people that didn't decided to pay. It does not change unfairness of situation at all.
And it does not change situation of Megaevent 5* being freely given after megaevent despite earlier proclamation/assurance that Megaevent and special packs are only way to go.
It's a pity they can't run queries to identify which players are actually affected by a problem and just give them compo, rather than giving the entire playerbase compo for things which don't affect the entire playerbase.
Exactly. It's not "ideal" when your product doesn't work as anticipated. But it's a "sin" to screw up the "apology". It's a freaking catastrophe when EITHER make your customers revolt! It's a complete breakdown at the highest levels when the apology causes more damage than the program glitch.
Which brings us to the final dropped ball here. The glitch was bad, the apology was atrocious, the proposed fix (50,000 honor) was ONLY adequate if it had happened immediately. The fact we had to beg and claw our way just to get the reasonable 50k honor is not a good sign.
Because the compensation was so hard to get and it appears DB is only going to do the bare minimum of what we've asked, it is a huge fail on their part. They've obviously never heard of "under promise and over deliver". In the real world of CS the norm would be the 50k honor and another 100k for the inconvenience and hoop jumping. Because let's face it, honor and citations grow on imaginary trees.
Giving out free honour to compensate is a win win situation. It costs them nothing and gives good support. The fact it is taking so long and the message is inconsistent is neither of those things.
In a game where it is easy to be free to play pissing off your paying customers is a special kind of stupid
At least your in the queue after the in game customer support interface ate my message 3 times I just gave up funny how it glitches liked that 3 times
Manually copy and paste the support email address directly into your email. I had to do that once.
DB: Do Better.
Member of Starship Trista.
I said it elsewhere earlier today, that DB's compensation for outages and errors is usually incredibly generous. Honor, sorrytons (even though some here appear to pooh-pooh them, nobody doesn't need a few hundred - or thousand - to level crew and participate in Galaxy events), dilithium, and more have always been thoughtful and, at least in my experience, well in excess of any harm done by glitches.
And I'm sure someone in DB's brass, one who does not play or has not played themselves, thought it would be a nice touch to help people immortalize an excellent character as compensation for a critical outage at the end of a mega-event....without bothering to find out how many people already did so, realizing that said people represent a loud and wealthy part of the player base, or thinking ahead to how betrayed said people would feel at getting 550 honor for all of their money or time.
I agree that there isn't one apology gift that could make everyone happy but I think the following would be fair:
1) Everyone who spent 50k honor or $25 to get a fifth star for Mirror Picard gets 50k honor.
2) Everyone who finished ranked 1001-1500 (or maybe 2000) to get one star of Mirror Troi.
3) Everyone, including groups 1 and 2, gets 50k honor to make up for the debacle that Picardgate has been.
I've heard talk of handing out Kahless as compensation and agree that such a gift would be a further slap in the face of those who grinded out the 100k honor to get him in the first place. My plan allows those of us who got badly screwed on buying a fifth star for Mirror Picard (rather than everyone) to have the option of getting Kahless or, like I'd do, to get two legendary citations (or legendary beholds) to upgrade more characters. It also acts as a direct apology to people who fell out of the top 1000 due to events beyond their control and to the player community as a whole for a mega-event that could have been fascinating but has actually been just the latest string of glitches, outages, and frank mismanagement.
I was going to do exactly that until the CS agent handling my ticket offer the 50k honour. Not sure where they're located though since there reply was 1am my time. I agreed this morning so hopefully when I wake up tomorrow it'll be there.
They could have made everyone happy if they had handed out a Legendary citation, or 50,000 in honor. And this shouldn't be a "risk" because it wasn't RNG that handed out Picard, it was a human decision at DB. I didn't buy a pack and simply have bad luck getting a character I already spent $25.00 to immortalize .. and end up getting 550 honor where others got a Legendary character to add to their roster.