This is more than just a blunder...it's a royal F-q YOU to everyone who already paid DB and/or burned Honor to give Picard his 5th star already!!! What a total insult, and ignorant move on their part.
Giving away nearly any other legendary could have been well received, but this is about the absolute worse choice they could have made.
Absolutely agree!!!! I am one of those people. So I got honor. A legendary citation would’ve been far better.
Why does the whole game have to be set up to benefit brand new players and screw over folks who've been playing and spending since day one? DB is the one making things that way. They don't have to be mutually exclusive options.
It's interesting that you see it that way, because I see it in exactly the opposite way. The event rewards for the top tiers all award multiple copies of the new event crew. As a top tier award, these can only be won by the older, more advanced players. This gives them an advantage for the next event by making them even stronger. New players don't have enough advanced crew yet, so they are likely to just get trainers from the event, unless they buy the packages.
Why does the whole game have to be set up to benefit brand new players and screw over folks who've been playing and spending since day one? DB is the one making things that way. They don't have to be mutually exclusive options.
It's interesting that you see it that way, because I see it in exactly the opposite way. The event rewards for the top tiers all award multiple copies of the new event crew. As a top tier award, these can only be won by the older, more advanced players. This gives them an advantage for the next event by making them even stronger. New players don't have enough advanced crew yet, so they are likely to just get trainers from the event, unless they buy the packages.
This makes it the classic Pay-to-Win scenario.
The thing to consider though, most of those top tier players already have all the event crew FF/FE before the even has ended. So yes, they did pay to win, but by that point all they are winning is a possible one time achievement award and a notch on their digital belt.
Really the whole event reward structure needs an overhaul.
I hope all the ill will towards DB doesn't keep them from doing things like this in the future. My thought is anybody that completed him during the events had a competitive advantage over me which is just the same as the weekly folks immortalizing a Legendary during an event. I don't feel sorry for you.
To follow up on what Shan posted earlier, all of us at Disruptor Beam are acutely aware that the Mirror Picard compensation that went out earlier today caused a significant amount of ire and disappointment among some players. We are also aware it's not just one concern, but includes a range of valid concerns including but not limited to perceptions on rewarding competitiveness, to citation redemptions, to players recently purchased the Double Your Crew Offer and others.
I'm not promising that anything will be done specifically about mailed-out Mirror Picard, but I can tell you that we will revisit it internally AFTER we do the various server pushes/client restarts tomorrow. And at a minium, we will keep you informed on what our plans may be.
In the meanwhile, I ask that you please keep your comments civil. It will make it a lot easier for us to parse through all of your comments.
Well, that was condescending as hell. Please, tell us more about your server pushes and how they are more important than what's already not working.
(Sounds more civil than what we're all thinking) ENTER
I understand that the compensation received for today's outage is not satisfactory for everyone, and I am forwarding your feedback to the team.
We need better solutions for compensation, and working on that is one of our goals for 2018.
While it is ok to express your frustration on this matter, please do so while also complying with our Community Guidelines. Thank you.
Shan, instead of working on better solutions for compensation, can you work on better Quality Control so you don't need to give out compensation in the first place? I think that would make everyone a lot happier. Thanks.
What this has proven is any existing crew given as a gift to everybody is wrong. There is no gift being given to people who have that crew FF.
Think of Will Scarlet meant to be a Christmas gift. A person that had him FF got 550 honor. 550 honor was a slap in their face. We know what we all felt about Mirror Picard if we had him FF already ( mainly because we had to spend 25 dollars or 50k honor)
The only choice for freebies is new non-existing crew or citations.
Everyone who had Will Scarlet already FF are owed a Christmas present. We who had Mirror Picard FF already are also owed.
As far as compensation for today’s outage, I will repeat my previous post.
Rank 1-2000 should all receive one Mirror Troi
Everyone else should receive one Mirror Janeway
What this has proven is any existing crew given as a gift to everybody is wrong. There is no gift being given to people who have that crew FF.
Think of Will Scarlet meant to be a Christmas gift. A person that had him FF got 550 honor. 550 honor was a slap in their face. We know what we all felt about Mirror Picard if we had him FF already ( mainly because we had to spend 25 dollars or 50k honor)
The only choice for freebies is new non-existing crew or citations.
Everyone who had Will Scarlet already FF are owed a Christmas present. We who had Mirror Picard FF already are also owed.
As far as compensation for today’s outage, I will repeat my previous post.
Rank 1-2000 should all receive one Mirror Troi
Everyone else should receive one Mirror Janeway
You are comparing apples to oranges. Will Scarlet has been out for a little over a year now and was never advertised as being entirely event-exclusive with no way at all of obtaining him outside of the event. Mega-event exclusives are advertised as being as such, where if you want to add more stars to them, you either have to spend money when the double-crew offer appears or using Honor for Citations to utilize. Everyone who already had Will Scarlet simply kept him or airlocked him without being upset as at that point he was a free 5* that was not just part of an event that just ended. Picard on the other hand, was, along with being advertised, as per the Mega-event formula, as being free up to a 4/5 with the last star needing to be bought.
There are three ways to do something; the right way, the wrong way, and the Janeway.
Yeah, it's kinda telling that with Scarlet those that had him FF posted on forum mostly in line with "nothing for me, but good luck everybody" and being OK with it.
While this time even many of those that didn't had Picard 5/5 are pissed off by this.
Different situations unsurprisingly resulted in very different response.
Third one is very mild grumbling about Monthly Stamets, yeah, many people disliked it but there wasn't much vitriol like here. Again situation being quite different.
@al103 Coz Merry Worf is long time ago and Mirror Picard was promised to not being obtainable other ways then being purchased by honor or cash (at least not for a very long time).
And the other thing is: The server problems prevented people to catch Mirror Troi, not preventing to cacth Mirror Picard (in 99,9% of cases).
@al103 Coz Merry Worf is long time ago and Mirror Picard was promised to not being obtainable other ways then being purchased by honor or cash (at least not for a very long time).
Different situations unsurprisingly resulted in very different response.
It's very hard to compare Not-So-Merry Worf with this debacle. And not just because of time passed. Them doing that next year probably wouldn't pissed me off enough to post, but there would've been no "good luck everybody, enjoy your Scarlet" from me.
My post was agreeing with post before me in the first place, not contradicting it. Difference of reaction is best proof of difference of situation. But I decided to clarify - before your post BTW, I was editing about Stamets when you posted.
Coz Merry Worf is long time ago and Mirror Picard was promised to not being obtainable other ways then being purchased by honor or cash (at least not for a long time).
Which is similar to the extra ticket "compensation " last week. They screwed with players unevenly in the middle of an event. Those of us who already spent money got a monkey wrench thrown into our games. All they had to do was gift the last thresholds that some people couldn't reach. It went from being no big deal, everyone was affected the same, to a huge fail that gave some a major advantage while penalizing others.
CS wouldn't compensate us for that either. The trend is now obvious. DB feels no accountability for unintended consequences.
All of this over some free honour. I just used a citation the other day on a 4* and then got him in a voyage. It's the risk you take when you use a citation of buy another star. I airlocked all fake Picards anyways, so I'm not upset. Thanks DB for the free honour. Some compensation is better than none at all, some of us appreciate it.
Well I got a response initially stating that they were not handing out individual compensations, until I explained the situation in more detail. They came back saying that they aren't authorized yet to give out compensations until they get permission to do so. so guess we wait? Even thou it has been said a bunch of times already.
It was bad enough that yet another event, was screwed up in the first place, but then to add insult to injury, they send out a Knee jerk reaction compensation, that is a slap in the face to everyone who bought a Mirror picard either thru cash or honor. When the sad thing is the whole thing could of been avoided if they put in just a little bit of thought into the actual compensation being sent and the effect it would have. And now they need time to consider what to do about it? Here is an idea, instead of make the players pay for your mistakes, why don't you do the right thing, and just send everyone what you should of in the first place, One Citation that anyone can use, without having to worry about duplication. Done and Done, is that really so hard?
All of this over some free honour. I just used a citation the other day on a 4* and then got him in a voyage.
You are comparing apples to oranges. Many people explicitely do not put 5th star on gold and 4th on purple using citations or money because of things like that. Picard was explicitely SAFE choice prior to "gift" mail - that spent money/honor would 100% be useful - and that is why plenty of people chose to spend on him.
What you described is comparable to Monthly Stamets at most - and it caused mild grumbling and not 5 (IIRC by last count) threads of vitriolic rage.
I spent money on a double your Picard offer during the very first event of the Mirror event and thusly feel totally ripped off now. I’m happy they sent out a free one and all, but it’s just the wrong character to choose really. I’ve sent a ticket in but I honestly don’t expect anything will come of it. I’d love to get a citation or another legendary character out of it instead but DB is almost never very consistent with what it will do when you submit a ticket. Looks like it’s wait and see for me.
Weirdly enough, I’m also Vulcan Housewife. Also, RNGesus hates me, like really, REALLY hates me.
I spent money on a double your Picard offer during the very first event of the Mirror event and thusly feel totally ripped off now. I’m happy they sent out a free one and all, but it’s just the wrong character to choose really. I’ve sent a ticket in but I honestly don’t expect anything will come of it. I’d love to get a citation or another legendary character out of it instead but DB is almost never very consistent with what it will do when you submit a ticket. Looks like it’s wait and see for me.
This is actually why CS gets away with this and they win.
They use the insurance company tactic of deny your claim, then delay you until you no longer care, defend without ground their position, and the death of the ticket benefits them.
It's the risk you take when you use a citation of buy another star.
No it is not, not for characters from a recent event. Those crew is not added to packs etc. until about 6 months have passed by. Moreover: Some special characters, like the recurring mega event 5*s, are not supposed to return through pack drops at all, never.
Personally, i would care less if Mirror Picard drops to me in a year. But currently i rather had used the 50k honor to cite up a 5* ENG, SCI or MED crew instead, since im rly in need for this skills for voyages... if i only had known DB is breaking its promise of exclusivity on Mirror Picard that soon.
All of this over some free honour. I just used a citation the other day on a 4* and then got him in a voyage.
You are comparing apples to oranges. Many people explicitely do not put 5th star on gold and 4th on purple using citations or money because of things like that. Picard was explicitely SAFE choice prior to "gift" mail - that spent money/honor would 100% be useful - and that is why plenty of people chose to spend on him.
What you described is comparable to Monthly Stamets at most - and it caused mild grumbling and not 5 (IIRC by last count) threads of vitriolic rage.
Past mega event 5*s have been obtained by people in my fleet since those events ended. If you think that fake Picard will never ever be available then you are probably mistaken.
Past mega event 5*s have been obtained by people in my fleet since those events ended. If you think that fake Picard will never ever be available then you are probably mistaken.
There is difference between Megaevent 5* and Megaevent star character. As far as I know Mirror Picard is first case of such being gained not in megaevent (well, not sure about Dabo, but if somebody gained gold character in Dabo then all good luck to him or her and even more if it's such rarity).
And even normal new Megaevent 5* appear in normal packs at least half year later when they are added to general pool.
PS. You know what is actually comparable with this Picard Debacle and would cause even bigger rage? Gift of Kahless to everybody the moment they replace him. There wouldn't be 5 threads, more like 50... and rage would be much much stronger.
All of this over some free honour. I just used a citation the other day on a 4* and then got him in a voyage. It's the risk you take when you use a citation of buy another star. I airlocked all fake Picards anyways, so I'm not upset. Thanks DB for the free honour. Some compensation is better than none at all, some of us appreciate it.
Grant you do realize that some of us actually paid money or 50k honor for something that was just handed out for free? and because we paid for it, makes it useless as compensation. do you really not get that part.
All of this over some free honour. I just used a citation the other day on a 4* and then got him in a voyage. It's the risk you take when you use a citation of buy another star. I airlocked all fake Picards anyways, so I'm not upset. Thanks DB for the free honour. Some compensation is better than none at all, some of us appreciate it.
Grant you do realize that some of actually paid money or 50k honor for something that was just handed out for free? and because we paid for it, makes it useless as compensation. do you really not get that part.
We're all aware of the risks when choosing to add the final star on a crew member. I'm sorry that you made a mistake. I have made them too.
Lots of people had Merry Worf FF as well. They knew that another could show up some day, just like Picard will show up again some day.
No matter who they pick, someone is going to have paid to make the card FF. Even a 5* behold has that risk. You can't please everyone.
Comments
Well you just wouldn’t expect a completely retarded compensation to be given in the first place.
“Hmmmm everybody wants us to give them a troi or a citation as compensation.....I KNOW! Let’s give them Picard!!! “
Err what?????
I'm gonna get my CS ticket ready to send in seeking compensation for the compensation we may get from this.
Absolutely agree!!!! I am one of those people. So I got honor. A legendary citation would’ve been far better.
It's interesting that you see it that way, because I see it in exactly the opposite way. The event rewards for the top tiers all award multiple copies of the new event crew. As a top tier award, these can only be won by the older, more advanced players. This gives them an advantage for the next event by making them even stronger. New players don't have enough advanced crew yet, so they are likely to just get trainers from the event, unless they buy the packages.
This makes it the classic Pay-to-Win scenario.
The thing to consider though, most of those top tier players already have all the event crew FF/FE before the even has ended. So yes, they did pay to win, but by that point all they are winning is a possible one time achievement award and a notch on their digital belt.
Really the whole event reward structure needs an overhaul.
Well, that was condescending as hell. Please, tell us more about your server pushes and how they are more important than what's already not working.
(Sounds more civil than what we're all thinking) ENTER
Shan, instead of working on better solutions for compensation, can you work on better Quality Control so you don't need to give out compensation in the first place? I think that would make everyone a lot happier. Thanks.
Think of Will Scarlet meant to be a Christmas gift. A person that had him FF got 550 honor. 550 honor was a slap in their face. We know what we all felt about Mirror Picard if we had him FF already ( mainly because we had to spend 25 dollars or 50k honor)
The only choice for freebies is new non-existing crew or citations.
Everyone who had Will Scarlet already FF are owed a Christmas present. We who had Mirror Picard FF already are also owed.
As far as compensation for today’s outage, I will repeat my previous post.
Rank 1-2000 should all receive one Mirror Troi
Everyone else should receive one Mirror Janeway
You are comparing apples to oranges. Will Scarlet has been out for a little over a year now and was never advertised as being entirely event-exclusive with no way at all of obtaining him outside of the event. Mega-event exclusives are advertised as being as such, where if you want to add more stars to them, you either have to spend money when the double-crew offer appears or using Honor for Citations to utilize. Everyone who already had Will Scarlet simply kept him or airlocked him without being upset as at that point he was a free 5* that was not just part of an event that just ended. Picard on the other hand, was, along with being advertised, as per the Mega-event formula, as being free up to a 4/5 with the last star needing to be bought.
DB: Do Better.
Member of Starship Trista.
While this time even many of those that didn't had Picard 5/5 are pissed off by this.
Different situations unsurprisingly resulted in very different response.
Third one is very mild grumbling about Monthly Stamets, yeah, many people disliked it but there wasn't much vitriol like here. Again situation being quite different.
And the other thing is: The server problems prevented people to catch Mirror Troi, not preventing to cacth Mirror Picard (in 99,9% of cases).
It's very hard to compare Not-So-Merry Worf with this debacle. And not just because of time passed. Them doing that next year probably wouldn't pissed me off enough to post, but there would've been no "good luck everybody, enjoy your Scarlet" from me.
My post was agreeing with post before me in the first place, not contradicting it. Difference of reaction is best proof of difference of situation. But I decided to clarify - before your post BTW, I was editing about Stamets when you posted.
Which is similar to the extra ticket "compensation " last week. They screwed with players unevenly in the middle of an event. Those of us who already spent money got a monkey wrench thrown into our games. All they had to do was gift the last thresholds that some people couldn't reach. It went from being no big deal, everyone was affected the same, to a huge fail that gave some a major advantage while penalizing others.
CS wouldn't compensate us for that either. The trend is now obvious. DB feels no accountability for unintended consequences.
It was bad enough that yet another event, was screwed up in the first place, but then to add insult to injury, they send out a Knee jerk reaction compensation, that is a slap in the face to everyone who bought a Mirror picard either thru cash or honor. When the sad thing is the whole thing could of been avoided if they put in just a little bit of thought into the actual compensation being sent and the effect it would have. And now they need time to consider what to do about it? Here is an idea, instead of make the players pay for your mistakes, why don't you do the right thing, and just send everyone what you should of in the first place, One Citation that anyone can use, without having to worry about duplication. Done and Done, is that really so hard?
What you described is comparable to Monthly Stamets at most - and it caused mild grumbling and not 5 (IIRC by last count) threads of vitriolic rage.
The game runs on RNG - customer support must not.
This is actually why CS gets away with this and they win.
They use the insurance company tactic of deny your claim, then delay you until you no longer care, defend without ground their position, and the death of the ticket benefits them.
No it is not, not for characters from a recent event. Those crew is not added to packs etc. until about 6 months have passed by. Moreover: Some special characters, like the recurring mega event 5*s, are not supposed to return through pack drops at all, never.
Personally, i would care less if Mirror Picard drops to me in a year. But currently i rather had used the 50k honor to cite up a 5* ENG, SCI or MED crew instead, since im rly in need for this skills for voyages... if i only had known DB is breaking its promise of exclusivity on Mirror Picard that soon.
Past mega event 5*s have been obtained by people in my fleet since those events ended. If you think that fake Picard will never ever be available then you are probably mistaken.
And even normal new Megaevent 5* appear in normal packs at least half year later when they are added to general pool.
PS. You know what is actually comparable with this Picard Debacle and would cause even bigger rage? Gift of Kahless to everybody the moment they replace him. There wouldn't be 5 threads, more like 50... and rage would be much much stronger.
EDIT: And, NO, DB THAT IS NOT A SUGGESTION!
Grant you do realize that some of us actually paid money or 50k honor for something that was just handed out for free? and because we paid for it, makes it useless as compensation. do you really not get that part.
We're all aware of the risks when choosing to add the final star on a crew member. I'm sorry that you made a mistake. I have made them too.
Lots of people had Merry Worf FF as well. They knew that another could show up some day, just like Picard will show up again some day.
No matter who they pick, someone is going to have paid to make the card FF. Even a 5* behold has that risk. You can't please everyone.