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Compensation Mirror Picard Blunder

{FH} Bones McCoy{FH} Bones McCoy ✭✭✭
in The Bridge
Once again DB missed the mark, in my opinion.
Instead of giving us Picard, they should have given us a choice of one of 3 Mirror crew, similar to what was done back when I was offered a chance at a free Arachnia, or Dr. Chaotica.
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Comments

  • DScottHewittDScottHewitt ✭✭✭✭✭
    [10F] 'Bones' McCoy wrote: »
    Once again DB missed the mark, in my opinion.
    Instead of giving us Picard, they should have given us a choice of one of 3 Mirror crew, similar to what was done back when I was offered a chance at a free Arachnia, or Dr. Chaotica.

    What compensation Picard?

    I missed it.

    Of course, mine is Immortal already.



    Scott


    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
  • {FH} Bones McCoy{FH} Bones McCoy ✭✭✭
    DScottHewitt wrote: »

    What compensation Picard?

    It was an in game mail message with Mirror Picard attached
  • The Great GornholioThe Great Gornholio ✭✭✭✭✭
    I agree. Those of us who spent the cash to double up early OR those who used a citation just got a double kick in the rear..... THIS was their brilliant idea?????
  • V.V. ✭✭✭✭
    did you have to file a ticket or something to get it?
    Jean-Luc Picard: "We think we've come so far. Torture of heretics, burning of witches, is all ancient history. Then, before you can blink an eye, suddenly, it threatens to start all over again."
  • DScottHewittDScottHewitt ✭✭✭✭✭
    MOZangelesSD wrote: »
    This is more than just a blunder...it's a royal F-q YOU to everyone who already paid DB and/or burned Honor to give Picard his 5th star already!!! What a total insult, and ignorant move on their part.

    Giving away nearly any other legendary could have been well received, but this is about the absolute worse choice they could have made.

    After the way they messed people up by ending an Event early, they do this?


    I might have to find and dispute a credit card charge, as well......
    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
  • PallidynePallidyne ✭✭✭✭✭
    V. wrote: »
    did you have to file a ticket or something to get it?

    No. It's an ingame mail going en masse. Sometimes they take time to get to everyone.
  • [7TW] UnkieB[7TW] UnkieB ✭✭✭✭✭
    V. wrote: »
    did you have to file a ticket or something to get it?

    No, give it time. The in game mails are staggered...

    7TH Tactical Wing, now recruiting
  • [BL] Q [BL] Q ✭✭✭✭✭
    Nice I paid €27.99 for 550 honor points Thanks DB finger on the pulse as usual
  • barrydancerbarrydancer ✭✭✭✭✭
    For all the good it will do, I'm going to put in a ticket requesting to exchange it for a citation. I bought a 4th star for Picard last week with honor knowing that this week would FF him.
  • Capt. ChaosCapt. Chaos ✭✭✭✭✭
    V. wrote: »
    did you have to file a ticket or something to get it?

    I had to restart the game to get the e-mail.

  • nomadishnomadish ✭✭
    I only got the honor for the citation eariler this week, this feels like a double kick since I spent the honor, but didn't get the bump for most of the mega-event. I'm opening a ticket but doubt anything will come of it.
  • DScottHewittDScottHewitt ✭✭✭✭✭
    barrydancer wrote: »
    For all the good it will do, I'm going to put in a ticket requesting to exchange it for a citation. I bought a 4th star for Picard last week with honor knowing that this week would FF him.

    I'm going to do the same. If they had not had issues loading the other Saturday, then ended that Event EARLY I would have finished him without buying a DYC......


    Scott


    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
  • [F2P: Don't Bother] Big_Daddy[F2P: Don't Bother] Big_Daddy ✭✭
    Hey DB - ***** you. No compensation for my failed voyage that I had to pay dilithium to extend, and a character that was already at 5 stars?

    The wallet just slammed shut for good. I am 100% F2P from now on. This was the first (and last) event I ever pushed hard on to rank. Never again.
  • e?o | Dr Rgnee?o | Dr Rgne ✭✭
    Maybe this is a silly question but has anyone tried politely asking for him to be replaced by a citation if you already have one? Before throwing vitriol at the board? I am genuinely curious whether or not they will do it
  • nomadishnomadish ✭✭
    e?o | Dr Rgne wrote: »
    Maybe this is a silly question but has anyone tried politely asking for him to be replaced by a citation if you already have one? Before throwing vitriol at the board? I am genuinely curious whether or not they will do it

    Even if they do it still requires opening a ticket and waiting, when they could have avoided this blunder by just sending the citation in the first place.
  • Captain_WhoCaptain_Who ✭✭✭✭✭
    edited January 2018
    e?o | Dr Rgne wrote: »
    Maybe this is a silly question but has anyone tried politely asking for him to be replaced by a citation if you already have one? Before throwing vitriol at the board? I am genuinely curious whether or not they will do it

    It'll take 4-40 days to get an answer on that : /
    And then it depends on the CS rep you get. How hardline DB has told them to be. And what kind of mood they're in when they read your ticket.
  • DScottHewittDScottHewitt ✭✭✭✭✭


    e?o | Dr Rgne wrote: »
    Maybe this is a silly question but has anyone tried politely asking for him to be replaced by a citation if you already have one? Before throwing vitriol at the board? I am genuinely curious whether or not they will do it

    I sent a Support Ticket. Even made a few suggestions of what could have been done instead.


    Scott


    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
  • The Great GornholioThe Great Gornholio ✭✭✭✭✭
    Captain_Who wrote: »
    e?o | Dr Rgne wrote: »
    Maybe this is a silly question but has anyone tried politely asking for him to be replaced by a citation if you already have one? Before throwing vitriol at the board? I am genuinely curious whether or not they will do it

    It'll take 4-40 days to get an answer on that : /
    And then it depends on the CS rep you get. How hardline DB has told them to be. And what kind of mood they're in when they read your ticket.

    Exactly...
  • AmphistaffAmphistaff ✭✭✭✭✭
    What's the point of giving out a copy of the mega-event crew AFTER the event is over? There's no point to this nonsense. As others have said, give a legendary citation or even a legendary behold if you want to be a bit cheap. But this is a real slap in the face to folks who spent $25 on the DYS offer or used a citation the first week to help out the rest of the month. This was not thought out at all or is deliberately meant to make players mad.
  • [FF] Vice Admiral Nairne[FF] Vice Admiral Nairne ✭✭✭✭
    e?o | Dr Rgne wrote: »
    Maybe this is a silly question but has anyone tried politely asking for him to be replaced by a citation if you already have one? Before throwing vitriol at the board? I am genuinely curious whether or not they will do it

    As a rule, I hold off on submitting tickets for widespread issues until I see response on the forums. Rather than having everyone send in a ticket, a lot of times they address this in bulk form, and I'd rather not clog up the system if I can avoid it.
  • WaldoMagWaldoMag ✭✭✭✭✭
    I will file a ticket on both my accounts. I spent 25 on both.
  • [GoT] Unsober Shimoda[GoT] Unsober Shimoda ✭✭✭✭
    It's short-sighted, quick-fix... Hopefully, they will change it, but since it's gone out already, the only fair way would be for them to have players send in tickets to request a change.

    For a game built upon Star Trek, a little Vulcan logic now and then isn't too much to ask... Offer a 5:star: citation to all players and be done with it. That way the players who might've been super-close to a 2nd Dirty Deanna could use it there, F2P players could FF Mirror JL-Pipes, and others could use it on one of their other legendaries... Everyone wins, including DB, who earns some goodwill from the player base.

    I sit in an office five days a week just like a lot of the folks up at DB HQ... Frankly, they should be able to come up with these compensation solutions just as easily as I do.
    [GoT] Drunk Shimoda
    GoT Chief Communications Officer
  • Nero84Nero84 ✭✭✭
    I didn’t take any of the double offers so I am not unhappy, but I get why some people are. I think the better idea would have been a free legendary behold if they wanted to award it as compensation. That being said DB doesn’t give out legendaries so this is some big compensation.

    For those people who were affected in other ways the same process needs to be followed but filing tickets.
  • Commander MorakCommander Morak ✭✭✭
    edited January 2018
    Spent 25 on Picard week 1.

    And unwittingly by claiming Picard, just set off the timer on the 25 dollar offer I planned to use tomorrow on the next event.

    Priceless.
  • PallidynePallidyne ✭✭✭✭✭
    Nero84 wrote: »
    I didn’t take any of the double offers so I am not unhappy, but I get why some people are. I think the better idea would have been a free legendary behold if they wanted to award it as compensation. That being said DB doesn’t give out legendaries so this is some big compensation.

    For those people who were affected in other ways the same process needs to be followed but filing tickets.

    That's gonna cause a flood backing tickets up for weeks again.
    That hurts everyone when you've gotta resort to tickets for something this widespread.
  • barrydancerbarrydancer ✭✭✭✭✭
    e?o | Dr Rgne wrote: »
    Maybe this is a silly question but has anyone tried politely asking for him to be replaced by a citation if you already have one? Before throwing vitriol at the board? I am genuinely curious whether or not they will do it

    I'll let you know what they say to my request.
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