Because some people were given 50k honor and could keep Picard, DB needs to send an in game message to everyone with 50k honor. If I recall the last ticket I sent in CS was all like “sorry yes you got screwed but if we help you we have to help everybody.” SO HELP EVERYBODY! It’s a no brainer... Can anyone tell I’m still bitter?
Because some people were given 50k honor and could keep Picard, DB needs to send an in game message to everyone with 50k honor. If I recall the last ticket I sent in CS was all like “sorry yes you got screwed but if we help you we have to help everybody.” SO HELP EVERYBODY! It’s a no brainer... Can anyone tell I’m still bitter?
Considering I paid CASH MONEY, bitter might not cover my feelings right now.
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
I just put a ticket for it so we will see how it goes. I also paid the $25. If DB CSR‘s shoot it down and offer nothing, I will just get a refund from Apple so I’m not terribly worried. Now if I had spent 50,000 Honor I would have been upset.
I just put a ticket for it so we will see how it goes. I also paid the $25. If DB CSR‘s shoot it down and offer nothing, I will just get a refund from Apple so I’m not terribly worried. Now if I had spent 50,000 Honor I would have been upset.
I can see the exact spot where the $24.99 came off my checking. They can make it right, or I can......
Scott
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
Posting ticket contents is against TOS, but the wording I saw today said that all players with a 6th Picard will get 50k honor, seemingly regardless of reps.
Yeah snipped is awful to deal with, I can empathize with you. The struggle is real.
Also naming reps I'm sure is against TOS whether it was a single ticket he dealt with or several it's not nice to be raked along the coals on the company forum. If your not happy with a response ask for an escalation.
Yeah Neil is awful to deal with, I can empathize with you. The struggle is real.
Also naming reps I'm sure is against TOS whether it was a single ticket he dealt with or several it's not nice to be raked along the coals on the company forum. If your not happy with a response ask for an escalation.
I cannot find anything in the TOS that would cover this.
I just got a response. Sounds kinda like a form letter as it starts talking about stuff they can't do which I never even brought up in my ticket. But anyway, the crux is they're offering me 50k honour in exchange for the lvl 1 Picard from the compo mail, which I'm taking. I've sent them a screencap of Picard lounging near the bottom of the crew list and I assume I'll get the honour credited sometime Thursday.
Level 99. Latest Immortal (957): Chancellor Gowron - October 2023.
Yeah Neil is awful to deal with, I can empathize with you. The struggle is real.
Also naming reps I'm sure is against TOS whether it was a single ticket he dealt with or several it's not nice to be raked along the coals on the company forum. If your not happy with a response ask for an escalation.
I cannot find anything in the TOS that would cover this.
Then I guess It's more of an Unwritten rule don't call the Employee out in front of his employers because you don't like the official stance CS has taken. If you ask for an escalation one of the CS supervisors will either A side with the agent due to policy or B Make a geasture of good will and side with the player.
Yeah Neil is awful to deal with, I can empathize with you. The struggle is real.
Also naming reps I'm sure is against TOS whether it was a single ticket he dealt with or several it's not nice to be raked along the coals on the company forum. If your not happy with a response ask for an escalation.
I totally appreciate your stance and even agree with it on many levels. However, there also needs to be some level of accountability so I guess I am leaning in that direction at this time. As far as escalating tickets goes. I have done that several times throughout my time playing, but I can barely bring myself to open a ticket these days. What an awful process.
Yeah Snipped is awful to deal with, I can empathize with you. The struggle is real.
Also naming reps I'm sure is against TOS whether it was a single ticket he dealt with or several it's not nice to be raked along the coals on the company forum. If your not happy with a response ask for an escalation.
I cannot find anything in the TOS that would cover this.
Then I guess It's more of an Unwritten rule don't call the Employee out in front of his employers because you don't like the official stance CS has taken. If you ask for an escalation one of the CS supervisors will either A side with the agent due to policy or B Make a geasture of good will and side with the player.
I don't know if it's in the current version of the Community Guidelines, but this is a quote from the old forums:
We ask that you also not post private messages or content, which includes private interactions with Disruptor Beam moderators or player support representatives.
- Don’t be mean! Abuse of other community members, which includes other players as well as Disruptor Beam staff, will not be permitted. This includes any racist, sexist, homophobic, threatening, harassing, or other personally offensive or derogatory comments. We are all human beings and deserve respect, especially online. We find it 100% unacceptable to abuse any member of the community.
Could you please continue the petty bickering? I find it most intriguing. ~ Data, ST:TNG "Haven"
To be fair I did think to myself after the fact “does this happen to me at work and is it good or bad?” It doesn’t make a perfectly parallel comparison being a mechanic. Customers would not hesitate to question my work regardless of whether their assumptions were correct. It happens a lot in my business. Showing displeasure with one employee in particular is personal but perhaps could be done in a dignified manner. It is very forward, but without it there is very little accountability. I don’t see this as black and white I guess.
I can also confirm that tickets are NOT being handled on a first come, first serve basis. I submitted my ticket yesterday, 4:50pm EST. Someone else submitted their ticket 6:30am today (not sure which timezone), their ticket # is over 650 after mine, and they already got their refund. I have yet to hear anything.
Looking back at the whole thing and can’t believe this happened. What triggered it? Sever outage resulting in rares that couldn’t be claimed. So you have these players categories (youcan be in more than one categories):
1. Top 1K but lost a tier = Mad and want some compensation
2. Lost a Troi = Super Mad and want their lost Troi
3. Played the event didn’t lost anything = not that mad
4. Played for 4th star on Picard only = indifferent
5. Already FF Picard = indifferent
6. Didn’t play the mega event at all = totally indifferent
Results of compensation:
1. Mad = Super Mad
2. Super Mad = Losing their mind
3. Not that mad = See 4 or 5
4. Indifferent = WTH!!! Thanks DB, i wasn’t expecting that
5. Indifferent = WTF DB?!? I just wasted 25$ or 50k honors for nothing!
6. Totally indifferent = Wow thanks, didn’t care for Picard but I’ll take a free legendary any time of the day
And you spawn a new category of mad players:
“Why would the players that already had him FF be compensated? They got an advantage over me in every event”
PS: No need to tell, but if it's below 10, might be the reason.
So? Barry spent money just like other people. Customer Service should be about service.
Agreed here. Hell, even if you are VIP 0 and spent a hard earned 50,000 honor and submitted a ticket I'd expect to hear back in short order. The fact that VIP prioritizing for CS claims seems to be a thing is actually quite disturbing.
I have no problem with the support team helping the biggest spenders first they are the ones who pay the bills at the end of the day.
Free players should get the same help but at a lower priority
ROFL LMAO, everyone is the same, vip14 talking
Nope - I can assure you they don’t.
As someone with a f2p account and a VIP14 account, I can assure you that VIPs get priority. For example, the next time it takes 69-days for them to even respond to a ticket that you’ve raised (which is what happened on my f2p account) then you’ll see the few days they might take for other tickets is rather good.
Everyone should just be patient. They are fixing the problem and we just need to give them time to do this.
I just got a response. Sounds kinda like a form letter as it starts talking about stuff they can't do which I never even brought up in my ticket. But anyway, the crux is they're offering me 50k honour in exchange for the lvl 1 Picard from the compo mail, which I'm taking. I've sent them a screencap of Picard lounging near the bottom of the crew list and I assume I'll get the honour credited sometime Thursday.
The honour's been added and Picard's twin is gone. I'm satisfied
(I used the 50k to add a star to Honey Bare)
Level 99. Latest Immortal (957): Chancellor Gowron - October 2023.
Should have just taken Picard from everybody and exchanged it for a 5* citation. I mean seriously: I can understand everybody who is mad for spending $$ or honor for a 5th Picard, but now that I made the decision not to buy the 5th Picard in the beginning I had to spend more resources for the events and get the worse compensatition.
It's this we only give compensatition for ticketing players that upsets me the most.
I feel happy that you guys get compensated though! I will also ticket for an exchange though.
I have also received a very much copy-pasted answer about getting 50k honor for providing a screenshot.
I was forced to answer that I have airlocked him due to already paying 25€ for the old goof and was willing to provide a screenshot of my steam transactions history that clearly shows that I took a "DYC" offer on the 7th of December. On another note, I wrote that getting 50k honor for 25€ is rather unfair to the pople who only get their honor refunded, as 25€ do not equal a citation... Not to mention that DB also have a history of all transactions made by all players. We will see how it goes.
PS: No need to tell, but if it's below 10, might be the reason.
So? Barry spent money just like other people. Customer Service should be about service.
Agreed here. Hell, even if you are VIP 0 and spent a hard earned 50,000 honor and submitted a ticket I'd expect to hear back in short order. The fact that VIP prioritizing for CS claims seems to be a thing is actually quite disturbing.
I have no problem with the support team helping the biggest spenders first they are the ones who pay the bills at the end of the day.
Free players should get the same help but at a lower priority
ROFL LMAO, everyone is the same, vip14 talking
Logically tickets will have to be processed in some order so it makes sense to put those who contribute more at the front of the queue.
In support keeping paying customers happy is more important than keeping non paying customers happy
I have also received a very much copy-pasted answer about getting 50k honor for providing a screenshot.
I was forced to answer that I have airlocked him due to already paying 25€ for the old goof and was willing to provide a screenshot of my steam transactions history that clearly shows that I took a "DYC" offer on the 7th of December. On another note, I wrote that getting 50k honor for 25€ is rather unfair to the pople who only get their honor refunded, as 25€ do not equal a citation... Not to mention that DB also have a history of all transactions made by all players. We will see how it goes.
Funny I received the same copy/paste answer... after I'd already exchanged responses with my CS rep and agreed to the 50k. When I noticed my ticket was updated this morning I thought "Great. It's done."
Silly me. Copy/paste and screenshot please. Why drag this out?
Looking back at the whole thing and can’t believe this happened. What triggered it? Sever outage resulting in rares that couldn’t be claimed. So you have these players categories (youcan be in more than one categories):
1. Top 1K but lost a tier = Mad and want some compensation
2. Lost a Troi = Super Mad and want their lost Troi
3. Played the event didn’t lost anything = not that mad
4. Played for 4th star on Picard only = indifferent
5. Already FF Picard = indifferent
6. Didn’t play the mega event at all = totally indifferent
Results of compensation:
1. Mad = Super Mad
2. Super Mad = Losing their mind
3. Not that mad = See 4 or 5
4. Indifferent = WTH!!! Thanks DB, i wasn’t expecting that
5. Indifferent = WTF DB?!? I just wasted 25$ or 50k honors for nothing!
6. Totally indifferent = Wow thanks, didn’t care for Picard but I’ll take a free legendary any time of the day
And you spawn a new category of mad players:
“Why would the players that already had him FF be compensated? They got an advantage over me in every event”
You can’t make that stuff up even if you tried to
+ another category:
Those who acquired Mirror Troi, but are disappointed by the non-compensation for our comrades who did miss her due to the crash.
Likewise I appreciate the empathetic captains who didn't have Peccard FF, but recognize that the rest of us getting our 50k honour/DYC burned was wrong.
For anyone who is all "Yay I don't see the problem cuz it benefitted mememe personally! Free 5*! Quit complaining ungrateful loozers" - There are other people in the world beyond ourselves.
PS: No need to tell, but if it's below 10, might be the reason.
So? Barry spent money just like other people. Customer Service should be about service.
Agreed here. Hell, even if you are VIP 0 and spent a hard earned 50,000 honor and submitted a ticket I'd expect to hear back in short order. The fact that VIP prioritizing for CS claims seems to be a thing is actually quite disturbing.
I have no problem with the support team helping the biggest spenders first they are the ones who pay the bills at the end of the day.
Free players should get the same help but at a lower priority
ROFL LMAO, everyone is the same, vip14 talking
Logically tickets will have to be processed in some order so it makes sense to put those who contribute more at the front of the queue.
In support keeping paying customers happy is more important than keeping non paying customers happy
Comments
Considering I paid CASH MONEY, bitter might not cover my feelings right now.
I can see the exact spot where the $24.99 came off my checking. They can make it right, or I can......
Scott
Good to know thank you!
~Post edited - please refrain from calling out individual Player Support representatives.
Also naming reps I'm sure is against TOS whether it was a single ticket he dealt with or several it's not nice to be raked along the coals on the company forum. If your not happy with a response ask for an escalation.
I cannot find anything in the TOS that would cover this.
Then I guess It's more of an Unwritten rule don't call the Employee out in front of his employers because you don't like the official stance CS has taken. If you ask for an escalation one of the CS supervisors will either A side with the agent due to policy or B Make a geasture of good will and side with the player.
I totally appreciate your stance and even agree with it on many levels. However, there also needs to be some level of accountability so I guess I am leaning in that direction at this time. As far as escalating tickets goes. I have done that several times throughout my time playing, but I can barely bring myself to open a ticket these days. What an awful process.
I don't know if it's in the current version of the Community Guidelines, but this is a quote from the old forums:
...and also:
Could you please continue the petty bickering? I find it most intriguing.
~ Data, ST:TNG "Haven"
I'd wait a while before you do anything. They probably have a ton of tickets to go through.
And before you say VIP priority, I'm VIP14.
1. Top 1K but lost a tier = Mad and want some compensation
2. Lost a Troi = Super Mad and want their lost Troi
3. Played the event didn’t lost anything = not that mad
4. Played for 4th star on Picard only = indifferent
5. Already FF Picard = indifferent
6. Didn’t play the mega event at all = totally indifferent
Results of compensation:
1. Mad = Super Mad
2. Super Mad = Losing their mind
3. Not that mad = See 4 or 5
4. Indifferent = WTH!!! Thanks DB, i wasn’t expecting that
5. Indifferent = WTF DB?!? I just wasted 25$ or 50k honors for nothing!
6. Totally indifferent = Wow thanks, didn’t care for Picard but I’ll take a free legendary any time of the day
And you spawn a new category of mad players:
“Why would the players that already had him FF be compensated? They got an advantage over me in every event”
You can’t make that stuff up even if you tried to
Nope - I can assure you they don’t.
As someone with a f2p account and a VIP14 account, I can assure you that VIPs get priority. For example, the next time it takes 69-days for them to even respond to a ticket that you’ve raised (which is what happened on my f2p account) then you’ll see the few days they might take for other tickets is rather good.
Everyone should just be patient. They are fixing the problem and we just need to give them time to do this.
Jim
The honour's been added and Picard's twin is gone. I'm satisfied
(I used the 50k to add a star to Honey Bare)
It's this we only give compensatition for ticketing players that upsets me the most.
I feel happy that you guys get compensated though! I will also ticket for an exchange though.
I was forced to answer that I have airlocked him due to already paying 25€ for the old goof and was willing to provide a screenshot of my steam transactions history that clearly shows that I took a "DYC" offer on the 7th of December. On another note, I wrote that getting 50k honor for 25€ is rather unfair to the pople who only get their honor refunded, as 25€ do not equal a citation... Not to mention that DB also have a history of all transactions made by all players. We will see how it goes.
Logically tickets will have to be processed in some order so it makes sense to put those who contribute more at the front of the queue.
In support keeping paying customers happy is more important than keeping non paying customers happy
Funny I received the same copy/paste answer... after I'd already exchanged responses with my CS rep and agreed to the 50k. When I noticed my ticket was updated this morning I thought "Great. It's done."
Silly me. Copy/paste and screenshot please. Why drag this out?
+ another category:
Those who acquired Mirror Troi, but are disappointed by the non-compensation for our comrades who did miss her due to the crash.
Likewise I appreciate the empathetic captains who didn't have Peccard FF, but recognize that the rest of us getting our 50k honour/DYC burned was wrong.
For anyone who is all "Yay I don't see the problem cuz it benefitted mememe personally! Free 5*! Quit complaining ungrateful loozers" - There are other people in the world beyond ourselves.
Solidarity!
~· Fly with the Subspace Eddies! ·~
Someone be sure that DB gets that memo.