I haven't heard ANYTHING, so I am getting more and more sure that I will need to let my bank, and perhaps the appropriate Law Enforcement Agencies solve this.....
If nothing else, this would more than likely end up as a civil matter, so I'm not sure the local constabulatory would be the way to go. Lawyer maybe, but I think the sheriff/da/atty general/etc is not going to really want to chat on this one.
Replying to your ticket will not push it further down the line, let's stop with that urban legend
However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
I'm still wondering when there is going to be an in-game email to let the non-forum readers know about this process.
Replying to your ticket will not push it further down the line, let's stop with that urban legend
However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
If I claim the 6th Picard it's likely to trigger the DYS offer and have a 72hr cooldown. Is it possible to remove it from the mail like the Smudgegate chrons? Once the issue is resolved I plan on pulling packs if and that's a big IF I pull a Begold the cooldown timer comes into play. If there's no other way of doing it I'll claim the Mirror Picard and wait till the cooldown expires.
Replying to your ticket will not push it further down the line, let's stop with that urban legend
However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
There we go! Exactly what we were looking for! Thanks!!
Replying to your ticket will not push it further down the line, let's stop with that urban legend However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
Thanks Shan. Just to confirm, after claiming him from the mailbox we should *not* then update our ticket with a screenshot of that?
Replying to your ticket will not push it further down the line, let's stop with that urban legend
However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
If I claim the 6th Picard it's likely to trigger the DYS offer and have a 72hr cooldown. Is it possible to remove it from the mail like the Smudgegate chrons? Once the issue is resolved I plan on pulling packs if and that's a big IF I pull a Begold the cooldown timer comes into play. If there's no other way of doing it I'll claim the Mirror Picard and wait till the cooldown expires.
Not it is not possible to remove it from your in-game mail.
Replying to your ticket will not push it further down the line, let's stop with that urban legend
However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
If I claim the 6th Picard it's likely to trigger the DYS offer and have a 72hr cooldown. Is it possible to remove it from the mail like the Smudgegate chrons? Once the issue is resolved I plan on pulling packs if and that's a big IF I pull a Begold the cooldown timer comes into play. If there's no other way of doing it I'll claim the Mirror Picard and wait till the cooldown expires.
Not it is not possible to remove it from your in-game mail.
Ok Thanks @Shan for coming in and clearing things up 🖖🏻
Replying to your ticket will not push it further down the line, let's stop with that urban legend However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
Thanks Shan. Just to confirm, after claiming him from the mailbox we should *not* then update our ticket with a screenshot of that?
You can if you want, there is no harm in it
I would then also say whether you have dismissed it or not, as it will make it easier on the representative.
But keep it concise, like: I have claimed my 6th Picard from my in-game mail, and I have dismissed it
or I have claimed my 6th Picard from my in-game mail, it is still in my crew.
Replying to your ticket will not push it further down the line, let's stop with that urban legend However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
Thanks Shan. Just to confirm, after claiming him from the mailbox we should *not* then update our ticket with a screenshot of that?
You can if you want, there is no harm in it
I would then also say whether you have dismissed it or not, as it will make it easier on the representative.
But keep it concise, like: I have claimed my 6th Picard from my in-game mail, and I have dismissed it
or I have claimed my 6th Picard from my in-game mail, it is still in my crew.
Anyway, on a positive note!
Today a 1/5 Mirror JLP was removed from my crew roster, and somehow my honor count went from 62k to 112k over night.
So 'thank you, DB' even if it took a tad longer than I would have expected ...
Replying to your ticket will not push it further down the line, let's stop with that urban legend However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
Thanks Shan. Just to confirm, after claiming him from the mailbox we should *not* then update our ticket with a screenshot of that?
You can if you want, there is no harm in it
I would then also say whether you have dismissed it or not, as it will make it easier on the representative.
But keep it concise, like: I have claimed my 6th Picard from my in-game mail, and I have dismissed it
or I have claimed my 6th Picard from my in-game mail, it is still in my crew.
How does that sound?
Thanks. And done. Though I forgot about the screenshot.
Replying to your ticket will not push it further down the line, let's stop with that urban legend However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
Thanks Shan. Just to confirm, after claiming him from the mailbox we should *not* then update our ticket with a screenshot of that?
You can if you want, there is no harm in it
I would then also say whether you have dismissed it or not, as it will make it easier on the representative.
But keep it concise, like: I have claimed my 6th Picard from my in-game mail, and I have dismissed it
or I have claimed my 6th Picard from my in-game mail, it is still in my crew.
How does that sound?
Thanks. And done. Though I forgot about the screenshot.
So.....did everybody else already get their exchanges?? Or is everyone also still playing the waiting game? I still haven't heard from them after the initial "we'll get back to you with a concrete answer" response 2 days ago... 🤔
I haven't heard ANYTHING, so I am getting more and more sure that I will need to let my bank, and perhaps the appropriate Law Enforcement Agencies solve this.....
Replying to your ticket will not push it further down the line, let's stop with that urban legend
However asking for an update or submitting a new ticket is not helpful.
There are delays, there is no denying this. It will take some time for each one of you to receive a reply, but it will be done.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
Thank you. At least some word from SOMEONE at Db does make me feel a little better. {I was mainly upset because I was hearing in the threads that people said we were ONLY getting the Honour if we kept the useless extra Picard, and tied up a Crew Slot. Which was said AFTER he took a floaty walk.......}
I will calm down and trust you that this will be resolved.
Apologies to everyone that this bugged me as much as it did.
I will TRY to shut up now.
Scott
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
At least QUESTIONABLE circumstances. Across state lines, since it was done electronically. That makes it Federal........
Your ticket will receive a reply and a resolution, there are however delays. Thank you for your patience.
It will start right now.
{The patience.}
Scott
Also, @Shan. Did y'all INTENTIONALLY change back to the old, stinky Chronie Offer for this Event? The newer deal is much more likely to encourage spending.
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
I haven't received even an initial response to my ticket (other than the automated confirmation email). I submitted it Tuesday at 15:13 EST, politely requesting either a refund of the 50k Honor I'd spent citing M. Picard or a replacement 5* citation. Three days later the ticket is still open with no activity on it.
Do not keep the 6th Picard in your mailbox. Either leave it in your crew or dismiss it if you need to - thank you!
! Shan, fleet members have reported CS refusing to refund them, at least at first, if they had already dismissed the extra Picard! I wonder how many captains have given up after being denied the first time on this basis.
I haven't received even an initial response to my ticket (other than the automated confirmation email). I submitted it Tuesday at 15:13 EST, politely requesting either a refund of the 50k Honor I'd spent citing M. Picard or a replacement 5* citation. Three days later the ticket is still open with no activity on it.
You will not receive a reply other than the automated one until a representative contacts you about your ticket. There are delays, it might still be a few days before you hear back.
I haven't received even an initial response to my ticket (other than the automated confirmation email). I submitted it Tuesday at 15:13 EST, politely requesting either a refund of the 50k Honor I'd spent citing M. Picard or a replacement 5* citation. Three days later the ticket is still open with no activity on it.
I haven't received even an initial response to my ticket (other than the automated confirmation email). I submitted it Tuesday at 15:13 EST, politely requesting either a refund of the 50k Honor I'd spent citing M. Picard or a replacement 5* citation. Three days later the ticket is still open with no activity on it.
You will not receive a reply other than the automated one until a representative contacts you about your ticket. There are delays, it might still be a few days before you hear back.
I will not receive a reply until I receive a reply.
Yes, that's pretty much what I assumed.
But I know of several other players who submitted similar requests after I submitted mine who received an Honor exchange more than a day ago now. I guess tickets are not processed in the order received. (I also know a player with a higher VIP level who submitted a ticket around the same time as mine who is also waiting for a response, so it doesn't appear to be VIP-dependent either.) It's the inconsistency and seeming randomness of the responses that (again) make me reluctant to give more money to the company.
No, I'm not asking for special treatment, to be pulled out of line and given a CS response early. I'm asking for consistency in how these matters are handled. We shouldn't have to play Customer Service Dabo to find out what, and when, the answer will be to our reasonable requests.
I haven't received even an initial response to my ticket (other than the automated confirmation email). I submitted it Tuesday at 15:13 EST, politely requesting either a refund of the 50k Honor I'd spent citing M. Picard or a replacement 5* citation. Three days later the ticket is still open with no activity on it.
You will not receive a reply other than the automated one until a representative contacts you about your ticket. There are delays, it might still be a few days before you hear back.
I will not receive a reply until I receive a reply.
Yes, that's pretty much what I assumed.
But I know of several other players who submitted similar requests after I submitted mine who received an Honor exchange more than a day ago now. I guess tickets are not processed in the order received. (I also know a player with a higher VIP level who submitted a ticket around the same time as mine who is also waiting for a response, so it doesn't appear to be VIP-dependent either.) It's the inconsistency and seeming randomness of the responses that (again) make me reluctant to give more money to the company.
No, I'm not asking for special treatment, to be pulled out of line and given a CS response early. I'm asking for consistency in how these matters are handled. We shouldn't have to play Customer Service Dabo to find out what, and when, the answer will be to our reasonable requests.
I don't even recall an automated one. is that the message that pops up when you send the Ticket?
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
I don't even recall an automated one. is that the message that pops up when you send the Ticket?
Every time I've submitted a support ticket I get an email at the account associated with my DBID with the subject "[Request received]", confirming receipt of my request.
It starts out "Thank you for contacting Disruptor Beam Customer Support!
Your request (#******) has been received and will be reviewed by our support staff…" and includes a link to the zendesk support site.
The support site has a record of every ticket you submit. I've gone to it a few times to ensure I actually sent a ticket. It does require a registration with your email associated with the dbid I believe
Comments
I'm still wondering when there is going to be an in-game email to let the non-forum readers know about this process.
Serious question, not sarcasm.
If I claim the 6th Picard it's likely to trigger the DYS offer and have a 72hr cooldown. Is it possible to remove it from the mail like the Smudgegate chrons? Once the issue is resolved I plan on pulling packs if and that's a big IF I pull a Begold the cooldown timer comes into play. If there's no other way of doing it I'll claim the Mirror Picard and wait till the cooldown expires.
There we go! Exactly what we were looking for! Thanks!!
Yep. Better call in the FBI.
Not it is not possible to remove it from your in-game mail.
Ok Thanks @Shan for coming in and clearing things up 🖖🏻
You can if you want, there is no harm in it
I would then also say whether you have dismissed it or not, as it will make it easier on the representative.
But keep it concise, like: I have claimed my 6th Picard from my in-game mail, and I have dismissed it
or I have claimed my 6th Picard from my in-game mail, it is still in my crew.
How does that sound?
Today a 1/5 Mirror JLP was removed from my crew roster, and somehow my honor count went from 62k to 112k over night.
So 'thank you, DB' even if it took a tad longer than I would have expected ...
Give a Shan a raise for all the fires she's put out the past few days
Signed everyone
Thanks. And done. Though I forgot about the screenshot.
That should be fine
Your ticket will receive a reply and a resolution, there are however delays. Thank you for your patience.
Thank you. At least some word from SOMEONE at Db does make me feel a little better. {I was mainly upset because I was hearing in the threads that people said we were ONLY getting the Honour if we kept the useless extra Picard, and tied up a Crew Slot. Which was said AFTER he took a floaty walk.......}
I will calm down and trust you that this will be resolved.
Apologies to everyone that this bugged me as much as it did.
I will TRY to shut up now.
Scott
It will start right now.
{The patience.}
Scott
Also, @Shan. Did y'all INTENTIONALLY change back to the old, stinky Chronie Offer for this Event? The newer deal is much more likely to encourage spending.
! Shan, fleet members have reported CS refusing to refund them, at least at first, if they had already dismissed the extra Picard! I wonder how many captains have given up after being denied the first time on this basis.
For now he stays.
~· Fly with the Subspace Eddies! ·~
You will not receive a reply other than the automated one until a representative contacts you about your ticket. There are delays, it might still be a few days before you hear back.
Neither have I
Because of your replying to us, and reassuring us, I just spent $10 ingame on Chronies
Scott
I will not receive a reply until I receive a reply.
Yes, that's pretty much what I assumed.
But I know of several other players who submitted similar requests after I submitted mine who received an Honor exchange more than a day ago now. I guess tickets are not processed in the order received. (I also know a player with a higher VIP level who submitted a ticket around the same time as mine who is also waiting for a response, so it doesn't appear to be VIP-dependent either.) It's the inconsistency and seeming randomness of the responses that (again) make me reluctant to give more money to the company.
No, I'm not asking for special treatment, to be pulled out of line and given a CS response early. I'm asking for consistency in how these matters are handled. We shouldn't have to play Customer Service Dabo to find out what, and when, the answer will be to our reasonable requests.
I don't even recall an automated one. is that the message that pops up when you send the Ticket?
Every time I've submitted a support ticket I get an email at the account associated with my DBID with the subject "[Request received]", confirming receipt of my request.
It starts out "Thank you for contacting Disruptor Beam Customer Support!
Your request (#******) has been received and will be reviewed by our support staff…" and includes a link to the zendesk support site.