Home The Bridge

Dissatisfied Customer - pulling the rug out on Yar

11214161718

Comments

  • ~peregrine~~peregrine~ ✭✭✭✭✭
    edited September 2018
    Chronitons vary by the equipment each character needs, so the amount is the same regardless of fusion level. Trainers are the same for all characters to level up from 1-100. Only Trainers may be used for leveling.

    You are not an idiot, @PenguinJim . 🖖🏻
    "In the short run, the game defines the players. But in the long run, it's us players who define the game." — Nicky Case, The Evolution of Trust
  • You guys will outlive this game!

    Thank you for all the fun!

    LLAP!
  • PenguinJimPenguinJim ✭✭✭✭✭
    edited September 2018
    PenguinJim wrote: »
    I'll write more later, but my escalation gave the same old tired injustice along with the same old incompetence (referring to a "graph" that they forgot to attach) and the same old point-ignoring.

    Whether Shan was intentionally wasting my time with this ridiculous escalation, or accidentally wasting it, the effect has been the same.

    Another layer of the stupid onion peeled. Another layer of idiocy revealed.

    Thankfully another forum member has offered some help to me in taking this issue elsewhere. If nothing has happened by Thursday, after 28 days of time-wasting and incompetence from DB, their time is up.

    When was your last reply from them ?
    Today ?
    Since the "try again, it'll be better" message ?

    11 hours ago.

    Edit: thanks, •§ë• ~peregrine~ !
  • PenguinJim wrote: »
    Have I missed something? Am I the idiot here? It takes the same amount of Chronitons to complete a 1/5 character as a 5/5 character, right? And Chronitons cannot be used for leveling - only Trainers?

    That was my problem. They said they would refund a Yar for 650 Dilithium, the price of a pack. But, that would be a level 1 no gear Yar... as well as a level 100 FE Yar. Both valued at same compensation.

    They have done nothing to compensate for all of the gear that was used leveling, as well as trainers AND credits. They were happy to take away any honor or schematics that were in the pack. But, not willing to return everything I put into the crew member.

    I had:
    5/5 Yar FFE
    1/5 Yar FE
    and 1/5 Yar level 90 I quit working on when they made the announcement.
  • Only Trainers may be used for leveling.

    Chronitons could be used to level Polywater Yar... But the amount of xp you get per mission would mean you'd probably still be at the right now! 😂
  • DeanWinsDeanWins ✭✭✭✭
    I been told by a few sources, that DB is incapable or at the very least not willing to actually refund money? not sure if that is true or not, but I would think citations would be way more equal then just refunding dil, which basically guarantees nothing.

    I gave up on my ticket like a week ago, mainly because even thou I got yar, and was completely upset that they nerfed her after the fact, I had also got other legendaries in the pull, so would be counter productive for me to reverse those pulls, even thou I still technically feel ripped off.

    I do kind of find it insulting, when you say, that the nerf was unavoidable but the timing was unfortunate. Unfortunate is a bit of an understatement really, seems a bit like trying to put the cat back in the bag, when the cat already drank all your milk ;p

    I also find general promises less then reassuring. You will work on procedures to assure that things like this wont happen again, even thou experience has proven that is not the case, what measures exactly? how can we really trust any purchase moving forward from DB if it can literally be nerfed or changed 2 days later. Im also tired of hearing about the terms and conditions BS... cause that does not give license for misrepresentation or fraud.

    That being said, I think the CS people are actually very nice and friendly, unfortunately I do not think they are provided with the tools to actually be effective, hence the frustration.

    I mean maybe in hindsight, laying off half the CS staff was not the best of moves;) and may have been cutting nose to spite face.
  • DeanWinsDeanWins ✭✭✭✭
    Can I ask a simple question: Why the stinginess? There is no real cost to DB for anything they could offer you. Its all vapor. Wouldnt it make more sense to over compensate you than to make you claw for every chroniton?

    Good question, they hide behind the theory of making sure there balance, but its not like it costs them anything to make a situation right, if they could just be consistent about it, and had communication, the balance thing wouldn't be an issue.
  • Balance? Bologna.
    What Captain is asking for an unfair windfall in return for an error DB made?
    Being denied reasonable compensation in a timely fashion in the name of balance is disingenuous.
    And how would refunding the resources used to FE any single character affect the competitive balance across a game with thousands of users?
    It wont, and it doesnt.
  • PenguinJim wrote: »
    The first duty of every Star Trek fan is to the truth, whether it's scientific truth, or event pack contents truth, or personal truth. It is the guiding principle on which Star Trek is based, and if you can't find it within yourself to stand up and tell the truth, you don't deserve to work on this franchise.

    I'm going to hear the event pack line the next time I watch that now.

    Lol sweet :D
  • yj5rq464aqqx.png
  • DeanWins wrote: »
    I been told by a few sources, that DB is incapable or at the very least not willing to actually refund money? not sure if that is true or not, but I would think citations would be way more equal then just refunding dil, which basically guarantees nothing.

    They refunded me with minimal fuss (for DB), had to go through the CS shenanigans, but I received a full refund for all three purchases. They took back the Yars, chrons, credits and honour gained, but I still retained my 4th Ross and the 3* Vash I'd FF, FE and stuck in the icebox from the pulls.

    I'd have preferred 50k honour, a citation or pick from of a choice of other 5*s per Yar, but that wasn't on the menu despite it having meant them retaining my money.
  • What has been the result of this escalation...? Well my anger has certainly escalated, lol!

    No-one I've talked to has seen any difference in the support offered this week compared to last week. It's baffling how stupid they are in banning accounts and alienating their customers! Even one of their biggest spenders has decided to stop spending after their experience with CS support last week! What do we think... are there people working inside DB to sabotage DB into bankruptcy? I haven't heard any other theories that fit the facts!
  • YateballYateball ✭✭✭✭✭
    I was given 2 premium 10x Boost pulls and 8290 chronitons and was allowed to keep Yar. I was content enough with this offer to call it resolved
  • [SSR] GTMET[SSR] GTMET ✭✭✭✭✭
    Yateball wrote: »
    I was given 2 premium 10x Boost pulls and 8290 chronitons and was allowed to keep Yar. I was content enough with this offer to call it resolved

    I had received boosts back, but not Chrons, I have resubmitted for matching chrons, thank you for sharing your compensation as it should be public and consistent
  • ShanShan ✭✭✭✭✭
    Hi all,

    I know there were/are still a lot of concerns/disappointments regarding this.
    Please refer to our latest announcement, I will have more details to share on Monday.

    Thank you!

    https://forum.disruptorbeam.com/stt/discussion/11267/polywater-yar-update/p1?new=1
  • I was wondering why my Elevated Cs ticket had gone quiet..
    Interesting.
    ..very interesting.

    I optimistically anticipate your next communication regarding this Shan.
  • Althea BiermontAlthea Biermont ✭✭✭✭✭
    edited September 2018
    I never put in a ticket because it sounded like nothing worthwhile would be done based on the lack of response initially and the responses from CS that started trickling in. I'm very interested in seeing what the resolution to this is and whether or not it's worth pursuing.

    I suspect it could result in a whole new batch of tickets.
  • muwoomuwoo ✭✭✭
    Neelices for everybody!
  • They either need to tweak her stats to make her as useful to another part of the game as she would have been to the arena, or make her stronger by giving everyone who has her another copy.
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    edited September 2018
    Best and most easiest solution in my opinion:

    DB runs a script to figure how many copies of Polywater Yar every player has gotten, no matter if from packs or as event ranking reward, and grants 50k honor or 1 legendary citadation for every copy.
    So f.e. if u got a 3/5 or 3x 1/5 u get 3 leg citadations, and so on. And it doesn t matter if you have dismissed ur Yar already or not.

    But this would prob too good to be true, but one can wish... ;)

    •SSR Delta Flyers•
  • AviTrekAviTrek ✭✭✭✭✭
    I got what seemed like a reasonable offer for my situation. If the new offer is better I hope it covers people who already worked things out with CS.
  • [SSR] GTMET[SSR] GTMET ✭✭✭✭✭
    Hopefully we will finally see a decent resolution to another self inflicted wound. As I’ve said from the beginning, 50k honor for each Yar, and this would have gone away.
Sign In or Register to comment.