Home The Bridge

Dissatisfied Customer - pulling the rug out on Yar

11213151718

Comments

  • [7TW] UnkieB[7TW] UnkieB ✭✭✭✭✭
    Hopefully we will finally see a decent resolution to another self inflicted wound. As I’ve said from the beginning, 50k honor for each Yar, and this would have gone away.

    You'd still have some people who bought packs chasing her for her ability, but didn't get her, complaining.
  • Cranky (SC) Cranky (SC) ✭✭✭✭✭
    Hopefully we will finally see a decent resolution to another self inflicted wound. As I’ve said from the beginning, 50k honor for each Yar, and this would have gone away.

    You'd still have some people who bought packs chasing her for her ability, but didn't get her, complaining.

    I believe my proposal would address this. 5K honor back for every 650 dil event pack you bought using dil and didn’t earn her. 50K back if you did earn her.

    And on top of that, 50K sent out to EVERYONE, which may address players who tried, and even spent, but didn’t score a single copy.

  • Will it only be people who made tickets who will get compensation or anyone with a multi starred Yar? I have her immortalized but never filed a ticket because I wanted to see what other people got to see if it was worthwhile. It looks like it will be worthwhile now.
  • Dirk GundersonDirk Gunderson ✭✭✭✭✭
    Hopefully we will finally see a decent resolution to another self inflicted wound. As I’ve said from the beginning, 50k honor for each Yar, and this would have gone away.

    You'd still have some people who bought packs chasing her for her ability, but didn't get her, complaining.

    I believe my proposal would address this. 5K honor back for every 650 dil event pack you bought using dil and didn’t earn her. 50K back if you did earn her.

    And on top of that, 50K sent out to EVERYONE, which may address players who tried, and even spent, but didn’t score a single copy.

    Agreed that there needs to be separate compensation for those directly affected by Yar’s nerf, and that it would be nice for those of us who have not been affected but have been put off by DB’s behavior to the point of not spending to have a nice gesture restore our faith.
  • Cranky (SC) Cranky (SC) ✭✭✭✭✭
    Hopefully we will finally see a decent resolution to another self inflicted wound. As I’ve said from the beginning, 50k honor for each Yar, and this would have gone away.

    You'd still have some people who bought packs chasing her for her ability, but didn't get her, complaining.

    I believe my proposal would address this. 5K honor back for every 650 dil event pack you bought using dil and didn’t earn her. 50K back if you did earn her.

    And on top of that, 50K sent out to EVERYONE, which may address players who tried, and even spent, but didn’t score a single copy.

    Agreed that there needs to be separate compensation for those directly affected by Yar’s nerf, and that it would be nice for those of us who have not been affected but have been put off by DB’s behavior to the point of not spending to have a nice gesture restore our faith.

    I guess what I tried to propose is something that recognises everyone that was truely affected, not just those that earned or bought her through whatever means (cash and/or resources devoted to the event), but not excluding those players either.

    I’m tired of seeing negotiations for something that wasn’t as advertised. A full refund is due at the very minimum, with an apology added as an incentive to continue spending.
  • Addressing this issue properly is only one thing on a major list of current and ongoing issues with DB that would get me to start spending more than the monthly again. I was not effected by Yar at all as I worked many hours that weekend and was not able to participate. I love the character and almost bought her for collector value only. I didn't because of the other issues I want to see addressed. Until I can trust any statements from DB, much repair must be made. And I am not talking about any compensation. I am not looking for free game items.
  • ~peregrine~~peregrine~ ✭✭✭✭✭
    edited September 2018
    Note to self: If resolution of Polywater Yar fiasco includes compensation delivered via in-game message, keep said message in the inbox to avoid the ghostly inventory cap monster.
    🖖🏻
    "In the short run, the game defines the players. But in the long run, it's us players who define the game." — Nicky Case, The Evolution of Trust
  • To their credit, DB recognized that this issue was not handled properly.
    It's a shame that they had to be forced to do the right thing.
  • Data1001Data1001 ✭✭✭✭✭
    A brand new thread wasn't really necessary here. Though I expect Shan or JazzRiker will merge this with one of the other Yar threads eventually anyway.


    Could you please continue the petty bickering? I find it most intriguing.
    ~ Data, ST:TNG "Haven"
  • (HGH)Apollo(HGH)Apollo ✭✭✭✭✭
    They havent done anything yet just said the problem would be addressed.
    Let’s fly!
  • robownagerobownage ✭✭✭✭✭
    Thanks @Shan for making sure everyone's concerns were listened to. I'm sure that the final response won't make everyone happy, but it's nice to finally get acknowledgment of the situation.
  • IronagedaveIronagedave ✭✭✭✭✭
    edited September 2018
    I honestly don't know which way to go with this I know the advice is to raise a ticket, however considering the next best thing to Yar compensation would be replace or citation in exchange of her and that appears to be not an option, I really do feel for the people like me that pushed for rank to get her.
    I only hope DB consider to rework the card but it seems that won't be an option either even though cards get reworked in other games all the time - perhaps if it was more apparent and open (in a monthly moderating way) it perhaps wouldn't sting so much.
    [was on Sabbatical/Hiatus] Currently a trialist at Galaxy SquadronSTAY SAFE and KBO
  • I don't think they'll rework the card, that would infuriate those who got an exchange. I'm guessing citations for winners, and chronitons for everyone else. Or they may make an offer which involves re-opening a ticket. I'll wait and see. I'd like something, but knowing my luck it won't be useful to me.
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Check out our website to find out more:
    https://wiki.tenforwardloungers.com/
  • (speculation)
    Whatever it is... The fact that they're waiting until Monday suggests to me that whatever the solution is could impact this event in progress in some considerable way and that's why they're waiting.

    Which would be a Smart move.

    Don't want to double up affected player complaints. Lol.

    --could-- even suggest the need for the monday server push to make whatever it is happen.

    (And that could be a lot of things.. chrons up the wing Wang, stat change, character swap.. Maybe even citations. All possible options are in play at this point.)

    Lol it's like waiting for part 2 if a cliff hanger !! I gots to know !! Lol
  • Hunter247Hunter247 ✭✭✭✭
    Hopefully we will finally see a decent resolution to another self inflicted wound. As I’ve said from the beginning, 50k honor for each Yar, and this would have gone away.

    Yeah, well apart from the complaints from people who didn't get her asking if they could trade in the cards they don't want for 50,000 honour.
  • [SSR] GTMET[SSR] GTMET ✭✭✭✭✭
    Hunter247 wrote: »
    Hopefully we will finally see a decent resolution to another self inflicted wound. As I’ve said from the beginning, 50k honor for each Yar, and this would have gone away.

    Yeah, well apart from the complaints from people who didn't get her asking if they could trade in the cards they don't want for 50,000 honour.

    Fine, give everyone who opened a pack, competed in the event, or bought Yar the citation.
  • YateballYateball ✭✭✭✭✭
    Hunter247 wrote: »
    Hopefully we will finally see a decent resolution to another self inflicted wound. As I’ve said from the beginning, 50k honor for each Yar, and this would have gone away.

    Yeah, well apart from the complaints from people who didn't get her asking if they could trade in the cards they don't want for 50,000 honour.

    I wouldn't mind 150,000 honor in exchange for my Captain Scott :smile:
  • Capt. ChaosCapt. Chaos ✭✭✭✭✭
    Motivational poster for Disruptor Beam to hang in every room.

    "Trust is hard to earn and easy to lose."

    PS, I'll take a Gary 7 as compensation. A card I've wanted for a long time, but wasn't willing to chase in the middle of the Yar fiasco. ;)
  • (speculation)
    Whatever it is... The fact that they're waiting until Monday suggests to me that whatever the solution is could impact this event in progress in some considerable way and that's why they're waiting.

    Which would be a Smart move.

    Don't want to double up affected player complaints. Lol.

    --could-- even suggest the need for the monday server push to make whatever it is happen.

    (And that could be a lot of things.. chrons up the wing Wang, stat change, character swap.. Maybe even citations. All possible options are in play at this point.)

    Lol it's like waiting for part 2 if a cliff hanger !! I gots to know !! Lol

    Maybe they will restore her arena skills but don't want to affect the skirmish event.
  • Dirk GundersonDirk Gunderson ✭✭✭✭✭
    Yateball wrote: »
    Hunter247 wrote: »
    Hopefully we will finally see a decent resolution to another self inflicted wound. As I’ve said from the beginning, 50k honor for each Yar, and this would have gone away.

    Yeah, well apart from the complaints from people who didn't get her asking if they could trade in the cards they don't want for 50,000 honour.

    I wouldn't mind 150,000 honor in exchange for my Captain Scott :smile:

    How about 2000 honor? It’s
    Motivational poster for Disruptor Beam to hang in every room.

    "Trust is hard to earn and easy to lose."

    PS, I'll take a Gary 7 as compensation. A card I've wanted for a long time, but wasn't willing to chase in the middle of the Yar fiasco. ;)

    I spent my STT budget for months chasing Gary Seven. I ended up getting three additional stars on Spider Barclay, so it wasn’t a total loss, I suppose.
  • Trust... what’s that?
    ....
    If we don’t like the Koolaid, we need to stop drinking from the pitcher.

    Amen to that!


    I am 90% sure that the reason DB made the announcement to review this again is because the whales keep complaining about this and threaten to quit or stop spending.

    Or maybe it hits their bottom line the past few weeks already since the minnows don't renew monthly or buying the weekly offers too
  • I have received my resolution- a direct swap for Captain Killy- and I am not just content but happy with it. (It's basically what I asked for initially.)
  • YateballYateball ✭✭✭✭✭
    As per the global communication sent out just now... you can choose a Captain Killy or a 5* citation... it took a long time but we finally got to the resolution most wanted from the start

    Yay
  • Finally I get my Killy! Yay!
    Ten Forward Loungers - Give Your Best, Get Our Best!
    Check out our website to find out more:
    https://wiki.tenforwardloungers.com/
  • I affected by this and am pleased with the compensation. Took some time, but DB has made an effort.
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    edited September 2018
    I just hope costumer support is firmly briefed what „copy“ means, not that they switch a 3/5 Polywater Yar(3 x 1/5 copies) to a 1/5 Killy, only. ;)

    And whats the compensation for having ur Yar(s) fully equipped at LV 100 already? Or does support switches to a LV 100 Killy in that case?
    •SSR Delta Flyers•
  • AntasilAntasil ✭✭✭✭
    This seems like the decent thing to do. I hadn't complained yet but I was quite unhappy with my polywater yar. Her art was dreadful and only her ship skills made up a little for that. So I was quite annoyed that she was nerfed immediately following the event.

    I will go for option B and add the citation to my Aviator Yar, in honor of the polywater Yar I sacrificed ;-)
  • [SSR] GTMET[SSR] GTMET ✭✭✭✭✭
    Since I was desperate enough for a good skirmish crew that I bought the killy, I opted for the citation.
  • IronagedaveIronagedave ✭✭✭✭✭
    well i opted for the next best thing - Captain Killy makes up for the pain I felt that event missing out on her.

    But watch this space for a polywater yar re-run incoming lol.
    [was on Sabbatical/Hiatus] Currently a trialist at Galaxy SquadronSTAY SAFE and KBO
Sign In or Register to comment.