If I've not heard anything in the next day or so, think it'll then be contacting Google. Might even just cut my losses and see how many previous purchases I can get refunded and leave the game completely. Rather spend that money on local businesses then DB, who - it has become apparent - couldn't give a rats hairy sphincter.
After days of nothing CS finally got back to me and still will not refund any packs I ripped attempting to get her, just the one that I FINALLY pulled her on.... PLUS all they're saying since I got her from an Admiral Ross 10 dollar offer, they'd also yank everything from that offer making Ross no longer immortal... Never mind the 10 extra copies I airlocked in other packs. Absolutely ridiculous
If I've not heard anything in the next day or so, think it'll then be contacting Google. Might even just cut my losses and see how many previous purchases I can get refunded and leave the game completely. Rather spend that money on local businesses then DB, who - it has become apparent - couldn't give a rats hairy sphincter.
Be a shame, and I hope it doesn't come to that.
I would hope that Google would take a serious issue with you trying to get multiple purchases removed going back some time as that sounds a rather dodgy behaviour to me.
I would hope that Google would take a serious issue with you trying to get multiple purchases removed going back some time as that sounds a rather dodgy behaviour to me.
How so? DB own T&C's recognise a 6 month limit, which seems a fair limit given that purchases made using real-world money would no longer be usable ongoing.
The other alternative would be to allow the sale and transfer of game accounts, which is understandably banned.
So no, it's not dodgy behaviour, it's explicit recognition that I've sunk a chunk of cash into the game, find myself in a position where I'm considering quitting due to the behaviour of DB, and those purchases made recently I'll no longer be able to make use of, nor be able monetize in a depreciated form, so a time-limited refund seems reasonable to both parties.
Were I quitting out of boredom or similar, that'd be on me, and I wouldn't be interested in a refund. If I quit over this, it is purely a consequence of DB's action and follow-up inaction. That's on them.
As someone who runs a couple of businesses, and who has made mistakes in the past running businesses, I understand when I screw up the customer deserves some kind of restitution. It wasn't the easiest of lessons I ever learned, but a necessary one.
So feel free to take your insinuation, shove it down your throat and choke on it. And I'm being polite there.
If you have a couple of businesses I hope I never have to deal with any of them as your behaviour sounds rather shady to me.
Of course if I did deal with you satisfactorily for several months it would be good to know that if you annoy me down the line you would be happy to pay me back all the money I have spent.
We had some building work done and were generally pleased with it but there were a few snags after the project completed. By your logic we should be entitled to a full refund if we are not compensated to our satisfaction.
If you have a couple of businesses I hope I never have to deal with any of them as your behaviour sounds rather shady to me.
Given most of my clients for one are local governments, suppliers to governments, local and national, and blue chips, you needn't worry. I'm also picky on clients. So that's on two counts you needn't worry.
I also have to go through the kind of security checks that, were I shady, I wouldn't be in business. But, please, continue to half-heartedly troll with the insinuation. You're hardly the first keyboard warrior I've encountered.
Of course if I did deal with you satisfactorily for several months it would be good to know that if you annoy me down the line you would be happy to pay me back all the money I have spent.
We had some building work done and were generally pleased with it but there were a few snags after the project completed. By your logic we should be entitled to a full refund if we are not compensated to our satisfaction.
Somebody not only doesn't understand the difference between digital and physical goods, but is also very bad at analogies.
Do the snags means you are unable to use the entire volume of space the building works encapsulates? If yes, then you're entitled to ask for monies back, if no, then you're not.
Really not hard to anyone with an IQ above room temperature.
Given most of my clients for one are local governments, suppliers to governments, local and national, and blue chips, you needn't worry. I'm also picky on clients. So that's on two counts you needn't worry.
Having had to work with government suppliers in the past and generally found them to be incompetent I always suspected that they got the job based on back handers. So I wouldn't use it as a proof of your trustworthiness.
In our company we use the expression "proven track record of failure" when dealing with government suppliers.
I also have to go through the kind of security checks that, were I shady, I wouldn't be in business. But, please, continue to half-heartedly troll with the insinuation. You're hardly the first keyboard warrior I've encountered.
Likewise. Of course you are coming across like pretty much every other teen wannabe troll I have dealt with. But I am sure that you are really a very successful business owner.
Somebody not only doesn't understand the difference between digital and physical goods, but is also very bad at analogies.
Do the snags means you are unable to use the entire volume of space the building works encapsulates? If yes, then you're entitled to ask for monies back, if no, then you're not.
It was pointing out the absurdity of your argument. You have already got the advantage of your prior purchases. In some cases you might have been using them for months. You still have the use of what you purchased in the past and if you want to throw your toys out of the pram and walk away over an imagined slight that is entirely on you and not DB).
Ultimately she was overpowered so what did you expect them to do? Really though it highlights the fact that ship battles are broken as they only depend on cloak / insta damage crew
Ultimately she was overpowered so what did you expect them to do? Really though it highlights the fact that ship battles are broken as they only depend on cloak / insta damage crew
Although some inbalances have been allowed to continue it seems most people agree the nerf was inevitable.
The timing of the nerf, namely the second Yar was no longer for sale, is wat got most people involved here upset. After that the communication and support was handled poorly.
In short: it's not so much *what* happened to Yar, it's *how*
Ultimately she was overpowered so what did you expect them to do? Really though it highlights the fact that ship battles are broken as they only depend on cloak / insta damage crew
Which seems fair
A) obliterating her stats, offering no compensation and terrible communication with no apology.
-or-
B. ) bringing her stats in line with Killy (good but not OP), offering some form of compensation (Citation for example) and apologizing.
The second would have made people accepting of the change, acknowledged the mistake and offered compensation for what DB messes up.
Edit: Doing option B Even now would solve the issue
I purchased extra shuttle boosts, finished rank #50, got two event packs (no Yar) and DB told me I’m entitled to NOTHING. All I asked for was for them to exchange my (now) unwanted Yar for my
Shuttle boosts.... needless to say I didn’t purchase the 4000Dil offer with 30 x premium packs recently and my spending will be for a monthly card henceforth.
Ultimately she was overpowered so what did you expect them to do? Really though it highlights the fact that ship battles are broken as they only depend on cloak / insta damage crew
Although some inbalances have been allowed to continue it seems most people agree the nerf was inevitable.
The timing of the nerf, namely the second Yar was no longer for sale, is wat got most people involved here upset. After that the communication and support was handled poorly.
In short: it's not so much *what* happened to Yar, it's *how*
One small point of interest: it makes sense that removing a pack and a major character skill change would only happen during the Tuesday server push. The problem really is that communication from DB was abysmal and that they appeared to have no advance planning for Vampire Yar owners’ understandable frustration at the nerf.
Ultimately she was overpowered so what did you expect them to do? Really though it highlights the fact that ship battles are broken as they only depend on cloak / insta damage crew
Although some inbalances have been allowed to continue it seems most people agree the nerf was inevitable.
The nerf was probably needed, but to throw out another thought remember that the arena is getting a rework that will be out later this year early next too that to quote Erin are "significant changes coming for ship abilities, which is going to shake up the Arena". Was she going to throw things off enough that they couldn't have waited until the re-balance, or at least until they saw the real life effect of her. Many would argue that Sphere 878 is more of an issue in Captain than Yar would have been in Admiral, but that's not been touched.
The timing of the nerf, namely the second Yar was no longer for sale, is wat got most people involved here upset. After that the communication and support was handled poorly.
In short: it's not so much *what* happened to Yar, it's *how*
Yeah, they could have done that better (understatement). She was still for sale in a catch up pack, but the nerf went in basically the same time as her event pack went off sale meaning they already had the nerf in mind and could have announced it was coming ahead of time instead of waiting if it was crucial for them to do it "now". It's the same Achilles heel that DB's had from day one. Communication.
If you have a couple of businesses I hope I never have to deal with any of them as your behaviour sounds rather shady to me.
Of course if I did deal with you satisfactorily for several months it would be good to know that if you annoy me down the line you would be happy to pay me back all the money I have spent.
We had some building work done and were generally pleased with it but there were a few snags after the project completed. By your logic we should be entitled to a full refund if we are not compensated to our satisfaction.
Since when is wanting a refund for bad customer service, and fraudulent behavior shady or dodgy? If you are not getting what is promised, seems pretty reasonable to me.
The bottom line is these situations could of been handled way better, or handled at all really? It just shows evidence of a much larger problem with the way the game is run. It just hurts their bottom line, regardless if they are okay with that, so be it lol
Also if you want to get technical, DB or any other game /provider agreed to the terms with Apple/Google, including the acceptable period of refunds, that was their choice.
I was not affected financially by polygate, and I wont be requesting a refund, but doesn't mean I am not completely disappointed by how the situation was handled, or that I think other people have a right to request refunds for poor service.
Ultimately she was overpowered so what did you expect them to do? Really though it highlights the fact that ship battles are broken as they only depend on cloak / insta damage crew
Although some inbalances have been allowed to continue it seems most people agree the nerf was inevitable.
The nerf was probably needed, but to throw out another thought remember that the arena is getting a rework that will be out later this year early next too that to quote Erin are "significant changes coming for ship abilities, which is going to shake up the Arena". Was she going to throw things off enough that they couldn't have waited until the re-balance, or at least until they saw the real life effect of her. Many would argue that Sphere 878 is more of an issue in Captain than Yar would have been in Admiral, but that's not been touched..
I really like your thoughts on this Unkie
It would have been great to see an upgrade to arena fights where an attaching ship with the cloaking ability would begin battles already cloaked ? But who knows what kind of downstream effects on play that would have.
Just to update, CS basically said tough luck. Offered some of the boosts back, but no dil (Yar did not drop from packs, even though the packs were purchased to try and get her). Also nothing for leveling her.
At this point, don’t think I want to waste any more time arguing with them. Besides, it’s DB management at fault and not much CS can do. Instead, will just stop spending money. Too bad, I was close to doing that already after the other recent episodes, so in practice don’t think it will change much.
Was also thinking about leaving the game altogether, but let’s see how f2p goes. I still find some elements fun and may stick around for a bit till something better catches my fancy. Plus I am in a great fleet
Ultimately she was overpowered so what did you expect them to do? Really though it highlights the fact that ship battles are broken as they only depend on cloak / insta damage crew
I thought a slight change might happen. However, to change her so much and with that timing was wrong. They could have put out a notice that explained the situation and said a change would happen in 2 weeks.
The whole problem for me boils down to confidence in the game and in DB. That was the real problem with Picard-gate, too. And that is the issue with AND-gate.
People are upset because we can't trust DB. They need to fix the trust issue more than give us stuff.
At this point, don’t think I want to waste any more time arguing with them. Besides, it’s DB management at fault and not much CS can do. Instead, will just stop spending money. Too bad, I was close to doing that already after the other recent episodes, so in practice don’t think it will change much.
I'm in the same boat. I leveled 2 Yars. I fused my 3rd after the nerf rather than level her up. I'm not being offered any compensation for leveling the same crew twice. I'm also not being offered anything for my "double your crew" offer that I purchased.
I'm just going to fuse all 3 and cut my losses. I'm very disappointed onto how this was handled. I won't be purchasing any of their "offers" moving forward.
Why should they compensate someone who leveled up a 2 of the same crew. You Made that choice not them.
If I had to hazard a guess, they leveled up two of the same crew because of the ship ability. Had DB immediately announced that the ship ability would be nerfed then people would have behaved differently. Instead they made the choice not to announce the change until after the change was made and until after people had spent all their money on it.
It was a very intentional decision on the part of DB. They knew people would stop purchasing the packs if they announced it in advance.
Just always seems like quality control and a modicum of forethought would be good investments prior to releasing new content.
“A committee is a cul-de-sac, down which good ideas are lured and quietly strangled.” —Mark TwainMEMBER: [BoB] Barrel of Bloodwine... We are recruiting and putting the “curv” in scurvy! Best Event Finish: #3 Honor Debt: Inconceivable...Honor Bank Account: Slowly building...
I purchased extra shuttle boosts, finished rank #50, got two event packs (no Yar) and DB told me I’m entitled to NOTHING. All I asked for was for them to exchange my (now) unwanted Yar for my
Shuttle boosts.... needless to say I didn’t purchase the 4000Dil offer with 30 x premium packs recently and my spending will be for a monthly card henceforth.
Keep pushing on that. I got all my shuttle boosts back and kept yar.
I purchased extra shuttle boosts, finished rank #50, got two event packs (no Yar) and DB told me I’m entitled to NOTHING. All I asked for was for them to exchange my (now) unwanted Yar for my
Shuttle boosts.... needless to say I didn’t purchase the 4000Dil offer with 30 x premium packs recently and my spending will be for a monthly card henceforth.
Keep pushing on that. I got all my shuttle boosts back and kept yar.
And that’s another issue. Wildly different CS outcomes for similar issues.
“A committee is a cul-de-sac, down which good ideas are lured and quietly strangled.” —Mark TwainMEMBER: [BoB] Barrel of Bloodwine... We are recruiting and putting the “curv” in scurvy! Best Event Finish: #3 Honor Debt: Inconceivable...Honor Bank Account: Slowly building...
They promised my boosts back, but gave me trainers. As if I need more of those. Pushed back, let’s see what happens.
As far as spending goes, I have stopped monthly card as well. Debating whether I should stop add warps as well. Anyway my participation in the game is way down (mostly due to work), but am liking it and will probably keep it like this from now on.
I purchased extra shuttle boosts, finished rank #50, got two event packs (no Yar) and DB told me I’m entitled to NOTHING. All I asked for was for them to exchange my (now) unwanted Yar for my
Shuttle boosts.... needless to say I didn’t purchase the 4000Dil offer with 30 x premium packs recently and my spending will be for a monthly card henceforth.
Here's an idea: You purchased 2 event packs which bought you 2xN% chance of getting a legendary character with a killer arena ability. DB nerfed Yar so the aforementioned character essentially no longer exists. Effectively, you paid dilithium to gamble on 2 pulls that ultimately had a 0% chance of dropping the character you wanted so you didn't get what you paid for.
Shan's back soon, so this should get resolved within a day or two. In the meantime, I'm continuing to get some amusement from the people who were angry when they were affected by the Mirror Picard issue, but don't think this issue is at all important. For example:
Comments
Apple reacted in less than 15 min and now I'm done with Polywatergate.
Be a shame, and I hope it doesn't come to that.
I would hope that Google would take a serious issue with you trying to get multiple purchases removed going back some time as that sounds a rather dodgy behaviour to me.
How so? DB own T&C's recognise a 6 month limit, which seems a fair limit given that purchases made using real-world money would no longer be usable ongoing.
The other alternative would be to allow the sale and transfer of game accounts, which is understandably banned.
So no, it's not dodgy behaviour, it's explicit recognition that I've sunk a chunk of cash into the game, find myself in a position where I'm considering quitting due to the behaviour of DB, and those purchases made recently I'll no longer be able to make use of, nor be able monetize in a depreciated form, so a time-limited refund seems reasonable to both parties.
Were I quitting out of boredom or similar, that'd be on me, and I wouldn't be interested in a refund. If I quit over this, it is purely a consequence of DB's action and follow-up inaction. That's on them.
As someone who runs a couple of businesses, and who has made mistakes in the past running businesses, I understand when I screw up the customer deserves some kind of restitution. It wasn't the easiest of lessons I ever learned, but a necessary one.
So feel free to take your insinuation, shove it down your throat and choke on it. And I'm being polite there.
Of course if I did deal with you satisfactorily for several months it would be good to know that if you annoy me down the line you would be happy to pay me back all the money I have spent.
We had some building work done and were generally pleased with it but there were a few snags after the project completed. By your logic we should be entitled to a full refund if we are not compensated to our satisfaction.
Given most of my clients for one are local governments, suppliers to governments, local and national, and blue chips, you needn't worry. I'm also picky on clients. So that's on two counts you needn't worry.
I also have to go through the kind of security checks that, were I shady, I wouldn't be in business. But, please, continue to half-heartedly troll with the insinuation. You're hardly the first keyboard warrior I've encountered.
Somebody not only doesn't understand the difference between digital and physical goods, but is also very bad at analogies.
Do the snags means you are unable to use the entire volume of space the building works encapsulates? If yes, then you're entitled to ask for monies back, if no, then you're not.
Really not hard to anyone with an IQ above room temperature.
Either way, conversation over. Shoo.
In our company we use the expression "proven track record of failure" when dealing with government suppliers.
Likewise. Of course you are coming across like pretty much every other teen wannabe troll I have dealt with. But I am sure that you are really a very successful business owner.
It was pointing out the absurdity of your argument. You have already got the advantage of your prior purchases. In some cases you might have been using them for months. You still have the use of what you purchased in the past and if you want to throw your toys out of the pram and walk away over an imagined slight that is entirely on you and not DB).
Hopefully Google will call you on your BS.
Although some inbalances have been allowed to continue it seems most people agree the nerf was inevitable.
The timing of the nerf, namely the second Yar was no longer for sale, is wat got most people involved here upset. After that the communication and support was handled poorly.
In short: it's not so much *what* happened to Yar, it's *how*
Which seems fair
A) obliterating her stats, offering no compensation and terrible communication with no apology.
-or-
B. ) bringing her stats in line with Killy (good but not OP), offering some form of compensation (Citation for example) and apologizing.
The second would have made people accepting of the change, acknowledged the mistake and offered compensation for what DB messes up.
Edit: Doing option B Even now would solve the issue
Shuttle boosts.... needless to say I didn’t purchase the 4000Dil offer with 30 x premium packs recently and my spending will be for a monthly card henceforth.
One small point of interest: it makes sense that removing a pack and a major character skill change would only happen during the Tuesday server push. The problem really is that communication from DB was abysmal and that they appeared to have no advance planning for Vampire Yar owners’ understandable frustration at the nerf.
The nerf was probably needed, but to throw out another thought remember that the arena is getting a rework that will be out later this year early next too that to quote Erin are "significant changes coming for ship abilities, which is going to shake up the Arena". Was she going to throw things off enough that they couldn't have waited until the re-balance, or at least until they saw the real life effect of her. Many would argue that Sphere 878 is more of an issue in Captain than Yar would have been in Admiral, but that's not been touched.
Yeah, they could have done that better (understatement). She was still for sale in a catch up pack, but the nerf went in basically the same time as her event pack went off sale meaning they already had the nerf in mind and could have announced it was coming ahead of time instead of waiting if it was crucial for them to do it "now". It's the same Achilles heel that DB's had from day one. Communication.
Since when is wanting a refund for bad customer service, and fraudulent behavior shady or dodgy? If you are not getting what is promised, seems pretty reasonable to me.
The bottom line is these situations could of been handled way better, or handled at all really? It just shows evidence of a much larger problem with the way the game is run. It just hurts their bottom line, regardless if they are okay with that, so be it lol
Also if you want to get technical, DB or any other game /provider agreed to the terms with Apple/Google, including the acceptable period of refunds, that was their choice.
I was not affected financially by polygate, and I wont be requesting a refund, but doesn't mean I am not completely disappointed by how the situation was handled, or that I think other people have a right to request refunds for poor service.
I really like your thoughts on this Unkie
It would have been great to see an upgrade to arena fights where an attaching ship with the cloaking ability would begin battles already cloaked ? But who knows what kind of downstream effects on play that would have.
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At this point, don’t think I want to waste any more time arguing with them. Besides, it’s DB management at fault and not much CS can do. Instead, will just stop spending money. Too bad, I was close to doing that already after the other recent episodes, so in practice don’t think it will change much.
Was also thinking about leaving the game altogether, but let’s see how f2p goes. I still find some elements fun and may stick around for a bit till something better catches my fancy. Plus I am in a great fleet
I thought a slight change might happen. However, to change her so much and with that timing was wrong. They could have put out a notice that explained the situation and said a change would happen in 2 weeks.
The whole problem for me boils down to confidence in the game and in DB. That was the real problem with Picard-gate, too. And that is the issue with AND-gate.
People are upset because we can't trust DB. They need to fix the trust issue more than give us stuff.
I'm in the same boat. I leveled 2 Yars. I fused my 3rd after the nerf rather than level her up. I'm not being offered any compensation for leveling the same crew twice. I'm also not being offered anything for my "double your crew" offer that I purchased.
I'm just going to fuse all 3 and cut my losses. I'm very disappointed onto how this was handled. I won't be purchasing any of their "offers" moving forward.
If I had to hazard a guess, they leveled up two of the same crew because of the ship ability. Had DB immediately announced that the ship ability would be nerfed then people would have behaved differently. Instead they made the choice not to announce the change until after the change was made and until after people had spent all their money on it.
It was a very intentional decision on the part of DB. They knew people would stop purchasing the packs if they announced it in advance.
Keep pushing on that. I got all my shuttle boosts back and kept yar.
And that’s another issue. Wildly different CS outcomes for similar issues.
As far as spending goes, I have stopped monthly card as well. Debating whether I should stop add warps as well. Anyway my participation in the game is way down (mostly due to work), but am liking it and will probably keep it like this from now on.
Here's an idea: You purchased 2 event packs which bought you 2xN% chance of getting a legendary character with a killer arena ability. DB nerfed Yar so the aforementioned character essentially no longer exists. Effectively, you paid dilithium to gamble on 2 pulls that ultimately had a 0% chance of dropping the character you wanted so you didn't get what you paid for.
If only there was an appropriate gif for this outrage over being sent a free copy of a Legendary character. Oh, how about..
Sorry, but I couldn't resist!
Jim