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Dissatisfied Customer - pulling the rug out on Yar

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  • Reading all this I am asking myself if it wouldn't be an adequate solution to limit each crew to one use per ship. That would save us from 3 identical Polywater Yars on a single ship however powerful they might be.
    Other idea: Do beta-testing, DB!
  • (HGH)Apollo(HGH)Apollo ✭✭✭✭✭
    DB isnt going to respond. Any excuses they make will not be well recieved and they do not want to do adequate compensation. So instead db is just letting people rant and ignoring them hoping that people will then move on. I saw this same tactic over and over with kixeye in Vega Conflict. They would release a new ship that was good and sell craft deals to lvl the ship up. Then kix would immediately nerf it after and offer no compensation or apology. Sad to see db going down the same path, I thought they were a better company. I guess profits are down and all the layoffs are affecting quality control. Guess I will give this company a little more time to see if they change their ways and improve or repeat this blunder over and over.
    Let’s fly!
  • WaldoMagWaldoMag ✭✭✭✭✭
    DB isnt going to respond. Any excuses they make will not be well recieved and they do not want to do adequate compensation. So instead db is just letting people rant and ignoring them hoping that people will then move on. I saw this same tactic over and over with kixeye in Vega Conflict. They would release a new ship that was good and sell craft deals to lvl the ship up. Then kix would immediately nerf it after and offer no compensation or apology. Sad to see db going down the same path, I thought they were a better company. I guess profits are down and all the layoffs are affecting quality control. Guess I will give this company a little more time to see if they change their ways and improve or repeat this blunder over and over.

    I have yet to get legal advice. However, I now know from terms of service it is now just a matter do I want to higher a lawyer. First and foremost it would be much easier as class action case. So that would be legal advice I would need still.
    There have been many attempts to limit class action suits so I do not know what that situation is.
  • AviTrek wrote: »
    Etienne wrote: »
    Basically DB is offering this in compensation: "If you have purchased any "An Even Field" event packs containing her, we can reverse the purchase by removing the crew gained from those packs and returning your Dilithium."


    I declined this offer though I would have been willing to accept an equal offer of a citation or just a different card. The dilithum would be less then I already have and I would have no guarantee of getting another *5 guy.


    Like I said, an even trade would be fair, what they have offered is not equitable.

    You bought a pack, they changed the value of the pack and are now offering a full refund for returning the pack, that seems pretty fair. If you want to argue that they should refund packs that were purchased attempting to get Yar, that is reasonable. But asking for a citation or a 5* of your choice is providing you with greater benefit than the card was worth originally. That doesn't seem fair to anyone.

    I would just add that I found CS to be incredibly reasonable when it came to my request for the boosts I used to rank under 1k. So they are doing more than returning packs if your request is reasonable.

    Too bad CS is pulling the same shenanigans again with inconsistent replies.

    I asked for the time boost refund, and they flat out refused.
  • WaldoMagWaldoMag ✭✭✭✭✭
    edited August 2018
    I posted this on another thread should have posted it here. eskcsuow24et.png
    30gcbu31nk84.png

    Notice negligence is also right for them being liable. Also it does say Fraud.
    Edit: You know it just may mean injury and death.
    Now I still need advice. But nowhere in these terms does it say it has the right to rebalance.

    And as I said before, you cannot make what is illegal, legal.
    And that is the main reason for that statement.
    What it does is allow them in their terms to say something illegal only to strike it down with the above statement. Keeping the terms binding because it supersedes them.

    Edit: none of the terms can take away consumer rights. Do not need advice on that issue, just class action advice if it gets down to that.
  • Wildstar19Wildstar19 ✭✭✭✭
    l6ir75jzzi1d.jpg
    Hurry up before those things eat Guy!
  • Cpt. CavemanCpt. Caveman ✭✭✭✭
    PenguinJim wrote: »

    You had a Legendary, not a Super-Rare. If they want to replace Monowater Yar with dilithium, it would need to be 6500 dilithium, as that is what DB charges for a pack with a guaranteed Legendary.

    agree with 6500, due to fact chance of Legendary is 10%
  • This whole mess after mess... and mega mess during mega event just shows how DB doesn’t plan things as usual and instead react to problem.
  • Dirk GundersonDirk Gunderson ✭✭✭✭✭
    This whole mess after mess... and mega mess during mega event just shows how DB doesn’t plan things as usual and instead react to problem.

    They usually find a response that is reasonable, but it takes a while and they step on their own ducks a lot before finally doing it.
  • [QH] Oxmyx[QH] Oxmyx ✭✭✭✭
    I think Squirrel should get 15,000 dil as that is what DB values them in the faction stores. I wouldn’t hold my breath on any of this. As the movie line goes it’s not what you know it’s what you can prove. Fraud is hard to prove especially in games like this. It is also hard to prove actual worth of anything here because it is all totally valueless outside the game. Inside the game because people have paid what the prices are, any refunds that are given are those same prices. That is all that is owed. Time spent is time you chose to spend, it isn’t real damages. It’s like you buy a ticket for a show and waited two days in line to buy it, then they give you a different show, you aren’t entitled to time spent in line it was a choice and it isn’t fraud either. Most any excuse would do. Best solution is to quit spending money and quit praising those who continue to spend huge amounts of money to win. Until that stops and the coffers dry up to the point of pain nothing substantial will change.
    Fleet= Quarks Holosuite
  • *Nomad* {PoF}*Nomad* {PoF} ✭✭✭✭✭
    <Heading for a life boat.........

    hi1n82twlhy3.png
    Founding ADM - PoF family of fleets (POF, POF2 & POF3) - Dear TP: Non sequitur. Your facts are uncoordinated.
  • IronagedaveIronagedave ✭✭✭✭✭
    Are dB trying to cash in on yargate?

    um2xlsfgkxpm.png
    [was on Sabbatical/Hiatus] Currently a trialist at Galaxy SquadronSTAY SAFE and KBO
  • Are dB trying to cash in on yargate?

    um2xlsfgkxpm.png

    more like price gouge after yargate. previous specific 1/5 offers were sold at $10
  • DeanWinsDeanWins ✭✭✭✭
    edited August 2018
    Are dB trying to cash in on yargate?

    um2xlsfgkxpm.png

    more like price gouge after yargate. previous specific 1/5 offers were sold at $10

    I have to admit, that is insult to injury, Im just like wow lol

    thankfully already have killy, or otherwise id be tempted and then hate myself;)

    so will they nerf killy too after everyone buys one? ;p
  • [QH] Oxmyx[QH] Oxmyx ✭✭✭✭
    Keep your money safely tucked away or they will never learn. The only real way to combat this is to force value by refusing to fall into the spend trap.
    Fleet= Quarks Holosuite
  • The advert appears to be missing text. Shouldn't it read "Amazing(ly Poor) Value!"?
  • Capt AjammCapt Ajamm ✭✭✭
    edited August 2018
    Are dB trying to cash in on yargate?

    um2xlsfgkxpm.png

    more like price gouge after yargate. previous specific 1/5 offers were sold at $10

    I have to admit, that is insult to injury, Im just like wow lol

    thankfully already have killy, or otherwise id be tempted and then hate myself;)

    so will they nerf killy too after everyone buys one? ;p

    Why I'd take that chance @$9.99, but not for $24.99.

    Not offering any obvious deal different than previous ones (ie killy is newer than the other previous legendaries for $9.99) just tells DB I'm a sucker rather than DB showing some respect to the players.

    So offering a newer gold at the older gold price would have made a nice olive branch. This says the complete opposite with $24.99 price but only $9.99 worth of vip
    ~ seeking out new life
  • Has anyone else heard back from CS? I haven't heard back from CS since last week, when they said they were investigating the issue and update once they have a resolution.
  • Drone_one wrote: »
    Has anyone else heard back from CS? I haven't heard back from CS since last week, when they said they were investigating the issue and update once they have a resolution.

    Friend of mine got refunded 4 citations they had used on Yar. Personally I'm still waiting for a response back for the dilithium I spent and shuttle boosts I wasted.
  • Thanks. Good to know there is some progress.
  • The only response I have heard is a refund in dil IF they can remove everything I got in my Yar purchase. Why do they continue to act as though this is real money? Either give me a bunch of honor or the Legendary of my choice.

    I haven’t been this irritated since they screwed up the last It Came From the Holodeck rerun.
  • Cranky (SC) Cranky (SC) ✭✭✭✭✭
    edited August 2018
    Iknamur_ wrote: »
    While it's completely natural for them to return what we spent on buying packs, they say nothing about a compensation for actually playing the event. Like the four wasted days meant nothing. I wanted Yar for the skirmish event, but she was totally useless after the nerf and I already had better crew in my roster. A legendary of my choice would be the proper compensation, but if they don't give us this option I think I'm done with this game.

    You might want to amend your post so that it doesn’t include the name of agents, that’s frowned upon in the forum. [edit - actually I think it’s against the rules]

    Re your last paragraph, I’ve had a firm NO on any compensation for levelling Yar and the resources used to finish sub-1000, but I’m still discussing it with them as I’d rather reach a fair deal here than have to request refunds from Apple.
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