That would have been sufficient if it wasnt for todays issue.
Again, we have fine print indicating something is available a limited number of times.
Again, the “something” is claimable/purchasable more than the indicated limit.
However, last time people were banned for ignoring the fine print, this time the offer was changed after the button was “exploited”. No lessons were learned throughout the whole ordeal and it has clearly been demonstrated that everyone needs to run far and fast from this company.
The writing is on the wall with this company. Im out.
"In the short run, the game defines the players. But in the long run, it's us players who define the game." — Nicky Case, The Evolution of Trust
That would have been sufficient if it wasnt for todays issue.
Again, we have fine print indicating something is available a limited number of times.
Again, the “something” is claimable/purchasable more than the indicated limit.
However, last time people were banned for ignoring the fine print, this time the offer was changed after the button was “exploited”. No lessons were learned throughout the whole ordeal and it has clearly been demonstrated that everyone needs to run far and fast from this company.
The writing is on the wall with this company. Im out.
I think this sums it up perfectly. Today's behavior isn't showing a lesson learned, it's showing how transparently greedy the company is. Ben's words are nice, and if they had come this morning or (heaven forbid) last Friday, they would've been believable in the moment.
I'm sure someone is reading these comments and throwing up their hands saying "we can't win." And that's not true. The last line in that release from Ben is about rebuilding the community's trust - the best way to do that is to communicate better. If the response to the purchase limit had included even a hint of mea culpa, with an ounce of humility, it would've gone a long way. I don't expect your internal review process to change overnight, processes need to be designed and people need to be hired/retrained. But the communication process can be changed much more quickly.
I really do appreciate the apology, so I'm not out yet. But I'm not convinced all of the necessary lessons have been learned.
Was I super thermonuclear mad for a while?
Yes, yes I was.
We’re there some pretty serious failures on TP/WRG’s part?
Yes, yes there were.
Do I think that they have perhaps learned a lesson?
I genuinely do.
I now feel free to move forward and give them a second chance and learn from their mistakes, especially concerning communication.
Remember, this is a company- not a single person. There is a pretty big difference there and inertia is part and parcel of a corporation. Sometimes it takes a crisis to get one to do anything.
And without a little grace and forgiveness we all end up here:
I would really like to move on but today's example shows the duplicity of TP. No one was banned for tapping a button more than was stated in writing. It said it was available a limited number of times. Several on this forums said they went above the limit. I don't hear about any banning, putting undo strain on TP's servers, any players exploiting the game, or TP taking back any of the extra items players got. Only difference? Players gave them money for this offer
So my recommendation is to stop spending any money until TP gets the point. Don't even tap on warp-ads. As we can see - money is what talks
That would have been sufficient if it wasnt for todays issue.
Again, we have fine print indicating something is available a limited number of times.
Again, the “something” is claimable/purchasable more than the indicated limit.
However, last time people were banned for ignoring the fine print, this time the offer was changed after the button was “exploited”. No lessons were learned throughout the whole ordeal and it has clearly been demonstrated that everyone needs to run far and fast from this company.
The writing is on the wall with this company. Im out.
What was messed up today?!?!?
⛔🛑👨🕦
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
That would have been sufficient if it wasnt for todays issue.
Again, we have fine print indicating something is available a limited number of times.
Again, the “something” is claimable/purchasable more than the indicated limit.
However, last time people were banned for ignoring the fine print, this time the offer was changed after the button was “exploited”. No lessons were learned throughout the whole ordeal and it has clearly been demonstrated that everyone needs to run far and fast from this company.
The writing is on the wall with this company. Im out.
That would have been sufficient if it wasnt for todays issue.
Again, we have fine print indicating something is available a limited number of times.
Again, the “something” is claimable/purchasable more than the indicated limit.
However, last time people were banned for ignoring the fine print, this time the offer was changed after the button was “exploited”. No lessons were learned throughout the whole ordeal and it has clearly been demonstrated that everyone needs to run far and fast from this company.
The writing is on the wall with this company. Im out.
It's a first step, but it still doesn't necessarily say "we shouldn't have banned players for a programming fault."
I'd be interested if there was ever an opportunity to hear more about the escalation process and procedures. I dont think thats an unreasonable ask of transparency. While it's not completely realistic to arm chair quarter back, I'd love to know how they would ideally have handled the situation if they could have done it over.
It's easy to say 'we are doing an internal review of processes' - but thats been the message multiple times the last couple months. We need to understand what that process looks like, both to help players understand what TP considers "exploiting" should it come up again, but also to begin the process of rebuilding trust.
The apology is good but I think many players would want something more concrete on what these mean and how they will be implemented.
Audit of our escalation processes
Review and address deficiencies in our playbooks for these situations
Policy review on banning
Review and action on our release process and technology
The apology is good but I think many players would want something more concrete on what these mean and how they will be implemented.
Audit of our escalation processes
Review and address deficiencies in our playbooks for these situations
Policy review on banning
Review and action on our release process and technology
In all fairness, they simply wouldn’t have anything more concrete to relay until they go through these steps even if they would ultimately even be allowed to make any specifics on internal policy changes public, which I seriously doubt.
This is merely enumerating the process whereby they reach the endgame of practical, solid changes to their internal policies and contingency plans for situations such as Buttongate.
I even have to admit that I find it a little remarkable that they went so far as to share this specific wording, because it sounds to my ear that this comes straight from an internal action plan that was created at least with the direct input of, and even perhaps mandated by, those much high up the corporate structure than the team at WRG and even possibly with the involvement of the dreaded L Word... Legal.
And that could not have have been pleasant for anyone involved. Imagine Lucsly and Dulmer with sharp pointy fangs and glowing red eyes. Imagine the blood!
I know that it doesn’t seem like much to a lot of folks, especially those unfamiliar with the corporate way of addressing problems internally, but again it is really rather remarkable that they were this transparent. It may seem like pablum on the surface, but in its own bureaucratic sort of way it really is rather surprising that they went so far as to announce these details publicly in this sort of way.
However unlikely it seems to a lot of people, this indicates to me that they are, in fact, taking this very seriously and the player base just may have achieved exactly what we hoped for.
Nothing is going to change overnight, because that is simply not how things like Buttongate are addressed in the corporate world. I know that may be frustrating to a lot of people, but that is how the sausage is made.
If you really do love playing the game and want it to continue, I recommend just a little bit of patience and would remind you of the words of a truly unremarkable man who achieved something important and popular...
And now perhaps I’ll read you some of my poetry...
What would you guys have liked better about yesterday's offer hickup? Another round of bans despite the apology for overreacting the last time?
No matter if 2 or 3 purchase options were intended initially, they did the one right thing to fix it, an noone got hurt.
Wir, die Mirror Tribbles [MiT] haben freie Plätze zu vergeben. Kein Zwang und kein Stress, dafür aber Spaß, Discord und eine nette, hilfsbereite Gemeinschaft, incl. voll ausgebauter Starbase und täglich 700 ISM.
That would have been sufficient if it wasnt for todays issue.
Again, we have fine print indicating something is available a limited number of times.
Again, the “something” is claimable/purchasable more than the indicated limit.
However, last time people were banned for ignoring the fine print, this time the offer was changed after the button was “exploited”. No lessons were learned throughout the whole ordeal and it has clearly been demonstrated that everyone needs to run far and fast from this company.
The writing is on the wall with this company. Im out.
Damn, beat me to it!
Founding ADM - PoF family of fleets (POF, POF2 & POF3) - Dear TP: Non sequitur. Your facts are uncoordinated.
FYI - for those who may not have seen this. I'm providing this link so people can be informed, not to start another dumpster fire in this thread. Let's please keep any responses civil. 🖖
What would you guys have liked better about yesterday's offer hickup? Another round of bans despite the apology for overreacting the last time?
No matter if 2 or 3 purchase options were intended initially, they did the one right thing to fix it, an noone got hurt.
I would've like a hint of mea culpa in the response. "Correct purchase limit is 3" doesn't tell me anything. Give me some sort of "There was a typo" or "It was coded incorrectly," something that acknowledges a mistake was made. No one needs to be banned, no one needs to have things they've spent money on taken away, and I don't need anyone to get free stuff. I just need TP to own their ish.
FYI - for those who may not have seen this. I'm providing this link so people can be informed, not to start another dumpster fire in this thread. Let's please keep any responses civil. 🖖
FYI - for those who may not have seen this. I'm providing this link so people can be informed, not to start another dumpster fire in this thread. Let's please keep any responses civil. 🖖
What would you guys have liked better about yesterday's offer hickup? Another round of bans despite the apology for overreacting the last time?
No matter if 2 or 3 purchase options were intended initially, they did the one right thing to fix it, an noone got hurt.
I would've like a hint of mea culpa in the response. "Correct purchase limit is 3" doesn't tell me anything. Give me some sort of "There was a typo" or "It was coded incorrectly," something that acknowledges a mistake was made. No one needs to be banned, no one needs to have things they've spent money on taken away, and I don't need anyone to get free stuff. I just need TP to own their ish.
Could it be that we are about to make a mountain out of every molehill now? How would you feel in a working environment where every slightest oversight had to lead to "taking the blame", "owing the issue" and "having to apologize"?
Imo this was really NOTHING.
If anything I would point out the bad wording regarding the use of the items as the sentence does not mention the purpose of the legendary citation in contrary to the superrare ones. That makes the actual content a bit unclear if you tend not to trust TP.
Anyway, a few weeks ago noone would have blinked about this whole offer. After their - overdue - apology, can we please go back to that?
Wir, die Mirror Tribbles [MiT] haben freie Plätze zu vergeben. Kein Zwang und kein Stress, dafür aber Spaß, Discord und eine nette, hilfsbereite Gemeinschaft, incl. voll ausgebauter Starbase und täglich 700 ISM.
Thanks TP/WRG for the apology. Shame I had to come to the forum to find it though and that it wasn’t sent to everyone. Fleets and squads with banned players were affected by your actions, not just the banned.
I am going to wait to see what else/if anything transpires and how your customers are treated though before spending any money with you any time soon.
Another issue yesterday with an offer so seems like internal review of processes etc needs to be speeded up.
Thanks for listening and acknowledging that there is room to do better.
FYI - for those who may not have seen this. I'm providing this link so people can be informed, not to start another dumpster fire in this thread. Let's please keep any responses civil. 🖖
Wasn't banned. Didn't get in game message. So looks like just in-game for those banned, and this Forum for the rest of us. Makes sense from a certain damage control sense, I suppose, if some casual players are still unaware of the issue, why stir up the nest? And those that were aware, either got in game, or are here, or have fleet-mates updating them, probably.
More details on the corrective actions that they'll take upon themselves to earn the trust back is essential. Follow-ups are fine and dandy--follow-through is better.
FYI - for those who may not have seen this. I'm providing this link so people can be informed, not to start another dumpster fire in this thread. Let's please keep any responses civil. 🖖
What would you guys have liked better about yesterday's offer hickup? Another round of bans despite the apology for overreacting the last time?
No matter if 2 or 3 purchase options were intended initially, they did the one right thing to fix it, an noone got hurt.
I would've like a hint of mea culpa in the response. "Correct purchase limit is 3" doesn't tell me anything. Give me some sort of "There was a typo" or "It was coded incorrectly," something that acknowledges a mistake was made. No one needs to be banned, no one needs to have things they've spent money on taken away, and I don't need anyone to get free stuff. I just need TP to own their ish.
Could it be that we are about to make a mountain out of every molehill now? How would you feel in a working environment where every slightest oversight had to lead to "taking the blame", "owing the issue" and "having to apologize"?
Imo this was really NOTHING.
If anything I would point out the bad wording regarding the use of the items as the sentence does not mention the purpose of the legendary citation in contrary to the superrare ones. That makes the actual content a bit unclear if you tend not to trust TP.
Anyway, a few weeks ago noone would have blinked about this whole offer. After their - overdue - apology, can we please go back to that?
Well, would be more of a "nothing" if the immediate previous very similar {verging on identical} mistake had not had them remove items from players' inventory, including items that they had preceding the mistake, followed by banning those players for WRG's coding mistake. I wasn't robbed and banned, and I am having trouble building a snowman ☃️⛄☃️⛄☃️
IIRC, you were one of the ones mistreated? If you can forgive them, I guess we all should take that cue. I'm not happy with how they treated friends I have not had the honor to meet. If those friends can move on, we all probably should!!!
⛔🛑👨🕦
"The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
IIRC, you were one of the ones mistreated? If you can forgive them, I guess we all should take that cue. I'm not happy with how they treated friends I have not had the honor to meet. If those friends can move on, we all probably should!!!
⛔🛑👨🕦
I was not banned but I had some trouble with stuff taken away from me. It was all restored though.
So in the end I got off cheaply. I understand the grudge the affected people hold. But the mood on the forum is toxic, and it is no fun place to be atm. I hope that will change soon.
There is a lot that could be improved with the crew retrieval alone, and I fear that WRG will not recognize the constructive feedback under all the moaning.
And I feel sorry for WRG's employees. I am sure they try to do a good job every day, but sometimes one of them or some in a row fail. Don't we all? Our little mistakes just do not get critizised by such a big community day by day.
And I doubt that it is every time the same guy who messes up. It just seems to us that "WRG as a whole" makes one mistake after the other, but that happens in most companies, but they are better in covering up their fails.
Wir, die Mirror Tribbles [MiT] haben freie Plätze zu vergeben. Kein Zwang und kein Stress, dafür aber Spaß, Discord und eine nette, hilfsbereite Gemeinschaft, incl. voll ausgebauter Starbase und täglich 700 ISM.
IIRC, you were one of the ones mistreated? If you can forgive them, I guess we all should take that cue. I'm not happy with how they treated friends I have not had the honor to meet. If those friends can move on, we all probably should!!!
⛔🛑👨🕦
But the mood on the forum is toxic, and it is no fun place to be atm. I hope that will change soon.
There is a lot that could be improved with the crew retrieval alone, and I fear that WRG will not recognize the constructive feedback under all the moaning.
That's one of my biggest concerns. A lot of people have had good constructive criticism and others have made great suggestions. But how many of them have been heard because of the incessant whining drowning out those voices?
That's why I've been so vocal in trying to keep things on here from being so negative. It doesn't serve any purpose and probably does a lot of harm. Let's be honest. I think most of us would have tuned out a long time ago if that was what we were faced with.
And I feel sorry for WRG's employees. I am sure they try to do a good job every day, but sometimes one of them or some in a row fail. Don't we all? Our little mistakes just do not get critizised by such a big community day by day.
And I doubt that it is every time the same guy who messes up. I just seems to us that "WRG as a whole" makes one mistake after the other, but that happens in most companies, but they are better in covering up their fails.
That's the other thing I've been trying to keep people from losing focus of. These are real people. Honestly, I think that most, if not all of them, are trying to do their best. It's been a 💩 year for almost all of us. We're all human, and we've all made mistakes.
The pressure the employees are under is probably unimaginable. Both from players and upper management. None of them are evil villains, conspiring to ruin the game or any of our lives.
Without question, mistakes have been made, and there have been errors in judgment. But there's a big difference between malicious intent and honest mistakes.
I think we would all stand to learn a lot from what you said @Mirror Sanoa. Both in this game and in life. Compassion, empathy and forgiveness go a long way.
What would you guys have liked better about yesterday's offer hickup? Another round of bans despite the apology for overreacting the last time?
No matter if 2 or 3 purchase options were intended initially, they did the one right thing to fix it, an noone got hurt.
I would've like a hint of mea culpa in the response. "Correct purchase limit is 3" doesn't tell me anything. Give me some sort of "There was a typo" or "It was coded incorrectly," something that acknowledges a mistake was made. No one needs to be banned, no one needs to have things they've spent money on taken away, and I don't need anyone to get free stuff. I just need TP to own their ish.
Could it be that we are about to make a mountain out of every molehill now? How would you feel in a working environment where every slightest oversight had to lead to "taking the blame", "owing the issue" and "having to apologize"?
Imo this was really NOTHING.
...
Anyway, a few weeks ago noone would have blinked about this whole offer. After their - overdue - apology, can we please go back to that?
I'm a manager for customer service reps in a call center. My employees have clients blow up on them on the regular, and part of my job is to coach them on how to choose their words better and give clear explanations so that our customers feel appreciated and stay happy, and strangely when the customer feels happy, it makes my employees' job easier too. So when I say that I'd like to see them improve in their communication, I know what I'm talking about, I have some experience in how to make that happen, and I genuinely feel that it would make things better.
You can say I'm making a mountain out of a molehill, and you might be right, but I'm also trying to be constructive in my criticism and point them in a direction that could help build goodwill.
What would you guys have liked better about yesterday's offer hickup? Another round of bans despite the apology for overreacting the last time?
No matter if 2 or 3 purchase options were intended initially, they did the one right thing to fix it, an noone got hurt.
I would've like a hint of mea culpa in the response. "Correct purchase limit is 3" doesn't tell me anything. Give me some sort of "There was a typo" or "It was coded incorrectly," something that acknowledges a mistake was made. No one needs to be banned, no one needs to have things they've spent money on taken away, and I don't need anyone to get free stuff. I just need TP to own their ish.
Could it be that we are about to make a mountain out of every molehill now? How would you feel in a working environment where every slightest oversight had to lead to "taking the blame", "owing the issue" and "having to apologize"?
Imo this was really NOTHING.
...
Anyway, a few weeks ago noone would have blinked about this whole offer. After their - overdue - apology, can we please go back to that?
I'm a manager for customer service reps in a call center. My employees have clients blow up on them on the regular, and part of my job is to coach them on how to choose their words better and give clear explanations so that our customers feel appreciated and stay happy, and strangely when the customer feels happy, it makes my employees' job easier too. So when I say that I'd like to see them improve in their communication, I know what I'm talking about, I have some experience in how to make that happen, and I genuinely feel that it would make things better.
You can say I'm making a mountain out of a molehill, and you might be right, but I'm also trying to be constructive in my criticism and point them in a direction that could help build goodwill.
Maybe it is exactly that which made me forgive them quite easily. My ticket about missing stuff started bumpy, and I was under the impression that my SD staff was incompetent. When as a result to these missing things even more resources were taken from my account I was infuriated.
But I tried to cool down, and after some reasonable back and forth she (?) sorted everything out to my full satisfaction.
And I have to admit that my initial ticket was giving them an unneccessarily hard time. As soon as my emotions calmed down and my mails became rational the whole story really took a positive turn. I made an educated guess about what might have lead to the issue, listed the missing parts again, and after that I got exactly that.
Btw on my request she even refunded the 300 Q for my uncommon retrieval on day 1 which was unneccessary for the achievement in hindsight after we got the Data Q pack with 1000 Q. I do not remember if she took the 50 honor in exchange or not.
In short: What goes around comes around, and this is true both ways.
Wir, die Mirror Tribbles [MiT] haben freie Plätze zu vergeben. Kein Zwang und kein Stress, dafür aber Spaß, Discord und eine nette, hilfsbereite Gemeinschaft, incl. voll ausgebauter Starbase und täglich 700 ISM.
What would you guys have liked better about yesterday's offer hickup? Another round of bans despite the apology for overreacting the last time?
No matter if 2 or 3 purchase options were intended initially, they did the one right thing to fix it, an noone got hurt.
I would've like a hint of mea culpa in the response. "Correct purchase limit is 3" doesn't tell me anything. Give me some sort of "There was a typo" or "It was coded incorrectly," something that acknowledges a mistake was made. No one needs to be banned, no one needs to have things they've spent money on taken away, and I don't need anyone to get free stuff. I just need TP to own their ish.
Could it be that we are about to make a mountain out of every molehill now? How would you feel in a working environment where every slightest oversight had to lead to "taking the blame", "owing the issue" and "having to apologize"?
Imo this was really NOTHING.
...
Anyway, a few weeks ago noone would have blinked about this whole offer. After their - overdue - apology, can we please go back to that?
I'm a manager for customer service reps in a call center. My employees have clients blow up on them on the regular, and part of my job is to coach them on how to choose their words better and give clear explanations so that our customers feel appreciated and stay happy, and strangely when the customer feels happy, it makes my employees' job easier too. So when I say that I'd like to see them improve in their communication, I know what I'm talking about, I have some experience in how to make that happen, and I genuinely feel that it would make things better.
You can say I'm making a mountain out of a molehill, and you might be right, but I'm also trying to be constructive in my criticism and point them in a direction that could help build goodwill.
Maybe it is exactly that which made me forgive them quite easily. My ticket about missing stuff started bumpy, and I was under the impression that my SD staff was incompetent. When as a result to these missing things even more resources were taken from my account I was infuriated.
But I tried to cool down, and after some reasonable back and forth she (?) sorted everything out to my full satisfaction.
And I have to admit that my initial ticket was giving them an unneccessarily hard time. As soon as my emotions calmed down and my mails became rational the whole story really took a positive turn. I made an educated guess about what might have lead to the issue, listed the missing parts again, and after that I got exactly that.
Btw on my request she even refunded the 300 Q for my uncommon retrieval on day 1 which was unneccessary for the achievement in hindsight after we got the Data Q pack with 1000 Q. I do not remember if she took the 50 honor in exchange or not.
In short: What goes around comes around, and this is true both ways.
Exactly this.
As someone who has close friends and family working in customer service and done it myself in the past, I genuinely thank you for cooling down and treating the rep you were dealing with like a human being instead of a punching bag.
Setting aside the moral and ethical dimension of a customer treating an almost always blameless person horribly, I always find it frustrating the number of people who apparently can’t grasp the concept that treating the person who can resolve your problem like something the Targ left in the backyard is a bad idea.
Pro tip everyone:
Don’t be a jerk to the people that cook and serve your food and never scream at the person that can make sure you get on that flight.
Comments
I think this sums it up perfectly. Today's behavior isn't showing a lesson learned, it's showing how transparently greedy the company is. Ben's words are nice, and if they had come this morning or (heaven forbid) last Friday, they would've been believable in the moment.
I'm sure someone is reading these comments and throwing up their hands saying "we can't win." And that's not true. The last line in that release from Ben is about rebuilding the community's trust - the best way to do that is to communicate better. If the response to the purchase limit had included even a hint of mea culpa, with an ounce of humility, it would've gone a long way. I don't expect your internal review process to change overnight, processes need to be designed and people need to be hired/retrained. But the communication process can be changed much more quickly.
I really do appreciate the apology, so I'm not out yet. But I'm not convinced all of the necessary lessons have been learned.
Yes, yes I was.
We’re there some pretty serious failures on TP/WRG’s part?
Yes, yes there were.
Do I think that they have perhaps learned a lesson?
I genuinely do.
I now feel free to move forward and give them a second chance and learn from their mistakes, especially concerning communication.
Remember, this is a company- not a single person. There is a pretty big difference there and inertia is part and parcel of a corporation. Sometimes it takes a crisis to get one to do anything.
And without a little grace and forgiveness we all end up here:
So my recommendation is to stop spending any money until TP gets the point. Don't even tap on warp-ads. As we can see - money is what talks
What was messed up today?!?!?
⛔🛑👨🕦
https://forum.disruptorbeam.com/stt/discussion/17779/citation-offer-be-very-careful
Thanx. I skipped that Offer, so didn't know it was a thing.
Does Citation pricing count as a Gate? Different Offers, Legendary Cites have been {Offered with other stuff}:
$4.99
$25/Cite {4/$$99.99}
$14.99
I've not been tempted by the Cite Offers, mainly because they seem as stable as some hyperinflation currency.....
Proud member of Patterns of Force
Captain Level 99
Played since January 2017
TP: Do better!!!
I'd be interested if there was ever an opportunity to hear more about the escalation process and procedures. I dont think thats an unreasonable ask of transparency. While it's not completely realistic to arm chair quarter back, I'd love to know how they would ideally have handled the situation if they could have done it over.
It's easy to say 'we are doing an internal review of processes' - but thats been the message multiple times the last couple months. We need to understand what that process looks like, both to help players understand what TP considers "exploiting" should it come up again, but also to begin the process of rebuilding trust.
In all fairness, they simply wouldn’t have anything more concrete to relay until they go through these steps even if they would ultimately even be allowed to make any specifics on internal policy changes public, which I seriously doubt.
This is merely enumerating the process whereby they reach the endgame of practical, solid changes to their internal policies and contingency plans for situations such as Buttongate.
I even have to admit that I find it a little remarkable that they went so far as to share this specific wording, because it sounds to my ear that this comes straight from an internal action plan that was created at least with the direct input of, and even perhaps mandated by, those much high up the corporate structure than the team at WRG and even possibly with the involvement of the dreaded L Word... Legal.
And that could not have have been pleasant for anyone involved. Imagine Lucsly and Dulmer with sharp pointy fangs and glowing red eyes. Imagine the blood!
I know that it doesn’t seem like much to a lot of folks, especially those unfamiliar with the corporate way of addressing problems internally, but again it is really rather remarkable that they were this transparent. It may seem like pablum on the surface, but in its own bureaucratic sort of way it really is rather surprising that they went so far as to announce these details publicly in this sort of way.
However unlikely it seems to a lot of people, this indicates to me that they are, in fact, taking this very seriously and the player base just may have achieved exactly what we hoped for.
Nothing is going to change overnight, because that is simply not how things like Buttongate are addressed in the corporate world. I know that may be frustrating to a lot of people, but that is how the sausage is made.
If you really do love playing the game and want it to continue, I recommend just a little bit of patience and would remind you of the words of a truly unremarkable man who achieved something important and popular...
And now perhaps I’ll read you some of my poetry...
No matter if 2 or 3 purchase options were intended initially, they did the one right thing to fix it, an noone got hurt.
Damn, beat me to it!
I'm getting conflicted answers when I ask in fleet chat... was this message sent out globally in game or just on the forums?
(If you answer yes, can you include whether you had been banned or not? My working theory is it was sent only to the impacted players.)
I would've like a hint of mea culpa in the response. "Correct purchase limit is 3" doesn't tell me anything. Give me some sort of "There was a typo" or "It was coded incorrectly," something that acknowledges a mistake was made. No one needs to be banned, no one needs to have things they've spent money on taken away, and I don't need anyone to get free stuff. I just need TP to own their ish.
I was banned and received it as an in-game message.
Same here, banned and in-game message. 👍
Could it be that we are about to make a mountain out of every molehill now? How would you feel in a working environment where every slightest oversight had to lead to "taking the blame", "owing the issue" and "having to apologize"?
Imo this was really NOTHING.
If anything I would point out the bad wording regarding the use of the items as the sentence does not mention the purpose of the legendary citation in contrary to the superrare ones. That makes the actual content a bit unclear if you tend not to trust TP.
Anyway, a few weeks ago noone would have blinked about this whole offer. After their - overdue - apology, can we please go back to that?
I am going to wait to see what else/if anything transpires and how your customers are treated though before spending any money with you any time soon.
Another issue yesterday with an offer so seems like internal review of processes etc needs to be speeded up.
Thanks for listening and acknowledging that there is room to do better.
I could be wrong, but I believe forum only. I think I actually stumbled upon it accidentally, in an area I don't usual go.
So, if that's the case, then communication still needs improvement. However, to echo other's thoughts above, it's progress at least.
EDITED TO ADD: I was not one of the banned.
Except that's not transparency.
I was not banned. Did not get an ingame message. So, that appears to be the variable.
Well, would be more of a "nothing" if the immediate previous very similar {verging on identical} mistake had not had them remove items from players' inventory, including items that they had preceding the mistake, followed by banning those players for WRG's coding mistake. I wasn't robbed and banned, and I am having trouble building a snowman ☃️⛄☃️⛄☃️
IIRC, you were one of the ones mistreated? If you can forgive them, I guess we all should take that cue. I'm not happy with how they treated friends I have not had the honor to meet. If those friends can move on, we all probably should!!!
⛔🛑👨🕦
I was not banned but I had some trouble with stuff taken away from me. It was all restored though.
So in the end I got off cheaply. I understand the grudge the affected people hold. But the mood on the forum is toxic, and it is no fun place to be atm. I hope that will change soon.
There is a lot that could be improved with the crew retrieval alone, and I fear that WRG will not recognize the constructive feedback under all the moaning.
And I feel sorry for WRG's employees. I am sure they try to do a good job every day, but sometimes one of them or some in a row fail. Don't we all? Our little mistakes just do not get critizised by such a big community day by day.
And I doubt that it is every time the same guy who messes up. It just seems to us that "WRG as a whole" makes one mistake after the other, but that happens in most companies, but they are better in covering up their fails.
That's one of my biggest concerns. A lot of people have had good constructive criticism and others have made great suggestions. But how many of them have been heard because of the incessant whining drowning out those voices?
That's why I've been so vocal in trying to keep things on here from being so negative. It doesn't serve any purpose and probably does a lot of harm. Let's be honest. I think most of us would have tuned out a long time ago if that was what we were faced with.
That's the other thing I've been trying to keep people from losing focus of. These are real people. Honestly, I think that most, if not all of them, are trying to do their best. It's been a 💩 year for almost all of us. We're all human, and we've all made mistakes.
The pressure the employees are under is probably unimaginable. Both from players and upper management. None of them are evil villains, conspiring to ruin the game or any of our lives.
Without question, mistakes have been made, and there have been errors in judgment. But there's a big difference between malicious intent and honest mistakes.
I think we would all stand to learn a lot from what you said @Mirror Sanoa. Both in this game and in life. Compassion, empathy and forgiveness go a long way.
I'm a manager for customer service reps in a call center. My employees have clients blow up on them on the regular, and part of my job is to coach them on how to choose their words better and give clear explanations so that our customers feel appreciated and stay happy, and strangely when the customer feels happy, it makes my employees' job easier too. So when I say that I'd like to see them improve in their communication, I know what I'm talking about, I have some experience in how to make that happen, and I genuinely feel that it would make things better.
You can say I'm making a mountain out of a molehill, and you might be right, but I'm also trying to be constructive in my criticism and point them in a direction that could help build goodwill.
Maybe it is exactly that which made me forgive them quite easily. My ticket about missing stuff started bumpy, and I was under the impression that my SD staff was incompetent. When as a result to these missing things even more resources were taken from my account I was infuriated.
But I tried to cool down, and after some reasonable back and forth she (?) sorted everything out to my full satisfaction.
And I have to admit that my initial ticket was giving them an unneccessarily hard time. As soon as my emotions calmed down and my mails became rational the whole story really took a positive turn. I made an educated guess about what might have lead to the issue, listed the missing parts again, and after that I got exactly that.
Btw on my request she even refunded the 300 Q for my uncommon retrieval on day 1 which was unneccessary for the achievement in hindsight after we got the Data Q pack with 1000 Q. I do not remember if she took the 50 honor in exchange or not.
In short: What goes around comes around, and this is true both ways.
Exactly this.
As someone who has close friends and family working in customer service and done it myself in the past, I genuinely thank you for cooling down and treating the rep you were dealing with like a human being instead of a punching bag.
Setting aside the moral and ethical dimension of a customer treating an almost always blameless person horribly, I always find it frustrating the number of people who apparently can’t grasp the concept that treating the person who can resolve your problem like something the Targ left in the backyard is a bad idea.
Pro tip everyone:
Don’t be a jerk to the people that cook and serve your food and never scream at the person that can make sure you get on that flight.