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About today's disciplinary actions - 2021-02-11

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  • W.W. CarlisleW.W. Carlisle ✭✭✭✭✭
    I just claimed my bundle from an email. You have to claim it by March 16.

    I still haven't received the bundle. What did it contain, does it vary per player?
    Everyone gets the same. There is a notice over in Communications.
    1000 Quantum
    1000 ISM
    Android and Crafty Polestars (to replace the two we had to use)
    Full set of six skills (COM, DIP, Sec, med, eng, and sci)
    I think that was it.
    FYI the Retrieval indicator comes on whenever you fill your quantum.
    W.W. CarlislePlayed since January 20, 2019Captain Level- 99 (May 9, 2022)VIP 14Crew Quarters: 485/485Most recent/Lowest- Anbo-jyutsu Kyle Riker (1/5* Lvl 30) 5/29/23Immortalized x-866 5* x184, 4* x 490, 3* x91, 2* x62, and 1* x27Most recent Immortal - Tearful Janeway 4* 5/25/23Current non-event project- Improving my Science base skill. Retrieval Project- Mestral 1/5*
  • Do you actually think these companies care about your reviews?

    I don’t, which is why I haven’t bothered.

    They will care when we stop spending.
  • Bylo Band wrote: »
    I just wanted to pop in to report that one of my long-time fleet members, one of our early players, and somebody who has really put their heart and soul into building not only our fleet but also our team spirit just messaged me to announce they are quitting over this issue. I am truly saddened by this, I understand their reasons and respect the decision, I'm just sad. Like, truly sad. I have no more words.

    I’m sorry you’re losing a game friend, Bylo. You’re a gentleman with a lot of heart. I’m not sure what my own prognosis is. I know I’m dialing back for awhile.
  • Do you actually think these companies care about your reviews?

    I don’t, which is why I haven’t bothered.

    They will care when we stop spending.

    I'm definitely doing that, too. I've always been a both/and kind of person. :-)
  • Cpt dx wrote: »
    Some fleets took tremendous advantage of the exploit through social media/discord, that exponentially magnified the issue and disadvantaged honest players. A 72 hour ban is NOT the end of the world, getting off scott-free would be a stab in the back to every player who didn't click 80 times... I hope Wicked Realm doesn't give in to crybabies or bullies.

    Maybe actually reading everything before making a blanket statement would help in your perspective. Also, this was not an exploit; it was a feature that appeared in game and open to anyone who saw it. As per the TOS, the players are not at fault for a screw up by the programmer and TP suspending accounts breaches their own contracts with players. The fact Google Play is now looking into this says a whole different story than what TP is trying to spin.

    That really is the difference here, isn't it? I don't see how this could possibly be a TOS breach.

    Precisely. The only TOS breach that was performed was by TP putting a three day ban on any and all accounts who dared to have clicked that button at least one other time.

    This appears NOT to be the case, as I was not banned, and I (unknowingly) clicked the button however many times. I figured it might be a bug, but as has been previously stated, it didn't say "claim", it said "buy me".
    I was helpful to DB in solving the Voyage multi-rewards bug, so I don't know if that awarded me some immunity to this problem, or if they simply did not have the resources to track down all players that took the red pill. I also have spent over 4-figures into this game, and though I don't see myself quitting because of my love for ST and all of the real friendships I have formed here, I am thinking twice before I spend any more.
    I want to become a Dilionaire...
  • Hope that is the case.
    I am glad that TP is trying to introduce new features and breathe some life into the game. Personally I am underwhelmed with crew retrieval as been playing a long time but can see it’s benefits to players who have fewer crew in their roster. The game playing is initially confusing and (of course) will require money to be spent to make things happen even vaguely quickly. If TP was hoping this was the magic bullet to bring in even more revenue they have slot themselves in the foot with the less than clear commas around it, frustrating UI (too many buttons to click now and not intuitive) and the fact that the ban has resulted in many players openly saying they won’t spend any more money with TP.

    I rally hope TP is going to do more than they have so far in response to the mess they caused. My hope is rather slim though. They have a VERY limited window and it needs to happen ASAP.
    I kind of hope (but am not holding my breath) that they did all they could do on a Friday and there is more to come. Hopefully they want to regain some enthusiasm for the new feature. Maybe they'll work on that Monday and roll it out Tuesday. Time will tell.

  • edited February 2021
    .
    -𝕷𝖔𝖈𝖚𝖙𝖚𝖘 𝖔𝖋 𝕭𝖔𝖗𝖌-

    "𝕀𝕥 𝕚𝕤 𝕦𝕟𝕝𝕚𝕜𝕖𝕝𝕪 𝕪𝕠𝕦 𝕒𝕣𝕖 𝕡𝕣𝕖𝕡𝕒𝕣𝕖𝕕 𝕥𝕠 𝕕𝕚𝕤𝕔𝕦𝕤𝕤 𝕥𝕖𝕣𝕞𝕤. 𝕀𝕥 𝕚𝕤 𝕞𝕠𝕣𝕖 𝕝𝕚𝕜𝕖𝕝𝕪 𝕥𝕙𝕒𝕥 𝕥𝕙𝕚𝕤 𝕚𝕤 𝕒𝕟 𝕒𝕥𝕥𝕖𝕞𝕡𝕥 𝕒𝕥 𝕕𝕖𝕔𝕖𝕡𝕥𝕚𝕠𝕟"




  • Johnnyzim wrote: »
    Response from my wallet (her edits in caps)

    This bug RESPONSE has been WOEFULLY INADEQUATE AND INSULTING. IT WAS NOT exploited by a small number of players, AS IT WAS YOUR MISTAKE. I (the wallet) AM looking at disciplinary actions for those involved as exploits BAD CUSTOMER SERVICE goES against our terms of service.

    WE WILL BE KEEPING OUR BAN ON SPENDING FOR THE FORESEEABLE FUTURE.

    Stop yelling and speaking for everyone. I, for one, will continue to spend moderately as I have been in the past.

    Is this your wallet speaking? No, she only speaks for herself and me. The caps were to show the edits, not yelling. Sorry it offended you but I never said I was talking for everyone, you just assumed that. Do what you want with your money I really dont care

    Cheers!

  • So wait it's our fault for your mistakes?
  • Navarch Navarch ✭✭✭✭✭
    Me [AUS] wrote: »
    Navarch wrote: »
    Yeah. This is an interesting hill for TP to make its stand on. Not the people who used macros, not the people who used iampicard, not the bugged dil offer, but a free reward that isn’t worth that much to most players.

    Congrats, TP on your biggest mistake yet! How will you be able to top that?

    I am sure they will find a way to do it.

    I am too, sadly.
  • AviTrek wrote: »
    AviTrek wrote: »
    Shan has clearly decided to treat this like the AND bug. Ignore every thread and hope that is goes away.

    It's not on the same level. A fully documented and proven bug being ignored is nowhere near as egregious as the cravenness of hiding under a table after they lit the fuse that burned the house down. It's pure, unadulterated cowardess and that applies to everybody at WRG/TP who has any authority in the decision including @Shan because I don't believe for one second that Shan was not involved in some capacity.

    Except initially Shan was sending emails calling people "rude and a cheater". So he is involved at some level. At the very least he is trying cover for his buddies.

    Maybe if by the 14th page you realized Shan was a woman and stopped referring to her as a he you would have had better luck.

    I remember back in the day thinking Shan was a dude. 😆 🤣
  • (10FH) ExHack(10FH) ExHack ✭✭✭
    edited February 2021
    As I posted in our fleet chat, somewhat edited: Seems like a lot of our people (self included) are saying they’re (we’re) cutting back on play and/or spend. I think TP/WRG has more to do to get people to want to do both again. That more to do (other than better compensating people for what they lost) is trust rebuilding, not throwing some more handfuls of sorrypak goodies at everyone and thinking it’s good.

    What could/should that look like? I don’t know what would pacify the rest of the mob. DB/TP/WRG 1) has had Full Foul Ups before that they tried to gloss over, and 2) this was such a grotesque breach of trust and the customer relationship (i.e., blaming the customers for their sloppiness.)

    Me, I’m a weird mofo who overthinks, so I’m atypical. I think I’d be good with an apology that actually sounded sincere, and a layperson’s postmortem of what went wrong and their corrective action plan to ensure it doesn’t repeat. I wasn’t personally punished, so I could do/could have done without any free sorrypaks. To me, trust is more important than free stuff. Again, I am old skool that way and many are the reverse.

    Things that won’t do it: another sorrypak of constellations or even quanta, which is the monetizable bottleneck designed into the feature, or another free legendary. Or sending Shan out to blast out another insincere sorry/not sorry half-apology written by the middle-management jerk who likely brought this down in the first place.

    Right now without any further acknowledgment or apology, my back of the envelope estimate is that long term, this debacle thins the player base by 10-20%, spend by 15-25%. And that might be enough to kill the game.
  • @Shan Trump:

    Are you banning my friends because of your programming error?

    I'd save $60 a month I'd otherwise waste on Premium Reward Tracks & monthly dilithium cards as I have for the past year... I'd no longer spend eight hours everyday playing three separate accounts, waiting to hit the 2X multiplier to watch your ads... And the other 49 players in my level 94 fleet feel the same way.

    This was your mistake Shan. Say you're sorry.

  • @Shan isn’t the villain here. She’s just the delivery girl, sent out to deliver bad messaging that was likely written by the incompetent, power tripping middle management jerk who orchestrated the ban in the first place.

    She is the mouthpiece for the jerk, though, and I hope she’s relaying the sentimebt of the boards on this.

    Given this entire turdstorm and who got stuck at the sharp pointy end of the whole thing, I sincerely hope @Shan got the chance to knock back a caseload of Romulan ales with Tranya chasers this weekend.
    Just sayin’. 🤷

    I’ve been where she is. Working for a sociopathic being and/or organization, and having to deliver its edicts as your own decisions and be tarred by their stupidity and venality, **tsk tsk**. If I could, I would wish her a wine cask with a tap on it.
  • DScottHewittDScottHewitt ✭✭✭✭✭
    AviTrek wrote: »
    AviTrek wrote: »
    Shan has clearly decided to treat this like the AND bug. Ignore every thread and hope that is goes away.

    It's not on the same level. A fully documented and proven bug being ignored is nowhere near as egregious as the cravenness of hiding under a table after they lit the fuse that burned the house down. It's pure, unadulterated cowardess and that applies to everybody at WRG/TP who has any authority in the decision including @Shan because I don't believe for one second that Shan was not involved in some capacity.

    Except initially Shan was sending emails calling people "rude and a cheater". So he is involved at some level. At the very least he is trying cover for his buddies.

    Maybe if by the 14th page you realized Shan was a woman and stopped referring to her as a he you would have had better luck.

    I remember back in the day thinking Shan was a dude. 😆 🤣

    Only slightly less worse than the repeated "hes", even after being corrected, is the difficulty spelling a four letter name!!!!!

    🥌🦞
    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
  • Commodore PackCommodore Pack ✭✭✭✭✭

    I’ve been where she is. Working for a sociopathic being and/or organization, and having to deliver its edicts as your own decisions and be tarred by their stupidity and venality, **tsk tsk**. If I could, I would wish her a wine cask with a tap on it.

    Knowing how corporations work, be they large or small, I am quite sure that the atrociously insulting wording of that first communication was penned by someone a step or two above her as a fâit accompli. Probably by the one who screwed the pooch on the bug to begin with and was in full on panic mode themselves.
    As Ween once said...

    It’s a p!$$ poor life to be workin’ for The Man...
  • Pjotr84 wrote: »
    "... so your most active players are now affected by the ban..."

    ... and I am one of those most active people, managing and motivating a full fleet and my own three accounts for 8 or more hours everyday... and now you'll punish me for being here too much? That doesn't make sense.

    No Timelines hybrid events, pole stars or constellations for me today. I'm going to play Hades Gate for eight hours.
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