Please get rid of the web md ad. I missed out on doubling up 4 x 0* Science Experiments across two runs of a cadet challenge because of it.
This same ad also errored out on me like 5 times in a row today, when doing the free Dabo spin. On the 6th time, I got the extra spin without it even playing the ad.
Could you please continue the petty bickering? I find it most intriguing. ~ Data, ST:TNG "Haven"
Having this issue too.
Device: Motorola Z2 Force
OS: Android 8.0.0
STT Version: Not sure, but up to date as of 03/27/2019
This gives me no information on which ad this might be, as such there is nothing much I can do.
Would you remember the website/product showcased in the ad?
If that information popped up, then it flashed too quickly. Unfortunately, I only know that it was one of the two-part ads.
Use this thread to centralize issues/concerns with ads.
Please note that:
- ads are only available for the iOS and Google Play mobile version of the game. (Ads are not available for the Facebook, Steam or Amazon version)
- depending on your geographical region you might not see ads if the networks have no ads to show for your region
When encountering an issue/concern with an ad:
- when available press the little blue triangle/arrow-like icon to identify the network serving the ad
- take a screenshot
- note the name/subject of the ad
- mention the platform you are playing on
Thank you, Shan. I am posting this to report that myself, a number of other people in my fleet, and others that I know in the game still aren’t receiving ads at all. If this is considered a cross post, then I will remove it. It’s happening primarily on Android & iOS to users in the US (like myself), as well as abroad. Both iOS and Android have both recently released security updates that target malicious or unscrupulous content providers, and I suspect some of your ad providers (especially the pharmaceutical ads and those that split into two 11 second segments) are triggering those alarms. As such, this is likely security matter pertaining to the practices of some advertisers, rather than an issue with iOS, Android, location, etc, especially if they use tracking cookie or cross-site collection data.
Thank you, Shan. I am posting this to report that myself, a number of other people in my fleet, and others that I know in the game still aren’t receiving ads at all. If this is considered a cross post, then I will remove it. It’s happening primarily on Android & iOS to users in the US (like myself), as well as abroad. Both iOS and Android have both recently released security updates that target malicious or unscrupulous content providers, and I suspect some of your ad providers (especially the pharmaceutical ads and those that split into two 11 second segments) are triggering those alarms. As such, this is likely security matter pertaining to the practices of some advertisers, rather than an issue with iOS, Android, location, etc, especially if they use tracking cookie or cross-site collection data.
Had to run four ads on Dabo in order for it to finally give my my bonus spin.
Also in this boat. I've kinda always had such a problem on my kindle fire.
I could run ad after ad after ad without getting a reward. Using a different mission afterwards and run the ad, immediat rewards. no need to run multiple ads.
Lately i'm starting to see this pattern on my phone as wel. It's mostly limited to having to run 2 ads, but sometimes it just keeps offering a view ad optoin without getting any rewerds.
Have just run an ad like half a dozen times on Android, to get a no-ticket Cadet run, and it's not giving me the Cadet run. Not sure if it makes a difference what the ads are, but they've been for Gardenscapes and Township.
This includes restarting the entire game from scratch after the first few times, and then coming back in and making multiple further attempts.
I keep getting ads that crash the game and force-restart it. Good thing is the orange rectangle offering and ad-warp is still there on re-load. When clicking on the info, it says they are facebook ads? They are for Lords Mobile most of the time. I play on ios in Canada. Contrary to the previous poster, the ads for Gardenscape are the only one consistently working for me.
Admiral of the Québec Alliance Fleet. Joignez-vous à nous.
I keep getting ads that crash the game and force-restart it. Good thing is the orange rectangle offering and ad-warp is still there on re-load. When clicking on the info, it says they are facebook ads? They are for Lords Mobile most of the time. I play on ios in Canada. Contrary to the previous poster, the ads for Gardenscape are the only one consistently working for me.
I am also in Canada and getting ads crashing my Android phone. Starting post with my phone here so I can add screenshot then details to be added.
Device: OnePlus 6 (A6003 canadian version)
OS: Android 9 (Oxygen OS 9.0.4)
I MAY have a temporary workaround, only tested once so far. when tapping the triangle to see the source of the ads (facebook screenshot), I took a screenshot, backed back out to the ad and it was showing the final game ad screen. I was able to "x" from that screen and got my ad-warp completion.
I'm VERY worried about this for tomorrow, failing ad-warps on a Thursday before a faction event is BAD NEWS.
also, since this started I'm getting NOTHING but these facebook ads and no others at all. I tried reporting a bunch of them as "other" for reason (instead of offensive, etc), it just keeps cycling me through more facebook ads.
Use this thread to centralize issues/concerns with ads.
When encountering an issue/concern with an ad:
- when available press the little blue triangle/arrow-like icon to identify the network serving the ad
Facebook Audience Network
- take a screenshot
I can't post links, apparently.
- note the name/subject of the ad
Pension bee, although it's happened since on other ads, all from FAN
- mention the platform you are playing on
Android
After no issues with any ads since the feature was introduced, today I have issues with every ad. The sshot above is as far as it gets, it never finishes or backs out without me using the back button. When I do that the whole game exits. Seriously impairing my plans for today with shuttle boosts for the event.
I am unable to get ANY ad to work. The game crashes every time. It is very frustrating on a Thursday. I usually buy extra tickets with dilithium. I understand from posts above that this is likely not DB's fault. I would like to request that you send out some shuttle boosts anyway. It would mean a lot that you understand player frustration, even when it's not DB who caused it. (Perhaps even state that through in-game mail.)
Thank you for considering.
Device: Motorola Z3 Play
OS: Android 8.1.0
Country: USA
I am unable to get ANY ad to work. The game crashes every time.
Same here, was fine yesterday but the game are freezes or resets when you try to play an ad.
I have a Moto G(6) running Android V9 in the UK.
I thought I had posted this earlier but it didn't for some reason.
We are looking into the ads crashing issue that seem to be linked to Facebook ad network.
Just adding to the list - numerous ads from m.facebook.com that are blank, then crash the app. No doubled rewards. I had success once with reporting the ad as inappropriate, and getting the reward, but all other times I report the ad it simply bumps me out of the ad double and forces me to try, try again.
The problematic network has been turned off for now while we continue to investigate the issue.
To be on the safe side I would restart the app. I am unsure if the effect is immediate or not.
If this persists please continue to provide details in the dedicated thread below, specifically your device and the ad network. Thank you so much.
So I have confirmed again that this particular network should not show you ads anymore on android.
Again I would recommend to restart.
Please use the dedicated thread forum.disruptorbeam.com/stt/discussion/13561/ads-suddenly-causing-game-to-crash should this happen again, thank you!
I just started getting a few brand new ads yesterday that either never finish and or just fon't give the reward for watching them. Below are just two examples of them. All of the rest have had a similar appearance. All except one did not play any sound.
[DCC] bebe
Privileged to be Admiral of the Great Fleet
Dilithium Causes Cancer, maxed Starbase level 134
Featuring photonic flee free holodecks and
All you can drink Neelix's Even Better Than Coffee Substitute!
Haven’t been gettin Ad rewards from the My Cafe ads. This has been happening for a while now. I’ve tried to wait it out, but I get the ad like 3 to 6x a day.
I'm having issues with ads for RAID: Shadow Legends. The ad network is Unity Ads. Everytime I watch one of these ads it won't count. I can still click on the 2x Rewards to try again but keep getting the same two ads for RAID. Other ads work.
Getting ads that crash stt again. Please stop them. Lots of them. May be coming from Facebook feeds, as this is the indication when I click the icon to report them as inappropriate/spam
Getting ads that crash stt again. Please stop them. Lots of them. May be coming from Facebook feeds, as this is the indication when I click the icon to report them as inappropriate/spam
I'm seeing this too. I've found that if I click the report ad button and then click the info icon and let it sit there for 20-30 seconds that it eventually goes through. They're definitely coming from Facebook though.
Getting ads that crash stt again. Please stop them. Lots of them. May be coming from Facebook feeds, as this is the indication when I click the icon to report them as inappropriate/spam
I'm seeing this too. I've found that if I click the report ad button and then click the info icon and let it sit there for 20-30 seconds that it eventually goes through. They're definitely coming from Facebook though.
This is working for me. Thanks, @Amphistaff . Several in my fleet are having the same issue, so I will pass this on.
OS: Android 8.1.0
Device: Motorola Z3 Play
Ad Network: Facebook
Getting ads that crash stt again. Please stop them. Lots of them. May be coming from Facebook feeds, as this is the indication when I click the icon to report them as inappropriate/spam
I'm seeing this too. I've found that if I click the report ad button and then click the info icon and let it sit there for 20-30 seconds that it eventually goes through. They're definitely coming from Facebook though.
Comments
This same ad also errored out on me like 5 times in a row today, when doing the free Dabo spin. On the 6th time, I got the extra spin without it even playing the ad.
Could you please continue the petty bickering? I find it most intriguing.
~ Data, ST:TNG "Haven"
Having this issue too.
Device: Motorola Z2 Force
OS: Android 8.0.0
STT Version: Not sure, but up to date as of 03/27/2019
If that information popped up, then it flashed too quickly. Unfortunately, I only know that it was one of the two-part ads.
Thank you, Shan. I am posting this to report that myself, a number of other people in my fleet, and others that I know in the game still aren’t receiving ads at all. If this is considered a cross post, then I will remove it. It’s happening primarily on Android & iOS to users in the US (like myself), as well as abroad. Both iOS and Android have both recently released security updates that target malicious or unscrupulous content providers, and I suspect some of your ad providers (especially the pharmaceutical ads and those that split into two 11 second segments) are triggering those alarms. As such, this is likely security matter pertaining to the practices of some advertisers, rather than an issue with iOS, Android, location, etc, especially if they use tracking cookie or cross-site collection data.
Thank you for those details.
Also in this boat. I've kinda always had such a problem on my kindle fire.
I could run ad after ad after ad without getting a reward. Using a different mission afterwards and run the ad, immediat rewards. no need to run multiple ads.
Lately i'm starting to see this pattern on my phone as wel. It's mostly limited to having to run 2 ads, but sometimes it just keeps offering a view ad optoin without getting any rewerds.
This includes restarting the entire game from scratch after the first few times, and then coming back in and making multiple further attempts.
I am also in Canada and getting ads crashing my Android phone. Starting post with my phone here so I can add screenshot then details to be added.
Device: OnePlus 6 (A6003 canadian version)
OS: Android 9 (Oxygen OS 9.0.4)
I MAY have a temporary workaround, only tested once so far. when tapping the triangle to see the source of the ads (facebook screenshot), I took a screenshot, backed back out to the ad and it was showing the final game ad screen. I was able to "x" from that screen and got my ad-warp completion.
I'm VERY worried about this for tomorrow, failing ad-warps on a Thursday before a faction event is BAD NEWS.
also, since this started I'm getting NOTHING but these facebook ads and no others at all. I tried reporting a bunch of them as "other" for reason (instead of offensive, etc), it just keeps cycling me through more facebook ads.
thanks.
After no issues with any ads since the feature was introduced, today I have issues with every ad. The sshot above is as far as it gets, it never finishes or backs out without me using the back button. When I do that the whole game exits. Seriously impairing my plans for today with shuttle boosts for the event.
Thank you for considering.
Device: Motorola Z3 Play
OS: Android 8.1.0
Country: USA
Same here, was fine yesterday but the game are freezes or resets when you try to play an ad.
I have a Moto G(6) running Android V9 in the UK.
I thought I had posted this earlier but it didn't for some reason.
Just adding to the list - numerous ads from m.facebook.com that are blank, then crash the app. No doubled rewards. I had success once with reporting the ad as inappropriate, and getting the reward, but all other times I report the ad it simply bumps me out of the ad double and forces me to try, try again.
To be on the safe side I would restart the app. I am unsure if the effect is immediate or not.
If this persists please continue to provide details in the dedicated thread below, specifically your device and the ad network. Thank you so much.
Again I would recommend to restart.
Please use the dedicated thread forum.disruptorbeam.com/stt/discussion/13561/ads-suddenly-causing-game-to-crash should this happen again, thank you!
Privileged to be Admiral of the Great Fleet
Dilithium Causes Cancer, maxed Starbase level 134
Featuring photonic flee free holodecks and
All you can drink Neelix's Even Better Than Coffee Substitute!
Am on iOS. Can’t post screenshots yet.
It doesn’t appear on Android though, so my temporary fix is to use my Android if I really want the ad bonus.
I'm seeing this too. I've found that if I click the report ad button and then click the info icon and let it sit there for 20-30 seconds that it eventually goes through. They're definitely coming from Facebook though.
This is working for me. Thanks, @Amphistaff . Several in my fleet are having the same issue, so I will pass this on.
OS: Android 8.1.0
Device: Motorola Z3 Play
Ad Network: Facebook
This worked for me as well... Thanks!