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Ads Issues/concerns? Post here!

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  • This morning, on my phone, I'm only getting Facebook ads.
    One ad just doesn't do anything, and never ends.
    Other ads crash the game at the end of the ad, but are also black-screen with only audio.
  • ShanShan ✭✭✭✭✭
    This morning, on my phone, I'm only getting Facebook ads.
    One ad just doesn't do anything, and never ends.
    Other ads crash the game at the end of the ad, but are also black-screen with only audio.

    Android or iOS?
  • ShanShan ✭✭✭✭✭
    re FB ads crashing:
    This has been fixed, again. Please restart the app.
    This should not have happened and the relevant team is investigating why it did.
  • Shan wrote: »
    This morning, on my phone, I'm only getting Facebook ads.
    One ad just doesn't do anything, and never ends.
    Other ads crash the game at the end of the ad, but are also black-screen with only audio.

    Android or iOS?

    Sorry, forgot to specify. I only play STT on Android. :smile:
  • ShanShan ✭✭✭✭✭
    Shan wrote: »
    This morning, on my phone, I'm only getting Facebook ads.
    One ad just doesn't do anything, and never ends.
    Other ads crash the game at the end of the ad, but are also black-screen with only audio.

    Android or iOS?

    Sorry, forgot to specify. I only play STT on Android. :smile:

    Thank you :)
    Please restart the app :)
  • In the last day or so there an ad which I get maybe a millisecond of, then black screen for 20 seconds. Its not a problem for me, because I consider ads a necessary evil at best, so It's nice to have nothing trying to grab my attention.
  • ChezzieChezzie
    edited April 2019
    The merge dragons ad keeps freezing the game. The ad plays through and when the x appears I can't click it or anything else (Not even the install button works) I have to force close the game and I get no credit for the ad ( chrons, spins etc). Sorry I can't click the flag to get details.

    Eta: I'm on android
  • EtienneEtienne ✭✭✭
    Chezzie wrote: »
    The merge dragons ad keeps freezing the game. The ad plays through and when the x appears I can't click it or anything else (Not even the install button works) I have to force close the game and I get no credit for the ad ( chrons, spins etc). Sorry I can't click the flag to get details.

    Eta: I'm on android

    I am having a problem with that too.... I am using Blue stacks simulator ...the ad plays but when you get to the end, you click on the "X" and nothing happens and I have to force close the game to get out. It's happened to me twice now :(
  • I have the same problem, Clicking on the X does nothing, have to close/reopen the game. Unity Network Ads, Android 9, game version 7.1.1.
  • ShanShan ✭✭✭✭✭
    For the last 3 reports, this is all about the same ad Merge Dragons?
  • No, mine was a different Unity Network ad. That said, this morning they seem to be working again. That is, I can close the ad after the video plays by clicking on the X.
  • FechoFecho ✭✭
    edited April 2019
    Hi @Shan
    How are you?
  • ShanShan ✭✭✭✭✭
    Fecho wrote: »
    Hi @Shan
    How are you?

    Hi ;)
    Doing good, how about yourself?

    I am hoping that we will get to the bottom of those ad issues soon!
  • evertime unity ads ask me about accept cookies and neither "accept" or "not accept" makes a different .. the following ad is not counting and i must see another one ... so i must see evertime 2 ads

  • ACEACE ✭✭✭
    Just sat through a whole ad only to have ad view limit error afterwards. :)
  • LeshyLeshy ✭✭✭
    edited April 2019
    Just wanted to say that ads suddenly returned for me this weekend, after about six weeks of not having them. Nothing changed, happened while I was abroad. They're still here now that I am back home, hope they're staying.
  • ShanShan ✭✭✭✭✭
    Leshy wrote: »
    Just wanted to say that ads suddenly returned for me this weekend, after about six weeks of not having them. Nothing changed, happened while I was abroad. They're still here now that I am back home, hope they're staying.

    Thank you for letting us know!
  • KatlaKatla ✭✭✭
    I cleared my STT cache yesterday and apparently lost the ability to get ads. I don't recall that happening before.
  • Getting a 2 part ad for Tahoe South, that will not load the second half. Not sure who the add providor is. I am on a Galaxy S7 updated with system update 29. Verizon is my Provider.
  • Ace_RimmerAce_Rimmer ✭✭✭
    I had to re-install the app yesterday on android. Since then I can't see any ads. The button flashes up for a millisecond on the dado wheel but doesn't appear anywhere else. Has this happened to anyone else?

    I thought it could be a wifi issue but I've tried on mobile data, the app doesn't require any permissions that I can tell.

    Help please!
  • ShanShan ✭✭✭✭✭
    Ace_Rimmer wrote: »
    I had to re-install the app yesterday on android. Since then I can't see any ads. The button flashes up for a millisecond on the dado wheel but doesn't appear anywhere else. Has this happened to anyone else?

    I thought it could be a wifi issue but I've tried on mobile data, the app doesn't require any permissions that I can tell.

    Help please!

    I am sorry this happened to you :(
    We are aware that this is an issue for some of our players but we have yet to find the source of the issue. The ads will eventually return, I am sorry for the inconvenience this is causing you.
  • Thanks for having this thread. I found it a few minutes ago after getting the Ad view Limit error pop up for the first time. A request has been submitted. I’ve had the white screen fail but not recently.

    I play on 2 devices, both iPads. A 2018 version and an Air 2. Both are on iOS 12.2 for over 1 week. Moving between them doesn’t appear to change anything. Same issues on both, or lack of issues even with different iOS versions.
  • For the last two weeks, I have been unable to utilize the Ad feature to get extra items (as I use this feature quite frequently). This is due to the relatively new ad that talks about “Staying at the Biltmore”. This ad perpetually stays on the screen. I’ve let it stay up for about 10 minutes and no “close” option ever appears. Please consider removing this ad or update it so it finally closes.

    Thank you!
  • Madman1Madman1 ✭✭✭
    Im having some issues with the My Cafe add. It runs through but the 2x reward or the actual run of the expedition/space battle doesn't happen. This has been happening for the last few days. It doesn't matter if you replay it or even if you try to install the app (nothing happens).

    Thanks.
  • eXo | das411eXo | das411 ✭✭✭✭✭
    Has anybody else been having MAJOR problems with ads for AAA, just in the last two days or so? The two i've seen make you choose either "follow your GPS" or "follow your instincts" and then to "travel to" the mountains or beach, but i've been getting "there was an error displaying the offer" messages and this is the first ad i've tried all day, so it's not a counter issue...anyone else having the same issue?
  • NEEDS FIXING! AAA ads we're working OK at first, but no longer work and close with error message. It starts, then says there is a problem and closes the add without giving credit. I would at least like STT to own the issue by giving viewing credit for any ad that crashes
  • ShanShan ✭✭✭✭✭
    We will look into this AAA ad.
  • DarixDarix ✭✭
    edited June 2019
    r1r0rnlz8fxp.png

    Have been having repeated issues with the ad above. Any time this ad pops up, the ad plays completely, but I never get anything. The button remains visible, but only plays the ad again with zero results. Can’t find anything to click on it other than the install and X.

    Most of the time, I can wait it out and the ad changes, so I just let it go and wait until a new ad cycles in. But the past few days I feel like I get the above ad about a third of the time.

    I get this only when playing on iOS.

    *seems to be the same issue as @Madman1
  • It's a scam. Watched over 10 ads in a row and Not 1 time i got my rewards! This is 5 minutes of event play time wasted!
  • ShanShan ✭✭✭✭✭
    It's a scam. Watched over 10 ads in a row and Not 1 time i got my rewards! This is 5 minutes of event play time wasted!

    Could you please give relevant details so this can possibly be acted upon?
    What ad? What network? Please provide a screenshot if you can and details about your device, thank you!
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