@eXo | Frank and others, DB gave you a free 6th Data as compensation, right? @Shan this is the exact same mistake DB made with Mirror Picard! Why wasn't the lesson learned back then, and CS provided the ability to give any player who got a 6th Data 49,450 honor immediately? It shouldn't be that hard to do this!
Player: Thank you for the compensation, but I already have Data FF due to (insert reason.) Please see my screenshot attached showing the duplicate Data.
DB CS: We're sorry for the inconvenience. Please accept 49,450 honor on our behalf and airlock your duplicate Data at your convenience. LLAP!
Player: (Walks away happy, wallet still open for next event.)
No Pitchforks, No CS escalation, No PMs to Shan or JazzRiker.
The current DB CS rulebook makes the airlines and cable companies look easy to do business with.
They gave Data to the first place player, despite saying they would give him 50,000 honor. They ended up giving him 68,000 honor...and a free Data.
They gave second place a free Data, after he had used a DYS. His ticket to CS to get the transaction resolved in a logical manner is still ongoing.
They gave third place a free Data, after she had used a DYS. Her ticket to CS also bounced around - and she was denied the honor (49,450) or a cite. Her third request, which was also initially denied, was eventually approved - which was a refund with Apple for $25. So, they removed the Data, all the items, the bonus DIL - and then sent a letter to Apple indicating that they authorize the $25 refund to the customer. This process takes up to 10 business days. She still hasn't seen the money.
They gave 13th place (me) a free Data - whom I accepted but filed a ticket for different compensation/refund of resources and money used to rank in a broken event where previously purchased bonus crew were worthless. That ticket was requested to be escalated and then specifically asked to not give me a form response - in which they did not escalate and gave me a form response. I again restated my position and asked them to further meet me in the middle or just simply give me an explanation - not a form response - and you guessed it, I got another form response. So, I quit. I replied that I had uninstalled and walked away from this game and DB.
Then I got a supervisor.
The ticket is still on hold.
I'm not responding to the ticket any longer - I told them I uninstalled. They are free to do whatever they want. If they really wanted me as a customer, if they really valued me and my money, they would have worked with me a week ago. I'm not a animal at Sea World, I don't jump through hoops. I'm a customer. If something is wrong and broken, I expect it to be fixed and remedied. If it isn't, then I will simply move on to another vendor or provider, which I have.
Plain and Simple, at the very least There should be further Compensation for those that placed above 1000 threshold an additional Legendary Citation or a Legendary of Choice...@Shan@JazzRiker
Now that, is just a ridiculous expectation.
Some of us invested way more Time, Chronitons, Dilithium, and $$ than most.
I dedicated my life so my Expectations to have a 18oz. Ribeyes for dinner once a week happens.
I dedicated my life to have Heat and Air to my specifications in a Pleasant Abode in my Retirement years.
Expectations are only Limited to those who Choose to allow them to be Limited.
So Yes, My Expectations are Ridiculously High but if they don't come, I'm Gracious enough to accept what is Dealt.
Odd capitalization of the sentences.
I never payed attention in English class, I payed attention to Mentors that got me where I am today....ODDLY. :-)
The game just lost Frank AND SilverRose in the space of 1 weekend?!? 😔
I think I'm going to have to 'consider my position' now. If the big guns are getting treated like this, what hope for us smaller guys?
It helps that we sit on the same couch and complain about these things together.
Also for my complaining about throwing Macbook Pros into the river, folks don't realize that she's spent twice what I have.
Our household has a very, very ridiculous spend on this game. Our household also has a very bad time with CS. Our household can take our money elsewhere happily.
Lol had no idea.
I've been on this forum since the game went live, started posting a while after but never realized. Congrats. This makes me feel better about the game.
No matter what, everything that has happened here has been worth it.
Love is priceless.
Just unbelievable. Frank and Silver leaving because some complete idiot in “customer service” doesn’t realize that whatever is put in an account be it 12 Data’s, Honor or certificates costs them nothing. The pixel is already created, it has no value outside the realm of the game therefore any actual value is perceived. Yes there are salaries for those involved behind the scenes but no one is having to go to a shelf and remove inventory. Crew are made once, everything after that costs nothing.
The fact that CS is actually and this has happened to me removing things from an account is beyond mind boggling. I have to take this back as it isn’t fair we screwed up and gave you more. More of what exactly, pixels in a game unusable anywhere else in the entire universe. Copies of crew that some knuckleheads in marketing think are worth $10, $25, $100 a shot with a smattering of unicorn crap for good measure.
Things like used cars etc. are worth only what someone will pay but they also are usable everywhere and can be given away, sold or traded. Imaginary characters in a mobile game aren’t even close to having real value. The only solution to the ever growing gaffes from Debacle Beam is to quit spending money period. The only pain that will pull the heads of those at the top of the food chain in this company out of their behinds is to lose money, fast and without mercy. If it goes belly up then so be it. I for one will be sad to not have it around but something drastic has to happen to make these clowns realize pissing on customers regardless of what they spend is not a way to get into or stay in business. Arrogance and greed are just too rampant and a stand needs to be made and it needs to stick.
Anyone who spends money on this is just empowering the continued status quo. It may not have happened to you but it happened to someone else so stick together as real customers and demand actual real change and actual real value by voting with the only card players have, their money. Do not give another dime until steps are in place to fix these messes, CS is revamped to actually respond without canned answers and all customers are treated like the gold they are. As far as compensation goes, because the mistakes continue to occur, what is offered isn’t enough. This go around it needs to hurt, something like 2 legendaries of a players choice, 14 free Dabo spins, 20 crew slots, 30 premium portal pulls kind of hurt. Greedy, perhaps but pales in comparison to the greed we have all dealt with from this company. This would cost them nothing but would show some damn remorse for a change for treating customers like crap.
I have never dealt with a company who goes out of their way to try and get rid of customers like this one. Someone high in the palace needs to address the entire base as to what they are going to do to repair the relationship with the ones who pay the bills, US. Im not going to hold my breath though, I think the arrogance is just too much for anyone with any real clout to care.
I'm sorry that Frank and Silver-Rose are being treated so poorly. They are like household names in this game. Even if we've never chatted (I'm not chatty) and are never likely to meet, I still have this image of a slightly mad, insanely wealthy pair of gamers in love, making this game feel more like a community than a game.
One day these servers will go quiet, and I'll miss all the timelines players. More than I'll miss the pixels on a screen, that's for sure!
I remember when Silver-Rose did thousands of pulls to see if the portal had been properly updated, that was back in October 2017? I remember being astonished that someone would spend so much money proving a company wrong, and slightly awed at their persistence.
And it took that to get the job done. I hope you got re-imbursed then as now Silver-Rose.
i think it was many many weeks before CS offered any kind of recompense for the Musketeer Laforge DeBacle. and even then, she didn't get her money back. Also ... DB CS screwed that one script up too. they sent out 5 copies to someone who only pulled 1 pack, and 1 copy to SR (initially), then several sorry messages later.
I cannot get over how stupid you have to be as a company to let bad CS drive away some of your biggest customers. You don’t tell someone who spends so much on your product “tough luck” or whatever copy paste response is more fitting. You tell them “Hey, we see you spend a lot on our game and are very grateful for that. If you have any issue, please contact support via this special contact address which is only for VIP level 14 times x”, like (for example) airlines do with their highest levels of frequent flyers.
I cannot get over how stupid you have to be as a company to let bad CS drive away some of your biggest customers. You don’t tell someone who spends so much on your product “tough luck” or whatever copy paste response is more fitting. You tell them “Hey, we see you spend a lot on our game and are very grateful for that. If you have any issue, please contact support via this special contact address which is only for VIP level 14 times x”, like (for example) airlines do with their highest levels of frequent flyers.
Founding ADM - PoF family of fleets (POF, POF2 & POF3) - Dear TP: Non sequitur. Your facts are uncoordinated.
“Hey, we see you spend a lot on our game and are very grateful for that. If you have any issue, please contact support via this special contact address which is only for VIP level 14 times x”, like (for example) airlines do with their highest levels of frequent flyers.
Lord no don't say something like that! Theyll ignore the customer service issue and implement early boarding event access to diamond customers and sky miles members!
My 8-Point STT Strategy:
1. Voyage.
2. Have fun. If something isn't fun, don't do it.
3. Only pursue characters I care about.
4. Contribute to the fleet.
5. No more spending beyond monthly cards.
6. Have fun.
7. Voyage.
8. Have fun!
Comments
@Shan this is the exact same mistake DB made with Mirror Picard! Why wasn't the lesson learned back then, and CS provided the ability to give any player who got a 6th Data 49,450 honor immediately? It shouldn't be that hard to do this!
Player: Thank you for the compensation, but I already have Data FF due to (insert reason.) Please see my screenshot attached showing the duplicate Data.
DB CS: We're sorry for the inconvenience. Please accept 49,450 honor on our behalf and airlock your duplicate Data at your convenience. LLAP!
Player: (Walks away happy, wallet still open for next event.)
No Pitchforks, No CS escalation, No PMs to Shan or JazzRiker.
The current DB CS rulebook makes the airlines and cable companies look easy to do business with.
They gave second place a free Data, after he had used a DYS. His ticket to CS to get the transaction resolved in a logical manner is still ongoing.
They gave third place a free Data, after she had used a DYS. Her ticket to CS also bounced around - and she was denied the honor (49,450) or a cite. Her third request, which was also initially denied, was eventually approved - which was a refund with Apple for $25. So, they removed the Data, all the items, the bonus DIL - and then sent a letter to Apple indicating that they authorize the $25 refund to the customer. This process takes up to 10 business days. She still hasn't seen the money.
They gave 13th place (me) a free Data - whom I accepted but filed a ticket for different compensation/refund of resources and money used to rank in a broken event where previously purchased bonus crew were worthless. That ticket was requested to be escalated and then specifically asked to not give me a form response - in which they did not escalate and gave me a form response. I again restated my position and asked them to further meet me in the middle or just simply give me an explanation - not a form response - and you guessed it, I got another form response. So, I quit. I replied that I had uninstalled and walked away from this game and DB.
Then I got a supervisor.
The ticket is still on hold.
I'm not responding to the ticket any longer - I told them I uninstalled. They are free to do whatever they want. If they really wanted me as a customer, if they really valued me and my money, they would have worked with me a week ago. I'm not a animal at Sea World, I don't jump through hoops. I'm a customer. If something is wrong and broken, I expect it to be fixed and remedied. If it isn't, then I will simply move on to another vendor or provider, which I have.
I never payed attention in English class, I payed attention to Mentors that got me where I am today....ODDLY. :-)
The game just lost Frank AND SilverRose in the space of 1 weekend?!? 😔
I think I'm going to have to 'consider my position' now. If the big guns are getting treated like this, what hope for us smaller guys?
It helps that we sit on the same couch and complain about these things together.
Also for my complaining about throwing Macbook Pros into the river, folks don't realize that she's spent twice what I have.
Our household has a very, very ridiculous spend on this game. Our household also has a very bad time with CS. Our household can take our money elsewhere happily.
Proud Former Officer of The Gluten Empire
Retired 12-14-20. So long, and thanks for all the cat pics!
Legit ? Met / coupled from playing this game ?
Really? You haven't been following their saga? They are like the "Luke and Laura" of STT! Please don't ask why I know that reference.
But yes, we brush our teeth in the same bathroom.
Truly the final frontier.
PM for details.
So long and thanks for all the fish.
I understand they spend most of that time reenacting this scene from Discovery.
Could you please continue the petty bickering? I find it most intriguing.
~ Data, ST:TNG "Haven"
So... you spent so much on STT you're living in a car and grooming in a gas station bathroom?
We prefer to say we aren't bound by the normal confines of bricks and having a "legal mailing address".
Proud Former Officer of The Gluten Empire
Retired 12-14-20. So long, and thanks for all the cat pics!
I've been on this forum since the game went live, started posting a while after but never realized. Congrats. This makes me feel better about the game.
No matter what, everything that has happened here has been worth it.
Love is priceless.
Admit it now, how many people were channeling their inner Tina just now?
Went with Haddaway here, but I like yours better.
Hahaha I went with Haddaway too and then thought of Chris Kattan and Will Ferrell skit from SNL.
On topic.
Proud Former Officer of The Gluten Empire
Retired 12-14-20. So long, and thanks for all the cat pics!
The fact that CS is actually and this has happened to me removing things from an account is beyond mind boggling. I have to take this back as it isn’t fair we screwed up and gave you more. More of what exactly, pixels in a game unusable anywhere else in the entire universe. Copies of crew that some knuckleheads in marketing think are worth $10, $25, $100 a shot with a smattering of unicorn crap for good measure.
Things like used cars etc. are worth only what someone will pay but they also are usable everywhere and can be given away, sold or traded. Imaginary characters in a mobile game aren’t even close to having real value. The only solution to the ever growing gaffes from Debacle Beam is to quit spending money period. The only pain that will pull the heads of those at the top of the food chain in this company out of their behinds is to lose money, fast and without mercy. If it goes belly up then so be it. I for one will be sad to not have it around but something drastic has to happen to make these clowns realize pissing on customers regardless of what they spend is not a way to get into or stay in business. Arrogance and greed are just too rampant and a stand needs to be made and it needs to stick.
Anyone who spends money on this is just empowering the continued status quo. It may not have happened to you but it happened to someone else so stick together as real customers and demand actual real change and actual real value by voting with the only card players have, their money. Do not give another dime until steps are in place to fix these messes, CS is revamped to actually respond without canned answers and all customers are treated like the gold they are. As far as compensation goes, because the mistakes continue to occur, what is offered isn’t enough. This go around it needs to hurt, something like 2 legendaries of a players choice, 14 free Dabo spins, 20 crew slots, 30 premium portal pulls kind of hurt. Greedy, perhaps but pales in comparison to the greed we have all dealt with from this company. This would cost them nothing but would show some damn remorse for a change for treating customers like crap.
I have never dealt with a company who goes out of their way to try and get rid of customers like this one. Someone high in the palace needs to address the entire base as to what they are going to do to repair the relationship with the ones who pay the bills, US. Im not going to hold my breath though, I think the arrogance is just too much for anyone with any real clout to care.
One day these servers will go quiet, and I'll miss all the timelines players. More than I'll miss the pixels on a screen, that's for sure!
Check out our website to find out more:
https://wiki.tenforwardloungers.com/
And it took that to get the job done. I hope you got re-imbursed then as now Silver-Rose.
Check out our website to find out more:
https://wiki.tenforwardloungers.com/
Second Star to the Right - Join Today!
DB don't hurt me, no more...
PM for details.
So long and thanks for all the fish.
Lord no don't say something like that! Theyll ignore the customer service issue and implement early boarding event access to diamond customers and sky miles members!
1. Voyage.
2. Have fun. If something isn't fun, don't do it.
3. Only pursue characters I care about.
4. Contribute to the fleet.
5. No more spending beyond monthly cards.
6. Have fun.
7. Voyage.
8. Have fun!