Can you please provide the number of players that you guys have identified that need corrective action? I would also like to know what percent that is of the playing populus. I assume DB has no objection to supplying us with those metrics, right?
Giving specific metrics is not something that we will do.
As said in the in-game mail and on these forums, it was a small number of players.
Can you please provide the number of players that you guys have identified that need corrective action? I would also like to know what percent that is of the playing populus. I assume DB has no objection to supplying us with those metrics, right?
Giving specific metrics is not something that we will do.
As said in the in-game mail and on these forums, it was a small number of players.
I find it funny in 2 days three major problems happen in the game and DB thinks it's okay to hide the truth from it's players.
OK, they screwed up.
What truth are they hiding? What are they lying about? I’m not trying to be an apologist, because God knows they do enough things that tick me off, but I’m just being realistic.
Player statistics is not something any game will provide because that is confidential proprietary corporate information that could benefit their competitors
Can you please provide the number of players that you guys have identified that need corrective action? I would also like to know what percent that is of the playing populus. I assume DB has no objection to supplying us with those metrics, right?
Giving specific metrics is not something that we will do.
For the same reason I’ve missed out on free 5*s from their other screwed up packs? Because I didn’t buy the pack before it was pulled so they could fix and repost it.
In that case the 5* was a fix., they would have lost out if there was no chance for a 5*.
Players did not get a refund of the original dil.
In this case players get a refund of the original 650 dil, and an extra 350, plus VIP dil.
I find it funny in 2 days three major problems happen in the game and DB thinks it's okay to hide the truth from it's players.
Player statistics is not something any game will provide because that is confidential proprietary corporate information that could benefit their competitors
I find it funny in 2 days three major problems happen in the game and DB thinks it's okay to hide the truth from it's players.
Player statistics is not something any game will provide because that is confidential proprietary corporate information that could benefit their competitors
I find it funny in 2 days three major problems happen in the game and DB thinks it's okay to hide the truth from it's players.
Player statistics is not something any game will provide because that is confidential proprietary corporate information that could benefit their competitors
Raw number of involved players would suffice.
What would you gain by having this information?
A better understanding of just how many players this effects. An event 5* gets mailed out, we know it goes to everyone. When there is a pack spitting out free dil, the effected player base is unknown.
For the same reason I’ve missed out on free 5*s from their other screwed up packs? Because I didn’t buy the pack before it was pulled so they could fix and repost it.
In that case the 5* was a fix., they would have lost out if there was no chance for a 5*.
Players did not get a refund of the original dil.
In this case players get a refund of the original 650 dil, and an extra 350, plus VIP dil.
There was no chance for one specific 5. You still got one of the other 2 5’s or one of the 3 4’s in each pack. I mean the “fairest” thing in both cases would to refund and take back to the point you were before pulling from either pack, but it sometimes seems like they do it the way they have to encourage folks to jump on a pack just in case there’s a mistake
I find it funny in 2 days three major problems happen in the game and DB thinks it's okay to hide the truth from it's players.
Player statistics is not something any game will provide because that is confidential proprietary corporate information that could benefit their competitors
Raw number of involved players would suffice.
What would you gain by having this information?
A better understanding of just how many players this effects. An event 5* gets mailed out, we know it goes to everyone. When there is a pack spitting out free dil, the effected player base is unknown.
I'm still not sure what one would do with that information. Like, if it were 50 or 500 or 5,000 people, what would be the difference from the perspective of someone who had not pulled from the bugged pack? What would someone do differently under each scenario?
I find it funny in 2 days three major problems happen in the game and DB thinks it's okay to hide the truth from it's players.
Player statistics is not something any game will provide because that is confidential proprietary corporate information that could benefit their competitors
For the same reason I’ve missed out on free 5*s from their other screwed up packs? Because I didn’t buy the pack before it was pulled so they could fix and repost it.
In that case the 5* was a fix., they would have lost out if there was no chance for a 5*.
Players did not get a refund of the original dil.
In this case players get a refund of the original 650 dil, and an extra 350, plus VIP dil.
There was no chance for one specific 5. You still got one of the other 2 5’s or one of the 3 4’s in each pack.
So, then you'd be cool when they advertise a portal update but only put in 6 of 8..10 or 12 of the listed characters because your still have the chance at the 6 ? Am I understanding correctly ?
I guess I just have higher standards then that.
Not good enough.
350d, would be a very small token to give out as a universal oppsy, please don't hate us.
They (the 1 pull 350 gain'ers) really are at the bottom of my list of this.. no fault of theirs.
But it's simply not fair that because they hit it at 12:05 they gain 350 Dilithium and 500vip
And if I hit it now, I get the only double of a super rare in the pack for a whooping 200 honor.
Its my same objection to when they put up then pulled down the Amanda 10 pack during the Vulcan mega.. those players got an unfair advantage that they could have corrected by putting that pack up again.
Clearly no one in their right mind is suggesting to put the bugged pack up.. but to make the community closer to whole due to this "error"
(Which.. can be nothing less then sabotage by a disgruntled in my opinion, it's too specific an error to be opps.. put in shran instead of shakur whatcha gonna do.. there both blue.. this hit on the exact worst possible way, too specific to be opps)
And that's not even looking at I'll gotten gains of speed ups..
How many chronitons and posts do you think could be had by hitting that button 1000 time then speeding up Klingon shuttles ?
Parts & chronitons..
The are so many intangibles that can't be undone without a server rollback.
They aren't going to do a server roll back..
They may not even tell us what's going to happen to vip levels or vip Dilithium gains.
Are they going to put people in to negative Dilithium ? Say it's.. 3000 negative..
How many people are going to stick around 2 months with a monthly card to pay it off ?
Who's gonna pay 65 bucks to get out of the hole ?
I know we need to give them time
But they're going to need to give us answers on this one.. no addressing the team tomorrow and review it internally..
We need to know how this happened
We need to know specifically what they will do to prevent it from happening again and receive should get compensated..
There should be something beyond
"The portal was bugged.. opps" in an in game mail.
For the same reason I’ve missed out on free 5*s from their other screwed up packs? Because I didn’t buy the pack before it was pulled so they could fix and repost it.
In that case the 5* was a fix., they would have lost out if there was no chance for a 5*.
Players did not get a refund of the original dil.
In this case players get a refund of the original 650 dil, and an extra 350, plus VIP dil.
There was no chance for one specific 5. You still got one of the other 2 5’s or one of the 3 4’s in each pack.
So, then you'd be cool when they advertise a portal update but only put in 6 of 8..10 or 12 of the listed characters because your still have the chance at the 6 ? Am I understanding correctly ?
No, that’s not what I said at all not even in the slightest.
350d, would be a very small token to give out as a universal oppsy, please don't hate us.
Sure and if they want to do that that’s great, but if they sent it out as universal then the folks already got 350 would be getting 700 and there would be screaming from the roof tops. They’d need to send it out only to people who didn’t buy the pack at all.
This has certainly been an entertaining read. I was as flabbergasted as the next person when I heard about the issue ~6hrs ago. Then I went ahead with my day, while DB went ahead with theirs, because what else could I do?
For those that don't trust that DB will adequately rectify the ill-gotten-gains and want proof... you are not going to get it - unless you have programming skills and get hired by DB so you can see behind the curtain. There is simply no way they will, or frankly even CAN, share that information. "Of course they can" you say? Really? In what form would you like to see it? Perhaps a spreadsheet with several million log entries for all the activity that every user performed during the 2-3 hours between the pack going up and the first reports of Dil being removed from accounts? Not going to happen. And would you even trust the spreadsheet to be accurate? I'm guessing you wouldn't.
As always, if you truly feel harmed by this incident, submit a ticket and see what happens. Otherwise, please resume your normal everyday lives.
Ah, that old familiar location... How I’ve missed you. lol
“A committee is a cul-de-sac, down which good ideas are lured and quietly strangled.” —Mark TwainMEMBER: [BoB] Barrel of Bloodwine... We are recruiting and putting the “curv” in scurvy! Best Event Finish: #3 Honor Debt: Inconceivable...Honor Bank Account: Slowly building...
The portals are released the same time every Tuesday somewhere around 9:00am PST, so everyone had a fair shot at the portal... the bugs that have happened have been closed within a half an hour for the other previous bugs... so there really isn’t a reason to give out a blanket bonus... if you took a chance and got a portal, you get comped for the bug, if not... you don’t have to deal with it, and you don’t get anything...
Come join our fleet! We're a great social group that helps each other. You play the way you want to, participate as much as you want and if you want to be competitive, you can be! Check out our fleet ad. Run, don't walk, to Quark's Holosuite!
Immortalized: 140 x 5*, 221 x 4*, 74 x 3*, 47 x 2*, 27 x 1*
The portals are released the same time every Tuesday somewhere around 9:00am PST, so everyone had a fair shot at the portal... the bugs that have happened have been closed within a half an hour for the other previous bugs... so there really isn’t a reason to give out a blanket bonus... if you took a chance and got a portal, you get comped for the bug, if not... you don’t have to deal with it, and you don’t get anything...
You're right, I'm always up at 2am on a Wednesday morning stalking the portal on a mobile app......... 🙄
You're right, I'm always up at 2am on a Wednesday morning stalking the portal on a mobile app......... 🙄
Same goes for server reset, gauntlet ends, and event ends... it’s unfortunate that you are not in a favorable time zone, but doesn’t change the fact that it is consistent and that they will only comp you if you have actually purchased the bugged packs...
Come join our fleet! We're a great social group that helps each other. You play the way you want to, participate as much as you want and if you want to be competitive, you can be! Check out our fleet ad. Run, don't walk, to Quark's Holosuite!
Immortalized: 140 x 5*, 221 x 4*, 74 x 3*, 47 x 2*, 27 x 1*
For the apologists out there....we wanted to know how they we're resolving the different scenarios of "repossessing the ill gotten gains". Something along the lines of...1-Dil in the player's inventory has been confiscated. 2-Dil received due to VIP bonuses is taken back. 3-vip levels gained have been rolled back. 4-crew purchased with Dil from the big have been removed. 5-honor gained from airlock said crew has been removed. 6-Purchases from honor Hall as a result are removed. 7-Any Speed ups done are undone. 8-starbase speedups from Dil gained from the bug are rolled back. 9-## stuff I haven't thought of while typing this.
Finally their assurance that this has been done for 100% of the people involved. And I'm STILL taking their word for it.
Its a bug/error, its not meant to happen... so they’re not going to equalize your chances of exploiting a bug... they have already removed excess dil gained through the portal directly and will probably remove the VIP dil as well... once that happens, you will be in no better or worse relative position as the other players...
Come join our fleet! We're a great social group that helps each other. You play the way you want to, participate as much as you want and if you want to be competitive, you can be! Check out our fleet ad. Run, don't walk, to Quark's Holosuite!
Immortalized: 140 x 5*, 221 x 4*, 74 x 3*, 47 x 2*, 27 x 1*
For the apologists out there....we wanted to know how they we're resolving the different scenarios of "repossessing the ill gotten gains". Something along the lines of...1-Dil in the player's inventory has been confiscated. 2-Dil received due to VIP bonuses is taken back. 3-vip levels gained have been rolled back. 4-crew purchased with Dil from the big have been removed. 5-honor gained from airlock said crew has been removed. 6-Purchases from honor Hall as a result are removed. 7-Any Speed ups done are undone. 8-starbase speedups from Dil gained from the bug are rolled back. 9-## stuff I haven't thought of while typing this.
Finally their assurance that this has been done for 100% of the people involved. And I'm STILL taking their word for it.
How can you possibly expect things like speedups to be removed? What about gauntlet refreshes? You can't undo some of this, it's ridiculous.
For the apologists out there....we wanted to know how they we're resolving the different scenarios of "repossessing the ill gotten gains". Something along the lines of...1-Dil in the player's inventory has been confiscated. 2-Dil received due to VIP bonuses is taken back. 3-vip levels gained have been rolled back. 4-crew purchased with Dil from the big have been removed. 5-honor gained from airlock said crew has been removed. 6-Purchases from honor Hall as a result are removed. 7-Any Speed ups done are undone. 8-starbase speedups from Dil gained from the bug are rolled back. 9-## stuff I haven't thought of while typing this.
Finally their assurance that this has been done for 100% of the people involved. And I'm STILL taking their word for it.
How can you possibly expect things like speedups to be removed? What about gauntlet refreshes? You can't undo some of this, it's ridiculous.
Not all of it, no, but this just underscores the scale. They should at the very least guarantee that points 1, 2, 3, 4, and 5 are removed for ALL affected players.
It's understood that they can't tell us how many were affected. But once they get done with the rolebacks, they should guarantee that this has been fixed for all the people who have gotten 10s of 1000s of dollars worth of advantage.
Immortalized: 465
Tour of duty: January 2016 to present.
Shut up Wesley.
For the apologists out there....we wanted to know how they we're resolving the different scenarios of "repossessing the ill gotten gains". Something along the lines of...1-Dil in the player's inventory has been confiscated. 2-Dil received due to VIP bonuses is taken back. 3-vip levels gained have been rolled back. 4-crew purchased with Dil from the big have been removed. 5-honor gained from airlock said crew has been removed. 6-Purchases from honor Hall as a result are removed. 7-Any Speed ups done are undone. 8-starbase speedups from Dil gained from the bug are rolled back. 9-## stuff I haven't thought of while typing this.
Finally their assurance that this has been done for 100% of the people involved. And I'm STILL taking their word for it.
How can you possibly expect things like speedups to be removed? What about gauntlet refreshes? You can't undo some of this, it's ridiculous.
Then their proposed solution isn't acceptable. That's the whole point.
For the apologists out there....we wanted to know how they we're resolving the different scenarios of "repossessing the ill gotten gains". Something along the lines of...1-Dil in the player's inventory has been confiscated. 2-Dil received due to VIP bonuses is taken back. 3-vip levels gained have been rolled back. 4-crew purchased with Dil from the big have been removed. 5-honor gained from airlock said crew has been removed. 6-Purchases from honor Hall as a result are removed. 7-Any Speed ups done are undone. 8-starbase speedups from Dil gained from the bug are rolled back. 9-## stuff I haven't thought of while typing this.
Finally their assurance that this has been done for 100% of the people involved. And I'm STILL taking their word for it.
How can you possibly expect things like speedups to be removed? What about gauntlet refreshes? You can't undo some of this, it's ridiculous.
Then their proposed solution isn't acceptable. That's the whole point.
Sometimes you can't undo damage that's been done, it's just not possible to reverse it. In which case you say, sorry we made a huge mistake and we fixed what we could but we can't undo everything and you have to live with that.
Comments
Giving specific metrics is not something that we will do.
As said in the in-game mail and on these forums, it was a small number of players.
I see. Well then, thanks.
I'm done.
OK, they screwed up.
What truth are they hiding? What are they lying about? I’m not trying to be an apologist, because God knows they do enough things that tick me off, but I’m just being realistic.
Player statistics is not something any game will provide because that is confidential proprietary corporate information that could benefit their competitors
Any specific reason?
In that case the 5* was a fix., they would have lost out if there was no chance for a 5*.
Players did not get a refund of the original dil.
In this case players get a refund of the original 650 dil, and an extra 350, plus VIP dil.
Raw number of involved players would suffice.
Because this is your personal choice/circumstance and not DB´s "fault". That is why.
What would you gain by having this information?
A better understanding of just how many players this effects. An event 5* gets mailed out, we know it goes to everyone. When there is a pack spitting out free dil, the effected player base is unknown.
There was no chance for one specific 5. You still got one of the other 2 5’s or one of the 3 4’s in each pack. I mean the “fairest” thing in both cases would to refund and take back to the point you were before pulling from either pack, but it sometimes seems like they do it the way they have to encourage folks to jump on a pack just in case there’s a mistake
I'm still not sure what one would do with that information. Like, if it were 50 or 500 or 5,000 people, what would be the difference from the perspective of someone who had not pulled from the bugged pack? What would someone do differently under each scenario?
Scale of the problem.
So, then you'd be cool when they advertise a portal update but only put in 6 of 8..10 or 12 of the listed characters because your still have the chance at the 6 ? Am I understanding correctly ?
I guess I just have higher standards then that.
Not good enough.
350d, would be a very small token to give out as a universal oppsy, please don't hate us.
They (the 1 pull 350 gain'ers) really are at the bottom of my list of this.. no fault of theirs.
But it's simply not fair that because they hit it at 12:05 they gain 350 Dilithium and 500vip
And if I hit it now, I get the only double of a super rare in the pack for a whooping 200 honor.
Its my same objection to when they put up then pulled down the Amanda 10 pack during the Vulcan mega.. those players got an unfair advantage that they could have corrected by putting that pack up again.
Clearly no one in their right mind is suggesting to put the bugged pack up.. but to make the community closer to whole due to this "error"
(Which.. can be nothing less then sabotage by a disgruntled in my opinion, it's too specific an error to be opps.. put in shran instead of shakur whatcha gonna do.. there both blue.. this hit on the exact worst possible way, too specific to be opps)
And that's not even looking at I'll gotten gains of speed ups..
How many chronitons and posts do you think could be had by hitting that button 1000 time then speeding up Klingon shuttles ?
Parts & chronitons..
The are so many intangibles that can't be undone without a server rollback.
They aren't going to do a server roll back..
They may not even tell us what's going to happen to vip levels or vip Dilithium gains.
Are they going to put people in to negative Dilithium ? Say it's.. 3000 negative..
How many people are going to stick around 2 months with a monthly card to pay it off ?
Who's gonna pay 65 bucks to get out of the hole ?
I know we need to give them time
But they're going to need to give us answers on this one.. no addressing the team tomorrow and review it internally..
We need to know how this happened
We need to know specifically what they will do to prevent it from happening again and receive should get compensated..
There should be something beyond
"The portal was bugged.. opps" in an in game mail.
The intangibles make this huge alone.
No, that’s not what I said at all not even in the slightest.
Sure and if they want to do that that’s great, but if they sent it out as universal then the folks already got 350 would be getting 700 and there would be screaming from the roof tops. They’d need to send it out only to people who didn’t buy the pack at all.
(I thought that was implied, but I definately was not specifc.)
Yeah.. 350 for those who didn't pull and honesty a universal something for everyone ..
Honor... Citation.. Kira..
Something.
Too many intangibles to be shrugged off and day opps.
For those that don't trust that DB will adequately rectify the ill-gotten-gains and want proof... you are not going to get it - unless you have programming skills and get hired by DB so you can see behind the curtain. There is simply no way they will, or frankly even CAN, share that information. "Of course they can" you say? Really? In what form would you like to see it? Perhaps a spreadsheet with several million log entries for all the activity that every user performed during the 2-3 hours between the pack going up and the first reports of Dil being removed from accounts? Not going to happen. And would you even trust the spreadsheet to be accurate? I'm guessing you wouldn't.
As always, if you truly feel harmed by this incident, submit a ticket and see what happens. Otherwise, please resume your normal everyday lives.
Immortalized: 140 x 5*, 221 x 4*, 74 x 3*, 47 x 2*, 27 x 1*
You're right, I'm always up at 2am on a Wednesday morning stalking the portal on a mobile app......... 🙄
Same goes for server reset, gauntlet ends, and event ends... it’s unfortunate that you are not in a favorable time zone, but doesn’t change the fact that it is consistent and that they will only comp you if you have actually purchased the bugged packs...
Immortalized: 140 x 5*, 221 x 4*, 74 x 3*, 47 x 2*, 27 x 1*
I know of cases where 100+ packs were bought while the exploit was up. This is a whole different ball game.
Finally their assurance that this has been done for 100% of the people involved. And I'm STILL taking their word for it.
Immortalized: 140 x 5*, 221 x 4*, 74 x 3*, 47 x 2*, 27 x 1*
How can you possibly expect things like speedups to be removed? What about gauntlet refreshes? You can't undo some of this, it's ridiculous.
This is twice this week that I've seen fireworks (I'm Canadian).
Good times.
Not all of it, no, but this just underscores the scale. They should at the very least guarantee that points 1, 2, 3, 4, and 5 are removed for ALL affected players.
It's understood that they can't tell us how many were affected. But once they get done with the rolebacks, they should guarantee that this has been fixed for all the people who have gotten 10s of 1000s of dollars worth of advantage.
Tour of duty: January 2016 to present.
Shut up Wesley.
Then their proposed solution isn't acceptable. That's the whole point.
Sometimes you can't undo damage that's been done, it's just not possible to reverse it. In which case you say, sorry we made a huge mistake and we fixed what we could but we can't undo everything and you have to live with that.
Be realistic.