Example 2:
Erin makes 5 pulls using the Rare (1x). She gets 1 4-Star Apology Pack
Erin makes 1 pull using the Super Rare (10x). She still gets 1 4-Star Apology Pack.
Example 3:
Erin makes 1 pull using the Rare (1x), and 5 using the Super Rare (10x). She now gets 6 4-Star Apology Packs.
Example 4:
Erin smashes her head into a desk repeatedly because there are lots of numbers. She gets a headache.
Hosun Lee Civilian, Brand and Marketing Ex-Disruptor Beam
It's possible the original post stated things incorrectly. I guess it's pointless to continue to debate it now. As has been said, we shall find out for sure tomorrow, exactly what was meant. All we can do for the moment is wait.
I hope Erin comes back to clarify prior to then.
EDIT: Scratch that. Black Pebble did. I guess because Erin has a headache ...
I wonder how much honor these packs will cost...?? If it’s a single pull pack surely they won’t be the same cost as it was to airlock all those duplicate 4*s.. 200 honor? Hopefully it ain’t 18000 honor.
If it's 18,000 honor they can take that apology..
Shine it up real nice.
Turn that tribble port side and stick it straight up they ventral exhaust Port !
If ya smellllllllll, what the Pendari Champion ... Is replicating.. (eyebrow smiley) :
I wonder how much honor these packs will cost...?? If it’s a single pull pack surely they won’t be the same cost as it was to airlock all those duplicate 4*s.. 200 honor? Hopefully it ain’t 18000 honor.
If it's 18,000 honor they can take that apology..
Shine it up real nice.
Turn that tribble port side and stick it straight up they ventral exhaust Port !
If ya smellllllllll, what the Pendari Champion ... Is replicating.. (eyebrow smiley) :
At 18k honor the pack is worthless for people looking to fuse crew. At 200 honor the pack is a pick your crew, since you can keep airlocking for the same 200 you spent until you get the crew you want. Presumably it should be somewhere in the middle. I imagine something like 1k-5k would probably be fair.
So I'm either getting like 11 or 110. We'll find out tomorrow. And oh yes, there will be youtube.
If you bought 11x 10 pulls then you get 2x 4* apology pulls
How the heck are you doing your calculations to get that so unbelievably incorrect? Here's Erin's quote again:
For every 10 pulls of the Premium Portal you made, we’ll give you 1 pull of the 4 Star Apology pack. (If you made between 1 and 10 Premium Portal pulls you get 1 4 Star Apology pull.)
If SilverRose bought 11 of the ten-pulls, she will get 11 of the 'sorrypulls'. If she bought 110 of the ten-pulls, that's 110 of the 'sorrypulls'.
Read the definition in the brackets 1 to 10x 10 pull (between 1 to 10)= 1× 4* sorry pull
But she says premium pulls not 10x 10 pull. According to the game a “premium pull” is:
So 1 to 10 of those should get you 1 apology pull.
And 1 of these should get you 1 as well:
Yes
So I guess we’re on the same page. For clarity let’s call it the blue and purple based on outline. So if last night I did 10 purple pulls I should get 10 apology pulls. Silver I think did a 110 of the purples and 40 of the blues so she should get 110+4 apology pulls.
It's a 4* apology pack so it should have 10 items in it.
When you buy a Premium pack it has 10 items 1 of which will be a 4* or 5* crewmember
So 10x 10 premium packs = 100 items of which 10 will be 4* or 5* as a minimum
Therefore 10x 10 premium pack = 1× apology pack with 10 items all of which should be 4* minimum
So I'm either getting like 11 or 110. We'll find out tomorrow. And oh yes, there will be youtube.
If you bought 11x 10 pulls then you get 2x 4* apology pulls
How the heck are you doing your calculations to get that so unbelievably incorrect? Here's Erin's quote again:
For every 10 pulls of the Premium Portal you made, we’ll give you 1 pull of the 4 Star Apology pack. (If you made between 1 and 10 Premium Portal pulls you get 1 4 Star Apology pull.)
If SilverRose bought 11 of the ten-pulls, she will get 11 of the 'sorrypulls'. If she bought 110 of the ten-pulls, that's 110 of the 'sorrypulls'.
Read the definition in the brackets 1 to 10x 10 pull (between 1 to 10)= 1× 4* sorry pull
But she says premium pulls not 10x 10 pull. According to the game a “premium pull” is:
So 1 to 10 of those should get you 1 apology pull.
And 1 of these should get you 1 as well:
Yes
So I guess we’re on the same page. For clarity let’s call it the blue and purple based on outline. So if last night I did 10 purple pulls I should get 10 apology pulls. Silver I think did a 110 of the purples and 40 of the blues so she should get 110+4 apology pulls.
It's a 4* apology pack so it should have 10 items in it.
When you buy a Premium pack it has 10 items 1 of which will be a 4* or 5* crewmember
So 10x 10 premium packs = 110 items of which 10 will be 4* or 5* as a minimum
Therefore 10x 10 premium pack = 1× apology pack with 10 items all of which should be 4* minimum
I was under the impression that the apology pack only included one character from the list of 4* characters added.
So I'm either getting like 11 or 110. We'll find out tomorrow. And oh yes, there will be youtube.
If you bought 11x 10 pulls then you get 2x 4* apology pulls
How the heck are you doing your calculations to get that so unbelievably incorrect? Here's Erin's quote again:
For every 10 pulls of the Premium Portal you made, we’ll give you 1 pull of the 4 Star Apology pack. (If you made between 1 and 10 Premium Portal pulls you get 1 4 Star Apology pull.)
If SilverRose bought 11 of the ten-pulls, she will get 11 of the 'sorrypulls'. If she bought 110 of the ten-pulls, that's 110 of the 'sorrypulls'.
Read the definition in the brackets 1 to 10x 10 pull (between 1 to 10)= 1× 4* sorry pull
But she says premium pulls not 10x 10 pull. According to the game a “premium pull” is:
So 1 to 10 of those should get you 1 apology pull.
And 1 of these should get you 1 as well:
Yes
So I guess we’re on the same page. For clarity let’s call it the blue and purple based on outline. So if last night I did 10 purple pulls I should get 10 apology pulls. Silver I think did a 110 of the purples and 40 of the blues so she should get 110+4 apology pulls.
It's a 4* apology pack so it should have 10 items in it.
When you buy a Premium pack it has 10 items 1 of which will be a 4* or 5* crewmember
So 10x 10 premium packs = 110 items of which 10 will be 4* or 5* as a minimum
Therefore 10x 10 premium pack = 1× apology pack with 10 items all of which should be 4* minimum
I was under the impression that the apology pack only included one character from the list of 4* characters added.
Yeah that’s what I thought as well. No extra items or 3* crew.
It's a 4* apology pack so it should have 10 items in it.
When you buy a Premium pack it has 10 items 1 of which will be a 4* or 5* crewmember
So 10x 10 premium packs = 110 items of which 10 will be 4* or 5* as a minimum
Therefore 10x 10 premium pack = 1× apology pack with 10 items all of which should be 4* minimum
Again, clarification would help, but I think that's wrong.
1) We are adding a new pack to the Time Portal, 4-Star Apology, which grants one new 4-star crew (no Beholds). This pack will not cost Dilithium, and you will be able to purchase it for Honor. The pack will be available tomorrow and remain up for one week.
Emphasis mine. One new 4* crew. I fully expect this pack to drop a single crew, which is one of the 4* crew newly added to the portal. Nothing else.
But, to paraphrase Black Pebble's reply, you get 1 apology pack for every 10 items dropped, rounded up.
At 18k honor the pack is worthless for people looking to fuse crew. At 200 honor the pack is a pick your crew, since you can keep airlocking for the same 200 you spent until you get the crew you want. Presumably it should be somewhere in the middle. I imagine something like 1k-5k would probably be fair.
Agreed
The number I said to my wife while I was writing my ode to 24th century Rock was 3000 honor. Reasonable. Fair.
How does this affect people who only purchased the Genesis Wave pack which was the only pack with 2 golds and 1 purple? Did this same bug stop us getting Kilon Bride Jadzia?
"Never teach a pig to sing. It wastes your time and annoys the pig" Lazarus Long, Time Enough for Love, R.A. Heinlein
I'm glad that y'all are taking care of this. I really am. It's issues like this that I really don't buy packs much in any case. (that and the fact I keep getting schem offers despite having bought pack offers in the past).
I'm still concerned that it took this level of consternation for y'all to really dig deep. I'm going to try to keep an open mind in the hopes that this is actually a realization point for you as an organization.
I also think you need to apply this same level of listening and troubleshooting regarding voyages and other features -- and most importantly clarifications on how things should and should not work regarding dilemmas.
since the amount of honor required to buy an apology pack is unknown ATM, and if it is indeed an apology, and is meant as a means of exchanging honor received from broken pulls for new fixed pulls...
it should be me no more than 1000 honor per 10x! anything more would be another rip off, courtesy of DB.
since the amount of honor required to buy an apology pack is unknown ATM, and if it is indeed an apology, and is meant as a means of exchanging honor received from broken pulls for new fixed pulls...
it should be me no more than 1000 honor per 10x! anything more would be another rip off, courtesy of DB.
If you redeemed broken pulls, you're already getting free pulls from this pack as compensation. The ability to purchase for honor is an additional offer. It means that if you didn't buy packs because you thought they were broken you get a great chance of getting the crew. It means if you didn't buy packs because you didn't want to buy packs, you now get a way to get the crew without spending any DIL.
@Black Pebble, thanks for the unmistakable clarification. I assumed by my reading it was such, and Erin's edit reinforced that. Your precise and detailed presentation left absolutely no room for misinterpretation
@Erin, Thanks for the communication, I believe this is how these kind of things should be handled and am hopeful this is a new path DB will take.
I came here to see how the forum was reacting, and if there was additional information, and express that this was a good step in the right direction. There was some clarification, but I didn't fully expect the harsh reaction.
My voice will probably just get lost in the din, but I wanted to provide my opinion anyways. This handling of the error is what I would expect, and sadly surprising because it is a first. But if this first can be followed by a second and a third and become a pattern, then it is Doing Better will help the growth and stability of the game.
Yeah, we've yet to see the honor cost, but a single guaranteed 4* crew from a new and specific set does actually have value, and more than just recycle and build your own behold. Depending on the cost, I might have found a decent way to burn through some of my saved honor.
The consistency of crew not being present in the packs they're advertised in and the wrong crew being in packs is quite disconcerting, strongly discouraging, dampened my likelihood to buy any packs, and should have lead to a deeper investigation earlier.
At least DB did finally listen to the community feedback and look until they found the problem. Bugs happen, even deep and hard to root out bugs that pass initial inspection. That I understand.
But this is also the problem with "undocumented features" and "undocumented fixes", as they are kept hidden.
Disclosure of the finding of reported bugs and their fixes is critically important, and creates trust. While not admitting to these or covering them up leads to animosity and distrust, leading to the immediate questioning often seen throughout the forums.
TL;DR Good job reporting, do it more, the solution is good, and if priced properly will create good will.
One apology pull for every 10 bad pulls is an atrocious "exchange" rate. As someone who pulled 15 packs due to an offer after the new personnel had supposedly been added to portals, I believe the fairest exchange would be to restore the pulls we used for the regular premium portals.
Let us pull the standard premium portals again, and we get what we get from the repaired tables.
And please, if you see us stumbling, I welcome you calling us out.
since when??? any and all criticism of DB's abilities as a developer have been promptly snipped by Shan to date. it's as if she had alerts set up for anyone using words like "incompetent", "lied", "shady" and so on, because as long as those descriptions pertained to DB they were edited out within mere minutes, labeling posts "not constructive" and "negative".
you dropped the ball, Erin. the damage is done. Dropped the Ball. Didn't do Better. Disruptor Beam. those are all synonyms.
Example 2:
Erin makes 5 pulls using the Rare (1x). She gets 1 4-Star Apology Pack
Erin makes 1 pull using the Super Rare (10x). She still gets 1 4-Star Apology Pack.
So the 10x pullers get get the same number of "apology" pulls as people who pulled from the 1x portal, *and that is all we are getting*? We're not getting credited back our pulls to re-pull from the 10x premium portal now that the loot table has been repaired?
I did the 15 packs for $24.99 offer two days ago, and while the crew I got weren't terrible, I did wonder that I didn't receive any of the crew who had been supposedly added (although again, given the randomness of things, I wasn't that surprised). While on one hand it's frustrating to find out I actually had no chance at them, I suppose this fix is better than nothing. Would a complete do-over be the right thing to do? I don't think so. I still got some good crew. But I don't know that this exchange rate really sounds that great either. Over all, I appreciate the effort to come clean and fix things but I'm left feeling less than enthused.
Comments
Example 1:
1 pull = 1 4-Star Apology Pack
10 pulls = 1 4-Star Apology Pack
14 pulls = 2 4-Star Apology Packs
Example 2:
Erin makes 5 pulls using the Rare (1x). She gets 1 4-Star Apology Pack
Erin makes 1 pull using the Super Rare (10x). She still gets 1 4-Star Apology Pack.
Example 3:
Erin makes 1 pull using the Rare (1x), and 5 using the Super Rare (10x). She now gets 6 4-Star Apology Packs.
Example 4:
Erin smashes her head into a desk repeatedly because there are lots of numbers. She gets a headache.
Civilian, Brand and Marketing
Ex-Disruptor Beam
I hope Erin comes back to clarify prior to then.
EDIT: Scratch that. Black Pebble did. I guess because Erin has a headache ...
Haha
If it's 18,000 honor they can take that apology..
Shine it up real nice.
Turn that tribble port side and stick it straight up they ventral exhaust Port !
If ya smellllllllll, what the Pendari Champion ... Is replicating.. (eyebrow smiley) :
10-pull premium pack = 1 Apology Pull
Honor Cost for 1 Apology Pull was not defined.
Im glad a decision was made to repair this, as I purchased the $10 10-pull offer and was disappointed also.
Thank you DB for finding a sufficient way to compensation all of the playerbase.
At 18k honor the pack is worthless for people looking to fuse crew. At 200 honor the pack is a pick your crew, since you can keep airlocking for the same 200 you spent until you get the crew you want. Presumably it should be somewhere in the middle. I imagine something like 1k-5k would probably be fair.
It's a 4* apology pack so it should have 10 items in it.
When you buy a Premium pack it has 10 items 1 of which will be a 4* or 5* crewmember
So 10x 10 premium packs = 100 items of which 10 will be 4* or 5* as a minimum
Therefore 10x 10 premium pack = 1× apology pack with 10 items all of which should be 4* minimum
I was under the impression that the apology pack only included one character from the list of 4* characters added.
Yeah that’s what I thought as well. No extra items or 3* crew.
What you are saying makes no sense at all. 11x 10 pulls = 110 pulls. For every 10 pulls, you get a Sorry Pull. This would result in 11 Sorry Pulls.
A 10× 10 premium pull not 1x premium pull which has 10 items in it.
Again, clarification would help, but I think that's wrong.
Emphasis mine. One new 4* crew. I fully expect this pack to drop a single crew, which is one of the 4* crew newly added to the portal. Nothing else.
But, to paraphrase Black Pebble's reply, you get 1 apology pack for every 10 items dropped, rounded up.
Agreed
The number I said to my wife while I was writing my ode to 24th century Rock was 3000 honor. Reasonable. Fair.
A 1x premium pull only has one item. Someone already posted a pic of this.
Proud Former Officer of The Gluten Empire
Retired 12-14-20. So long, and thanks for all the cat pics!
Apollypulls
Apolopulls for sure!!
I'm still concerned that it took this level of consternation for y'all to really dig deep. I'm going to try to keep an open mind in the hopes that this is actually a realization point for you as an organization.
I also think you need to apply this same level of listening and troubleshooting regarding voyages and other features -- and most importantly clarifications on how things should and should not work regarding dilemmas.
it should be me no more than 1000 honor per 10x! anything more would be another rip off, courtesy of DB.
If you redeemed broken pulls, you're already getting free pulls from this pack as compensation. The ability to purchase for honor is an additional offer. It means that if you didn't buy packs because you thought they were broken you get a great chance of getting the crew. It means if you didn't buy packs because you didn't want to buy packs, you now get a way to get the crew without spending any DIL.
@Erin, Thanks for the communication, I believe this is how these kind of things should be handled and am hopeful this is a new path DB will take.
I came here to see how the forum was reacting, and if there was additional information, and express that this was a good step in the right direction. There was some clarification, but I didn't fully expect the harsh reaction.
My voice will probably just get lost in the din, but I wanted to provide my opinion anyways. This handling of the error is what I would expect, and sadly surprising because it is a first. But if this first can be followed by a second and a third and become a pattern, then it is Doing Better will help the growth and stability of the game.
Yeah, we've yet to see the honor cost, but a single guaranteed 4* crew from a new and specific set does actually have value, and more than just recycle and build your own behold. Depending on the cost, I might have found a decent way to burn through some of my saved honor.
The consistency of crew not being present in the packs they're advertised in and the wrong crew being in packs is quite disconcerting, strongly discouraging, dampened my likelihood to buy any packs, and should have lead to a deeper investigation earlier.
At least DB did finally listen to the community feedback and look until they found the problem. Bugs happen, even deep and hard to root out bugs that pass initial inspection. That I understand.
But this is also the problem with "undocumented features" and "undocumented fixes", as they are kept hidden.
Disclosure of the finding of reported bugs and their fixes is critically important, and creates trust. While not admitting to these or covering them up leads to animosity and distrust, leading to the immediate questioning often seen throughout the forums.
TL;DR Good job reporting, do it more, the solution is good, and if priced properly will create good will.
Let us pull the standard premium portals again, and we get what we get from the repaired tables.
since when??? any and all criticism of DB's abilities as a developer have been promptly snipped by Shan to date. it's as if she had alerts set up for anyone using words like "incompetent", "lied", "shady" and so on, because as long as those descriptions pertained to DB they were edited out within mere minutes, labeling posts "not constructive" and "negative".
you dropped the ball, Erin. the damage is done. Dropped the Ball. Didn't do Better. Disruptor Beam. those are all synonyms.
So the 10x pullers get get the same number of "apology" pulls as people who pulled from the 1x portal, *and that is all we are getting*? We're not getting credited back our pulls to re-pull from the 10x premium portal now that the loot table has been repaired?
That's DB's idea of make-good. Appalling.