Are you sure you understand the compensation? Assuming you mean you did 15 10x pulls, you'll receive 15 of the new 4* crew, plus keep everything you did get.
That's the complete opposite of appalling. It's exceedingly generous.
Are you sure you understand the compensation? Assuming you mean you did 15 10x pulls, you'll receive 15 of the new 4* crew, plus keep everything you did get.
That's the complete opposite of appalling. It's exceedingly generous.
No, I am not misunderstanding. Please see the DB employee post above, which I already quoted.
They are doing it per act of pull at a rate of 10 to 1, not by cost, and not by how many items dropped per pull. Per number of times you clicked on Rare or Super-Rare button.
No, I am not misunderstanding. Please see the DB employee post above, which I already quoted.
They are doing it per act of pull, not by cost, and not by how many items dropped per pull. Per number of times you clicked on Rare or Super-Rare button.
That's not correct. Compare examples 2 and 3.
For every 10 single pulls, you get 1 apology pull, rounded up. For every 10x pull you get 1 apology pull.
So in essence, each 10x pull gives 11 items, including a new 4*.
For every 10 single pulls, rounded up, you get a bonus new 4*.
No, I am not misunderstanding. Please see the DB employee post above, which I already quoted.
They are doing it per act of pull, not by cost, and not by how many items dropped per pull. Per number of times you clicked on Rare or Super-Rare button.
That's not correct. Compare examples 2 and 3.
For every 10 single pulls, you get 1 apology pull, rounded up. For every 10x pull you get 1 apology pull.
So in essence, each 10x pull gives 11 items, including a new 4*.
For every 10 single pulls, rounded up, you get a bonus new 4*.
I believe this may be a perception difference, because the two examples appear to contradict one another, and I am going with the least generous interpretation.
When I get a total of two free apology pulls for my 15 10x portals that were off of a busted portal table, I'll be sure to screencap that.
You're also failing to take into account that these aren't beholds, and people can get as many as three of those in a pull, so no, this isn't a straight-up make-good even under the most generous interpretation. I strongly feel the most fair resolution would be to replace the pulls and let people pull again, and get what they get. I know they have a log of who we got, I'd be fine with returning the honor.
Not to mention that someone doing 15 1x pulls gets the same compensation as someone who did 15 10x pulls. That's ludicrous.
How is elementary math so hard for some people?
I think this is a great step in the right direction for DB. Thanks for doing this and I hope this continues. BTW, I have no idea how many pulls I did in this time period, so I'm relying on y'all to know what I don't. lol
It's amazing, isn't it? It was fairly clear to me in the original post, but then was made abundantly more clear in the follow-up clarification. (Or so I thought, lol.) I was going to reply, trying to explain (again), but I realized that I would likely get nowhere.
I think this is a great step in the right direction for DB. Thanks for doing this and I hope this continues. BTW, I have no idea how many pulls I did in this time period, so I'm relying on y'all to know what I don't. lol
Agreed, and yes, it's also nice that they're referring to their records and giving us the sorrypulls based on what we used during that time (since I kinda lost track of them myself, although I have a general notion).
Could you please continue the petty bickering? I find it most intriguing. ~ Data, ST:TNG "Haven"
I am confused on the terminology here: does "premium pull" mean a 10 pack for 650 dil? The single pull for 72 dil? Or both?
I would imagine that, since the 10 pack costs more, the compensation would be valued appropriately, but I am not sure based on the language of the post.
That aside, I do applaude DB for their response, unafraid to apologize and willing to create an entire portal pack just to rectify an issue. Not many companies would be willing to do that. Bravo DB. Now just bring it on home.
I am confused on the terminology here: does "premium pull" mean a 10 pack for 650 dil? The single pull for 72 dil? Or both?
I would imagine that, since the 10 pack costs more, the compensation would be valued appropriately, but I am not sure based on the language of the post.
The answer is it doesn't matter. 10 pulls is 10 pulls, whether bought as a 10-pack or made up of ten single pulls. Black Pebble, who is an admin, posted this clarification...
Example 2:
Erin makes 5 pulls using the Rare (1x). She gets 1 4-Star Apology Pack
Erin makes 1 pull using the Super Rare (10x). She still gets 1 4-Star Apology Pack.
Example 3:
Erin makes 1 pull using the Rare (1x), and 5 using the Super Rare (10x). She now gets 6 4-Star Apology Packs.
Example 4:
Erin smashes her head into a desk repeatedly because there are lots of numbers. She gets a headache.
Could you please continue the petty bickering? I find it most intriguing. ~ Data, ST:TNG "Haven"
From this situation, I’ve learned that we can’t take anything for granted, especially your trust in us. I apologize for this issue, and I won’t ask you to take my word for it; instead, I’d like to ask you to keep an eye out and judge us by our actions. And please, if you see us stumbling, I welcome you calling us out. By working together, we will be able to keep making the game you love playing.
Hi, prior to Oct 11,within the span of 1hour, I bought more than ten of various 10x special packs, and I got not even a single legendary crew. And then you guys told me that this was normal and part of design. How do I now supposed to believe you guys didn’t mess up with the drop rate at that time or maybe just screw me up?
How does this affect people who only purchased the Genesis Wave pack which was the only pack with 2 golds and 1 purple? Did this same bug stop us getting Kilon Bride Jadzia?
I just spent 50k on a legendary citation a couple hours before this thread was posted. DB better hope I have the honor to buy these things before they’re gone or there will be more tickets...
Example 2:
Erin makes 5 pulls using the Rare (1x). She gets 1 4-Star Apology Pack
Erin makes 1 pull using the Super Rare (10x). She still gets 1 4-Star Apology Pack.
So the 10x pullers get get the same number of "apology" pulls as people who pulled from the 1x portal, *and that is all we are getting*? We're not getting credited back our pulls to re-pull from the 10x premium portal now that the loot table has been repaired?
That's DB's idea of make-good. Appalling.
No, it's just that it rounds up.
1-10 total pulls, either by 1-pack or 10-pack: 1 4-star pack
How is elementary math so hard for some people?
I think this is a great step in the right direction for DB. Thanks for doing this and I hope this continues. BTW, I have no idea how many pulls I did in this time period, so I'm relying on y'all to know what I don't. lol
Hosun Lee Civilian, Brand and Marketing Ex-Disruptor Beam
Thanks, Erin! Like others in this thread, I'm very happy to see this greater responsiveness to our concerns and more proactive communication.
I echo what has already been said by @eXo | SilverRose and others that communication would be even better received if it was done sooner - explaining in-progress steps that are being taken to investigate, even before an issue is confirmed and/or solution determined.
A few suggestions:
1. Short near real-time Twitter-style 140 char posts of activities taking place in response to player concerns. This way players can better appreciate the things you are doing back of house to make our experience better.
2. Build a rating/ranking system where players can vote on the priority of upcoming fixes/features - it would give DB a more accurate and quantified understanding of what our biggest pain points are and where the low hanging fruit is.
3. (if you don't already) Leverage some of the more active fleets to assist in QA. They are full of players deeply passionate about the success of this game who would be more than willing to give back.
P. S. - it was good to see the adoption of the bit.ly url shortener in ingame message blasts.
so shade gets thrown and you join in?? that's very productive from an admin.
I've read through this entire thread that has absolutely nothing to do with me and failed to see a single soul who couldn't understand elementary math...............I have however seen valid confusion about what constitutes a pull, confusion which was only cleared up in a follow up post (and only by example 3 at that), idk maybe rather than post memes to show how clever you are you should have thought to instead of using the word pull which people were already confused about, to instead say: for every 10 items gained from the premium pack a person would be awarded an apology pack (since if I read it currently one version of the pack gives one item and the other version gives 10 items), then you could add the fact that an extra pack would be awarded for any remainders.
Mirror Bashir from Homestead is on there, but Lal from the same event is missing. Has she been added to the portals, and therefore part of the sorrypulls?
so shade gets thrown and you join in?? that's very productive from an admin.
I've read through this entire thread that has absolutely nothing to do with me and failed to see a single soul who couldn't understand elementary math...............I have however seen valid confusion about what constitutes a pull, confusion which was only cleared up in a follow up post (and only by example 3 at that), idk maybe rather than post memes to show how clever you are you should have thought to instead of using the word pull which people were already confused about, to instead say: for every 10 items gained from the premium pack a person would be awarded an apology pack (since if I read it currently one version of the pack gives one item and the other version gives 10 items), then you could add the fact that an extra pack would be awarded for any remainders.
Hi NN,
I actually agree with you that we could have done a better job explaining how the 4-Star Apology Packs will work when they go up today.
My intent was not to mock anyone, but to agree with the sentiment that math IS tough, and I understand why folks would be confused. It took me a few tries to get it myself. I apology if I gave you the exact opposite impression.
To answer another question that's come up a few times:
Everyone affected WILL get a number of 4-Star Apology Pack for free, based on the redemptions within the specified time period. You do NOT have to buy them in the Time Portal - that is a completely optional step for those who choose to do so.
And to be honest, it's also related to some of the wonkiness of how we have to set things up to get these packs to work. The Time Portal is designed to 1) let people travel through time to mess things up and 2) make purchases for dilithium. Which is why we're taking additional time this morning to make sure thing we don't end up with transwarp lizard babies.
Hosun Lee Civilian, Brand and Marketing Ex-Disruptor Beam
It became clear that despite what the tests and game data were saying, something was wrong. After a deep dive, we identified the issue. The cause of the issue was that there was an undocumented fix that caused regular game processes to become interrupted. This has been fixed and verified in-game.
You have confirmed what the community was telling you that it was impossible to get the 'new' super-rare in a live/end-user version of the game, despite what your tests/game data was showing which means the Q&A person did not test the portal for the same game we're playing, meaning Shan's statement was false.
Erin, I hope you can see the problem, can you please explain, and take two steps forward, and not one step forward and two steps back.
So I'm either getting like 11 or 110. We'll find out tomorrow. And oh yes, there will be youtube.
Am I the only one not clear, is the list of super-rare crew in this sorry pack the time portal additions October 11 and only the time portal additions?
So I'm either getting like 11 or 110. We'll find out tomorrow. And oh yes, there will be youtube.
Am I the only one not clear, is the list of super-rare crew in this sorry pack the time portal additions October 11 and only the time portal additions?
The 4-Star Apology Pack (which is not yet live), will contain ONLY the 4-stars that were added to the Time Portal on October 11.
Hosun Lee Civilian, Brand and Marketing Ex-Disruptor Beam
Can we take a moment to use this mix up to address how unfair the promotions are in how they are distributed?
Some people were fortunate enough to get a x10, x15, x30 deal offered during the time between the 10th and today. They bought the deal (as many others would have) and are now receiving 10, 15, or 30 more 4* crew as a result.
If the offered had been made to all, then people who regularly purchase those deals would be included in this unexpected benefit. I don't begrudge any who are receiving this apology deal from DB, and I commend DB for making this effort to set things right. I do however wish to highlight this as yet another reason why the deal offers need to be fair and presented equally to all.
Thanks in advance to any who see this and can help set this straight or explain why this imbalance in offer delivery must continue.
I actually agree with you that we could have done a better job explaining how the 4-Star Apology Packs will work when they go up today.
My intent was not to mock anyone, but to agree with the sentiment that math IS tough, and I understand why folks would be confused. It took me a few tries to get it myself. I apology if I gave you the exact opposite impression.
To answer another question that's come up a few times:
Everyone affected WILL get a number of 4-Star Apology Pack for free, based on the redemptions within the specified time period. You do NOT have to buy them in the Time Portal - that is a completely optional step for those who choose to do so.
And to be honest, it's also related to some of the wonkiness of how we have to set things up to get these packs to work. The Time Portal is designed to 1) let people travel through time to mess things up and 2) make purchases for dilithium. Which is why we're taking additional time this morning to make sure thing we don't end up with transwarp lizard babies.
Black Pebbble,
I was just about to reply and agree with NN, one of the bigger issue in the past has be the that an issue would come up and then we would get nothing but silence as a reply to our attempts to figure out what was going on on DB's part. This thread while great still had some of those old habits. Ones the confusion generated by Erin's offer and what it is we are getting. The other and bigger deal it just why DB chose to not tell us prior to fixing the issue so we would stop buying. The first is indeed better this time but the second has gone unanswered and is the kind of thing that makes those of us who have been around this game for a while gun shy about any actual change happening.
Sincerely,
Lilac Erosion
7TH Tactical Wing
Maybe the irony is that we play because we’re Star Trek fans, those hopeful idealists that like to think things will get better when we raise valid concerns about fairness and balance, etc and we forget that DB’s greed openly mocks the values espoused by the franchise they have a license
-Lord Wizzlestix IT
Can we take a moment to use this mix up to address how unfair the promotions are in how they are distributed?
Some people were fortunate enough to get a x10, x15, x30 deal offered during the time between the 10th and today. They bought the deal (as many others would have) and are now receiving 10, 15, or 30 more 4* crew as a result.
If the offered had been made to all, then people who regularly purchase those deals would be included in this unexpected benefit. I don't begrudge any who are receiving this apology deal from DB, and I commend DB for making this effort to set things right. I do however wish to highlight this as yet another reason why the deal offers need to be fair and presented equally to all.
Thanks in advance to any who see this and can help set this straight or explain why this imbalance in offer delivery must continue.
So I'm either getting like 11 or 110. We'll find out tomorrow. And oh yes, there will be youtube.
Am I the only one not clear, is the list of super-rare crew in this sorry pack the time portal additions October 11 and only the time portal additions?
The 4-Star Apology Pack (which is not yet live), will contain ONLY the 4-stars that were added to the Time Portal on October 11.
And how many 100k's of honor will they cost?
A pack of 10x 4* crew ??
When a 1* Stargazer Picard = 4500 honor
Comments
Are you sure you understand the compensation? Assuming you mean you did 15 10x pulls, you'll receive 15 of the new 4* crew, plus keep everything you did get.
That's the complete opposite of appalling. It's exceedingly generous.
No, I am not misunderstanding. Please see the DB employee post above, which I already quoted.
They are doing it per act of pull at a rate of 10 to 1, not by cost, and not by how many items dropped per pull. Per number of times you clicked on Rare or Super-Rare button.
That's not correct. Compare examples 2 and 3.
For every 10 single pulls, you get 1 apology pull, rounded up. For every 10x pull you get 1 apology pull.
So in essence, each 10x pull gives 11 items, including a new 4*.
For every 10 single pulls, rounded up, you get a bonus new 4*.
I believe this may be a perception difference, because the two examples appear to contradict one another, and I am going with the least generous interpretation.
When I get a total of two free apology pulls for my 15 10x portals that were off of a busted portal table, I'll be sure to screencap that.
You're also failing to take into account that these aren't beholds, and people can get as many as three of those in a pull, so no, this isn't a straight-up make-good even under the most generous interpretation. I strongly feel the most fair resolution would be to replace the pulls and let people pull again, and get what they get. I know they have a log of who we got, I'd be fine with returning the honor.
Not to mention that someone doing 15 1x pulls gets the same compensation as someone who did 15 10x pulls. That's ludicrous.
I think this is a great step in the right direction for DB. Thanks for doing this and I hope this continues. BTW, I have no idea how many pulls I did in this time period, so I'm relying on y'all to know what I don't. lol
It's amazing, isn't it? It was fairly clear to me in the original post, but then was made abundantly more clear in the follow-up clarification. (Or so I thought, lol.) I was going to reply, trying to explain (again), but I realized that I would likely get nowhere.
Agreed, and yes, it's also nice that they're referring to their records and giving us the sorrypulls based on what we used during that time (since I kinda lost track of them myself, although I have a general notion).
Could you please continue the petty bickering? I find it most intriguing.
~ Data, ST:TNG "Haven"
I would imagine that, since the 10 pack costs more, the compensation would be valued appropriately, but I am not sure based on the language of the post.
That aside, I do applaude DB for their response, unafraid to apologize and willing to create an entire portal pack just to rectify an issue. Not many companies would be willing to do that. Bravo DB. Now just bring it on home.
The answer is it doesn't matter. 10 pulls is 10 pulls, whether bought as a 10-pack or made up of ten single pulls. Black Pebble, who is an admin, posted this clarification...
Could you please continue the petty bickering? I find it most intriguing.
~ Data, ST:TNG "Haven"
I thought the initial post was unclear, evidenced by our previous exchange. The second post cleared it up and you were right all along.
I'll have to wait and see if I get any . I redeemed a bunch of free singles, but it might have been before the update.
Hi, prior to Oct 11,within the span of 1hour, I bought more than ten of various 10x special packs, and I got not even a single legendary crew. And then you guys told me that this was normal and part of design. How do I now supposed to believe you guys didn’t mess up with the drop rate at that time or maybe just screw me up?
Nope. Got a few Jadzias out of it...
No, it's just that it rounds up.
Civilian, Brand and Marketing
Ex-Disruptor Beam
I echo what has already been said by @eXo | SilverRose and others that communication would be even better received if it was done sooner - explaining in-progress steps that are being taken to investigate, even before an issue is confirmed and/or solution determined.
A few suggestions:
1. Short near real-time Twitter-style 140 char posts of activities taking place in response to player concerns. This way players can better appreciate the things you are doing back of house to make our experience better.
2. Build a rating/ranking system where players can vote on the priority of upcoming fixes/features - it would give DB a more accurate and quantified understanding of what our biggest pain points are and where the low hanging fruit is.
3. (if you don't already) Leverage some of the more active fleets to assist in QA. They are full of players deeply passionate about the success of this game who would be more than willing to give back.
P. S. - it was good to see the adoption of the bit.ly url shortener in ingame message blasts.
so shade gets thrown and you join in?? that's very productive from an admin.
I've read through this entire thread that has absolutely nothing to do with me and failed to see a single soul who couldn't understand elementary math...............I have however seen valid confusion about what constitutes a pull, confusion which was only cleared up in a follow up post (and only by example 3 at that), idk maybe rather than post memes to show how clever you are you should have thought to instead of using the word pull which people were already confused about, to instead say: for every 10 items gained from the premium pack a person would be awarded an apology pack (since if I read it currently one version of the pack gives one item and the other version gives 10 items), then you could add the fact that an extra pack would be awarded for any remainders.
Guess it will go live same time as the event...
Can you confirm the list of crew eligible for these sorrypulls?
This post from Shan appears to be missing some crew.
https://forum.disruptorbeam.com/stt/discussion/414/hybrid-faction-galaxy-event-notes-first-impressions-10-12-time-portal-additions#latest
Mirror Bashir from Homestead is on there, but Lal from the same event is missing. Has she been added to the portals, and therefore part of the sorrypulls?
Hi NN,
I actually agree with you that we could have done a better job explaining how the 4-Star Apology Packs will work when they go up today.
My intent was not to mock anyone, but to agree with the sentiment that math IS tough, and I understand why folks would be confused. It took me a few tries to get it myself. I apology if I gave you the exact opposite impression.
To answer another question that's come up a few times:
Everyone affected WILL get a number of 4-Star Apology Pack for free, based on the redemptions within the specified time period. You do NOT have to buy them in the Time Portal - that is a completely optional step for those who choose to do so.
And to be honest, it's also related to some of the wonkiness of how we have to set things up to get these packs to work. The Time Portal is designed to 1) let people travel through time to mess things up and 2) make purchases for dilithium. Which is why we're taking additional time this morning to make sure thing we don't end up with transwarp lizard babies.
Civilian, Brand and Marketing
Ex-Disruptor Beam
You should get 15 pulls then. Copied from Black Pearl's post:
Example 3:
Erin makes 1 pull using the Rare (1x), and 5 using the Super Rare (10x). She now gets 6 4-Star Apology Packs.
Each Super Rare pull gets an apology pack.
Can you address this post by Shan on October 18? I am having trouble reconciling Shan's post with
You have confirmed what the community was telling you that it was impossible to get the 'new' super-rare in a live/end-user version of the game, despite what your tests/game data was showing which means the Q&A person did not test the portal for the same game we're playing, meaning Shan's statement was false.
Erin, I hope you can see the problem, can you please explain, and take two steps forward, and not one step forward and two steps back.
Am I the only one not clear, is the list of super-rare crew in this sorry pack the time portal additions October 11 and only the time portal additions?
The 4-Star Apology Pack (which is not yet live), will contain ONLY the 4-stars that were added to the Time Portal on October 11.
Civilian, Brand and Marketing
Ex-Disruptor Beam
I still think Hockey Paris and Rifle Janeway should tuvix into a 4* Warp 10 Frog couple.
Some people were fortunate enough to get a x10, x15, x30 deal offered during the time between the 10th and today. They bought the deal (as many others would have) and are now receiving 10, 15, or 30 more 4* crew as a result.
If the offered had been made to all, then people who regularly purchase those deals would be included in this unexpected benefit. I don't begrudge any who are receiving this apology deal from DB, and I commend DB for making this effort to set things right. I do however wish to highlight this as yet another reason why the deal offers need to be fair and presented equally to all.
Thanks in advance to any who see this and can help set this straight or explain why this imbalance in offer delivery must continue.
Black Pebbble,
I was just about to reply and agree with NN, one of the bigger issue in the past has be the that an issue would come up and then we would get nothing but silence as a reply to our attempts to figure out what was going on on DB's part. This thread while great still had some of those old habits. Ones the confusion generated by Erin's offer and what it is we are getting. The other and bigger deal it just why DB chose to not tell us prior to fixing the issue so we would stop buying. The first is indeed better this time but the second has gone unanswered and is the kind of thing that makes those of us who have been around this game for a while gun shy about any actual change happening.
Lilac Erosion
7TH Tactical Wing
Maybe the irony is that we play because we’re Star Trek fans, those hopeful idealists that like to think things will get better when we raise valid concerns about fairness and balance, etc and we forget that DB’s greed openly mocks the values espoused by the franchise they have a license
-Lord Wizzlestix IT
Plus one on this one, man.
And how many 100k's of honor will they cost?
A pack of 10x 4* crew ??
When a 1* Stargazer Picard = 4500 honor