Quick question: Has the standard portal pulls been updated to include Gaia Odo and Kathryn Janeway? As i've not seen either of them come out since they were added in their respective events.
Even tho we're talking premium in this thread, I've received the new Janeway in the standard portal. I don't think I got Gaia Odo though but I do remember getting the new Janeway. I haven't seen the new Spock though, which is understandable as I doubt there would be an instance of that given they said it was completely exclusive to that one event.
I got the Talos IV Spock in the Community free 10 Premium pack.
Maybe I have a different understanding of "new characters" but my 2 pulls from this sorry-pack was Ambasador K'eheyr and Riley Fraiser. From July 2017 and May 2017 respectively. I don't consider a crew released 5 months ago NEW.
They did say from the past couple months, which makes K'Ehleyr understandable as some people consider a couple being 2-4. And yeah, new to the portal in Q2-Q3 of this year.
"If you want level-headed answers to help you fit into polite society I'm not really the right person..." -CMDR Shepard
"When the people around you are all one way and you're not, you can't help feeling like there's something wrong with you." -B'Elanna Torres "Simulations can't prepare you for the real thing. Nothing can." -Dr. Julian Bashir
"There's no room in justice for loyalty, or friendship, or love. Justice, as the Humans like to say, is blind. I used to believe that. I'm not sure I can anymore." -Odo "Sleep, there's no such thing. It's just an old space tale like Sparkle dancers or Klingons with a heart of gold. " -Montgomery Scott
"Heghlu'meH QaQ jajvam"? No, "Ib'tuur jatne tuur ash'ad kyr'amur."
Thanks for this fix and resolution to a problem, very happy with it.
I would have liked if Lal was in the pack as well, she isn't listed in the thread despite being in the same event as Mirror Bashir who is listed. If she were available, then I possibly would have spent the exuberant honor price for these packs.
I wanted to get a first Robin Hood (I did), stars on Princess Jadzia (I did) and Klingon Torres (I didn't), so it was overall a great return. Doc Crusher was a very pleasant extra surprise pull from the sorrypulls.
Where did the apology pull packs go? They were supposed to stay around for a week. I had 4 pulls I was holding off on until the event ended and now they are gone.
I was just about to reply and agree with NN, one of the bigger issue in the past has be the that an issue would come up and then we would get nothing but silence as a reply to our attempts to figure out what was going on on DB's part. This thread while great still had some of those old habits. Ones the confusion generated by Erin's offer and what it is we are getting. The other and bigger deal it just why DB chose to not tell us prior to fixing the issue so we would stop buying. The first is indeed better this time but the second has gone unanswered and is the kind of thing that makes those of us who have been around this game for a while gun shy about any actual change happening.
Hi Lilac,
Here's what the sequence of events, from our end.
Oct 11
Around noon-ish eastern - Time portal is updated.
Oct 17
Around 10:00-ish eastern - Shan raises the concern from the community that the new 4-stars aren't dropping. Dev team immediately investigates. Everything looks good (or so we thought).
Oct 18
Around 11:00-ish eastern - Shan raises the concern again. Dev team investigates further.
Around 3:00pm, realizes there's a scenario that wasn't caught by our normal tools & processes.
By 3:05pm, the bug is fixed on live.
From that point to now (and then some), Erin and the Dev team focus on figuring out who was affected and how make it right to those players.
There's more than a few places where we dropped the ball, some of which are:
Assuming that the current test tools/processes could perfectly capture the live game experience.
Not realizing there were hidden/unchecked rogue files.
Prematurely giving Shan the all-clear.
I hope this gives you a better understanding of how things unfolded. We absolutely dropped the ball, and all of us understand the onus is on us to earn your trust. And as Erin mentioned previously, part of that is being more diligent abou being more transparent and timely with all of our players.
EDIT: 4-Star Apology Pack status - still in testing/not live.
Thanks for the timeline, my question is around the time between 11:00 AM and 3:00 PM.
Here is your timeline:
Around 11:00-ish eastern - Shan raises the concern again. Dev team investigates further.
Around 3:00pm, realizes there's a scenario that wasn't caught by our normal tools & processes.
The test done by QA was done on live, with a real account.
I do not have screenshots though, nor the names.
So at 12:13 Shan told us the issue was tested by the Senior QA on the Live server with a real account. Your acknowledgement at 3:05 PM of the problem means the QA's test could not possibly have been Live with a real account.
I can accept that a bug was missed. I can accept that it took some time to find the bug. But why was Shan told the test was live with a real account when it clearly wasn't? Either someone gave bad information to Shan or Shan gave bad information to the players. How did that happen and what is being done to prevent that in the future?
Erin, do you have an update on this? It really gets to the heart of the transparency and trust issues that players have with DB. How were we told that something was tested and worked in production 3 hours before being told that it was broken and wasn't working.
Given that communication like that happens, how can players trust DB when they say Voyage rewards weren't changed or that other items work correctly?
Where did the apology pull packs go? They were supposed to stay around for a week. I had 4 pulls I was holding off on until the event ended and now they are gone.
Raise an email ticket with DB.
Take a screenshot or the post in thread where they said it'll stay around for a week.
I just got off the app and those packs were still there as of like 1115pm CST?
"If you want level-headed answers to help you fit into polite society I'm not really the right person..." -CMDR Shepard
"When the people around you are all one way and you're not, you can't help feeling like there's something wrong with you." -B'Elanna Torres "Simulations can't prepare you for the real thing. Nothing can." -Dr. Julian Bashir
"There's no room in justice for loyalty, or friendship, or love. Justice, as the Humans like to say, is blind. I used to believe that. I'm not sure I can anymore." -Odo "Sleep, there's no such thing. It's just an old space tale like Sparkle dancers or Klingons with a heart of gold. " -Montgomery Scott
"Heghlu'meH QaQ jajvam"? No, "Ib'tuur jatne tuur ash'ad kyr'amur."
Quick question: Has the standard portal pulls been updated to include Gaia Odo and Kathryn Janeway? As i've not seen either of them come out since they were added in their respective events.
Even tho we're talking premium in this thread, I've received the new Janeway in the standard portal. I don't think I got Gaia Odo though but I do remember getting the new Janeway. I haven't seen the new Spock though, which is understandable as I doubt there would be an instance of that given they said it was completely exclusive to that one event.
Comments
I got the Talos IV Spock in the Community free 10 Premium pack.
They did put out a list earlier in the thread.
"When the people around you are all one way and you're not, you can't help feeling like there's something wrong with you." -B'Elanna Torres
"Simulations can't prepare you for the real thing. Nothing can." -Dr. Julian Bashir
"There's no room in justice for loyalty, or friendship, or love. Justice, as the Humans like to say, is blind. I used to believe that. I'm not sure I can anymore." -Odo
"Sleep, there's no such thing. It's just an old space tale like Sparkle dancers or Klingons with a heart of gold. " -Montgomery Scott
"Heghlu'meH QaQ jajvam"? No, "Ib'tuur jatne tuur ash'ad kyr'amur."
I would have liked if Lal was in the pack as well, she isn't listed in the thread despite being in the same event as Mirror Bashir who is listed. If she were available, then I possibly would have spent the exuberant honor price for these packs.
I wanted to get a first Robin Hood (I did), stars on Princess Jadzia (I did) and Klingon Torres (I didn't), so it was overall a great return. Doc Crusher was a very pleasant extra surprise pull from the sorrypulls.
Erin, do you have an update on this? It really gets to the heart of the transparency and trust issues that players have with DB. How were we told that something was tested and worked in production 3 hours before being told that it was broken and wasn't working.
Given that communication like that happens, how can players trust DB when they say Voyage rewards weren't changed or that other items work correctly?
Thanks.
Raise an email ticket with DB.
Take a screenshot or the post in thread where they said it'll stay around for a week.
Tuesday where New Zealand or California?
"When the people around you are all one way and you're not, you can't help feeling like there's something wrong with you." -B'Elanna Torres
"Simulations can't prepare you for the real thing. Nothing can." -Dr. Julian Bashir
"There's no room in justice for loyalty, or friendship, or love. Justice, as the Humans like to say, is blind. I used to believe that. I'm not sure I can anymore." -Odo
"Sleep, there's no such thing. It's just an old space tale like Sparkle dancers or Klingons with a heart of gold. " -Montgomery Scott
"Heghlu'meH QaQ jajvam"? No, "Ib'tuur jatne tuur ash'ad kyr'amur."
I actually just spaced him from a Voyage..