There will not be a global compensation.
I get the disappointment, I do - especially with such a short notice.
This is however still a good card, with good stats.
I am bringing up the feedback about flavor text, traits, and ship ability.
I do not have an answer regarding when the other iteration will be released, or how.
If you submit a ticket it will be looked at on a case by case basis.
Echoing others, I appreciate that you're the messenger, not the decider of policy.
I have to admit that I'm a little jaded by the decision not to throw a bone to the players who were confused by this turn of events. There seem to be those who lost time and resources competing, and then those who didn't compete but would have if the correct artwork had been in place. Faction events may be the least time consuming of the variety we have at the moment, but they still require attention and some planning to stay competitive. The folks in the dev office should really think about how communication could be better, and maybe throwing a token to the player base to stoke some good faith when things like this happen. Again Shan, not looking at you here. I really think you are a fantastic forum moderator. But to those on the team who decide policy... you have good hearted players here who want to play, maybe even spend money on the game. Don't forsake them, and consider the consequences of occurrences like this.
The comment about the crew being a good crew with good stats is from me, as I felt it might provide some perspective. It is not meant as being dismissive of what happened and how it affected every players looking forward to that rendition of Adira.
With past feedback players have let us know how good art is valued, and we take it to heart as well.
The comment about the crew being a good crew with good stats is from me, as I felt it might provide some perspective. It is not meant as being dismissive of what happened and how it affected every players looking forward to that rendition of Adira.
With past feedback players have let us know how good art is valued, and we take it to heart as well.
All I can add is that I am sorry this happened.
It's really not a very good crew, at least not at 1/5. The base skills aren't that high, the proficiencies are decent but not good enough for gauntlet, the voyage total's good but the lack of traits mean you'll not be getting any bonus AM, and the ship ability's nothing special.
The artwork was far and away the best thing about the card.
The comment about the crew being a good crew with good stats is from me, as I felt it might provide some perspective. It is not meant as being dismissive of what happened and how it affected every players looking forward to that rendition of Adira.
With past feedback players have let us know how good art is valued, and we take it to heart as well.
All I can add is that I am sorry this happened.
It's really not a very good crew, at least not at 1/5. The base skills aren't that high, the proficiencies are decent but not good enough for gauntlet, the voyage total's good but the lack of traits mean you'll not be getting any bonus AM, and the ship ability's nothing special.
The artwork was far and away the best thing about the card.
Most golds are useless at 1/5 for moderately advanced players, unless they are Gauntlet superstars. But FF, Tal is currently the #21 overall Voyager, top when it comes to CMD/DIP combination. You may not have any use for them in your roster, but Shan is absolutely correct that they are a good crew with good stats.
I wonder if the original art we saw was supposed to be the result of a fusion card, maybe with a later Gray card. The scene does occur at a perfect fusion moment...
Another thought... and I know it was said there will be no global gift for this mistake, but stay with me.
What about 5 additional crew slots?
I, like so many others, have serious shortage of crew slots. I had cleared a slot for Adira, anticipating they would join upon the end of the event. That way, there's nothing lost by this Adira card joining the crew, and even those who didn't get into the top 1500 can still enjoy 5 additional slots. Seems like an easy thing to do, honestly. (STT might've been planning to add 5 free slots anyways, so this could be a win-win.)
I know mistakes do happen, but I cannot see that the developers can mess this up like they did. Yes, someone evidently dropped the ball but aren't they supposed to be correct? They are professionals. They are getting paid. Reading these posts here, or comments from my fleets or the UC, people are genuinely upset. Some went 'after' this crew only to not get the crew they supposedly went 'after'. I do question if the QC officer was around.
The comment about the crew being a good crew with good stats is from me, as I felt it might provide some perspective. It is not meant as being dismissive of what happened and how it affected every players looking forward to that rendition of Adira.
With past feedback players have let us know how good art is valued, and we take it to heart as well.
All I can add is that I am sorry this happened.
It's really not a very good crew, at least not at 1/5. The base skills aren't that high, the proficiencies are decent but not good enough for gauntlet, the voyage total's good but the lack of traits mean you'll not be getting any bonus AM, and the ship ability's nothing special.
The artwork was far and away the best thing about the card.
Most golds are useless at 1/5 for moderately advanced players, unless they are Gauntlet superstars. But FF, Tal is currently the #21 overall Voyager, top when it comes to CMD/DIP combination. You may not have any use for them in your roster, but Shan is absolutely correct that they are a good crew with good stats.
#21 on raw numbers. But voyages are about more than that, bonus AM counts for a lot and with only 3 relevant traits they're still very unlikely to see regular voyage use. They're not bad, they're just not as good as the numbers might suggest. And they're really not much use for anything outside voyages. They certainly won't be my #1 target for citations.
I feel bad for the people that spent thousands in dilithium to get towel Adira from Dabo and the citations to level them up. I would have competed regardless of which Adira it was but I still can’t shake the feeling of being cheated.
There will not be a global compensation.
I get the disappointment, I do - especially with such a short notice.
This is however still a good card, with good stats.
I am bringing up the feedback about flavor text, traits, and ship ability.
I do not have an answer regarding when the other iteration will be released, or how.
If you submit a ticket it will be looked at on a case by case basis.
Shan, I understand you trying to smooth things over.
But I made a push for this original-art card, using all my Shuttle Tokens and most of my good boosts. So now I will not be able to make a shuttle event push for a long time. And it was going to be worth it for that card.
Instead of getting "a good card" with unique artwork, that I would enjoy having, I've now received a "good card" with run of the mill uniform artwork, that I'm not thrilled with.
I guess I'll have to figure out how to submit a ticket, even though I don't know what a good outcome would be a this point...
I just submitted a rather lengthy support ticket that may have nothing come of it but I am even more livid after reading the reply from Shan.... yes it isn’t Shan’s fault but damn! I went all out on this event and even though my all out was 11th place in the end.... I committed to that because of that art and what it meant in the scene from the show and how it relates to my own life! The moment I saw it I got emotional and knew I was going to go all out! And my all out means not just using all my resources but committing hours of time to stay awake ensuring I can get as many copies as possible! Because I am not a big spender on this game.... I cannot afford it.... I used all my resources that I had been saving since April! And over the weekend getting virtually no sleep overnight cause I had to have alarms constantly going off in order to stay competitive as I ran out of resources! I feel cheated and lost all my resources! For a card that yes I still want but would have handled completely different either by aiming for a finish that was closer to 1500 than it was 1st.... and had I missed I would have tried for with dil packs in the coming week.... or not even been in a rush to immort. It was literally that art the invoked those feelings from that scene that made me want to pursue and try immort as soon as I can! Now I am left with a version that could have taken my time with and care much less about because it’s not invoking those same emotions and responses! This was a betrayal, a shock, and a total let down!
Shan, I likewise find the reply fairly insulting, why can’t they simply restore the original artwork and clothing? Is it so important that you save this artwork for some future tuesday pack? I assure you, people will be LIVID if you pretend like the artwork doesn’t matter and then use it to get people to spend dilithium for some premium pack. At a minimum you should promise anyone in the top 1500 a copy of the crew when released.
I am quite shocked TP will not give any compensation. DB would have.
Shan said no global compensation. I didn't put in any effort. I deserve no compensation. I'm a big proponent of CS tickets. CS has always treated me generously or (at worst) fairly. If you put in effort or resources (including money) to get this legendary, then I highly recommend contacting Customer Service. Be polite, be specific, and try to get everything you think you deserve - don't be shy. Supply screen shots, if possible. PM me if you would like help with this. I would hate for anyone to feel cheated or like there was no recourse for incidents like this.
Might I be able to make a suggestion that all might find agreeable? I'm not sure if this has been suggested, but it would probably address a lot of the concerns and not cause a substantial in-game change.
Would it be possible to:
• switch the art back to the original
• keep the stats and traits that obviously fit the original art/version better
• change the name to that version's equivalent (eg. Joined Adira, or whatever the planned name for the original artwork was to be)
Then, a version with traits/stats that more match the Earth Defense Adira artwork can be released in the future.
Ticket submitted. Shared the fact that I don't have any resources left to push for shuttle events in the foreseeable future. Nor do I have much inclination to try, since I don't know that what I would be shooting for would be what I actually would end up with. Don't know the solution, other than somehow letting us have the card art we spent time and effort to acquire.
Who else feels bad in advance for the support desk staff who are going to be carpet bombed with tickets from people who feel cheated by this turn of events?
With past feedback players have let us know how good art is valued, and we take it to heart as well.
In case nobody has said it yet, both sets of art look quite well done. Just because the generic variant art (which indeed doesn’t match the traits, something I was wrong about above) isn’t from as impactful of a scene as the towel art doesn’t mean it’s not well done.
Still, I hope that someone at WRG HQ has prepared your support staff for what’s coming down the mountain at them and that the team will take this error as an opportunity to review the many, many failures that led to this escape. I would put this on the level of the Polywater Yar incident or the disaster of the Offer Wall. Despite the number of pitchforks ‘n’ torches moments in between those two debacles, these are the last two that ever felt so bad that they could transcend the boundary from mistakes to predatory behavior.
Mistakes happen, even epic ones. How we respond to our mistakes, make amends for them, is a true mark of character. Not everyone was affected (people who only went so far as to clear thresholds, for example) so no global compensation package is really necessary, but some kind of standardized package for people who burned hard to try to get into the top 1500 would seem like a really nice gesture.
Some of us used our limited resources and didn't make the top 1500. I spent lots of boosts and merits unfreezing Mirror crew and didn't even get this Franken-Adira.
The traits, skills, flavor text, ability name, artwork, etc. is a convoluted mess. I wonder if they uploaded the wrong file entirely or if it was a very bad execution of this card.
I have frequent issues even sending CS tickets on Kindle. The keyboard doesn't appear for me in game most of the time. I can't chat. I can't search. I can't send tickets! The Zendesk didn't work when I tried that and I did have some small success with a direct email.
I will be buying a Bluetooth Android compatible keyboard tomorrow and then you will be getting daily CS tickets over no keyboard. I can't be the only one going nuts when I can't answer a fleetmate's questions or search the 400 crew in quarters or trait search the vault.
W.W. CarlislePlayed since January 20, 2019Captain Level- 99 (May 9, 2022)VIP 14Crew Quarters: 485/485Most recent/Lowest- Anbo-jyutsu Kyle Riker (1/5* Lvl 30) 5/29/23Immortalized x-866 5* x184, 4* x 490, 3* x91, 2* x62, and 1* x27Most recent Immortal - Tearful Janeway 4* 5/25/23Current non-event project- Improving my Science base skill. Retrieval Project- Mestral 1/5*
So they didn’t just change the art they changed the items.
Exactly and well spotted. The golden blanket, the trill sensory floating device...
... does not make any sense on that (maybe 4* Earth Defense Force Inspector?) card.
Think of the naughty and annoying customs officers we all know, who live to make our travel cases untidy ^^
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As a long time player from the beginning of the game, I do have so many golden premium crew (especially at 1/5 infused due to lack of citations - I would need over 450 of them), but having also a lot of 5/5 fused crew, it is NOT for me about ”good” cards just in the meaning if good numbers. It's about cards I like, sometimes has a tiny voice audio clip added (please do more of them) and mainly the identity and tone (mood) the cards provides.
Sales us about emotions, and the change just was a blow and hit in the stomach.
That said: the ”Joining ceremony Adira” episode was all about finding identity for herself and a way for discovery to find Starfleet Headquarters through access of the joined Trills memories of Admiral Senna Tal.
I personally would referee that you switch back to the first graphic and offer that Earth Force Security Inspector Adira in another way. Least harm done.
Players who wanted joined trill Adira (like me) will keep her. No skills, traits, description and equipment!!! needs to be changed.
As for the new graphics Security Inspector Adira: add her another way with proper skillset, traits, e.g. Saboteurs, security engineering, science
I guess, changing your plans and remodel an unreleased Adira dies less harm than changing a promised and already released card. (command/diplomacy/eng) doesn't make much sense on the new graphic = identity.
Admiral us Adira, but the one is an unsecured about her future, isolated young genius, robed Adira become a whole personality now with access and wisdom to 6 previous lives with strength (command) and balanced attitudes (diplomacy.
I would not mind getting a tiny better high resolution graphic if blanket adira, though...
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I know mistakes do happen, but I cannot see that the developers can mess this up like they did. Yes, someone evidently dropped the ball but aren't they supposed to be correct? They are professionals. They are getting paid. Reading these posts here, or comments from my fleets or the UC, people are genuinely upset. Some went 'after' this crew only to not get the crew they supposedly went 'after'. I do question if the QC officer was around.
Totally agree. Wondering where Ben was and why it slipped his attention. Hopefully, they sort it out and he will go into it on the timelines talk YouTube live stream with @Automaton2000, as they announced his probable appearance on the stream next year (no stream at Christmas)
Btw: it’s a very healthy way of company communication ...
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I would put this on the level of the Polywater Yar incident or the disaster of the Offer Wall.
Similarities I see. Polywater Yar: people went for that card expecting one thing, only to have it changed at the last minute (when packs/purchasing was just done?) for something else. I'm not sure if the art change was announced before or after the event ended, but I myself was so focused on finishing the event strong that I didn't see the announcement until after the event was over. And actually, when I fused my two cards, they both still had the previous art, IIRC.
Offer Wall: Many players of this game are smart, do screen shots, and dig into the minutiae of things. TP gave what many felt were half answers about the Offer Wall as people did their digging, which IMHO made the situation worse. Here with Adira Tal, TP gave what could be considered a half answer (changed the art), when there was more to it (changed items, that people noticed), and that is just going to set a fire under people who think we're not getting told the whole story, and/or that we're somehow being treated in a dismissive way from TP.
Not knowing leads to all sorts of speculation. Can we at least get a full disclosure about what really happened with the card art/item changes?
Just remove the Earth Defense bits from Adira's uniform and ur all good. Shoulda happened already. They must be on vaca.... We should all get 1 copy of the other card when it drops too.. only fair.
The lore on the card is probably gonna be there a long time... The Val Jean lore is still wrong after many years. The Val Jean did not collide with the Caretaker's Array...Break out your DVD's. It collided with a Kazon Carrier and the Carrier collided with the array after that.
Ilia Probe STILL says she was somehow on the Enterprise-A...... Years later.. still wrong.
This is the level of competency we are paying for.
This is the level of competency we are paying for.
Emphasis on paying - indeed,
Happy to fund the salaries for providing me with a game I still love, but don't like this messing up so often.
You get what you pay for feels to me not like I got a quality product but an Adira from Wish - a knockoff
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I am quite shocked TP will not give any compensation. DB would have.
Shan said no global compensation. I didn't put in any effort. I deserve no compensation. I'm a big proponent of CS tickets. CS has always treated me generously or (at worst) fairly. If you put in effort or resources (including money) to get this legendary, then I highly recommend contacting Customer Service. Be polite, be specific, and try to get everything you think you deserve - don't be shy. Supply screen shots, if possible. PM me if you would like help with this. I would hate for anyone to feel cheated or like there was no recourse for incidents like this.
I appreciate the offer. Not sure what I want or deserve. I would have competed regardless of which Adira it was and would have been excited to get the defense force Adira if that had been what had been offered from the beginning. It is a real shame TP made this mistake and didn’t just let the mistake stand. They could have then just released the Defense Force Adira in a Tuesday pack and lots of people would have bought packs. I mostly feel bad for others and would like more information into why this mistake happened and why TP didn’t just let the card stay as it was instead of doing a last minute switch.
A single copy would not be enough in my mind if they gave us who earned that before the switch.... I earned 3! An as I’ve eluded to on my prior posts, I wouldn’t have tried as hard to get as many if that were the case. Not to mention all the resources I burned. Oh and the commitment of scarified sleep which is very unhealthy. I was so exhausted yesterday and today that my head was throbbing and eyes were aching so badly due to trying stay up or semi coherent for alarms that went off between every 30min to 90min some were staggered so it varied.... so it was rough! It’s moves like that unless is resolved by fixing it or by I dunno incorporating the character in storyline or episode that allows us to earn 3-4 copies by doing an episode or some thing that isn’t an event.... temporary achievements or I dunno! Because that stuff could be my my final nails in the coffin.... aside from this new feature coming up I’ve had very little drive and something wonderful comes that I fell for at first glance last Wednesday! And it goes on for 95% of the event! I don’t wanna hear anything from Shan, I wanna hear from the people who made this colossal error and their superiors about they could let that slip for as long as they did and what they are going to do to fix it! Transparency and accountability! If we pay their salary, we deserve answers. Otherwise that’s poor customer service!
My guess is that WRG/TP doesn't have the rights for the first version yet.
But given that it was a fully developed card, I would assume that there's already something in the process on that end.
So couldn't WRG/TP change the art back to the original once it becomes possible? Instead of changing the items, the card description, the name and the ship ability?
They could send an in-game email to make sure that everyone knows and that people won't purchase packs just to get the new art. Or replace the art with a silhouette for a while.
I'm sure people would understand if it was explained to them.
I am quite shocked TP will not give any compensation. DB would have.
Shan said no global compensation. I didn't put in any effort. I deserve no compensation. I'm a big proponent of CS tickets. CS has always treated me generously or (at worst) fairly. If you put in effort or resources (including money) to get this legendary, then I highly recommend contacting Customer Service. Be polite, be specific, and try to get everything you think you deserve - don't be shy. Supply screen shots, if possible. PM me if you would like help with this. I would hate for anyone to feel cheated or like there was no recourse for incidents like this.
I appreciate the offer. Not sure what I want or deserve. I would have competed regardless of which Adira it was and would have been excited to get the defense force Adira if that had been what had been offered from the beginning. It is a real shame TP made this mistake and didn’t just let the mistake stand. They could have then just released the Defense Force Adira in a Tuesday pack and lots of people would have bought packs. I mostly feel bad for others and would like more information into why this mistake happened and why TP didn’t just let the card stay as it was instead of doing a last minute switch.
I did mean "you" in the broad sense of anyone who wants help with a ticket is welcome PM me. I realize bow that my wording was unclear.
I totally agree with you, @(HGH)Apollo , that they should have just let the mistake stand. Once TP acquires likeness rights, it seems like they can use any version, even from other shows. I could be wrong, but I doubt this is a rights issue. I think they should revert to the advertised art, rename the card, and chalk it up to human error. A company mistake should penalize the company, not the customer. There's still plenty of other variants out there TP can sell for revenue if that's their issue. Players may pay for the mistake in some unrelated way, but it should be a free and voluntary transaction. As much as I like the game and the company, fair is fair. Bait-and-switch is not fair.
I would put this on the level of the Polywater Yar incident or the disaster of the Offer Wall.
Similarities I see. Polywater Yar: people went for that card expecting one thing, only to have it changed at the last minute (when packs/purchasing was just done?) for something else. I'm not sure if the art change was announced before or after the event ended, but I myself was so focused on finishing the event strong that I didn't see the announcement until after the event was over. And actually, when I fused my two cards, they both still had the previous art, IIRC.
I would like to point out one difference with Polywater Yar. With her advertised ship ability, she broke the Arena. Essentially, that ruined one game mode for a large swath of the community who did not get her. That left the company with a huge balancing problem. They needed to give players who got PW Yar something good, while not ruining the game for much of the community.
This is different in that the art here does not change the game or unbalance the game in any meaningful way. I think the issue is just as big as PW Yar, but in a different way. Which means the solution can be different. This is actually another reason why I advocate for CS tickets. It'll help WRG gauge the size of the error by the community response. I do feel a little bad for the CS techs, but if they get a flood of tickets, then they may try a different solution if the techs cannot handle the workload. Again, anyone who wants help with a ticket is welcome to message me.
This is actually another reason why I advocate for CS tickets. It'll help WRG gauge the size of the error by the community response. I do feel a little bad for the CS techs, but if they get a flood of tickets, then they may try a different solution if the techs cannot handle the workload. Again, anyone who wants help with a ticket is welcome to message me.
I send in a ticket just minutes after the event and got a response today:
Do not share personal exchange with Customer Support. ~Shan
Feels even more insulting in a way ...
I get more chronitons each day from my voyages, but my investment in dilithium for kickstart and timesavers and 2x Boni and such?
Maybe it’s time to go on and stop playing a game, where the advertisement is not the same as the final product...
Looking for a fine fleet? With the game having reached the age of a small child, players went and newly joined. We are an active fleet and are also connected in friendship with Klingons. Grab your daily starbase donations. Get your daily Fleet Boss Battles rewards guaranteed? Chat about Trek? Want more than just the game? Consider joining [TLA] "The Liberal Alliance"Contact me in-game [TLA] Khazaan or even better on the LINE app, handle also "khazaan".
Comments
Echoing others, I appreciate that you're the messenger, not the decider of policy.
I have to admit that I'm a little jaded by the decision not to throw a bone to the players who were confused by this turn of events. There seem to be those who lost time and resources competing, and then those who didn't compete but would have if the correct artwork had been in place. Faction events may be the least time consuming of the variety we have at the moment, but they still require attention and some planning to stay competitive. The folks in the dev office should really think about how communication could be better, and maybe throwing a token to the player base to stoke some good faith when things like this happen. Again Shan, not looking at you here. I really think you are a fantastic forum moderator. But to those on the team who decide policy... you have good hearted players here who want to play, maybe even spend money on the game. Don't forsake them, and consider the consequences of occurrences like this.
With past feedback players have let us know how good art is valued, and we take it to heart as well.
All I can add is that I am sorry this happened.
It's really not a very good crew, at least not at 1/5. The base skills aren't that high, the proficiencies are decent but not good enough for gauntlet, the voyage total's good but the lack of traits mean you'll not be getting any bonus AM, and the ship ability's nothing special.
The artwork was far and away the best thing about the card.
Most golds are useless at 1/5 for moderately advanced players, unless they are Gauntlet superstars. But FF, Tal is currently the #21 overall Voyager, top when it comes to CMD/DIP combination. You may not have any use for them in your roster, but Shan is absolutely correct that they are a good crew with good stats.
What about 5 additional crew slots?
I, like so many others, have serious shortage of crew slots. I had cleared a slot for Adira, anticipating they would join upon the end of the event. That way, there's nothing lost by this Adira card joining the crew, and even those who didn't get into the top 1500 can still enjoy 5 additional slots. Seems like an easy thing to do, honestly. (STT might've been planning to add 5 free slots anyways, so this could be a win-win.)
#21 on raw numbers. But voyages are about more than that, bonus AM counts for a lot and with only 3 relevant traits they're still very unlikely to see regular voyage use. They're not bad, they're just not as good as the numbers might suggest. And they're really not much use for anything outside voyages. They certainly won't be my #1 target for citations.
Shan, I understand you trying to smooth things over.
But I made a push for this original-art card, using all my Shuttle Tokens and most of my good boosts. So now I will not be able to make a shuttle event push for a long time. And it was going to be worth it for that card.
Instead of getting "a good card" with unique artwork, that I would enjoy having, I've now received a "good card" with run of the mill uniform artwork, that I'm not thrilled with.
I guess I'll have to figure out how to submit a ticket, even though I don't know what a good outcome would be a this point...
lv 94 - 600+ immortalized w/ 572 unique - 15 collections max level - VIP14 - Missing 17 1/4 SR characters.
Shan said no global compensation. I didn't put in any effort. I deserve no compensation. I'm a big proponent of CS tickets. CS has always treated me generously or (at worst) fairly. If you put in effort or resources (including money) to get this legendary, then I highly recommend contacting Customer Service. Be polite, be specific, and try to get everything you think you deserve - don't be shy.
Would it be possible to:
• switch the art back to the original
• keep the stats and traits that obviously fit the original art/version better
• change the name to that version's equivalent (eg. Joined Adira, or whatever the planned name for the original artwork was to be)
Then, a version with traits/stats that more match the Earth Defense Adira artwork can be released in the future.
Is this possible, @Shan?
In case nobody has said it yet, both sets of art look quite well done. Just because the generic variant art (which indeed doesn’t match the traits, something I was wrong about above) isn’t from as impactful of a scene as the towel art doesn’t mean it’s not well done.
Still, I hope that someone at WRG HQ has prepared your support staff for what’s coming down the mountain at them and that the team will take this error as an opportunity to review the many, many failures that led to this escape. I would put this on the level of the Polywater Yar incident or the disaster of the Offer Wall. Despite the number of pitchforks ‘n’ torches moments in between those two debacles, these are the last two that ever felt so bad that they could transcend the boundary from mistakes to predatory behavior.
Mistakes happen, even epic ones. How we respond to our mistakes, make amends for them, is a true mark of character. Not everyone was affected (people who only went so far as to clear thresholds, for example) so no global compensation package is really necessary, but some kind of standardized package for people who burned hard to try to get into the top 1500 would seem like a really nice gesture.
The traits, skills, flavor text, ability name, artwork, etc. is a convoluted mess. I wonder if they uploaded the wrong file entirely or if it was a very bad execution of this card.
I have frequent issues even sending CS tickets on Kindle. The keyboard doesn't appear for me in game most of the time. I can't chat. I can't search. I can't send tickets! The Zendesk didn't work when I tried that and I did have some small success with a direct email.
I will be buying a Bluetooth Android compatible keyboard tomorrow and then you will be getting daily CS tickets over no keyboard. I can't be the only one going nuts when I can't answer a fleetmate's questions or search the 400 crew in quarters or trait search the vault.
Exactly and well spotted. The golden blanket, the trill sensory floating device...
... does not make any sense on that (maybe 4* Earth Defense Force Inspector?) card.
Think of the naughty and annoying customs officers we all know, who live to make our travel cases untidy ^^
Thank you @Shan but:
As a long time player from the beginning of the game, I do have so many golden premium crew (especially at 1/5 infused due to lack of citations - I would need over 450 of them), but having also a lot of 5/5 fused crew, it is NOT for me about ”good” cards just in the meaning if good numbers. It's about cards I like, sometimes has a tiny voice audio clip added (please do more of them) and mainly the identity and tone (mood) the cards provides.
Sales us about emotions, and the change just was a blow and hit in the stomach.
That said: the ”Joining ceremony Adira” episode was all about finding identity for herself and a way for discovery to find Starfleet Headquarters through access of the joined Trills memories of Admiral Senna Tal.
I personally would referee that you switch back to the first graphic and offer that Earth Force Security Inspector Adira in another way. Least harm done.
Players who wanted joined trill Adira (like me) will keep her. No skills, traits, description and equipment!!! needs to be changed.
As for the new graphics Security Inspector Adira: add her another way with proper skillset, traits, e.g. Saboteurs, security engineering, science
I guess, changing your plans and remodel an unreleased Adira dies less harm than changing a promised and already released card. (command/diplomacy/eng) doesn't make much sense on the new graphic = identity.
Admiral us Adira, but the one is an unsecured about her future, isolated young genius, robed Adira become a whole personality now with access and wisdom to 6 previous lives with strength (command) and balanced attitudes (diplomacy.
I would not mind getting a tiny better high resolution graphic if blanket adira, though...
Totally agree. Wondering where Ben was and why it slipped his attention. Hopefully, they sort it out and he will go into it on the timelines talk YouTube live stream with @Automaton2000, as they announced his probable appearance on the stream next year (no stream at Christmas)
Btw: it’s a very healthy way of company communication ...
Similarities I see. Polywater Yar: people went for that card expecting one thing, only to have it changed at the last minute (when packs/purchasing was just done?) for something else. I'm not sure if the art change was announced before or after the event ended, but I myself was so focused on finishing the event strong that I didn't see the announcement until after the event was over. And actually, when I fused my two cards, they both still had the previous art, IIRC.
Offer Wall: Many players of this game are smart, do screen shots, and dig into the minutiae of things. TP gave what many felt were half answers about the Offer Wall as people did their digging, which IMHO made the situation worse. Here with Adira Tal, TP gave what could be considered a half answer (changed the art), when there was more to it (changed items, that people noticed), and that is just going to set a fire under people who think we're not getting told the whole story, and/or that we're somehow being treated in a dismissive way from TP.
Not knowing leads to all sorts of speculation. Can we at least get a full disclosure about what really happened with the card art/item changes?
The lore on the card is probably gonna be there a long time... The Val Jean lore is still wrong after many years. The Val Jean did not collide with the Caretaker's Array...Break out your DVD's. It collided with a Kazon Carrier and the Carrier collided with the array after that.
Ilia Probe STILL says she was somehow on the Enterprise-A...... Years later.. still wrong.
This is the level of competency we are paying for.
Happy to fund the salaries for providing me with a game I still love, but don't like this messing up so often.
You get what you pay for feels to me not like I got a quality product but an Adira from Wish - a knockoff
I appreciate the offer. Not sure what I want or deserve. I would have competed regardless of which Adira it was and would have been excited to get the defense force Adira if that had been what had been offered from the beginning. It is a real shame TP made this mistake and didn’t just let the mistake stand. They could have then just released the Defense Force Adira in a Tuesday pack and lots of people would have bought packs. I mostly feel bad for others and would like more information into why this mistake happened and why TP didn’t just let the card stay as it was instead of doing a last minute switch.
lv 94 - 600+ immortalized w/ 572 unique - 15 collections max level - VIP14 - Missing 17 1/4 SR characters.
But given that it was a fully developed card, I would assume that there's already something in the process on that end.
So couldn't WRG/TP change the art back to the original once it becomes possible? Instead of changing the items, the card description, the name and the ship ability?
They could send an in-game email to make sure that everyone knows and that people won't purchase packs just to get the new art. Or replace the art with a silhouette for a while.
I'm sure people would understand if it was explained to them.
I did mean "you" in the broad sense of anyone who wants help with a ticket is welcome PM me. I realize bow that my wording was unclear.
I totally agree with you, @(HGH)Apollo , that they should have just let the mistake stand. Once TP acquires likeness rights, it seems like they can use any version, even from other shows. I could be wrong, but I doubt this is a rights issue. I think they should revert to the advertised art, rename the card, and chalk it up to human error. A company mistake should penalize the company, not the customer. There's still plenty of other variants out there TP can sell for revenue if that's their issue. Players may pay for the mistake in some unrelated way, but it should be a free and voluntary transaction. As much as I like the game and the company, fair is fair. Bait-and-switch is not fair.
I would like to point out one difference with Polywater Yar. With her advertised ship ability, she broke the Arena. Essentially, that ruined one game mode for a large swath of the community who did not get her. That left the company with a huge balancing problem. They needed to give players who got PW Yar something good, while not ruining the game for much of the community.
This is different in that the art here does not change the game or unbalance the game in any meaningful way. I think the issue is just as big as PW Yar, but in a different way. Which means the solution can be different. This is actually another reason why I advocate for CS tickets. It'll help WRG gauge the size of the error by the community response. I do feel a little bad for the CS techs, but if they get a flood of tickets, then they may try a different solution if the techs cannot handle the workload. Again, anyone who wants help with a ticket is welcome to message me.
I send in a ticket just minutes after the event and got a response today:
Do not share personal exchange with Customer Support. ~Shan
Feels even more insulting in a way ...
I get more chronitons each day from my voyages, but my investment in dilithium for kickstart and timesavers and 2x Boni and such?
Maybe it’s time to go on and stop playing a game, where the advertisement is not the same as the final product...