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Disciplinary Action For TP/WRG Mistakes???

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  • I think 300 polestars is a bit of a stretch. Most of us we're banned for having five or so.

    They then gave everyone not banned nineteen.

    Go figure.
  • Emperor Borg Drone (SC)Emperor Borg Drone (SC) ✭✭✭✭✭
    edited February 2021
    There's also another problem with this. There are players who were disproportionately affected, because they lost valuable polestars from before the reset, will miss out on the last campaign tier or were banned by mistake. TP/WRG should find a way to make that right and think about individual solutions to implement consistently.

    But they most certainly won't be able to do that as long as they're busy with damage control.

    It's good that people aren't giving in on this. A lot of players did the same during the Adira situation and the offer wall/European privacy laws issues. But in neither of those cases people were trying to actively damage TP's and WRG's reputation and revenue. As long as that's still happening, it will be their first and probably only priority.

    You must give them a chance and some time to fix stuff, if you actually want them to make things right.
  • OttoOtto ✭✭✭
    edited February 2021
    I think 300 polestars is a bit of a stretch. Most of us we're banned for having five or so.

    They then gave everyone not banned nineteen.

    Go figure.

    I thought that the "Retrieval Gift" (the 19 packs) would wait for me after the ban?! The message said that it would be live until 28th and there was no word that the banned players would not receive it.

    I don't think it would be unfair after they stripped me from all of my formerly claimed ISM, constellations and polestars (bugged and unbugged).
  • DScottHewittDScottHewitt ✭✭✭✭✭
    I think 300 polestars is a bit of a stretch. Most of us we're banned for having five or so.

    They then gave everyone not banned nineteen.

    Go figure.

    Well, the nineteen they "gave" were what people would have gotten in the nineteen days. If I understand what they did. That is why some people could not claim nineteen, after the fecal storm....

    🥌🦞
    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
  • Zombie Squirrel Zombie Squirrel ✭✭✭✭✭
    edited February 2021
    I think 300 polestars is a bit of a stretch. Most of us we're banned for having five or so.

    They then gave everyone not banned nineteen.

    Go figure.

    Well, the nineteen they "gave" were what people would have gotten in the nineteen days. If I understand what they did. That is why some people could not claim nineteen, after the fecal storm....

    🥌🦞

    Exactly. You got 19 minus the amount of the bugged packs u already
    had claimed before.

    So regardless it said 19 on the description, i only got 9 more for a total of 19.
    Totally fair, imho.
    •SSR Delta Flyers•
  • I think 300 polestars is a bit of a stretch. Most of us we're banned for having five or so.

    They then gave everyone not banned nineteen.

    Go figure.

    Well, the nineteen they "gave" were what people would have gotten in the nineteen days. If I understand what they did. That is why some people could not claim nineteen, after the fecal storm....

    🥌🦞

    Exactly. You got 19 minus the amount of the bugged packs u already
    had claimed before.

    So regardless it said 19 on the description, i only got 9 more for a total of 19.
    Totally fair, imho.

    Well, I was banned and stripped of all the polestars etc. All in the game, yada yada, but in such a case you miss out on those 19 packs, you have non....
  • I think 300 polestars is a bit of a stretch. Most of us we're banned for having five or so.

    They then gave everyone not banned nineteen.

    Go figure.

    I thought that the "Retrieval Gift" (the 19 packs) would wait for me after the ban?! The message said that it would be live until 28th and there was no word that the banned players would not receive it.

    I don't think it would be unfair after they stripped me from all of my formerly claimed ISM, constellations and polestars (bugged and unbugged).

    This is my support issue ATM, I was banned, yes I had more than 20 pushes of the "Buy Again". Logging back in Everything was reset to 0 except the Q. I had no "Retrieval Gift" to at least compensate for the 19 pulls the community has been given. Plus my achievement rewards are are gone. So in effect I am still being punished for TP's mistake. According to: https://forum.disruptorbeam.com/stt/discussion/17700/daily-retrieval-pack-issue-update-2021-02-12#latest
    I should have received a "Retrieval Gift" to get up to speed. Support is currently saying I claimed my "Retrieval Gift" more than 20 times. Yet my inventory is 0.

    My closed wallet will continue, until I get a better answer, and at least things are made consistent.
  • Torias327Torias327 ✭✭✭✭✭
    Some of these stories are very concerning and I truly hope CS can work them out, but for my personal experience, after I was allowed back, my resources and supplies were set to zero, and emptied, however, I was able to claim the shop freebies (It just loaded piles on the screen for like 5 screens and terrified me to death that it had glitched and I was bound toward another issue, but apparently was designed to dump all 19 at once this time), and received the mail with the currency. I haven’t decided yet if I’ll send in a ticket asking for the return of the first stages of my achievements earned prior to the roll back, which was I believe some credits and a constellation or two, but all in all, after getting back in and opening the provided supplies, I was close to being back to my original point, albeit with different polestars. My original batch was terrible from the start, and still isn’t very impressive or diverse, but I can see if some players had good polestars and lost them, they would like them back, which I hope can be examined case by case for players affected, but over all, I’m not “missing” anything except an achievement reward or two. Hoping this can put some minds at peace, the reset for at least this one banned player went fairly smoothly. You do need to log in while the pack in the portal is active, however, or I assume the 19 freebies will be gone forever as with any limited time or event pack.
  • (IPA) Glise(IPA) Glise ✭✭✭
    edited February 2021
    RW_Eagle wrote: »
    I think 300 polestars is a bit of a stretch. Most of us we're banned for having five or so.

    They then gave everyone not banned nineteen.

    Go figure.

    I thought that the "Retrieval Gift" (the 19 packs) would wait for me after the ban?! The message said that it would be live until 28th and there was no word that the banned players would not receive it.

    I don't think it would be unfair after they stripped me from all of my formerly claimed ISM, constellations and polestars (bugged and unbugged).

    This is my support issue ATM, I was banned, yes I had more than 20 pushes of the "Buy Again". Logging back in Everything was reset to 0 except the Q. I had no "Retrieval Gift" to at least compensate for the 19 pulls the community has been given. Plus my achievement rewards are are gone. So in effect I am still being punished for TP's mistake. According to: https://forum.disruptorbeam.com/stt/discussion/17700/daily-retrieval-pack-issue-update-2021-02-12#latest
    I should have received a "Retrieval Gift" to get up to speed. Support is currently saying I claimed my "Retrieval Gift" more than 20 times. Yet my inventory is 0.

    My closed wallet will continue, until I get a better answer, and at least things are made consistent.

    I have 2 accounts, both were banned, both were reset. My VIP14 account got the “Retrieval Gift”. So I know what the gift is supposed to look like & how it is supposed to work. However, the only crew I want on that account are not in the portal, so the new crew retrieval feature does little for that account. My VIP0 account did NOT get the “Retrieval Gift”. That is the account that would actually use the new crew retrieval feature & can’t. CS has so far refused to even look at the code on that account to ascertain that it didn’t get the “Retrieval Gift”.

  • DScottHewittDScottHewitt ✭✭✭✭✭
    Clawback of items obtained through a programming bug is often appropriate, and I don't quibble with their decision to do so here. With that recourse available, however, also calling it a forbidden exploit and punishing players were poor choices and, in my view, totally inappropriate, regardless of player intent. They obviously did not think it through. I like to imagine that they were all tired from the hard work of the roll-out and got angry at their own customers, which can be fatal to any business. The gifts they later offered were very nice, but I actually feel hurt by their failure to express any regret for accusing their customers of cheating and imposing punishments that went beyond correcting their own mistakes.

    I also find it utterly implausible that obtaining too many Constellations or Polestars made anyone's account "unstable," since large quantities of these items can be obtain through $ purchases. Assuming there was an instability that took an extra day to fix, it is far more likely that the instability arose from trying to undo the additional punishments during the 72-hour period of the original ban they imposed. If so, their misleading explanation exhibits failure to take responsibility not just for their mistake in imposing a punishment in the first place but also for the additional mistake of imposing a punishment that was excessive. I do not and cannot know if my suspicions are accurate, but their explanations contain vagueness, defensiveness and implausibilities that leave room for these suspicions to linger.

    It will be impossible to forget this experience and, without some expression of regret, impossible to fully forgive. In some ways, I hate myself for still enjoying the game.

    They didn't "clawback" what people got from the extra pulls. They nuked the affected people's entire inventory of the stuff they removed. Back to zero......

    🥌🦞
    "The truth is like a lion; you don't have to defend it. Let it loose; it will defend itself."
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