This is making me want to take my efforts into Timelines elsewhere. My patience is being tried
I sympathize with your frustration.
Black Pebble, thanks for your sympathy, but what is being done to fix the situation?
This is not the first time that Shan has delivered factually incorrect information. Either someone is telling Shan false information which is then reported, Shan reports information without fully verifying it, or information is changed that contradicts previous statements with no notification. Either way, these continuing issues are unacceptable and "sorry, our bad" is no longer an appropriate response.
How are you fixing your communication issues?
How are you fixing your QA issues?
How are you fixing your deployment issues?
Offering sympathy and saying you're working on it is no longer acceptable.
I’ll take sympathy, a Coke, and a Martian Quark, lol.
Seriously though, I’m sure these guys and gals are doing the best they can with whatever resources they have available but it is very frustrating having this, or something like it, happen every single week. Most of the time, I’m just complaining on the forum to get rid of some of that frustration, but sometimes, sometimes, I really mean it. I know, I’m a horrible person.
Weirdly enough, I’m also Vulcan Housewife. Also, RNGesus hates me, like really, REALLY hates me.
We need to start a petition or something! DB needs to know we are mad and want them to do something for a change!
Well, isn’t that sorta what the forums are suppose to be for? For us to whine and complain and yell and be sad about things as well as to jump for joy and shout about all the cool things about this game and Star Trek in general?
Weirdly enough, I’m also Vulcan Housewife. Also, RNGesus hates me, like really, REALLY hates me.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
I agree it is frustrating but I feel some are overreacting. Remember that we are all in the same boat so no one got an advantage over others. DB should give compensation in free shuttle missions or merits or both.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Usually when DB gives compensation, it occurs quickly. I do not believe that compensation is forthcoming. They have made similar mistakes in previous events without compensating players. One example that springs instantly to mind is the Christmas event, for which I and likely several others are quite bitter.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Shan allready said they wont be compensation inless you put a ticket in for merits on rom and kling faction tokens only
How many players do they lose ever time this happens
If it keeps up wont be anyone left
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
The image was what got me jailed. I only opened one thread that hasn't been terminated.
Personally I don't care about the details of this issue. One faction, 3 fractions, 12 missions, 20 missions, it won't really impact ranking.
What I care about is that DB continues to show they can't get the basics right without screwing up. And it's way past the point of "sorry we'll do better next time". Something is seriously wrong with their process and the continued issues sure they either don't care or are incapable of fixing it.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Usually when DB gives compensation, it occurs quickly. I do not believe that compensation is forthcoming. They have made similar mistakes in previous events without compensating players. One example that springs instantly to mind is the Christmas event, for which I and likely several others are quite bitter.
It seems like these things can become cumulative, with one experience building on another. It seems like the reactions to the problems keep getting stronger. Where is the tipping point/last straw? I don't know. I've been in the middle of a situation where complaints (even totally unfounded rumors) took on a life of their own, and things blew up big time. I'm concerned that is where this is headed. If not at this time, then some time down the line.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Usually when DB gives compensation, it occurs quickly. I do not believe that compensation is forthcoming. They have made similar mistakes in previous events without compensating players. One example that springs instantly to mind is the Christmas event, for which I and likely several others are quite bitter.
It seems like these things can become cumulative, with one experience building on another. It seems like the reactions to the problems keep getting stronger. Where is the tipping point/last straw? I don't know. I've been in the middle of a situation where complaints (even totally unfounded rumors) took on a life of their own, and things blew up big time. I'm concerned that is where this is headed. If not at this time, then some time down the line.
This time for me, havnt logged in all night, debating on airlocking all my cards, and uninstalling
Just sooooo burned out on all issues, bugs, and lies
Make DB happy that im not around to complain when they mess up time after time
Only the good little spending bees left that will be happy to take the slop that DB calls steak
It seems like these things can become cumulative, with one experience building on another. It seems like the reactions to the problems keep getting stronger. Where is the tipping point/last straw? I don't know. I've been in the middle of a situation where complaints (even totally unfounded rumors) took on a life of their own, and things blew up big time. I'm concerned that is where this is headed. If not at this time, then some time down the line.
It’s definitely cumulative. DB’s reputation amongst a decent chunk of the playerbase is in the toilet. I understand that bugs happen. DB seems to repeat its mistakes a lot and then try very hard to say anything, assuming that it’ll blow over. I don’t know if this is one of those times or if it’s the next one. But it’s coming, probably soon.
DB could help with these issues by being overly generous and over communicate . For example, when they screw ups happen, send an in-game mail to players. Another idea woukd be to hand out 5* citations when it’s a major event issue.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Usually when DB gives compensation, it occurs quickly. I do not believe that compensation is forthcoming. They have made similar mistakes in previous events without compensating players. One example that springs instantly to mind is the Christmas event, for which I and likely several others are quite bitter.
It seems like these things can become cumulative, with one experience building on another. It seems like the reactions to the problems keep getting stronger. Where is the tipping point/last straw? I don't know. I've been in the middle of a situation where complaints (even totally unfounded rumors) took on a life of their own, and things blew up big time. I'm concerned that is where this is headed. If not at this time, then some time down the line.
This time for me, havnt logged in all night, debating on airlocking all my cards, and uninstalling
Just sooooo burned out on all issues, bugs, and lies
I agree. I like this game, I like the fanbase, but DB is not being as good as they can be and they are acting like they do not care. I have cooled off since my "rant" and I'm more disappointed than mad.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Usually when DB gives compensation, it occurs quickly. I do not believe that compensation is forthcoming. They have made similar mistakes in previous events without compensating players. One example that springs instantly to mind is the Christmas event, for which I and likely several others are quite bitter.
It seems like these things can become cumulative, with one experience building on another. It seems like the reactions to the problems keep getting stronger. Where is the tipping point/last straw? I don't know. I've been in the middle of a situation where complaints (even totally unfounded rumors) took on a life of their own, and things blew up big time. I'm concerned that is where this is headed. If not at this time, then some time down the line.
This time for me, havnt logged in all night, debating on airlocking all my cards, and uninstalling
Just sooooo burned out on all issues, bugs, and lies
I agree. I like this game, I like the fanbase, but DB is not being as good as they can be and they are acting like they do not care. I have cooled off since my "rant" and I'm more disappointed than mad.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Usually when DB gives compensation, it occurs quickly. I do not believe that compensation is forthcoming. They have made similar mistakes in previous events without compensating players. One example that springs instantly to mind is the Christmas event, for which I and likely several others are quite bitter.
It seems like these things can become cumulative, with one experience building on another. It seems like the reactions to the problems keep getting stronger. Where is the tipping point/last straw? I don't know. I've been in the middle of a situation where complaints (even totally unfounded rumors) took on a life of their own, and things blew up big time. I'm concerned that is where this is headed. If not at this time, then some time down the line.
This time for me, havnt logged in all night, debating on airlocking all my cards, and uninstalling
Just sooooo burned out on all issues, bugs, and lies
I agree. I like this game, I like the fanbase, but DB is not being as good as they can be and they are acting like they do not care. I have cooled off since my "rant" and I'm more disappointed than mad.
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Usually when DB gives compensation, it occurs quickly. I do not believe that compensation is forthcoming. They have made similar mistakes in previous events without compensating players. One example that springs instantly to mind is the Christmas event, for which I and likely several others are quite bitter.
The screw up with the Christmas event was much, much worse, as things went awry half-way into the event, after many purchases, etc., had been made based on the advertised timetable, etc. This is a minor mistake by comparison, and one to which we as players can adjust to pretty quickly. Those that bought a bunch of romulan, etc., transmissions should get their merits back, but otherwise this really isn’t that big a deal.
So far, the posts in this thread have been, for the most part, within a reasonable band, so I'd prefer it if we can strive to not indulge in hyperbole or combativeness. Not having to moderate threads is cool.
TLDR: Try to be nice.
There are a few things to keep in mind.
Yes, we made mistakes for this week's event. Again. No one is happy about it. On the other hand, there have been consistent, but incremental improvements in a wide range of areas over the past several months. This is not an excuse or even a defense. It's a fact.
No, players will not see dramatic changes. Server lag won't suddenly stop next week. Typos won't disappear next month. Nothing in game development and live operations is ever that easy. If it was, we'd have copied and pasted our way to perfection. This game is built on a delicate nest of code and databases that has been twisted into accomplishing things that humankind was never meant to understand. There is a price to pay for that kind of development.
Yes, players have every right to be frustrated and disappointed in Disruptor Beam's consistency and inconsistency. However, it's difficult to truly understand that frustration when it's overwhelmed by hyperbole. No one lied to players about shuttle missions or this week's factions. We made a mistake. We make lots of mistakes. Players can absolutely accuse us of incompetence, but accusing us of deliberately lying to our players instantly polarizes the discussion and obfuscates the discussion. Accusing us of only allowing pro-Disruptor Beam comments is complicated by the fact that....well someone just made an accusation that everyone can see.
No, we're not going to moderate the forums with a fine-tooth comb versus locking threads. We are a small company and an even smaller team. While both Shan and I would love to spend much more time actually socializing with our players, we just cannot do what some other game publishers are able to do. If you believe you're being persecuted or singled out, then please stop starting multiple threads on similar topics, create separate sock puppet accounts, rely on memes to convey complex ideas and try to focus on having a conversation versus trying to encourage conflict.
Yes, there WILL be more errors coming your way. I can guarantee it. It could be a typo. It could be an unannounced features. It will probably be lag. It's not because we want to do it. I understand why some players see this as an indication that we don't care. However, what it actually means is we're trying very hard to make 1's and 0's do things that they weren't designed to do in the first place. This game is built on archaic layers of spaghetti code. Changing just about anything is a long-term task. You may have experience in other games or development that proves to you that it can be done better and quicker. You're probably right. This is not that situation. We understand that apologies and even Sorrytons stop mattering after a while. We play the game too, and it upsets us as well. What we try to do though is work through and keep on trying to get better. A lot of what we do as a company, if we're truly successful, will never be seen by players.
Lastly, none of us are planning on tête-à-tête, mano-a-mano, or back and forth discussions. It's not that we don't want to, though we don't, but going back a few points, it's not a great way for us to get sidetracked. If you have genuine questions, suggestions or concerns, we will do our best to try an address them, at least at an aggregate level. If what you really want to do is engage in verbal sparring, vent or derail conversations, you will not have our support in making that happen.
Hosun Lee Civilian, Brand and Marketing Ex-Disruptor Beam
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Usually when DB gives compensation, it occurs quickly. I do not believe that compensation is forthcoming. They have made similar mistakes in previous events without compensating players. One example that springs instantly to mind is the Christmas event, for which I and likely several others are quite bitter.
The screw up with the Christmas event was much, much worse, as things went awry half-way into the event, after many purchases, etc., had been made based on the advertised timetable, etc. This is a minor mistake by comparison, and one to which we as players can adjust to pretty quickly. Those that bought a bunch of romulan, etc., transmissions should get their merits back, but otherwise this really isn’t that big a deal.
I agree, and even though I did use merits for extra Romulan & Klingon transmissions, I won’t submit a ticket because I will eventually use them.
Of more concern is how the communication errors impact pre-Event resources allocation for levelling bonus crew. In the future, I will (EDIT: not rely on) carefully consider anything that DB says prior to the actual beginning of an Event. Or a few hours afterwards, come to think of it. 🤔
"In the short run, the game defines the players. But in the long run, it's us players who define the game." — Nicky Case, The Evolution of Trust
Unfortunately, sometimes an action has the exact opposite effect it was intended to have. I understand the players' frustration, being one of them, although I didn't put nearly as much prep effort into this event as I'm sure some did. I also understand how the DB staff, human beings facing the firestorm of multiple angry threads, could have become frustrated as well. But it looks to me, IMHO, that the attempts to calm tempers (by closing threads and "jailing" someone for an image I can't comment on because I never saw it), has instead made a number of people even more angry, without many good ways to deal with that anger, except perhaps by "I'm outta here." If they "go too far" on this thread, it may be closed also (but will another be started in it's place, with people even more upset?) I don't know how/if this can be salvaged. Just my two cents.
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Usually when DB gives compensation, it occurs quickly. I do not believe that compensation is forthcoming. They have made similar mistakes in previous events without compensating players. One example that springs instantly to mind is the Christmas event, for which I and likely several others are quite bitter.
The screw up with the Christmas event was much, much worse, as things went awry half-way into the event, after many purchases, etc., had been made based on the advertised timetable, etc. This is a minor mistake by comparison, and one to which we as players can adjust to pretty quickly. Those that bought a bunch of romulan, etc., transmissions should get their merits back, but otherwise this really isn’t that big a deal.
I agree, and even though I did use merits for extra Romulan & Klingon transmissions, I won’t submit a ticket because I will eventually use them.
Same here. I bought extras, but that’s easily remedied through regular gameplay. I was going to choose crew to level based on the items I was getting from the factions. My Klingon Bride can wait, especially seeing as I enjoy keeping her favorited at the top of my crew. (: She’s one of my favorites.
I don’t have any sort of merit shortage, either, so this won’t affect short term gameplay.
I can not believe some of the over-the-top reaction on here. Seriously what has this cost you, a couple of hundred merits on shuttle missions YOU CAN STILL USE (on the next event maybe?) and should be able to make up in a few rounds on the gauntlet, and not getting as much of an unfair advantage from exploiting a glitch in the game others might not know about.
This issue affects everyone equally, and doesn’t mean you personally are going to rank any lower.
@Shan - please make sure the devs know these things happen, it’s not a big deal, the artwork for this event is vastly improved and recent improvements to the cryo vault etc are top.
Seconded.
Could you please continue the petty bickering? I find it most intriguing. ~ Data, ST:TNG "Haven"
Comments
I’ll take sympathy, a Coke, and a Martian Quark, lol.
Seriously though, I’m sure these guys and gals are doing the best they can with whatever resources they have available but it is very frustrating having this, or something like it, happen every single week. Most of the time, I’m just complaining on the forum to get rid of some of that frustration, but sometimes, sometimes, I really mean it. I know, I’m a horrible person.
Get right on that.
Well, isn’t that sorta what the forums are suppose to be for? For us to whine and complain and yell and be sad about things as well as to jump for joy and shout about all the cool things about this game and Star Trek in general?
The jailing has nothing to do with the image he posted. He opened at least one or two threads earlier that were closed, I imagine the issue has to do with that.
The primary purpose is to prevent a user from spamming the community with multiple new threads.
So that you can’t bury legitimate threads with spam.
Thanks for the clarification.
My overall concerns about the response ending up being worse than the "miscommunication" remains.
Just a reminder, if you haven't reviewed the game on the store you downloaded it from, you still can.
If you have reviewed it, you can update that review.
I think part of the deal with closing threads is so that they can keep a closer eye on the open ones.
That said, it’s a stated goal of DB to have these forums be a friendly, helpful place for players.
The reaction seems extreme right now, but compensation will go out, there will be an increased backlog of tickets, and eventually things will fade a bit as people feel their issue has been resolved, until we eventually have a catchy name for this incident (see: Picardgate).
I think everything will be okay eventually. Time heals, and all that.
Usually when DB gives compensation, it occurs quickly. I do not believe that compensation is forthcoming. They have made similar mistakes in previous events without compensating players. One example that springs instantly to mind is the Christmas event, for which I and likely several others are quite bitter.
Shan allready said they wont be compensation inless you put a ticket in for merits on rom and kling faction tokens only
How many players do they lose ever time this happens
If it keeps up wont be anyone left
The image was what got me jailed. I only opened one thread that hasn't been terminated.
Personally I don't care about the details of this issue. One faction, 3 fractions, 12 missions, 20 missions, it won't really impact ranking.
What I care about is that DB continues to show they can't get the basics right without screwing up. And it's way past the point of "sorry we'll do better next time". Something is seriously wrong with their process and the continued issues sure they either don't care or are incapable of fixing it.
It seems like these things can become cumulative, with one experience building on another. It seems like the reactions to the problems keep getting stronger. Where is the tipping point/last straw? I don't know. I've been in the middle of a situation where complaints (even totally unfounded rumors) took on a life of their own, and things blew up big time. I'm concerned that is where this is headed. If not at this time, then some time down the line.
This time for me, havnt logged in all night, debating on airlocking all my cards, and uninstalling
Just sooooo burned out on all issues, bugs, and lies
Make DB happy that im not around to complain when they mess up time after time
Only the good little spending bees left that will be happy to take the slop that DB calls steak
It’s definitely cumulative. DB’s reputation amongst a decent chunk of the playerbase is in the toilet. I understand that bugs happen. DB seems to repeat its mistakes a lot and then try very hard to say anything, assuming that it’ll blow over. I don’t know if this is one of those times or if it’s the next one. But it’s coming, probably soon.
DB could help with these issues by being overly generous and over communicate . For example, when they screw ups happen, send an in-game mail to players. Another idea woukd be to hand out 5* citations when it’s a major event issue.
I agree. I like this game, I like the fanbase, but DB is not being as good as they can be and they are acting like they do not care. I have cooled off since my "rant" and I'm more disappointed than mad.
Edited my last
Like the stages of grief huh?
This is how I feel right now
The screw up with the Christmas event was much, much worse, as things went awry half-way into the event, after many purchases, etc., had been made based on the advertised timetable, etc. This is a minor mistake by comparison, and one to which we as players can adjust to pretty quickly. Those that bought a bunch of romulan, etc., transmissions should get their merits back, but otherwise this really isn’t that big a deal.
Captain Level: 95
VIP Level: 12
Unique Crew Immortalized: 525
Collections Completed: Vulcan, Ferengi, Borg, Romulan, Cardassian, Uncommon, Rare, Veteran, Common, Engineered, Physician, Innovator, Inspiring, Diplomat, Jury Rigger, Gauntlet Legends
TLDR: Try to be nice.
There are a few things to keep in mind.
Yes, we made mistakes for this week's event. Again. No one is happy about it. On the other hand, there have been consistent, but incremental improvements in a wide range of areas over the past several months. This is not an excuse or even a defense. It's a fact.
No, players will not see dramatic changes. Server lag won't suddenly stop next week. Typos won't disappear next month. Nothing in game development and live operations is ever that easy. If it was, we'd have copied and pasted our way to perfection. This game is built on a delicate nest of code and databases that has been twisted into accomplishing things that humankind was never meant to understand. There is a price to pay for that kind of development.
Yes, players have every right to be frustrated and disappointed in Disruptor Beam's consistency and inconsistency. However, it's difficult to truly understand that frustration when it's overwhelmed by hyperbole. No one lied to players about shuttle missions or this week's factions. We made a mistake. We make lots of mistakes. Players can absolutely accuse us of incompetence, but accusing us of deliberately lying to our players instantly polarizes the discussion and obfuscates the discussion. Accusing us of only allowing pro-Disruptor Beam comments is complicated by the fact that....well someone just made an accusation that everyone can see.
No, we're not going to moderate the forums with a fine-tooth comb versus locking threads. We are a small company and an even smaller team. While both Shan and I would love to spend much more time actually socializing with our players, we just cannot do what some other game publishers are able to do. If you believe you're being persecuted or singled out, then please stop starting multiple threads on similar topics, create separate sock puppet accounts, rely on memes to convey complex ideas and try to focus on having a conversation versus trying to encourage conflict.
Yes, there WILL be more errors coming your way. I can guarantee it. It could be a typo. It could be an unannounced features. It will probably be lag. It's not because we want to do it. I understand why some players see this as an indication that we don't care. However, what it actually means is we're trying very hard to make 1's and 0's do things that they weren't designed to do in the first place. This game is built on archaic layers of spaghetti code. Changing just about anything is a long-term task. You may have experience in other games or development that proves to you that it can be done better and quicker. You're probably right. This is not that situation. We understand that apologies and even Sorrytons stop mattering after a while. We play the game too, and it upsets us as well. What we try to do though is work through and keep on trying to get better. A lot of what we do as a company, if we're truly successful, will never be seen by players.
Lastly, none of us are planning on tête-à-tête, mano-a-mano, or back and forth discussions. It's not that we don't want to, though we don't, but going back a few points, it's not a great way for us to get sidetracked. If you have genuine questions, suggestions or concerns, we will do our best to try an address them, at least at an aggregate level. If what you really want to do is engage in verbal sparring, vent or derail conversations, you will not have our support in making that happen.
Civilian, Brand and Marketing
Ex-Disruptor Beam
I agree, and even though I did use merits for extra Romulan & Klingon transmissions, I won’t submit a ticket because I will eventually use them.
Of more concern is how the communication errors impact pre-Event resources allocation for levelling bonus crew. In the future, I will (EDIT: not rely on) carefully consider anything that DB says prior to the actual beginning of an Event. Or a few hours afterwards, come to think of it. 🤔
Same here. I bought extras, but that’s easily remedied through regular gameplay. I was going to choose crew to level based on the items I was getting from the factions. My Klingon Bride can wait, especially seeing as I enjoy keeping her favorited at the top of my crew. (: She’s one of my favorites.
I don’t have any sort of merit shortage, either, so this won’t affect short term gameplay.
Seconded.
Could you please continue the petty bickering? I find it most intriguing.
~ Data, ST:TNG "Haven"
Is that a thing? Can I have that? 😀